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Ron Cy
Ron Cybulskie
(old version)
Kitchener ON
PETER SHANNON
MEMORYTREE
corporatememory
Identity:
Identitytree
72 St. Leger St #318
N2H 6R4
W 519.742.7912
F 519.208.0100
TF 1.888.742.7912
M 519.501.7463
peter@memorytree.ca
www.memorytree.ca
MemoryTree BizCard Backs.indd 2
2012-11-21 6:27 PM
MEMORYTREE
72 St Leger St #318 Kitchener ON N2H 6R4
MEMORYTREE
72 St.Leger St #318 Kitchener ON N2H 6R4 • 1.888.742.7912 • info@memorytree.ca • www.memorytree.ca
Ron Cybulskie
slips, trips and falls | june 2013
danger
lurks
in waters
unchecked
Don’t let customers or fellow Associates
get dragged down into the depths of a
spill. Puddles on the floor have insatiable
appetites for summer flip flops, which is
common footwear in our stores at this time
of year. Mark all spills with a wet floor sign
and clean them up right away. If you spot
any other debris lurking on the floor pick
it up, don’t pass it up to eliminate slip, trip
and fall hazards.
Use Spill Magic and a broom to
completely clean up spills.
© 2013 Catalyst Awareness Inc. Printed in Canada.
©2013 Catalyst Awareness Inc. Printed in Canada.
PPE / SDS | november 2013
first aid | february 2014
ignoring ppe
is a sure
way to get
big or small…
safe lifting – strains | july 2013
tune into
your body’s
report all
incidents
zapped!
What can you use to help keep you safe in
your daily “Operations”? PPE! We provide
the exact Personal Protective Equipment
you require for the specific jobs you perform
in your department because we care about
your safety. Don’t take risks. Ask your
Manager if you have questions about any
of the chemicals or equipment you use,
or what PPE to use when handling them.
signals
Why report small injuries? The more we
know about the injuries that occur in the
workplace, the easier it is to prevent future
incidents. All it takes is notifying your
Manager and reporting any details about
the incident that you witnessed. Plus,
reporting helps ensure the injured person
gets the proper treatment, and caring for
your customers and fellow Associates is
no small matter!
Wear safety goggles and gloves
when appropriate to protect your
skin and eyes from burns and cuts.
Feel tingling, numbness or discomfort in
your joints or muscles? Recognize the early
symptoms of a strain or sprain, and take
action immediately. Identify the potential
causes of strains in your actions, and correct
your behavior. If you tune into these warning
signals in your body, notify your Manager or
call Safety for an ergonomic assessment. They
can recommend preventative treatments,
such as stretches and proper lifting techniques,
to protect your body from injury.
Report every injury to
your Manager right away.
Perform a wrist stretch before you
begin your work, and throughout the
day, to prevent strains and sprains.
campaign: ahold grocery safety
© 2013 Catalyst Awareness Inc. Printed in Canada.
© 2013 Catalyst Awareness Inc. Printed in Canada.
© 2013 Catalyst Awareness Inc. Printed in Canada.
2013 / 2014
safety
program
Need more incentive to stay safe, other
than avoiding injuries and protecting your
customers and fellow Associates? When
you participate in the ZoneIn Program
and complete and submit your bi-monthly
Need2Know Quiz Entry Forms you could
win a Gift Card, so zone in to win!
2013 / 2014
manager
safety talks
zone in on safety at work and home.
If you have
ve a safety conce
concern, talk to your Manager. If you prefer to
remain
ain anonymous, call the Safety Department at 1-800-372-0287.
program
incentives
On the last day of every other month (June, August,
October, December, February and April) the Store Safety
Lead will draw two winners from all collected Need2Know
Quiz Entry Forms. Quiz Entry Form answers should be
verified as correct, and each winning Associate will be
awarded a $10 Gift Card.
©2013 Catalyst Awareness Inc. Printed in Canada.
130864 orientation.indd 4
27/03/13 3:40 PM
©2013 Catalyst Awareness Inc. Printed in Canada.
130864 orientation.indd 1
27/03/13 3:39 PM
fire safety
zone in on safety at work and home.
ur
wyo
Welcome to the ZoneIn Safety Program! Our goal
out
elements
Use the Communication Center, monthly Posters and Need2Knows to
learn how small changes in your behavior can make a big difference in
your overall safety. Participate in safety discussions with your Department
Managers and Department Safety Coordinators, and report any workplace
safety concerns to your Store Manager right away. When we all participate
in an effective safety program, we can make a positive difference in the
well-being of everyone in our stores and our communities.
is to help you zone in on safe actions every day, at work and at home,
to protect you and those around you from incidents and injuries. By
committing to safe actions, we become better every day – a better place
to work, a better place to shop, and better neighbors in our communities.
We’re empowering you with comprehensive safety training so you know
exactly what to do to keep yourself, fellow Associates and our customers safe.
Kno way
program
communication center
at work
be aware and take care
Stay alert to what’s going on around you.
Stock merchandise and handle equipment
carefully to prevent injuries. Take the time
to work safely – rushing can lead to injuries.
Know your emergency response plan before
you need it, and keep exits clear at all times.
The Communication Center is the hub of
information for the ZoneIn Safety Program.
All program materials are located here,
including the monthly Poster, the monthly
Safety Meeting Record, the bi-monthly
Need2Knows and more. The Communication
Center should be displayed in a highly visible
area for all Associates to see.
at home
pick it up, don’t pass it up
Take responsibility for cleaning up spills, debris
and other hazards around your store before
they can cause an incident. Water or cardboard
on the floor, abandoned carts or U-Boats and
curled mats are all examples of slip, trip and fall
hazards you should clean up right away.
use proper lifting techniques
Keep the natural curves of your spine, use
a wide stance and tighten your abdominal
muscles to prevent strains. If you experience
early warning signs of a strain or sprain,
such as tingling, numbness or discomfort in
your joints or muscles, tell your Manager or
call Safety for an ergonomic assessment.
protect your body
be aware and take care
Wear Personal Protective Equipment (PPE),
such as slip resistant shoes and cut resistant
gloves, to protect your body. Ask your Manager
if you have questions about the chemicals or
equipment you use, or what PPE to use when
handling them.
130864 orientation.indd 2
The ZoneIn Safety Program reinforces our commitment
to safety by improving Associates’ understanding of and
participation in safe work practices that minimize the risk
of injury. To encourage participation in the program, a
number of materials have been created to initiate safety
discussions and provide training tips for all Associates to
help everyone zone in on safety, at work and at home.
Plan ahead to prevent incidents and injuries
at home. Keep cupboards and closets neat and
organized to prevent falling items. Have First
Aid supplies on hand, and make an emergency
response plan with your family so you’re prepared
in case of a fire or natural disaster.
27/03/13 3:39 PM
bi-monthly need2knows
weekly manager talks flipchart
This bi-monthly handout provides more detail on the featured
monthly safety topics. It lets Associates review their safety training
at their leisure, and also includes a tear-off Quiz Entry Form that
Associates can complete and submit for a chance to win prizes.
In addition to handing out Need2Knows to Associates, there
should be one posted on the Communication Center at all times.
pick it up, don’t pass it up
Pick up items off the floor around your house
before they cause a trip hazard. Clean up spills,
wet footprints and other debris right away to
prevent a slip, trip or fall.
use proper lifting techniques
Stretch before you lift, and before you exercise
to warm up your muscles for the task ahead and
reduce the risk of injuries. Protect your body
from strains and sprains by using your legs to
lift, keeping the object close and asking a friend
or family member to help you move heavy or
awkward items.
protect your body
130864 orientation.indd 3
safety committee binder
monthly posters
ZoneIn orientation brochure
Wear gloves when handling chemicals, such
as cleaning supplies, to protect your hands
from burns. Follow the instructions on the
label for all household chemicals to prevent
injuries from fumes or accidental contact
with corrosive substances.
These Brochures should be handed out to all Associates when the
ZoneIn Safety Program launches in May, and to any new hires after
that to introduce new Associates to the program. Department
Managers should maintain a supply of Brochures and use them to
make Associates new to their department aware of safety issues.
