IMAFIN The Perception of Spain in the Financial Markets #IMAFIN www.accenture.es/IMAFIN www.marcaespana.es/IMAFIN 2 www.accenture.es/IMAFIN Contents Presentation4 Introduction5 2001-2015. Fifteen years in three differentiated periods6 1.Definition 6 2.Methodology 7 Key IMAFIN conclusions 8 1.Detailed analysis of the periods covered by the Index 10 2.Public Economy vs. Private Economy 14 3.Equities and direct foreign investment in Spain 16 4.Analysis of first quarter of 2016 18 The experts’ analysis 20 www.marcaespana.es/IMAFIN 3 Presentation It is paradoxical that as the information society advances, with all its global, instant and total access to sources, data and opinion-makers, we increasingly act and make decisions based on perceptions drawn from a host of different indicators, sometimes without examining them in any great depth or even early having a very clear understanding of their nature. This is certainly true of the perception of the development of the Spanish economy, particularly during the financial and economic crisis. Variables such the risk premium, investment yield, market trends and other financial terms that have entered our lexicon have had a decisive influence on the opinion and perception of individuals and organizations and on the decisions they make every day. The aim of this Index of Financial Perception is to provide a reliable, independent and objective overview of the way Spain is seen on international financial markets, which will at the same time readily understandable for the public at large. This perception is not only important because it influences our own criterion and the way we ourselves perceive how our economy and society is performing; it is also essential in that it impacts on the decisions taken by international economic agents regarding critical variables for our society’s development: the investments they make, the credit they offer and the way in which they rank Spanish financial assets and securities. Having a comprehensive overview of this kind –and the ability to monitor its development over time– will help reinforce the vision of Marca España on international markets and among Spaniards themselves with transparency, objectivity and independence. This is our aim and our ambition. And this is our small contribution to reinforcing the great brand that is Marca España. Juan Pedro Moreno Country Managing Director – Accenture Spain 4 www.accenture.es/IMAFIN Introduction Marca España’s primary objective is to improve this country’s image among its partners – those who visit us, those who buy our products and those who lend us money. One of the main tasks of the Marca España Office has been to identify, collate and use different indices and rankings that reflect the way in which Spain is perceived abroad and how it compares with other countries. By analyzing these figures, we can measure its development over time, identify our relative strengths and weaknesses and propose any improvements that may be needed. The most important of these data sets are of course, the economic and financial indices; they are also the ones that receive most media coverage, especially at times of crisis, and they are possibly the prime motivators behind many transcendental decisions. A range of different economic and financial indices exist and we felt it would be helpful to collate the most important of these into one composite index of the financial perception of Spain. Knowing Accenture’s prestige and its recognized capacity for objective analysis, we asked the firm to help us build this index of perception of Spain’s financial image (IMAFIN). Our ambition is that it will become essential reading for anyone interested in this country, allowing them to monitor quarterly trends since the beginning of this century. Carlos Espinosa de los Monteros High Commissioner for Marca España www.marcaespana.es/IMAFIN 5 2001-2015 Fifteen years in three differentiated periods 1. Definition The Index of the Perception of Spain on Financial Markets was created at the initiative of Marca España and has been drawn up with technical support from Accenture Research. What is it? What does it measure? A synthetic combination of six indicators measuring a series of observable variables and their evolution over time. The perception of Spain on international financial markets and its evolution over time. Public Economy www.accenture.es/IMAFIN The index takes data from monthly series from January 2001 to the present and will be updated on a quarterly basis. 2001 JANUARY Private Economy 6 What is the periodicity of the index? 2. Methodology Composition Aggregation of variables The Index of the Financial Perception of Spain (IMAFIN) is built from six indicators. These include two indicators of the public economy and four indicators of the private economy: For each of the six variables, we have taken monthly data series starting in January 2001: • Public Economy: 1. Risk premium. 