1 CUSTOMER SERVICE ADVISOR WITH SPANISH

1 CUSTOMER SERVICE ADVISOR WITH SPANISH
INFORMATION ABOUT THE EMPLOYER
Name of employer: Concentrix Services Bulgaria Ltd
Adress: Business Park Sofia 1715, Bulgaria
Web site: http://careers.concentrix.com/
Type of activity: Business process outsourcing company
JOB DETAILS
Position: Customer Service Advisor with Spanish (in Lebara)
Number of vacancies: 1
Responsibilities:
You will be responsible for delivering a consistent level of exceptional customer service. You will be
in touch with existing customers and will assist them with queries over the phone and through
email, chat, and social media platforms. You will need to be flexible and available to work on a shift
rotation basis in a multicultural working environment.
Requirements:
Full proficiency (verbal & written) in Spanish and advanced in English.
At least 6 months experience in a customer service environment will be considered an advantage.
Ability to represent our client’s brand and deliver outstanding customer service with clarity, passion
and enthusiasm.
Patience, empathy, and the ability to work under pressure.
High-school or University degree.
Excellent computer literacy.
WHAT WE OFFER
We provide a clear path to career development and offer support, advice, and coaching every step
of the way. Our benefits include:
Competitive salary.
A bright, modern, and exciting place to work, with excellent staff facilities.
Performance related pay.
Voluntary Medical plan.
Life insurance.
Transportation allowance.
Annual reward and recognition events.
Teambuilding and Concentrix events.
MAIN EMPLOYEE’ S DUTIES AND RESPONSIBILITIES
Education: High-school or University degree.
Professional qualification: No special qualification is required.
Experiences required: No mandatory experience, but at least 6 months experience in a customer
service environment will be an advantage.
Driving-license: Not mandatory.
TERMS AND CONDITIONS OF HIRING
Basic monthly salary: Competitive salary.
Salary payment type: Monthly.
Location of working place: Sofia, Bulgaria.
Estimated date for starting employment: 21.07.2016.
Type of contract: Permanent.
Working time/ hours per day: 8 hours per day.
Working hours per week: 40 hours per week.
Shifts and work on days off: Earliest shift starts at 11:00 and latest shift ends at 23:00.
Travel costs to the country: A relocation package is provided.
ABOUT LEBARA
Lebara is one of Europe's fastest growing mobile companies with five million active customers,
1,000 employees worldwide and operations in eight countries. Founded in 2001, provide services in
many countries around the world, using the mobile virtual network operator business model. Lebara
Mobile provides Pay as You Go mobile SIM cards, targeted towards the needs of international
communities and migrant workers. They have won the Best MVNO award six years in a row. And
now they are taking new journeys into digital communications, entertainment and financial
services.
НOW TO APPLY
If you find the job interesting, please send your CV in english to Elena Vidinska, EURES adviser,
Sofia: E.Vidinska@az.government.bg
Latest 18/08/2016