To help start the safety conversation, this Flipchart includes
weekly talking points/scripts for Store Managers to share with
Department Managers at weekly meetings. Department
Managers are then encouraged to use the same points to initiate
discussions with Associates on the safety topic. Department
Safety Coordinators should also help reinforce the weekly talking
points/scripts to Associates.
Each month, a different safety topic is revealed on the Poster Pad,
located on the Communication Center. A Department Safety
Coordinator should change the Poster at the beginning of each
month by carefully tearing the expired Poster off to reveal the next
month underneath. All Associates should be encouraged to read
the Poster and discuss the monthly topic.
ballot box
Everything you need to know about running a successful ZoneIn
Program is in this binder. It contains information on all the
program elements and all the monthly tools including calendars,
checklists, Records, inspections and Gotta Minutes.
This Ballot Box is where Associates can submit their completed
Need2Know Quiz Entry Forms for a chance to win a Gift Card prize
at the end of each bi-monthly entry period. Put the Ballot Box in
a central location so it’s visible to all Associates.
27/03/13 3:39 PM
october 2013
Need2Know
may 2013
program launch
Welcome to the ZoneIn Safety Program! We’re zoning
in on safety in a whole new way this year to prevent
incidents and injuries at work and at home.
Here’s how you can get involved:
This month you’ll initiate discussions with your Associates about fire safety. Need some
conversation starters? Read the script and/or use the key points to speak with your Associates
by the end of each week. If you have an example from your store that relates to the weekly topic,
share it with your Associates to help make the training more relevant to them.
Review your store’s evacuation map,
and ask your Manager if you have
questions about your emergency
response plan so you’re prepared
in case of a fire. Evacuate the
store when there is a fire alarm,
and know the rally point to meet
outside the store. Make a plan
with your family at home as well
so you all know how to get safely
out of your house in case of a fire.
Never block fire exits or extinguishers
with carts, pallets or product. Exits
should be clear of obstructions at
all times so everyone can get out
quickly in case of a fire. If you see
something blocking an exit that you
can’t move on your own, report it to
your Manager right away. The same
is true for fire extinguishers. Ensure
extinguishers are easily accessible
at all times. It’s also a good idea
to keep one in a safe location in
your home in case of a small fire.
If the fire alarm sounds, remain
calm. Don’t panic, simply stop
what you’re doing and head for the
nearest exit. Guide customers and
fellow Associates you see along the
way in the right direction. Never
ignore a fire alarm. In case of a fire,
seconds count. Respond quickly and
encourage others around you to do
the same to make sure everyone
gets out safely.
key points:
•
•
•
Keepyourstorecleanand
organized to prevent fire hazards.
Checkcordsfordamagesbefore
plugging in equipment. Never
use equipment with a frayed
cord. Report it to your Manager.
know your plan
key points:
•
Reviewyourevacuation
map so you know your
plan before you need it.
•
Evacuatethestorewhenthere
is a fire alarm, and know the
rally point to meet outside.
•
Haveafireevacuationplan
at home.
keep exits clear
key points:
•
Neverblockfireexitswith
product or equipment.
•
Keepfireextinguishers
clear of obstructions.
•
Storeafireextinguisherina
safe location in your home.
the right response
key points:
•
Remaincalmifthefire
alarm sounds.
•
Stopwhatyou’redoing
immediately and head
straight for the nearest exit.
•
Directcustomersandfellow
Associates in the right direction.
Testthebatteriesinyourhome
smoke detectors when changing
clocks for Daylight Savings Time.
• Be mindful of safety at all times, no matter how
big or small the task. Report any workplace safety
concerns to your Store Manager.
Evacuating your store is only the first
part of your emergency response
plan. The second part is gathering at
your designated meeting area where
your Manager will take attendance.
This helps us ensure that everyone
got out safely. It’s important for you
to stay there until you receive further
instructions. Never try to re-enter
the store after an evacuation until
you have been told it is safe to do so.
• Stay alert to your body’s signals. Talk to
your Store Manager for more information
about strain-related injuries, or if you would
like an ergonomic assessment.
quiz entry form
Gostraighttoyourdesignated
meeting area when you evacuate.
What should you use to
clean up a spill?
•
Staythereuntilyoureceive
further instructions.
A
material handling –
cuts
• Watch for condensation puddles
from coolers on the floor, and clean
them up right away.
• Clean up splashed or spilled liquid
at home right away to protect your
family members and friends.
• Mark all spills with a wet floor sign,
use a clean mop with as little water
as possible to clean the soiled area,
and do not walk away until the floor
is completely dry.
• Pick up laundry, toys or other items
around the house right away to
prevent trip hazards.
• Bend your knees, not your back,
and look straight ahead to maintain
the natural curves of your spine
when lifting.
• Position your body close to
the item you’re about to lift
to avoid overreaching and
straining your muscles.
• Create sturdy displays, and safely
stacked U-Boats, with heavier items
on the bottom and lighter items on
top so product won’t tip over.
• Hold the load close to your body
to reduce the force on your back
and shoulder muscles when
carrying product.
• Turn with your feet first, don’t
twist at the waist, to change
direction when moving items
around the house.
• Pull U-Boats through doors slowly
so you can see if anyone is on the
other side and avoid hitting them.
B
C
• Stock items neatly on shelves at
home so they won’t get knocked
off or fall on anyone.
• Zero the slicer after each use. If a
fellow Associate goes to use or clean
the slicer and doesn’t realize it’s not
zeroed they could cut their hand.
• Put equipment, such as ladders,
away properly as soon as you’re
done using them to keep them
from falling on people.
• Always wear a cut resistant glove on
your cleaning hand when cleaning
the slicer, and on your non-cutting
hand when using a knife.
Tear off and complete the Quiz Entry Form below, and drop it in the ZoneIn Ballot Box before the last week of August for your chance to win a Gift Card!
january 2014
february 2014
Fire safety is as much about being
prepared as it is about preventing
fires. Know your emergency
response plan before you need it,
and keep your store and home
clear of hazards.
Safety Data Sheets provide information
on the proper handling of products you
use in your store to help keep you safe.
Likewise, Personal Protective Equipment
protects you from injuries. Ask your
Manager if you have questions about
SDS or PPE use.
The holidays are a busy time of year
with extra customers, product and
displays in our store, and often
more people and items in your
home. Take the time to slow
down, look for and clean up
hazards to prevent accidents.
You reach for, lift and move items
all day at work and at home.
Using the proper equipment and
the proper techniques can help
protect your body from strains
and sprains.
The first rule of First Aid in
our store is to report all injuries,
no matter how minor, to ensure
the injured person gets the
proper treatment and to
prevent future incidents.
fire safety
PPE/SDS
When should you leave
the scene of a spill?
A
A mop with plenty of soap
and water.
B
A floor mat and cleaner.
C
As soon as you’re
done mopping.
When the floor is
completely dry.
What can you do at
home to prevent slips?
A
Never wash the floor.
B
Only wear flip flops.
C
Clean up splashes
and spills.
Once a wet floor
sign is set up.
How can you prevent
trips at home?
A
Which of the following
is a proper lifting
technique?
Clean up at the
end of the day.
B
Clean up right away.
C
Clean up once a week.
Department
A
B
Hold the load close
to your body.
Twist at the waist
when turning.
B
Turn your feet to
change direction.
C
Reach as far as you
can with your arms.
Name
13-08-07 11:25 AM
How can you prevent
strains when moving items
around the house?
Bend your knees.
Both of the above.
AH13006 N2Ks_FIN.indd 2
• Don’t leave knives hidden in soapy
water, or on the counter with a pile
of dishes. Clean them carefully and
put them away in the proper spot
right away.
• In case of an evacuation, go straight
through the closest exit to your store’s
rally point, or DMA.
• Keep a fire extinguisher in an easily
accessible location in your house in
case of a small fire.
• Keep exits and fire extinguishers
clear of obstructions, such as
product, pallets, or U-Boats, at all
times so you can get out quickly.
• Check the batteries in your smoke
detector at least once each season
to ensure they’re in proper working
condition.
• If you come in contact with another
person’s bodily fluids, immediately
scrub the affected area with soap
and water and notify your Manager.
• Wear a chemical resistant apron,
chemical splash goggles, and
chemical resistant gloves when
handling concentrated chemicals.
slips, trips and falls
material handling How can you create
sturdy displays?