2. Spanish creditworthiness and variations in ratings. • Private Economy: 3. Stock Recommendations. 4. Stock Volatility of IBEX 35 vs. EURO STOXX 50. 5. Direct Foreign Investment in Spain. • Standardization: each of the six series has been standardized on a scale of 0-10, enabling the sub-indices to be compared and totaled, for the purposes of aggregating them in a composite index. • Weighting: each of the six variables was weighted equally. • Indexation: having aggregated the series, the values were converted to numbers in an index with base 100 in January, 2001. 6. Portfolio Investment in Spain. For these last two variables (Direct Foreign Investment in Spain and Portfolio Investment in Spain), we have calculated the quarterly moving average, Using the original data, we have built a new series in which data for a specific period are obtained from a three month average –the month in question, the month immediately preceding it and the month immediately after. www.marcaespana.es/IMAFIN 7 Key IMAFIN conclusions 120 Index of Financial Perception of Spain (IMAFIN) 2001-2015 110 Dec. 2002 108 100 90 80 70 60 50 Period 1. Stability 40 Jan. 01 Jan. 02 Jan. 03 Jan. 04 Jan. 05 Jan. 06 Jan. 07 Jan. 0 2010 ✓ 8 www.accenture.es/IMAFIN • The beginning of the global and Spanish financial crisis did not significantly impact our perception until the second half of 2010, when the index began to fall sharply, due mainly to a climb in the risk premium to above 100 points and a drastic fall in the country’s credit rating. Perception began to recover in the last quarter of 2012, coinciding with a fall in the risk premium following the start of the bank bail-out. • From the beginning of the decline in the index in 2010 to the present, the deterioration in Spain’s perception has been strongly influenced by a worsening in public-economy variables. Strikingly, throughout the crisis in Spain, financial markets never significantly lost faith in the Spanish private sector. This is evidenced by that fact that analysts continued to recommend holding onto IBEX 35 stock and by positive levels of net direct foreign investment throughout the period. Apr. 2015 88 Dec. 2015 83 May 2010 75 Jul. 2012 54 Period 2. Decline in perception Period 3. Recovery 08 Jan. 09 Jan. 10 Jan. 11 Jan. 12 Jan. 13 Jan. 14 Jan. 15 Dec. 15 • Europe and Spain’s membership of the European Union have been decisive factors for stability in the perception of Spain. Decisions taken at EU level and EU macro policies have been crucial for the maintenance and recovery of our image. A good example can be seen in the fall of the risk premium from October 2012, which coincided with the injection of funds from the first bank bailout deal in September 2012. • Although still a long way from the record highs, when the index of perception rose to 100 points, in recent years the upward trend in our image has been very positive and we are now back to 2009 levels, with the index standing at 88 points – though this is well below the maximums reached during the years of stability in the 2000s. This may be due to a review of the classification of Spanish public debt by the ratings agencies. • Since May 2015, this recovery in the perception of Spain has slowed, possibly impacted by the context of political uncertainty, combined with greater global instability. www.marcaespana.es/IMAFIN 9 1. Detailed analysis of the periods covered in the Index This section provides a detailed analysis of the index, looking at each of the different periods and the context and circumstances that influenced the evolution of the six indicators. Period 1. Stability of perception 120 Dec. 2002 108 110 Sep. 2008 Bankruptcy of Lehman Brothers 100 90 Jan. 2002 Introduction of the euro Apr. 2010 88 87 Oct. 2008 Coordinated action by the Fed, the ECB and another three central banks to lower interest rates by half a percentage point 80 70 60 50 40 Jan. 01 Jan. 02 Jan. 03 Jan. 04 Jan. 05 Jan. 06 Jan. 07 Jan. 08 Jan. 09 Jan. 10 Jan. 11 Jan. 12 Jan. 13 Jan. 14 Jan. 15 Dec. 15 Index of Perception Global milestones EU milestones Note: The index has been created by aggregating six variables of perception of international financial markets. Source: Accenture Research. •• •• Period of moderate volatility in the Index of Perception, lasting more than 9 years from the beginning of the series in January 2001 to April 2010, during which the index saw a variation of +/– 15% (between 85 and 115 points). This was a result of record highs in indicators for the private economy. Specifically, these were due to the effect of the following variables: – A drop in net portfolio investment to –8.3 billion euro, compared to 1.75 billion in January 2001. – An increase in direct foreign investment to 8.43 billion euro, up from 5.78 billion in January 2001. The highest score during the period, and indeed in the 15 years of the series to date, came