Fabiola Ma. Betancur G y Patricia Canney V

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Para consultar más al respecto se pueden remitir al siguiente material:
SURATEP. Manejo de la creatividad para la solución de problemas. Elaborado por: Fabiola
Betancur G.
SURATEP. Investigación de accidentes de trabajo. Módulo 4. Formación de líderes. D2019DCAP, 2002
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procesos y ganancias. Det Norske Veritas, USA, Atlanta, Edición revisada 1990, p.64-65
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CARACTERIZAR LA PROBLEMÁTICA
• Identificación el problema
• Observar sus características
• Analizar las causas básicas y las alternativas
de solución (espina de pescado, árbol causal)
DISEÑAR Y EJECUTAR EL PLAN DE ACCIÓN
• Definir y evaluar alternativas
• Establecimiento de objetivos
• Ejecución del plan
VERIFICAR LA EFECTIVIDAD DE LA ACCIÓN
• Comparar el antes con el después
• Identificar no conformidades
• Llevar a cabo las acciones preventivas y
correctivas
ESTANDARIZAR Y HACER SEGUIMIENTO
• Documentar el estándar
• Revisar nuevas prioridades
• Planear otras acciones
6
SURATEP. Creatividad para la solución de problemas. Gerencia de Prevención. División de
Capacitación. Preparado por: Fabiola Ma. Betancur G. Medellín, 1999
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Una metodología al respecto se puede consultar en: Frank E, Bird y Geroge L. Germain.
Liderazgo práctico en el control de pérdidas. La conservación de gente, propiedad, procesos y
ganancias. Det Norske Veritas, USA, Atlanta, Edición revisada 1990, p.72
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