A
B
C
Stock items at the
edge of shelves.
Put lighter items on
the bottom, and heavier
items on top.
Put heavier items on
the bottom, and lighter
items on top.
What should you do with
equipment to prevent
struck-by hazards?
A
Put it away as soon as
you’re done using it.
B
Leave it in the middle
of the room so it’s easy
to move around.
C
Don’t use it.
Department
When should you zero
the slicer?
Which of the following
is a cut hazard?
At the end of your shift.
A
A dull knife.
B
After each use.
B
A knife in soapy water.
C
Only before you clean it.
C
Both of the above.
AH13006 N2Ks_FIN.indd 3
• Always read the label on hazardous
products (e.g., cleaning supplies)
before using them to find out how
to safely handle them.
• Never leave cardboard, stools or
U-Boats on the sales floor. Clean
them up right away to prevent trip
hazards.
• Keep your house clean and
organized to prevent trip hazards.
Don’t leave groceries, laundry or
toys lying around.
• Don’t rush going up or down stairs.
Report damaged stair treads to your
Manager right away.
• Keep a clear line of sight around
laundry baskets, boxes or anything
else you’re moving around the
house. Take a couple of trips instead
of carrying everything at once.
• Never climb on milk crates, chairs
or anything other than an approved
stool or ladder.
• Always maintain three points of
contact with a ladder as you climb
and descend to prevent falls.
first aid
Where should you go in
case of an evacuation?
A
Your store’s rally point
or DMA.
When should you
check the batteries in
your smoke detector?
A
Only if it starts to beep.
B
Home.
B
Once a year.
C
To the break room.
C
Once each season.
What should you
wear when handling
concentrated chemicals?
Department
A
A chemical resistant apron.
B
Cut resistant gloves.
C
Safety glasses.
Name
13-08-07 11:25 AM
AH13006 N2Ks_FIN.indd 4
• Prevent strains by using a stool
to reach item on high shelves.
• Move close to the item you want
to lift instead of overreaching with
your arms, and hold the load close
to your body as you move with it to
reduce the force on your muscles.
• Prevent cuts by wearing
puncture resistant gloves and
using a broom, not your hands,
to clean up broken glass.
• Notify your Manager of all injuries
including any details about the
incident, so they can access MEDCOR
by calling the Ahold USA Retail Support
Call Center at 1-855-246-5343 to
complete an incident report.
• Have a supply of First Aid items
on hand in your home in case
of an injury.
• Take a First Aid course so
you’re prepared to help friends
or family members in case of
an emergency situation.
Tear off and complete the Quiz Entry Form below, and drop it in the ZoneIn Ballot Box before the last week of February for your chance to win a Gift Card!
quiz entry form
A
Name
13-08-07 11:25 AM
• Never store chemicals where they
could come in contact with food or
beverages.
Tear off and complete the Quiz Entry Form below, and drop it in the ZoneIn Ballot Box before the last week of December for your chance to win a Gift Card!
quiz entry form
A
C
• Never use a dull knife to cut food.
Keep your kitchen knives sharp.
Tear off and complete the Quiz Entry Form below, and drop it in the ZoneIn Ballot Box before the last week of October for your chance to win a Gift Card!
quiz entry form
A mop with as little water
as possible.
Name
october 2013
You handle sharp tools and
equipment every day at work
and at home. Use the proper
procedures and protective
equipment to prevent cut injuries.
Tear off and complete the Quiz Entry Form below, and drop it in the ZoneIn Ballot Box before the last week of June for your chance to win a Gift Card!
key points:
•
AH13006 N2Ks_FIN.indd 1
Department Managers & Department Safety Coordinators:
Remind your Associates to submit their Need2Know Quiz Entry Forms by the end of the month for a chance to win a Gift Card.
Pay attention to your surroundings,
properly stock shelves and U-Boats,
and handle U-Boats with care to
prevent struck-by incidents.
hazard recognition –
struck by
december 2013
• Participate in safety discussions, such as monthly
Gotta Minutes, with your Department Managers
and Department Safety Coordinators.
meet in your
designated
meeting area
Nevertrytore-enterthe
store after an evacuation.
If you feel discomfort in your joints or
muscles when lifting, you’re not using
the proper techniques. Stretch your
muscles, and use correct lifting actions
at home and at work to prevent strains
and sprains.
safe lifting –
strains
Need2Know
november 2013
• Submit your completed bi-monthly Need2Know
Quiz Entry Forms to the ZoneIn Ballot Box for a
chance to win prizes.
October 27-November 2:
•
Pick it up, don’t pass it up.
Take responsibility for cleaning
up any spills, product or other
debris on the floor that could
cause a slip, trip or fall.
slips, trips
and falls
Need2Know
october 2013
quiz entry form
When should you read
the label on hazardous
products?
A
If you splash some
in your eyes.
B
Before using them.
C
Never, there’s no safety
information there.
Which of the following
could cause a trip hazard
if left on the sales floor?
A
Cardboard.
B
A stool or U-Boat.
C
Both of the above.
How can you prevent trip
hazards at home?
A
Which of the following
is true about reaching
high items?
Leave items in neat piles
on the floor.
B
Carry everything to its
proper spot at once.
C
Keep a clear line of sight
when carrying items.
Department
© 2013 Catalyst Awareness Inc. Printed in Canada.
Keep your store clean and organized
to help prevent fire hazards. Pick
up cardboard off the floor, and
dispose of all debris. Properly clean
equipment, such as the fryer. Buildup can lead to grease fires. You can
also help prevent fires by checking
equipment for damages before
each use. For example, never use
equipment with a frayed cord.
ReportittoyourManager.Use
these same techniques at home to
prevent fires. Remember to check
your smoke detector batteries at
least once each season to make sure
they’re in proper working condition.
prevent fires
september 2013
© 2013 Catalyst Awareness Inc. Printed in Canada.
October 20-26:
august 2013
© 2013 Catalyst Awareness Inc. Printed in Canada.
October 13-19:
Need2Know
july 2013
© 2013 Catalyst Awareness Inc. Printed in Canada.
October 6-12:
© 2013 Catalyst Awareness Inc. Printed in Canada.
fire
safety
September 29-October 5:
• Read the materials posted on the Communication
Center every month, including the Poster, Need2Know,
and the monthly meeting Record.
Need2Know
june 2013
A
Use a milk crate or chair
to reach them.
B
Maintain three points of
contact as you climb.
C
Both of the above.
Name
13-08-07 11:25 AM
AH13006 N2Ks_FIN.indd 5
How can you help
prevent strains?
A
Use a stool to reach
high items.
B
Hold the load away
from your body.
C
Reach far with
your arms.
When should you notify
your Manager of an injury?
A
Only report major injuries.
B
Report all injuries.
C
You’re not responsible for
reporting injuries.
How can you be
prepared in case of
an injury at home?
A
Take a First Aid course.
B
Keep a supply of
First Aid items.
C
Both of the above.
Department
13-08-07 11:25 AM
february 2011
fitting room carts
N
march 2011
when “free” costs too much
OW
march 2011
when “free” costs too much
Don’t miss the IT Risk
Management message
on this month’s Script
and Manager’s Talk!
AYING ON
PL
jP OS VID
EO
Click on the
“WINNING TOGETHER”
button, then Shrinkage to
view this month’s video.
Ron Cybulskie
Click on the
“WINNING TOGETHER”
button, then Shrinkage to
view this month’s video.
Careful planning. Nerves of steel. Relentless determination. Sounds like an Organized Retail Crime (ORC)
crew, right? Maybe. But we know the REAL masterminds are Associates like YOU, providing G.R.E.A.T.!
Service to ALL Customers, with a friendly greeting and an offer to assist. Honest Customers truly appreciate
it, and it really messes up the plans of shoplifters–safely and effectively. So, join the other masterminds and
make the bad guys an offer they can’t refuse…
MAke IT cArT-feLT!
Like Amanda, show your fitting room carts some love! When neglected,
they create disorder in fitting room areas, especially if they have broken
wheels, or they’re piled high with chargebacks, returns and fitting room
merchandise. Improper use of carts also causes Shrinkage. When carties
receive love, however, they give back immediately by helping you stay
organized, and by increasing your fitting room OSAT score.