in December 2002 when it reached 108 points. – Reduced volatility of the IBEX 35 against the EURO STOXX 50. •• 10 www.accenture.es/IMAFIN the Index fell to 87 points, due mainly to the following variables in the private economy: The lowest score during the period was reached in October 2008, when – An increase in the volatility of the IBEX 35 against the EURO STOXX 50. •• This period ended in April 2010 when the index rose to 88 points from a record low of 85 the month before. Period 2. Decline in perception 120 110 100 Apr. 2011 Greek sovereign debt downgraded to the category of junk bonds 90 80 75 May. 2010 Creation of the European Financial Stability Fund 70 60 54 50 40 Jul. 2012 Statement by Mario Draghi: “The ECB is ready to do whatever it takes to preserve the euro. And believe me, it will be enough” Jan. 01 Jan. 02 Jan. 03 Jan. 04 Jan. 05 Jan. 06 Jan. 07 Jan. 08 Jan. 09 Jan. 10 Jan. 11 Jan. 12 Jan. 13 Jan. 14 Jan. 15 Dec. 15 Index of Perception Global milestones EU milestones Note: The index has been created by aggregating six variables of perception of international financial markets. Source: Accenture Research. • Period of sharp decline in the Perception Index with massive volatility between April 2010 and July 2012, when it fell to its lowest ever value of 54 points. • The period started with a fall in the Index of Perception to 75 points in May 2010, from 88 points the month before, ushering in a time of greater instability and downward volatility and eventually dropping to 54 points in July 2012. This initial decline in May was mainly due to the following variables in the public and private economy: – A rise in the risk premium to 160 points, as against 32 points in January, 2001. – A drop in net portfolio investment to –12.16 billion euro, compared to 1.75 billion in January 2001. – The highest level of volatility of the IBEX 35 against the EURO STOXX 50 in the entire 15-year series. • In July 2012, the index fell to its lowest value in this period and in the entire historical series. This decline was mainly due to the following variables related to the public economy: – Progressive increase in the risk premium to 546 points in July 2012. – Spanish credit rating downgraded from “Optimum” (AAA) to “Satisfactory” (BBB–). www.marcaespana.es/IMAFIN 11 Period 3. Recovery of perception 120 110 100 Apr. 2015 88 90 Dec. 2015 83 80 71 Dec. 2012 70 60 Mar. 2016 Reduction in interest rates to 0% and Jul. 2013 extension of the debt 61 purchase program Sep. 2012 First pay-out of Bankia bailout. 50 40 Jan. 01 Jan. 02 Jan. 03 Jan. 04 Jan. 05 Jan. 06 Jan. 07 Jan. 08 Jan. 09 Jan. 10 Jan. 11 Jan. 12 Jan. 13 Jan. 14 Jan. 15 Dec. 15 Index of Perception Global milestones EU milestones Note: The index has been created by aggregating six variables of perception of international financial markets. Source: Accenture Research. • Period of recovery of the Perception Index, albeit with continued huge volatility, between July 2012 (which marked the start of the change in trend, coinciding with a fall in the risk premium following the beginning of the bank bail-out) and December 2015. • In the first five months, from July 2012 to December 2012, the Index of Perception recovered from 54 points to 71 points, driven by the following variables: – A fall in the risk premium from 546 points (July 2012) to 395 points (December 2012). – A reduction in the volatility of the IBEX 35 against the EURO STOXX 50 from September 2012 on. 12 www.accenture.es/IMAFIN • However, this recovery stalled from December 2012 to July 2013, with the Index dropping from 71 to 61 points. This slow-down was caused by the following variables: – A worsening in analyst recommendations for IBEX 35 stock, averaging “Hold”. – A fall in portfolio investment during the first half of 2013. • Following this slow-down, the Index of Perception again improved progressively from July 2013 to April 2015 to 88 points (at 2009 levels), mainly as a result of the following variables: – A fall in the risk premium from 298 points (July 2013) to 110 points (April 2015). – Credit ratings of Spanish sovereign debt upgraded from “Negative” to “Stable” from December 2013. • Finally, the Index saw a renewed slow-down from May to December 2015, when it averaged 83 points. This trend can mainly be explained by the following variables: – Rise in the risk premium, which stood at an average of 126 points between May and December 2015. – Decline in direct foreign investment in Spain. www.marcaespana.es/IMAFIN 13 2. Public Economy vs. Private Economy To further enhance the analysis, it may be helpful to examine the Index of Financial Perception of Spain (IMAFIN), differentiating between indicators related to the public economy (2 indicators) and those that relate to the private economy (4 indicators). 