PLAYING
NOW
ON
j P O S VI DEO
Click on the “WINNING TOGETHER”
button, then Shrinkage to view this month’s video.
Cayla
ingham,
e Bolte
r Russ Dill
e Manage k, and DLPM Juli
to: Stor
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©2011 JCPenney/Catalyst Awareness Inc.
©2011 JCPenney/Catalyst Awareness Inc.
Chelsye Fox of Store 1736 Shoe Department might
be new, but she Made The Save, when she saw a
customer leaving the athletic shoe area. Picking
up the shoe box from the floor, Chelsye noticed it
was empty. Then, she spotted the customer moving
Upon seeing three women enter through the Children’s
doors, Pat and Cayla of Store 1945 approached and
asked them if they needed help, but the trio responded
“no.” Pat and Cayla then noticed that the subjects
trekked back and forth with clothing to the back wall
of Children’s. Leona and Linda joined Pat and Cayla to
towards the exit, wearing the shoes. Chelsye
quickly notified Store Manager Ann Dehart. The
subject, noticing Ann approaching her, turned and
darted behind a fixture, removing the shoes. Thank
you, Chelsye, for saving your store $100!
On November 30th, 2010, at 9:43 p.m., three women
entered Store 2830 through the Home doors.
Two went to the Home Quad and tried to distract
Associate Mary Jane, while the third grabbed
two king comforter sets and started for the door.
Mary Jane saw this and caused the subject to drop
the comforter sets. The woman then retreated to
the back wall in Home. At this point Mary Jane
keep watch over the subjects. The women soon became
nervous and left the store. The associates found
$1,447 worth of merchandise that the subjects had
stashed behind the racks. “This is a great example of
associates coming together and deterring shoplifters!”
DLPM Julie Bolte says proudly.
In this photo: Ann, Chelsye & DM Otis Buchanan.
called Manager Jean Redden for assistance. The
three subjects were persistent in their attempts
to distract Jean and Mary Jane, determined to
get away with the comforter sets. They tried
unsuccessfully until close, gave up, and left the
store empty-handed. Mary Jane restocked the
comforter sets, saving the store $240. Great save,
Jean and Mary Jane!
forter sets
king com
the two
ters from e!
Jane with potential shoplif
Mary Jan
is Mary
e
Pictured prevented thre work, Jean and
that she save and team
Great
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©2011 JCPenney/Catalyst Awareness Inc.
june 2011: g.r.e.a.t.! service
s
may 2011: gray area
CauTI ON:
dON'T sTIr
Le!
up TrOuB
you’re that gutsy shrinkage girl in
tights, even without the awesome hair,
those hi-tech robot boots, that flying
cape and superhero powers. There’s a
simpler, safer way to tackle those
suspicious shoppers. Just flash your
natural smile and approach all
customers with g.r.e.a.t.! service
blazing! honest customers will love
your super attention; the dishonest
ones will likely tremble in fear, drop
the goods and flee for their lives.
Le!
mBusTIB
HIgHLy CO
CAMPAIGN: (L) JCPENNEY LOSS PREVENTION
(M) JCPENNEY SAFETY
(R) JCPENNEY SALON SAFETY
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Click on the WINNINg TOgeTHer button
then shrinkage to view the video
Chandler, AZ Store Manager (0157) Leslie Smith
noticed pricing discrepancies in sub 662 and reported
them to DLPM Monica Sorensen. Shrinkage Control
Manager Jeff Bain confirmed that Junior tees and
tanks had been set up incorrectly in FPLU throughout
©2011 JCPenney/Catalyst Awareness Inc.
Click on the “WINNING TOGETHER” button,
then Shrinkage to view this month’s video.
several Stores in the Company. The error would have
caused shrinkage every time the items were rung up.
Even though the merchandise had just been shipped
to Stores, the loss would have exceeded $24,000.
Nice Save, Leslie!
Thanks to Terri for spying potential
trouble, grabbing a
partner for back-up and driving
would-be thieves out of
her store empty-handed. Let’s hear
a “Yippee!” for Terri!
saved
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Eleanor Bishop of Store 1002 is a
SUPERHERO, just by paying attention!
She took the time to inquire about
potential billing errors that might
be causing Shrinkage. The Salt Lake
Accounting office confirmed she
was correct. An average retail was
©2011 JCPenney/Catalyst Awareness Inc.
added onto the merchandise invoice
of store display items, when it should
have been zero retail. This error
caused an overstatement of book
on hand. Salt Lake Accounting made
corrections totaling one million
dollars! Wow! SUPER SAVE, Eleanor!
Terri Stoddard of Store 1736 recently drove Shrinkage
out of her store by offering G.R.E.A.T.! Service and
getting help from a partner. She saw four Customers
enter the store through a service corridor carrying
large, apparently empty bags. After they refused her
offer for assistance they split up, so she called her
©2011 jcpenney/Catalyst Awareness Inc.
Manager, Ann Dehart. Ann offered to assist one
group while Terri approached the other group.
All the suspects refused assistance and left the store.
Not long after they left the store they were detained
for shoplifting by another retailer. Thanks for driving
them out of jcpenney, Terri!
october/november 2013
equipment mAintenAnce
DID YOU KNOW?
Drains must be treated each month with a special enzyme cleaner
called consume Liquid Drain cleaner to keep them flowing. Ask
your salon leader if this task was completed.
it might be running a little hot!
Always monitor salon
equipment to make sure
it’s in good working order.
Damaged or malfunctioning
equipment is a safety
hazard to team members
and customers.
•Removeanysalontoolswithfrayedcords(hairdryers,
straighteners,etc.)fromserviceandreportthem
immediately.Makesureeveryoneknowsnottousethem.
•Conductregularchecksonhandheldandstationaryhair
dryers,andclothesdryerstomakesurethey’reingood
workingorder.
•Ensuredrainsarecleanedoutandthemonthlyenzyme
treatmentsarecompleted.
©2013 J.C. Penney Corporation, Inc./Catalyst Awareness Inc.
october/november 2013
Ladder safety
something “rung”
with this ladder?
Ladders are very helpful
in certain situations, but
they must be used safely
by following best practices
to prevent accidents.
©2013 J.C. Penney Corporation, Inc./Catalyst Awareness Inc.
n Check that the ladder is in good working order and
free from broken or missing rungs and footings.
december 2013/january 2014
slips & falls (Wet floors)
when accidents attack!
Water on the floor can
sneak up on you and cause
a slip and fall accident
when you least expect it.
n Ladders should only be used on flat surfaces to
ensure steady footing.
n Doorways and surrounding areas should be
monitored during inclement weather and kept
clear of rain and snow.
n Use a safety cone to mark the wet area, then use a
mop bucket and ringer or a paper towel to clean up
the puddle. Remove the cone once the floor is dry.
n Place clean, dry mats at doorways and ensure
corners lay flat to avoid tripping hazards. Ask your
store leader for help to get new mats and report
any that are damaged.
n Never stand on the top rung or top step of a ladder.
december 2013/january 2014
overall customer saFety
safety is always in style
Following salon best
practices for safety results
in a great customer
experience and a safe
environment for everyone.
©2013 J.C. Penney Corporation, Inc./Catalyst Awareness Inc.
•Cleanasyougotoavoidslips,tripsandfalls.Sweepup
hairtrimmingsandcleanupspillsanddebrisimmediately,
includinghairpins,clipsandcurlers.
•Returnstylingtoolstotheirlocationswhenfinishedusing
them,tuckawaycordsandswivelyourchairawayfrom
cordsbeforeaclientgetsoutofthechair.
•RefertoMSDSandthemanufacturer’sdirectionsfor
salonproductslikehaircolor,developer,shampoosand
conditioners,andforallcleaningsolutionstoavoid
chemicalandallergicreactions.
©2013 J.C. Penney Corporation, Inc./Catalyst Awareness Inc.
January 2013 | MHE SafEty
JANuARY
MONTH 2012
2012 | MHE SAFETY
ENERO 2012 | SEguRIDAD cON EL
EquIPO DE MANEJO DE MATERIALES
“I WONDER IF IT’S
JAck
ATTAckS!
HEAVY”
ATAquES DE “JAck”!
Sed ut perspiciatis unde omnis iste nateus error sit voluptatem
accusantium dolorem que laudantium, totam rem aperiam,
eaque does
ipsa quae
ab illo
inventore
veritatis etstrike?
quasi architecto
When
Material
Handling
Equipment
You’re at
beatae
vitae
dicta
explicabo.
risk
each
time
yousunt
don’t
follow safety procedures. Always
stay within the confines of your equipment while it’s moving. If
you’re walking equipment keep it off to the side an arm’s length
LOSS
PREVENTION
away from you, and don’t cross in front of it when it’s moving.
Eaque ipsa quae ab illo inventore veritatis et quasi architecto
A pallet jack has a nasty bite if it catches up with your ankle!
beatae vitae dicta sunt explicabo illoans.
Follow safety procedures to avoid crushing injuries.
¿Cuándo ataca un equipo de manejo de materiales? Estás en riesgo cada vez
que no sigues los procedimientos de seguridad. Siempre mantente dentro
de los límites de tu equipo mientras está en movimiento. Si estás caminando
con equipos, mantenlos al lado a una distancia de un brazo lejos y no cruces
delante de ellos cuando están en movimiento. Un gato hidráulico tiene una
mordida desagradable si agarra tu tobillo! Sigue los procedimientos de
seguridad para evitar lesiones aplastantes.
Ron Cybulskie
Breakdowns can happen at any time,
so use a Pre-op Checklist to inspect
Material Handling Equipment prior
to each use.
Make sure your battery is always
charged by following the 3 for 3 rule
(eat a combination of carbs, protein,
and fat every 3 hours).
Averías pueden ocurrir en cualquier
momento; así que utiliza una lista preoperacional para inspeccionar los
equipos de manejo
de materiales
antes
Voluptate
accusantium
dolorem
que
de cada uso.
Asegúrate ques batería está siempre
cargada siguiendo la regla de 3 por 3
(comer un combinacion de carbohidratos,
proteína y grasadolorem
cada 3 horas).
Accusantium
que
laudantium, totam rem aperiam,
eaque ipsa quae ab illo inventore
EnEro 2013 | SEguridad con EquipoS dE MHE
tHE rESultS
arE cruSHing
You may feel like you’re zipping around on a skateboard
when you’re driving your equipment, but it’s really more
like operating a steamroller. Be aware of the strength of the
machine you’re driving, and its potential to cause crushing
injuries. You’re not out for a joy ride, you’re driving powerful
equipment that could harm you or those around you. Follow
safety procedures every time you use your equipment to
prevent life-altering accidents.
los resultados son aplastantes
Puedes sentir que estás volando en una patineta cuando estás conduciendo tu
equipo, pero es realmente más como si fuera una apisonadora de presión. Esté
consciente de la fuerza de la máquina que estás conduciendo y su potencial
para causar lesiones aplastantes. No estás de paseo; estás conduciendo el
equipo poderoso que pudiera lesionarte o a los que te rodean. Sigue los
procedimientos de seguridad cada vez que utilices tu equipo para evitar
accidentes que alterán una vida.
Maintain four points of contact, with
both feet on the standing platform
and both hands on the controls, while
your equipment is in motion.
Mantén cuatro puntos de contacto, con ambos
pies en la plataforma y ambas manos en
los controles, mientras tu equipo está en
movimiento.
laudantium, totam rem aperiam,
eaque ipsa quae ab illo inventore
laudantium totam.
WEllnESS tip: Hold onto the back
of your pallet jack, put one foot in
front of the other, bend your knees,
and lower down until you feel a
stretch in your hip to prepare your
legs for picking cases.
Consejo de Bienestar: Sujeta la
parte de atrás de tu portapaletas, pon
un pie delante del otro, dobla las rodillas
y baja hasta sentir un estiramiento en la cadera
para preparar las piernas para recojer cajas.
©2012 Catalyst Awareness. Printed in Canada.
©2012 C&S WG/Catalyst Awareness. Printed in Canada.
July 2013 | MHE SafEty
SEPTEMbER 2012 | MHE SAFETY
SEPTIEMbRE 2012 | SEguRIDAD cON MHE
TRANSFORMED
INTO DANgER
TRANSFORMADO EN PELIgRO
Helpful machines can transform into hazards if you don’t
stay alert. Complete a pre-operational inspection of your
equipment before each use. If you notice damages, report
them right away – never use damaged equipment. If it passes
inspection, drive carefully. Travel with your forks low and never
come out of an aisle forks first. Don’t let your MHE have a mind
of its own. Be the brains of the operation by always safely
operating equipment.
Máquinas útiles se pueden transformar en un peligro si no te mantienes alerta.
Completa una inspección pre-operacional de tu equipo antes de cada uso.
Si observas daños, infórmalos de inmediato – nunca utilices equipo dañado. Si
pasa la inspección, conduce con cuidado. Viaja con la horquilla baja y nunca
salgas del pasillo con las horquillas primero. No dejes que tu MHE tenga
una mente propia. Sé el cerebro de la operación operando el equipo en
forma segura.
Never operate within two bays of a
lift that is moving product overhead,
or operate lift equipment within two
bays of another individual when
moving product overhead.
Keep your fridge and your pantry
stocked with healthy items. If you’re
surrounded by good choices you
are setting you and your family up
for success.
Nunca operes dentro de dos bahías de
un levantamiento de producto o utilices
equipos de elevación dentro de dos
bahías de otra persona cuando muevas
productos hacia arriba.
Mantén tu refrigerador y tu despensa
surtida con productos saludables. Si estás
rodeado de buenas opciones, te estarás
preparando y a tu familia para el éxito.
Julio 2013 | SEguridad con EquipoS dE MHE
don’t bE JacK’S nExt
SuccESSful attacK
An accident involving Material Handling Equipment will
change your life. The equipment is tougher than you are, so
treat it with respect. Even walking a pallet jack has its risks so
follow proper procedures to stay safe. The weight of a pallet
jack combined with the weight of its battery is about 3,175
pounds! That’s significantly heavier than you. Respect the mass
and might of your equipment to avoid a crushing Jack attack.
no seas el próximo ataque exitoso de “Jack”
Un accidente con equipos de MHE cambiará tu vida. El equipo es más fuerte
que tú; así que trátalo con respeto. Incluso caminar con un gato de plataforma
tiene sus riesgos; así que sigue los procedimientos adecuados para estar
seguro. El peso de un gato de plataforma combinado con el peso de la batería
es aproximadamente 3,175 libras! Es considerablemente más pesado que tú.
Respeta la masa y el poderío de tu equipo para evitar un ataque
machacante de Jack.
Walk your pallet jack off to the side
an arm’s length away from your body.
Never cross in front of it or switch
hands while it’s moving.
WeLLness tiP: Eat nutritious,
balanced meals to improve your
overall health and well-being,
and to prevent illness.
Camina tu gato de plataforma al lado y alejado
de tu cuerpo a un brazo de distancia. Nunca
cruces delante del gato o cambies de manos
mientras esté en movimiento.
Consejo de Bienestar: Come comidas
nutritivas, balanceadas para mejorar tu
salud y bienestar general y para prevenir
enfermedades.
©2012 Catalyst Awareness. Printed in Canada.
©2012 C&S WG/Catalyst Awareness. Printed in Canada.
octobEr 2013 | firE SafEty
octubrE 2013 | SEguridad contra fuEgoS
JuNE 2012 | MHE SAFETY
JuNIO 2012 | SEguRIDAD cON MHE
THIS IS YOu. THIS IS YOu
gETTINg cRuSHED.
SE TRATA DE TI. ESTE ERES
Tú APLASTADO.
Material Handling Equipment is powerful and heavy. Respect
your equipment, and protect yourself and others by operating
with caution. Always maintain two bays of clearance on either
side when moving product overhead. Stay alert for pedestrians
and give them the right-of-way. Be aware of your surroundings at
all times and follow the MHE safety rules that keep everyone safe.