1.Risk premium PUBLIC Economy 4.Stock Volatility of IBEX 35 vs. EURO STOXX 50 PRIVATE Economy 2.Spanish creditworthiness and variations in ratings 6.Portfolio Investment in Spain 14 www.accenture.es/IMAFIN 3.Stock recommendations 5.Direct Foreign Investment in Spain 120 Sep. 2008 Bankruptcy of Lehman Brothers 110 100 Apr. 2011 Greek sovereign debt downgraded to the category of junk bonds 90 80 70 60 Jul. 2012 Statement by Mario Draghi: “The ECB is ready to do whatever it takes to preserve the euro. And believe me, it will be enough” 50 40 Sep. 2012 First pay-out of Bankia bailout 30 20 Jan. 01 Jan. 02 Jan. 03 Jan. 04 Jan. 05 Jan. 06 Jan. 07 Jan. 08 Jan. 09 Jan. 10 Jan. 11 Jan. 12 Private economy indicators Public economy indicators Jan. 13 Jan. 14 Jan. 15 Dec. 15 Global milestones EU milestones Source: Accenture Research. January 2001 - April 2010 July 2012 - December 2015 Better perception of public economy than private economy indicators: Public economy indicators recover to 2008-2010 levels, although still below private economy indicators: • Public management sub-indexes at average of 103 points. • Private management sub-indexes at average of 91 points. April 2010 - July 2012 General decline in public economy indicators, falling below private economy indicators in July 2010: • Average 63 points in public economy indicators (down 6% on previous period and down 39% on initial period). Two very different periods can be identified: – July 2012 - December 2013: average 42 points. • Average 83 points in private economy indicators (down 2% on previous period and –9% on initial period): – July 2012 - December 2013: Average 80 points. – January 2014 - December 2015: Average 85 points, with greater stability from June 2015 and approaching 2004-2005 levels. – January 2014 - December 2015: average 78 points. • Average 67 points in public economy indicators (down 35% on previous period). • Average 85 points in private economy indicators (down 6.5% on previous period). www.marcaespana.es/IMAFIN 15 3. Equities and direct foreign investment in Spain Stock recommendations 2.0 Buy 1.6 1.2 Outperform 0.8 0.4 Hold 0.0 –0.4 Underperform –0.8 –1.2 Sell –1.6 –2.0 2001 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Source: Accenture Research with data from S&P’s Capital IQ. •General confidence among analysts in IBEX 35 stock throughout the 15-year series. Standardized recommendations mostly remained at Outperform, reflecting optimistic predictions of Spanish stock performance. 16 www.accenture.es/IMAFIN •However, it is important to note that there were some periods in which average fell to Hold: – September 2003 - November 2005. – January 2013 - December 2014 (in contrast with public economy variables, which improved during the period). Following the last decline between January 2013 and December 2014, from January 2015 on, the sentiment among analysts again improved, and recommendations returned to Outperform, remaining very stable until the end of the series in December 2015. Direct Foreign Investment in Spain Million euro (quarterly moving averages) 12,000 10,000 8,000 6,000 4,000 2,000 0 –2,000 –4,000 2001 IED 2002 2003 2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 Log. (IED) Note: shows the series and its estimated trend, the latter based on a logarithmic function. Source: Accenture Research with data from Banco de España, Boletín Estadístico. •Long-term foreign investment remained stable throughout the time series at an average of 2.46 billion euro, although there have been strong fluctuations in monthly flows as a result of isolated operations. •There were two especially significant stages during which investment was below average: – February 2004 - August 2007. – January 2009 - June 2012. •More recently, there was a considerable drop in investment after April 2015, from 2.93 to 1.37 billion euro in May 2015. From May 2015, foreign investment in Spain remained at an average of 1.2 billion euro to the end of the series in December 2015, without crossing the two billion euro threshold in any period. www.marcaespana.es/IMAFIN 17 4. Analysis of first quarter of 2016 Perception Index of Spain on Financial Markets: time periods 120 110 Dec. 2002 108 100 Dec. 2015 83 90 80 May 2010 75 70 60 Jul. 2012 54 50 Period 1. Stability Period 2. Decline in perception 40 Period 3. Recovery Jan. 01 Jan. 02 Jan. 03 Jan. 04 Jan. 05 Jan. 06 Jan. 07 Jan. 08 Jan. 09 Jan. 10 Jan. 11 Jan. 12 Jan. 13 Jan. 14 Jan. 15 Index of Perception Source: Accenture Research. Breakdown of first quarter of 2016 Dec. 2015 83 Mar. 2016 80 Jan. 2016 79 Feb. 2016 78 Mar. 16 Conclusions of first quarter of 2016 The slowdown in the Index of Financial Perception seen in the third period of the analysis continued in the period from January to March 2016: • The period ended in March 2016 with the Index of Perception at 80 points, mainly due to the following variables: • After the Index of Perception closed 2015 at 83 points, in the first quarter of 2016 it fell below 80 points for the first time since October 2014, standing at an average of 79 points, 10% below the average for the same quarter of the previous year (87 points). – A slight fall in the risk premium from 136 points (February 2016) to 131 points (March 2016). • During this first quarter, February was particularly significant, with the Index falling to its lowest value in this time period, 78 points, chiefly as a result of three variables: – A rise in the risk premium from 121 points (January 2016) to 136 points (February 2016). – Reduction in volatility of the IBEX 35 against the EURO STOXX 50 in March. • Taken together, during this first quarter public and private economy indicators performed as follows: – Average 74 points in public economy indicators (–7.5% vs. first quarter of 2015). – Average 82 points in private economy indicators (–10% vs. first quarter of 2015). – Increased volatility of the IBEX 35 against the EURO STOXX 50 between December 2015 and February 2016. – Fall in portfolio investment in Spain during the first quarter. Miguel Vergara Managing Director of Accenture Strategy www.marcaespana.es/IMAFIN 19 The experts’ analysis Perceptions and reality markets shut off the flow of funds previously available to the country. The situation worsened significantly when something previously unexpected occurred in several of the Euro zone countries most severely affected by the crisis, including Spain: an abrupt and indiscriminate drying-up (a “sudden stop”) of external funding within the framework of the monetary union, a “renationalization” of crossborder capital flows which had previously moved freely –perhaps, indeed, all too blithely. David Vegara Associate Professor at the Department of Economics, Finance and Accounting, ESADE Former State Secretary for the Economy and former executive at the IMF The effects of the international financial crisis have been as devastating as they have been perceptible. In the five years from 2007 to 2012, nearly 28 million people across the globe lost their jobs; factoring in new entrants to the job market, that jobs gap rises to 67 million. This represents a massive waste of resources and an impoverishment in terms of income generation, opportunities, capacities and life projects. The figures in this country are well-known and just as worrying. Accumulated imbalances and a strong dependency on external financing had devastating effects when international 20 www.accenture.es/IMAFIN All of this does not mean that the countries that had accumulated the largest imbalances did not need to remedy them; on the contrary, cutbacks are always less painful when the right measures are taken… provided at the same time there is reasonable time and financing to do so (hence, for example, the creation of the European Stability Mechanism or ESM). This (necessarily very brief) outline highlights how two pressing needs have emerged from these episodes. The first relates to the need to generate confidence, partly to recover lost financing, but also to lay the foundations for a solid recovery. This task is the responsibility of all: the different tiers of government, business and (among others) the social partners. The second need involves the importance of having information on this level of confidence. What should this information be like? It should be good and well-ordered, giving clear signals of the perception that investors in general –and foreign investors in particular– have of the state of the economy and the development of the country and thus their willingness to invest here. One can always find partial or individual indicators that are merely informative in nature. The advantage of the IMAFIN Index developed by Accenture is that it concentrates an important volume of information in a summarized, understandable and convenient form. It does not claim to anticipate flows, but rather to interpret the data and extract useful information on the signals it offers; to identify the perceptions of those who are making decisions and risking resources. The Index is the result of combining information on prices and quantities (flows), but also on opinions and variabilities (volatility). The former includes the risk premium of public debt and flows of foreign investment (direct and in portfolio). The latter includes signs taken from an analysis of changes in the judgements of ratings agencies, recommendations of stock analysts on IBEX 35 companies and the relative volatility of this index against the principal European index. By being aware of the perceptions of foreign investors, we can increase the level of internal awareness and more easily take measures geared towards solving the problems. Sometimes, by working on perceptions, one can also transform reality. Good foundation transformation is affecting the performance of organizations and people’s lives. But let us start on a macro note: membership of the European Union entails a set of obligations and