El equipo de manejo de materiales (MHE) es poderoso y pesado. Respeta a
tu equipo y protégete y a los demás operando con cautela. Mantén siempre
dos bahías de espacio libres en ambos lados cuando muevas productos hacia
arriba. Mantente alerta a los peatones y dales el derecho al paso. Mantente
consciente de tus alrededores en todo momento y sigue las reglas de seguridad
con MHE que mantienen seguros a todos.
campaign: (L) C&S Wholesale
grocers safety
(R) The home depot mexico
safety & Loss prevention
Pull your pallet jack to the side of
your body, and don’t switch hands or
cross in front of it while it’s moving
to avoid serious injuries.
Keep your body strong and injury
free by activating your pillar
(shoulder, torso, and hips) with
the pillar strength series.
Mantén los gatos hidráulicos al lado
de tu cuerpo y no cambies las manos
o se cruces por delante de ellos
mientras están en movimiento para
evitar lesiones graves.
Mantenga su cuerpo fuerte y fuera de
danos con la activa-ción de tu pilar
(hombro, torso y caderas) con la serie
de fortalecimiento del pilar.
©2012 C&S WG/Catalyst Awareness. Printed in Canada.
EScapE iS your
only option
In case of a fire, escape should be your first and only
thought. Keep fire exits clear of obstructions at all
times so you can get out quickly if you need to. Make
sure fire extinguishers are kept clear as well so they
can be used by trained associates for evacuation purposes
if necessary. At the first sign of fire, or the sound of the
alarm, immediately stop what you are doing and go
straight through the nearest exit to your designated
assembly area. Your safety is our first priority!
Escapar es tu única opción
En caso de fuego, escapar debe ser tu primer y único pensamiento.
Mantén las salidas de emergencia libres de obstrucciones en todo
momento para que puedas salir rápidamente si es necesario.
Asegúrate también de que los extintores estén despejados para que
sean utilizados por socios capacitados para fines de evacuación si es
necesario. En el primer signo de fuego, o el sonido de la alarma, para
inmediatamente de lo que estás haciendo y ve directamente por la
salida más cercana hacia tu área de asamblea designada. Tu seguridad
es nuestra prioridad!
Gather in your assembly area so your
supervisor can take attendance, and
wait there for further instructions.
Reúnete en tu área de asamblea para que tu
supervisor pueda tomar asistencia y espera
ahí para obtener más instrucciones.
©2012 Catalyst Awareness. Printed in Canada.
WeLLness tiP: Eat seasonal
fruit and vegetables to keep healthy
eating interesting. For example, this
time of year is apple and squash
season.
Consejo de Bienestar: Come fruta
y verduras de temporada para mantener
interesante el comer saludable. Por ejemplo,
esta época del año es temporada de manzana
y calabaza.
Febrero de 2013
novieMbre de 2013
JuLio de 2013
seguridad:
conciencia
sobre seguridad
Prevención de Pérdidas:
seguridad Física
HD13021 ©2013 The Home Depot/Catalyst Awareness Inc. Impreso en Canadá.
usa tus súper
sentidos de seguridad
usa tus sentidos de seguridad para evitar
accidentes y saber cómo reaccionar en caso
de un accidente. Puedes ser un héroe en tu
tienda al detectar y solucionar los riesgos antes
de que causen un incidente. ¡incorpórate como
miembro del comité de salud y seguridad
de inFocus para convertirte en un verdadero
Héroe de seguridad y hacer que tu tienda
sea un lugar aún más seguro para trabajar!
seguridAd:
seguridAd en LAs fiestAs nAvideñAs; cóMo
MAniPuLAr Los árboLes de nAvidAd
Prevención de PérdidAs:
seguridAd físicA
Abertura pequeña,
riesgo enorme
Reporta a tu supervisor
cualquier riesgo que
observes para que
la situación insegura
se pueda corregir.
Infórmale a tu
supervisor y a RR. HH.
si te lesionas, para
que puedas recibir la
atención necesaria, aún
si la lesión es pequeña.
La merma es causada por productos
dañados, defectuosos, perecederos y
robados. ¿cómo afecta esto a tu lugar de
trabajo? Quiere decir que nuestro inventario
es incorrecto y perdemos ventas. Maneja
todos los productos con cuidado, organiza
bien los pasillos para prevenir la caída
de productos, ofrece un buen servicio al
cliente y reporta cualquier comportamiento
sospechoso para prevenir robo y daños.
La merma crea pérdida
de ventas y genera
resultados deficientes
de inventario.
Apila productos
ordenadamente,
maneja la mercancía
con cuidado, informa
de sospechas de
robo y brinda un buen
servicio al cliente para
evitar las mermas.
Los ladrones de tiendas buscarán hasta la más
mínima oportunidad para aprovecharse y robar
de nuestras tiendas. Asegúrate de verificar que
todas las puertas exteriores estén cerradas y no
forzadas. Las acciones simples, como colocar
un objeto para mantener la puerta abierta,
pueden provocar brecha en la seguridad. ten
en cuenta que todas estas pequeñas acciones
pueden poner en riesgo a los asociados y a
la tienda. ¡trabajemos juntos para cerrarles las
puertas a los ladrones de tiendas!
Cumple con la
Seguridad SOP SAF
09-10 para mantener
seguros a nuestra
gente y a los productos
de daños y robos.
Si suena la alarma
de una puerta,
inspecciónala y notifica
al AP o al gerente de la
tienda de inmediato.
La época de fiestas navideñas es un
momento muy atareado del año. con todo
el alboroto, es fácil olvidarse de algunos
artículos de la lista navideña. tómate el
tiempo de cuando manipules árboles
grandes, recurre al método de levantar los
pesos entre dos personas. Mantener el lote
y la tienda limpios, mantendrá seguros a
los clientes y asociados durante lasfiestas.
Al cortar árboles,
usa el Equipo de
Protección Personal
(PPE, por sus siglas
en inglés), que incluye
gafas de seguridad,
máscaras y polainas.
limpiar sobre la marcha,
especialmente en
el lote de los árboles,
barriendo hojas de
pino, ramas e hilos.
©2013 The Home Depot/Catalyst Awareness Inc. Impreso en Canadá.
Marzo de 2013
sePtieMbre de 2013
seguridad:
conciencia sobre Protección contra
caídas Y cucHiLLas de seguridad
Prevención de Pérdidas:
robos – seguridad
en Las saLidas
Prepárate para luchar
contra los riesgos
Prevención de Pérdidas:
Línea de aLerta
HD13021 ©2013 The Home Depot/Catalyst Awareness Inc. Impreso en Canadá.
es hora de prevenir el
esfuerzo excesivo
durante la ajetreada temporada primaveral,
ten en cuenta que el esfuerzo excesivo
causado por el levantamiento de peso
es la tercera entre las principales causas
de lesiones. Planifica tu día de trabajo y
administra efectivamente tu tiempo para evitar
torceduras y esguinces. Mientras más rápido
te muevas, más probable es que te lesiones.
Ya sea en la casa o el trabajo, estírate antes
de cargar a fin de preparar tus ligamentos
para que hagan su trabajo de manera segura.
Prevención de PérdidAs:
FIrsT PArA Prevención
de robos en LA tiendA
seguridAd:
cóMo MAniPuLAr MercAncíA
de MAnerA segurA
ten cuidado con
la sonrisa
Mantén tu espalda recta
y dobla tus rodillas al
levantar objetos pesados.
Crea un puente para
soportar tu espalda
siempre que dobles
tu cintura, y cambia
frecuentemente de
posición para darle un
descanso a tus músculos.
Busca quien te ayude
a levantar o usa una
máquina mecánica
de carga para mover
con seguridad objetos
pesados, voluminosos
o grandes.
no permitas que unos pocos asociados
deshonestos te roben a ti y a sus
compañeros de trabajo. si descubres algún
comportamiento deshonesto de asociados,
llama a la Línea de alerta para reportarlo.
tus reportes son confidenciales y ayudan
a proteger las oportunidades de todos
los asociados honestos. incluso podrías
ganarte un premio por tu contribución.
¡valoramos tu honestidad!
Llama a la Línea de
Alerta si ves a un
asociado robando
o actuando en forma
contraria a las políticas
de The Home Depot.
Si sospechas de
comportamiento
deshonesto habla con
tu gerente en forma
confidencial. Reportar
es tu responsabilidad.
¡el servicio al cliente de Primera clase es la
mejor forma de impedir robos en la tienda!
sonríe y espanta a los ladrones de la tienda
ofreciendo un excelente servicio al cliente
a todos los clientes. saber que estás cerca
les hará plantearse dos veces si robar y
marcharse, mientras que los clientes honestos
apreciarán el servicio y comprarán más.
tu seguridad es la máxima prioridad
al manipular y mover mercancía. the
Home depot proporciona equipos y
ayuda de capacitación para protegerte
al manipular o levantar productos.
Conoce los puntos clave
de tu tienda y visítalos
con frecuencia; ofrece
asistencia y un excelente
servicio al cliente a todos
los clientes.
Después de ayudar a
un cliente, agradécele
por comprar en The
Home Depot y dile
que estarás cerca si
necesita más ayuda.
Para evitar cortes
accidentales con bordes
filosos, siempre usa
guantes al manipular
productos como losas
de cerámica, ladrillos
y respiraderos.
Cuando levantes
productos, emplea los
principios del Programa
de prevención de lesiones
en la espalda (BIPP, por
sus siglas en inglés),
como construye un
puente, postura adecuada
y primero los pies.
©2013 The Home Depot/Catalyst Awareness Inc. Impreso en Canadá.
HD13021 ©2013 The Home Depot/Catalyst Awareness Inc. Impreso en Canadá.
seguridad:
Jardín exterior – esFuerzo excesivo
(LevantaMiento de Mercancía en boLsas)
the Home depot proporciona protección
contra caídas, gafas de seguridad, guantes
y cuchillos de seguridad para contribuir a tu
protección. La protección contra caídas es
necesaria siempre que operes un recogedor
de órdenes. inspecciona siempre el arnés
y la cuerda para asegurarte de que no
estén desgastados o deshilachados. el PPe
que proporcionamos cumple las normas
de seguridad. Mantente seguro y no uses
artículos de tu hogar o de los estantes.
Usa protección contra
caídas siempre que
trabajes en estantes
de más de 6 pies de
alto – como lo indica
la política.
1. Presiona el botón
en el cuchillo de
seguridad para colocar
la hoja en la caja.
2. Quita el pulgar del
botón y corta en
dirección opuesta
a tu cuerpo.
3. Deja que la
hoja se retraiga
automáticamente.
una puerta abierta o un portón sin
seguridad es como una invitación a los
ladrones de tiendas profesionales. Mantén
aseguradas las entradas y salidas cuando
no estén en uso y vigílalas para detener a
individuos deshonestos. si ves a individuos
sospechosos caminando cerca de las
áreas exteriores, especialmente donde
pueden haber productos almacenados,
comunícate con el guardia más cercano.
Asegúrate de que las
puertas que no son para
los clientes, como las
puertas enrollables, las
salidas de emergencia
y las puertas traseras
cuenten con personal y
permanezcan vigiladas
cuando estén en uso.
Vigila y recorre con
frecuencia las puertas
que no son para los
clientes que estén
en áreas de poca
visibilidad. Todos
somos responsables
de proteger nuestro
perímetro y reportar
conductas sospechosas.
Ron Cybulskie
internal
branding: tgifridays/carlson
restaurants worldwide
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As a secondary accent font, Helvetica and its various reproduction weights have been identified. This font will be
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Cc Cc Cc
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Helvetica Bold
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font family. Literature pieces use the
Helvetica Black or Bold typefaces on
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May be used as a caption.
This font is not available for use on
P.C.s. This font is intended for use by
agencies and graphic designers.
ABCDEFGHIJKLMNOPQRSTUVWXYZ
abcdefghijklmnopqrstuvwxyz1234567890!@#$%&*( ):;”?
Helvetica Roman 9/12 Sample
Helvetica is used not as a substitute but
as a compliment to the Rotis SemiSans
font family. Literature pieces use the
Helvetica Black or Bold typefaces on the
front cover for maximum impact.
Helvetica Bold 9/12 Sample
Helvetica is used not as a substitute but
as a compliment to the Rotis SemiSans font
family. Literature pieces use the Helvetica
Black or Bold typefaces on the front cover
for maximum impact.
Helvetica Black 9/12 Sample
Helvetica is used not as a substitute
but as a compliment to the Rotis
SemiSans font family. Literature pieces
use the Helvetica Black or Bold typefaces
on the front cover for maximum impact.
© 2004 Carlson Restaurants Worldwide.
I’m lonely.
I’m a lot like you
Ask me to join you.
Ron Cybulskie
I like to play.
Nobody likes to feel lonely. I want
I might need
more practice.
to join in. I don’t know how to – I
might not be able to ask you. But
I like to laugh.
don’t be afraid to ask me. Show
I might not
understand
right away.
me what you want me to do. I
might need lots of practice.
I need breaks.
I get lonely.
I like choices.
I like when people
tell me “Good job!”
I like when people
believe in me.
I don’t like when
people ask too
much of me.
Don’t be afraid to ask your teacher about Autism.
Autism Posters.indd 2
nonprofit
Don’t be afraid to ask your teacher about Autism.
9/19/06 12:52:51 PM
Autism Posters.indd 1
9/19/06 12:52:26 PM
UT AUTISM WHAT IF YO
U C ULDN’T
O CAMBRID
IT’S O
LIKE FOR
80,000
CANADIANS
LIvING WITH AUTISM SpECTRUM DISORDER
HOW
THAT MAKE
WHAT
IFC
YOU
HWOULD
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WOU
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MCOULDN’T
MUNIC
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COMMUNICATE
UR MOSTCOMpANY
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MAKE
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RIDGE
BASIC
YOU
FEEL?
Y CAN
egistered* charity
YOUR MOST BASIC NEEDS?NEEDS?
ludes garage sale
s, donations,
m and an annual
golf tournament
money we rais
e goes to direct
tions,
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urnament
events like BBQ
s and skating,
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for fathers and
mothers, a
workshops for
kids and parent
s
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eetings that incl
ude guest speake
rs
,a
parents
t speakers
rated as Autism
WHAT IS AUTISM
SpECTRUM DISORDER?
WHAT IS AUTISM
ONTARIO?
l Also referred to as autism
l Committed to increasing awareness and
understanding ASD and its effects on individuals
l Neurological disorder which causes
developmental disability
l Affects the way the brain functions, resulting in
difficulties with communication and social
interaction, and unusual patterns of behaviour,
activities and interests
l 80,000 Ontarians are affected
ation number 1192
48789RR0001
Society Ontario
y prov ided by
Chr is Fer tnig
y 519 -829 -252
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ed by Tho mps
on Prin ting and
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OU FEEL?
l Current prevalence rate is 1 in 165 – not related to
race, ethnicity, family income, lifestyle or parenting
COMMON
CHARACTERISTICS
AND BEHAvIOURS:
l Difficulty with social skills
l Problems with communication
l Repeated behaviours and
restricted interests
l Unusual responses to sensations
l Some co-occurring conditions
l Some may enjoy a very high functioning
with little or no special treatment while
others require intensive support
d
WE NEED YOUR HELp.
l Strong provincial voice in shaping policies and
services on which families rely
l Leading source of information for families,
government, school boards, service providers
and media
l Cambridge is one of 31 chapters across Ontario
OUR vISION
Acceptance and opportunities
for all individuals with Autism
Spectrum Disorders.
OUR MISSION
To ensure that each individual
with ASD is provided the means
to achieve quality of life as a
respected member of society.
l Ontario government has spent $67.2M less
than promised in 2003 elections
l Intensive Behavioural Intervention Therapy can
cost up to $80,000 per year
l Need to decrease waiting lists and increase
trained and qualified therapists and educators
l Numbers are increasing and more children
need individualized assessment and evidencebased treatment in order to maximize
positive outcome of intervention
l Advocacy and Support
l Research
lwith
Best
Practices
Parents of children
autism
worry about their
Parents of
children with aut
children hurting
themselves
or puttingismthemselves
in the
wo
Government
Relations
rry about
childre
nlhur
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or putting
life-threatening
situations while wandering.
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Public
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whi
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understand the
dangers of their environment
and
underst
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They don’t
and the danger
s of thename.
l Governance
ir environme
they won’t even
the respond to their own
nt and often
n name.
ond to their ow
l Waiting lists have grown from 76
eligible children in October 2003
to over 750 children
WHAT IF YO
ATE
MUNSIIC
COM
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N
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MOST BA
HOW WOULD
THAT MAKE
YOU FEEL?
YOUR
rity
registered* cha
l Self-financed,
s, donations,
udes garage sale
incl
g
isin
dra
tournament
l Fun
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and an annual golf
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e goes to direct
rais
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ney
mo
l 87.5% of(ifthe
Organization
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ilies
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s and skating,
events like BBQ
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l Provide
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for fathers and
suppor t groups
and parents
kshops for kids
lending library, wor
guest speakers
ude
incl
that
City and monthly meetings
Province
Postal Code
Business Phone
Fax
E-Mail
001
er 119248789RR0
* Registration numb
Ontario
Autism Society
Incorporated as
I would like to make a donation of:
$35
$50
$100
$200
$____
shhh...
Please make cheques* payble to:
Autism Ontario – Cambridge Chapter
rry about their
n with autism wo
lves in
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putting themse
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understand the
ir own name.
the
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they won’t eve
Please mail this form and the cheque to:
I don’t mean to turn
my back on you.
yours on me!
Please don’t turn
9/19/06 1:01:08 PM
9/19/06 1:01
:08 PM
MB
ONTARIO CA
Home Phone
l Early, ongoing intervention includes
strong behavioural foundation
OUR 6 KEY AREAS
OF FOCUS
y won’t even resp
Autism Brochure 3.indd 2
l Autism Cambridge receives no government
funding
UTTOISM
UT ALIKE
OWE’D
ABYES,
MAKE A DONATION!
RIDGE
U COULDN’T
Autism Ontario – Cambridge Chapter
160 Hespler Rd.,
Cambridge, ON N1R 6v7
TM
Chr is Fer tnig
ided by we will gratefully send a
* If this is in Pho
memory
ofprov
someone,
togr aphy
519 -829 -252 9
and and address.
tingname
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note of thanks
toaphy
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youmps
include
on Printhe
Prin t prov ided
5-84 96
Limi ted 1-80 0-26
Lith ogra phin g
9/19/06 1:01:14 PM
Autism Brochure
3.indd 1
NOT JUST A RELIC FROM THE PAST
Remember Block Parents? All it takes to be a Block Parent ® is posting a sign
in your window when you’re available to help all citizens, especially children in
distress. Unfortunately, Waterloo Regional Block Parent ® Program participation
is at an all-time low. We need your support to continue providing a network of
safe homes. Please help increase safety in your neighbourhood.
Become a Block Parent ® by calling 519-745-8410.
:08 PM
9/19/06 1:01
m
o
M
My is a
Block ®
nt
e
r
a
P
often, people
with eating
disorders won’t
let us know that
they’re hurting
use your voice
to help them
find theirs
The Eating Disorder Awareness Coalition
(EDAC) of Waterloo Region seeks to increase
public awareness and understanding of eating
disorders, size prejudice, and eating disorder
prevention, especially among young people.
For more information, call 519-745-4875
edac@golden.net www.edacwr.com
Eating Disorders
design donated by Punch Integrated Communications
photography donated by Light Imaging
AWARENESS COALITION
O F W AT E R L O O R E G I O N
2 colour, PMS5155, PMS302
Eating Disorders
Eating Disorders
AWARENESS COALITION
AWARENESS COALITION
O F W AT E R L O O R E G I O N
O F W AT E R L O O R E G I O N
1 colour, PMS302
1 colour, PMS5155
Eating Disorders
Eating Disorders
AWARENESS COALITION
AWARENESS COALITION
O F W AT E R L O O R E G I O N
O F W AT E R L O O R E G I O N
1 colour, Greyscale
EATING DISORDERS EXPLAINED
it’s not about
what they’re
eating, it’s about
what’s eating them
Your MoM or DaD coulD be a block Parent ® too!
Every neighbourhood needs more Block Parents to help keep kids safe!
For more information call 519-745-8410 or visit www.blockparent.ca
Design donated
by Punch
Integrated
Communications.
Design
donated
by Punch
Integrated
Communications.
Design donated by Punch Integrated Communications.
HOw YOu CAN HELP
The Eating Disorders Awareness Coalition (EDAC)
envisions a community where people of all body
types are respected and valued, have a positive
body image, and are understood and accepted
when suffering from eating disorders. We seek to
increase awareness and understanding of eating
disorders and size prejudice, especially among
young people.
EDAC is a self-sustaining organization supported by
members like you. Your membership includes an
EDAC Orientation Guide providing comprehensive
community resources on eating disorders;
notification of training courses, conferences, and
special events; our quarterly newsletter; and
voting privileges at our Annual General meeting.
Most importantly, your support improves the lives
of people affected by eating disorders, weight
preoccupation, and size prejudice.
the measure
of a person is
not in inches
1 colour, K
Eating Disorders
Eating Disorders
AWARENESS COALITION
AWARENESS COALITION
O F W AT E R L O O R E G I O N
O F W AT E R L O O R E G I O N
1 colour, Greyscale, Reverse
1 colour, K, Reverse
Individuals with eating disorders become obsessed
with food, body weight, and exercise; they may
weigh themselves frequently, avoid eating with
others, make self-deprecatory remarks, or exhibit
signs of depression or irritability. Generally,
individuals with eating disorders feel ineffective at
school, at work, and in their personal lives. These
individuals, as young as seven, subsequently
diet, become hungry, and subject themselves
to food restrictions, food rituals, binge eating,
starving, purging, or compulsive physical activity.
Anorexia, Bulimia, and Binge Eating Disorder
are the three most common eating disorders.
shhh...
Anorexia Nervosa
• Drastic weight loss
• Weight maintained below a healthy level
• Obsessive Exercising
Bulimia Nervosa
Eating Disorders
• Uncontrollable/secretive binge eating
• Purging through self-induced vomiting
• Fasting or excessive exercise
Binge Eating Disorder
• Uncontrollable/secretive binge eating
• Find comfort in overeating
• Subsequent guilt or shame
AWARENESS COALITION
O F W AT E R L O O R E G I O N
c/o CMHA, 67 King St E, Kitchener ON N2G 2K4
tel/fax: 519-745-4875
www.edacwr.com
2 colour, PMS5155, PMS302
Eating Disorders
design donated
by Punch Integrated Communications
Eating Disorders
Eating Disorders
AWARENESS COALITION
AWARENESS COALITION
photography donated by Light Imaging
O F W AT E R L O O R E G I O N
1 colour, PMS5155
AWARENESS COALITION
O F W AT E R L O O R E G I O N
O F W AT E R L O O R E G I O N
1 colour, PMS302
Eating Disorders
Eating Disorders
O F W AT E R L O O R E G I O N
O F W AT E R L O O R E G I O N
AWARENESS COALITION
1 colour, Greyscale
2 colour, PMS5155, PMS302
AWARENESS COALITION
1 colour, K
Eating Disorders
Eating Disorders
AWARENESS COALITION
AWARENESS COALITION
O F W AT E R L O O R E G I O N
AWARENESS COALITION
Eating Disorders
AWARENESS COALITION
O F W AT E R L O O R E G I O N
1 colour, Greyscale, Reverse
O F W AT E R L O O R E G I O N
1 colour, PMS302
1 colour, PMS5155
Eating Disorders
O F W AT E R L O O R E G I O N
1 colour, K, Reverse
Eating Disorders
Eating Disorders
AWARENESS COALITION
AWARENESS COALITION
O F W AT E R L O O R E G I O N
1 colour, Greyscale
O F W AT E R L O O R E G I O N
1 colour, K
Ron Cybulskie
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136 Montcalm Drive
Kitchener ON N2B 2R5
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Ron Cybulskie
miscellaneous art direction,
concept work & crappy sketches
www.streetknife.com
218 Courtland Ave E
Ktichener ON N2G 2V4
(519) 572-8519
ron.cybulskie@gmail.com
©2013 Ron Cybulskie
The materials contained herein are confidential and for intended audiences only. All works are the property of their respective owners and are used for self-promotional purposes only.