entitlements for all its member states. Among many others, these include debt and deficit requirements, with very demanding compliance targets. Ángel Cano Former managing director of BBVA Firstly, I would like to highlight the importance of this new initiative. This analysis of the financial perception of Spain, delivered in a simple and educational form, will help us reach possible conclusions and determine whether our opinions are built on a good foundation. This is especially important given that we have just come through the most severe crisis in recent history. And it is a crisis that has been very different to others, combining as it did numerous political and economic situations that have notably impacted the way it has been managed. Another aspect reflected in the report that deserves highlighting is the excellent performance of most of the leading private companies from different industries during this period, especially when international comparisons are made. In this regard, future Reports of Financial Perception will need to assess how the digital The creation of a European Central Bank also proved decisive in the critical moments we have experienced, in terms of the evolution of the risk premium and the credit ratings of most countries. One cannot forget Mario Draghi’s words of support for the euro or his references to managing the liquidity of the financial institutions in the region. Equally important was the creation of a single organ of bank oversight in November 2014, especially in terms of its impact on the future stability and assurance of the banking systems, and thus on the confidence in and financial perception of the member states. Yes, this crisis has been different. We were used to handling credit risk and now we have had to learn to handle liquidity risk. Everyone believed that the banks had unlimited liquidity –perhaps none more so than the institutions themselves– but now we have all seen that this was not the case. The highpoint in financial perception of Spain coincided with an explosive growth in credit which was not backed by deposits. Although the debt-to-GDP ratio more than doubled in the first eight years of this century, the ratio of deposits to GDP merely grew apace with the country’s economy. The result: banks had to turn to international markets to borrow. This credit bubble –combined with a bubble in the property industry–led to the outbreak of the liquidity crisis. And it became even more acute as the country’s credit ratings were progressively downgraded. Today we know that without the support of the European Central Bank, Spain and some of its neighbors in the Union would have collapsed. During this crisis we also came to realize that an institution could fail as a result of liquidity issues, however solid its solvency index. Since 2008 all banks have been continuously improving their solvency ratios. And I might say, without little fear of contradiction, that the basic capital ratios have practically doubled since the beginning of the century, with a parallel increase in the requirements involved in defining it. Finally, we should not forget the role played during these years by the ratings agencies, which almost always over-reacted and lagged behind actual events. Indeed, at this time, a reaction from them is again overdue, but this time to adapt their ratings to Spain’s new situation (though it is also true that the current political instability does not help matters). To conclude, a recommendation. We should monitor this index carefully, but without losing sight of its interpretation, which is sometimes influenced by unquantifiable issues. For this reasons, we should also be alert to other indications that might anticipate dramatic changes in perception. With all these ingredients we can be sure that we have a good foundation. www.marcaespana.es/IMAFIN 21 22 www.accenture.es/IMAFIN Join the conversation on social media #IMAFIN www.accenture.es/IMAFIN www.marcaespana.es/IMAFIN About Accenture About Accenture Research Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions –underpinned by the world’s largest delivery network– Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Its home page is www.accenture.es. Accenture Research is made up of an international group of sectoral experts with digital capacities who create original data-based contents, intended to help identify innovative initiatives, trends, opportunities and possible risks for Accenture and its clients. Through the use of innovative research techniques –creation of economic models, mass data analysis, crowdsourcing, networks of experts, surveys, visualization of data and collaboration with academic and business organizations– Accenture Research publishes numerous qualitative reports each year. www.accenture.es/IMAFIN www.marcaespana.es/IMAFIN Copyright © 2016 Accenture. All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture.