vCloud Hybrid Service User`s Guide

vCloud Hybrid Service User's Guide
vCloud Hybrid Service 1.0
This document supports the version of each product listed and
supports all subsequent versions until the document is
replaced by a new edition. To check for more recent editions
of this document, see http://www.vmware.com/support/pubs.
EN-001184-00
vCloud Hybrid Service User's Guide
You can find the most up-to-date technical documentation on the VMware Web site at:
http://www.vmware.com/support/
The VMware Web site also provides the latest product updates.
If you have comments about this documentation, submit your feedback to:
docfeedback@vmware.com
Copyright © 2014 VMware, Inc. All rights reserved. Copyright and trademark information.
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Contents
About vCloud Hybrid Service 5
Types of vCloud Hybrid Service 6
Ways to Access vCloud Hybrid Service 7
Use the vCloud Hybrid Service Web Console
Supported Browsers for vCloud Hybrid Service
Sign In to vCloud Hybrid Service 9
Change Your Password 10
Select Geographical Region 10
9
9
1 About Virtual Data Centers 11
Create a Virtual Data Center 11
View Virtual Data Center Details in vCloud Hybrid Service 12
Manage Resource Allocation for a Virtual Data Center 13
Manage Virtual Machines in a Virtual Data Center 14
Lock a Virtual Data Center 15
Unlock a Virtual Data Center 15
Set a Limit on Number of Virtual Machines in a Virtual Data Center
Change Virtual Data Center Name or Description 15
Delete a Virtual Data Center 16
15
2 About Gateways and Networks 17
View and Edit Gateway Details 17
Add a Gateway to a Virtual Data Center 18
Delete a Gateway 19
View Networks in a Virtual Data Center 19
Manage Networks 19
Change Network Assignments for a Virtual Machine
Add a Network to a Virtual Data Center 20
Delete a Network 21
20
3 Basic Management for Virtual Machines 23
About Catalogs in vCloud Hybrid Service 23
Add a Virtual Machine from a Template 24
Power On a Virtual Machine 24
Connect a Virtual Machine to a Network 25
Suspend a Virtual Machine 25
Reset a Virtual Machine 26
Delete a Virtual Machine 26
View and Edit Virtual Machine Details 26
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4 About Virtual Machine Monitoring 29
View a Virtual Machine's CPU and Memory Usage 29
View Virtual Machine CPU and Memory Usage History 31
5 About Direct Connect to vCloud Hybrid Service 35
Features of Direct Connect 35
Types of Connectivity 36
Ordering and Provisioning Workflow 38
Order Direct Connect to vCloud Hybrid Service 38
Work with VMware Operations to Complete Order 39
Work with Your Partner to Set up Connection 39
View Direct Connect in vCloud Hybrid Service 40
Route Traffic Through Direct Connect 40
Use Cases: Routing Traffic Through Direct Connect 41
6 Advanced Management for Virtual Machines 47
Create a Virtual Machine Without Using a Template 47
Access a Virtual Machine Console 48
Edit Virtual Machine Details in vCloud Director 48
Move or Manage Virtual Machines, vApps, or Templates 49
7 About Snapshots 51
Create a Snapshot for a Virtual Machine 51
Revert to a Snapshot for a Virtual Machine 51
Delete a Snapshot for a Virtual Machine 52
8 vCloud Hybrid Service User Management 53
User Privileges by Role 53
Add Users 54
Assign Users to a Virtual Data Center 55
About Activity Logs 55
View Activity Logs 55
Edit User Details 56
Reset Passwords 56
Delete Users from vCloud Hybrid Service 57
9 Technical Support 59
About VMware Technical Support 59
File a Support Request via the vCloud Hybrid Service Web Console 60
Index
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About vCloud Hybrid Service
®
®
VMware vCloud Hybrid Service™ is a secure, dedicated hybrid cloud service operated by VMware,
giving your IT organization a common platform to seamlessly extend your data center to the cloud.
With vCloud Hybrid Service, you can quickly and securely deploy, provision, and manage virtual machines
in a software-defined data center.
vCloud Hybrid Service features include core services, the ability to deploy virtual machines, integration
from your environment to the public cloud, data protection, and migration.
Figure 1. How Your Data Center Extends to the vCloud Hybrid Service Data Center
Intended Audience
This information is intended for customers who want to manage or use vCloud Hybrid Service. The
information is written for administrators and end users.
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vCloud Hybrid Service User's Guide
Types of vCloud Hybrid Service
®
The vCloud Hybrid Service is available as the VMware vCloud Hybrid Service Dedicated Cloud™, a
®
single tenant virtual private cloud, and as the VMware vCloud Hybrid Service Virtual Private Cloud™, a
multi tenant virtual private cloud.
With either service option, customers can create virtual machines. Each class of service includes the
capability to access these and manage them to align with different consumption and administration models.
Virtual data centers in both classes of service have an internal virtual data center network and an optional
gateway with a NAT-routed network.
Virtual machines are first-class objects in vCloud Hybrid Service interactions, and they can be individually
®
®
created and managed. VMware vSphere vApps are visible along with their virtual machine associations
through the vCloud Hybrid Service console, but can be created or managed only through vCloud Director.
Figure 2. vCloud Hybrid Service Offerings
Dedicated Cloud Service Option
The Dedicated Cloud service option provides a single tenant private cloud with dedicated computing
servers, layer-2 network isolation for workload traffic, persistent storage volumes, and a dedicated cloud
management instance. Infrastructure capacity can be allocated to a single virtual data center or multiple
virtual data centers, at your discretion.
Table 1. Dedicated Cloud Core Capacities
6
Capacity
Service Component
120GB vRAM, 30GHz vCPU
Compute
6TB
Storage
50Mbps
Bandwidth
3
Public IP addresses
24 x 7 x 365
Production support
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About vCloud Hybrid Service
Virtual Private Cloud Service Option
The Virtual Private Cloud service option provides a multi tenant virtual private cloud with logically isolated
resources on a shared physical infrastructure, configured as a single virtual data center with networking
resources. A customer cannot have multiple virtual data centers with a Virtual Private Cloud service,
because the Virtual Private Cloud service is provided as a single virtual data center.
Table 2. Virtual Private Cloud Core Capacities
Capacity
Service Component
20GB vRAM, 5GHz vCPU (burst to 10GHz)
Compute
2TB
Storage
10Mbps
Bandwidth
2
Public IP addresses
24 x 7 x 365
Production support
Region
Region refers to a collection of physical data centers that are located in distinctly separate geographic areas.
You select a region or regions when you purchase cloud services.
Having services available in multiple regions enables you to manage region specific resources. You can run
workloads closer to your business specific customers or comply with various regulations and other legal
requirements.
You can also choose to leverage multiple regions to enable redundancy of your data or workloads.
Redundant configuration can play a role in your business continuity and disaster recovery strategy, which
can include failing over to a second data center, protecting data by deploying to a second data center, or
recovering operations in a second data center in the event of a disaster.
Adding Capacity
The My VMware™ account management portal provides customer access to management of all VMware
subscriptions and support under a single account. In this portal, users with subscription administrator
privileges in your organization can manage entitlements and purchase additional service components.
For complete information visit the VMware vCloud Web page at http://vcloud.vmware.com.
Ways to Access vCloud Hybrid Service
You can manage and consume your hybrid cloud resources through the vCloud Hybrid Service Web
console. Your vCloud Director organization administrator can use the vCloud Director application
programming interface (API).
Customers have access to vCloud Hybrid Service to manage cloud resources purchased from VMware.
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vCloud Hybrid Service User's Guide
Figure 3. vCloud Hybrid Service and the Customer's Components
vCloud Hybrid Service Console Access
The vCloud Hybrid Service console is the primary portal for access, consumption, and management of
cloud resources purchased from VMware, including virtual data center management, configuration of
network services, and virtual machine instance lifecycle management. The console also provides single signon access to the vCloud Director portal. In vCloud Director, administrators can perform advanced
management of virtual data centers, and end users can perform advanced management of virtual machines.
Application Programming Interface Access
VMware provides limited vCloud Director organization-administrator access to the API for programmatic
resource management or workload migration.
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Use the vCloud Hybrid Service Web Console
Use the vCloud Hybrid Service in a supported browser after you have received your welcome email.
Supported Browsers for vCloud Hybrid Service
The consoles used for vCloud Hybrid Service are compatible with the browser versions listed.
vCloud Hybrid Service Console Browser Requirements
The following browsers are supported in the vCloud Hybrid Service console.
n
Internet Explorer 8 and later
n
Firefox 3.6 and later
n
Safari 4 and later
n
Chrome 10 and later
vCloud Director and Virtual Machine Console Browser Requirements
For specific browsers that support vCloud Director and virtual machine consoles, see the vCloud Director
documentation at
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.install.doc_51/GUID-71CD8265A306-49B7-8190-8C0CBF8CEE0D.html.
Sign In to vCloud Hybrid Service
Users use their email address as the user name to sign in to vCloud Hybrid Service.
n
The email and password are the vCloud Hybrid Service credentials. If a password is forgotten at any
time, click the link for help, or contact your vCloud Hybrid Service administrator or VMware technical
support.
n
If you are an administrator, your default page is your cloud service dashboard by region.
n
If you are an end user, your default page is My Virtual Machines, by region.
Prerequisites
Users should verify that they have received an invitation email from vCloud Hybrid Service that includes a
password link.
To review VMware technical support information, see “About VMware Technical Support,” on page 59.
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Procedure
1
In the invitation email, click the link.
If the link does not work or has expired, contact your vCloud Hybrid Service administrator or VMware
technical support.
2
Type and confirm a password.
Change Your Password
As a vCloud Hybrid Service user, you can change your password at any time.
If necessary, an account administrator can reset passwords. See “Reset Passwords,” on page 56.
Prerequisites
Sign in with your current password. If you cannot sign in, see “Sign In to vCloud Hybrid Service,” on
page 9.
Procedure
1
Click your user name in the upper right of any page and select Change Password.
2
Type and confirm your new password.
Make a note of your changed password.
3
Click Update.
Your password is changed.
Select Geographical Region
If you have purchased vCloud Hybrid Service infrastructure resources in multiple regions, you can either
set a specific region as the default region or you can select a region each time you sign in to
vCloud Hybrid Service.
Procedure
1
Sign in to the vCloud Hybrid Service console.
2
To switch from one region to another, select another region in the drop-down menu at the top of the
dashboard page.
3
(Optional) In the Set as default location drop-down menu, set your desired default region.
Setting a default region takes you directly to this region the next time you sign in to
vCloud Hybrid Service.
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About Virtual Data Centers
1
A virtual data center is a logical construct that provides compute, network, and storage resources. Virtual
data centers provide an environment where you can create, store, and operate virtual machines. Data
centers also provide storage for virtual media.
You can view and manage many details of virtual data centers using the vCloud Hybrid Service Web
console, the vCloud Director portal, and the vCloud Director API.
This chapter includes the following topics:
n
“Create a Virtual Data Center,” on page 11
n
“View Virtual Data Center Details in vCloud Hybrid Service,” on page 12
n
“Manage Resource Allocation for a Virtual Data Center,” on page 13
n
“Manage Virtual Machines in a Virtual Data Center,” on page 14
n
“Lock a Virtual Data Center,” on page 15
n
“Unlock a Virtual Data Center,” on page 15
n
“Set a Limit on Number of Virtual Machines in a Virtual Data Center,” on page 15
n
“Change Virtual Data Center Name or Description,” on page 15
n
“Delete a Virtual Data Center,” on page 16
Create a Virtual Data Center
In the Dedicated Cloud service, you must create a virtual data center before you can use the infrastructure
resources you have purchased. You can group your resources into one or more virtual data centers,
depending upon your requirements. For example, you can create one virtual data center for your entire
company or you can create different virtual data centers for different departments, project teams, or
geographic sites.
When you create a virtual data center, it is set up with compute, storage, and network resources. If you
allocate one or more public IP addresses to the virtual data center, an additional network is created that can
provide Internet access to virtual machines connected to it.
Prerequisites
n
Verify that you have resources and virtual infrastructure administrator privileges in the
Dedicated Cloud service where you will create the virtual data center. You cannot have multiple virtual
data centers with a Virtual Private Cloud service, because the Virtual Private Cloud service is provided
as a single virtual data center.
n
If you have multiple regions, verify where you want to add a new virtual data center.
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n
If you want to provide access to the Internet to any virtual machines in the data center, verify that you
have public IP addresses available. Allocate IP addresses to the virtual data center only if you want to
create virtual machines that need access to the Internet. If you allocate IP addresses, they are reserved
for the virtual data center.
Procedure
1
Sign in to the vCloud Hybrid Service console.
2
Select the region where you will create the virtual data center.
3
Click Add a Virtual Datacenter.
4
In the Create Virtual Datacenter pop-up menu, select a cloud.
You can view available CPU, memory, and storage resources for each service. You can also view the
number of unused public IP addresses.
5
Select the resources to use.
n
To use all the available resources for your new virtual datacenter, select Use all of these resources,
and click Create Virtual Datacenter.
n
To use some of the available resources for your new virtual data center, select Use some of these
resources, and click Next.
6
Type a name for the virtual data center.
7
Select a size for the virtual data center. You can do one of the following.
n
Select a Small, Medium, or Large configuration and then adjust the default settings according to
your needs.
You can only select a configuration for which you have available resources.
n
Specify resources individually in the CPU, Storage, Memory, and Public IPs text boxes.
NOTE In the vCloud Hybrid Service user interface, storage is displayed as the SSD-Accelerated tier.
8
Click Set Up this Virtual Datacenter.
It may take several minutes for the virtual data center to be created.
The virtual data center is created. It is added to the list of virtual data centers in the Dashboard tab. Clicking
on the virtual data center allows you to manage it.
What to do next
Assign the users for the virtual data center. See Chapter 8, “vCloud Hybrid Service User Management,” on
page 53.
View Virtual Data Center Details in vCloud Hybrid Service
You as an administrator can view detailed information about a virtual data center in the
vCloud Hybrid Service console.
Prerequisites
Verify that you have administrator privileges. Administrator types include account, virtual infrastructure,
network, read-only, and subscription.
Procedure
1
12
Sign in to the vCloud Hybrid Service console.
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Chapter 1 About Virtual Data Centers
2
Select the region where you will view the virtual data center.
3
On the Dashboard tab, click the virtual data center.
4
View information about the virtual data center.
5
Option
Description
Resources allocated or resources
used
Click the Usage & Allocation tab to view allocated resources. To view
resources used, click on the name of the resource and view Current Usage.
Storage is displayed as the SSD-Accelerated tier.
Virtual machines in the virtual data
center and their status
Click the Virtual Machines tab.
Gateways for the virtual data center
Click the Gateways tab.
Networks in the virtual data center
Click the Networks tab.
Users who have access
Click the Users tab.
Whether the virtual data center is
locked or unlocked
View STATUS on the right side of the screen.
Limit set for virtual machines
View VM QUOTA on the right side of the screen.
Note the link to edit the virtual data center name and description.
This is only available for virtual data centers in the Dedicated Cloud service, not in the
Virtual Private Cloud service. See “Change Virtual Data Center Name or Description,” on page 15.
6
Note the link to delete the virtual data center.
This is only available for virtual data centers in the Dedicated Cloud service, not in the
Virtual Private Cloud service. See “Change Virtual Data Center Name or Description,” on page 15.
7
Note the link to display a URL for the virtual data center for use in API commands.
8
Note the link to manage catalogs in vCloud Director.
See “About Catalogs in vCloud Hybrid Service,” on page 23.
What to do next
Manage details of the virtual data center.
n
To manage resource allocation, see “Manage Resource Allocation for a Virtual Data Center,” on
page 13.
n
To manage virtual machines, see “Manage Virtual Machines in a Virtual Data Center,” on page 14.
n
To manage gateways or networks, see Chapter 2, “About Gateways and Networks,” on page 17.
n
To manage users, see “Assign Users to a Virtual Data Center,” on page 55.
Manage Resource Allocation for a Virtual Data Center
In the Dedicated Cloud service, you can change the amount of CPU, memory, and storage resources
allocated to the virtual data center.
Prerequisites
Verify that you have virtual infrastructure administrator privileges in the Dedicated Cloud service.
Procedure
1
Sign in to the vCloud Hybrid Service console.
2
Select the region where you will edit the virtual data center.
3
In the Dashboard tab, click the virtual data center to edit.
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4
Click the Usage & Allocation tab.
5
Change the resource allocation.
Option
Description
To change the CPU allocation
a
b
c
Click CPU.
In the CPU Allocation pop-up menu, type the new allocation.
Click Save.
To change the memory allocation
a
b
c
Click Memory.
In the Memory Allocation pop-up menu, type the new allocation.
Click Save.
To change the storage allocation
a Click Storage.
b In the Storage Allocation pop-up menu, type the new allocation.
c Click Save.
NOTE In the vCloud Hybrid Service user interface, storage is displayed as
the SSD-Accelerated tier.
Manage Virtual Machines in a Virtual Data Center
You as an administrator can perform many tasks to manage virtual machines in a virtual data center. Many
of the these tasks are the same as end users can perform, such powering virtual machines on or off, or
editing settings.
Perform administrator tasks on virtual machines belonging to a specific virtual data center.
Prerequisites
Verify that you have virtual infrastructure administrator privileges.
Procedure
1
Sign in to the vCloud Hybrid Service console.
2
Select the region where you will view the virtual data center.
3
On the Dashboard tab, click the virtual data center.
4
Click the Virtual Machines tab.
5
Manage virtual machines.
a
To search for virtual machines click in the search field and type the text to be searched for.
b
To power virtual machines on or off click the icon.
See “Power On a Virtual Machine,” on page 24.
c
To manage a virtual machine in vCloud Director click Manage in vCloud Director.
See “Edit Virtual Machine Details in vCloud Director,” on page 48.
d
To add a virtual machine click Add One.
See “Add a Virtual Machine from a Template,” on page 24.
e
To view and edit virtual machine details click See More.
See “View and Edit Virtual Machine Details,” on page 26.
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Chapter 1 About Virtual Data Centers
Lock a Virtual Data Center
In the Dedicated Cloud service, you can lock a virtual data center to prevent users from powering on virtual
machines or creating new virtual machines.
Prerequisites
Verify that you have virtual infrastructure administrator privileges in the Dedicated Cloud service.
Procedure
1
On the Dashboard tab, click the virtual data center to lock.
2
Point to the value of STATUS on the right of the screen, then click Lock.
3
Click Continue.
Unlock a Virtual Data Center
In the Dedicated Cloud service, you can unlock a virtual data center that is locked. When you unlock a
virtual data center, users can again power on virtual machines and add new virtual machines.
Prerequisites
Verify that you have virtual infrastructure administrator privileges in the Dedicated Cloud service.
Procedure
1
On the Dashboard tab, click the virtual data center.
2
Point to the value of STATUS on the right of the screen and click Unlock.
3
Click Continue.
Set a Limit on Number of Virtual Machines in a Virtual Data Center
You can set a limit on the number of virtual machines that can be created in a virtual data center.
Prerequisites
Verify that you have virtual infrastructure administrator privileges.
Procedure
1
On the Dashboard tab, click the virtual data center.
2
Point to VM QUOTA on the right of the screen and click Change Limit.
3
In the Change Limit pop-up menu, select the maximum number of virtual machines that can be created
in the virtual data center.
4
Click Save.
Change Virtual Data Center Name or Description
In the Dedicated Cloud service, you can change the name and description of a virtual data center.
Prerequisites
Verify that you have virtual infrastructure administrator privileges in the Dedicated Cloud service.
Procedure
1
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In the Dashboard tab, click the virtual data center to edit.
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vCloud Hybrid Service User's Guide
2
Click Edit VDC Name & Description on the right of the screen.
3
Type the new name and description for the virtual data center and click Save.
Delete a Virtual Data Center
You can delete a virtual data center in the Dedicated Cloud service. When you delete a virtual data center,
all of its virtual machines and the snapshots associated with them are deleted.
Prerequisites
Verify that you have virtual infrastructure administrator privileges in the Dedicated Cloud service.
Procedure
1
On the Dashboard tab, click the virtual data center to delete.
2
Click Delete VDC.
The virtual data center is deleted and its resources are now available for re-allocation.
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About Gateways and Networks
2
vCloud Hybrid Service has two types of networks, gateway networks and internal networks. Gateway
networks are connected to a gateway. Internal networks are isolated within the virtual data center and are
not connected to a gateway. You have different capabilities, depending upon which service you have
purchased, Dedicated Cloud or Virtual Private Cloud.
A gateway connects a virtual data center to the Internet. It provides networking services such as firewall,
NAT, load balancing, and IPSEC VPN to the virtual machines and networks connected to it.
You connect virtual machines to networks to enable them to communicate with each other. If the virtual
machines need to connect to the Internet, or need networking services, connect them to a gateway network.
If you want to create additional networks for a virtual data center, you must create them in the
vCloud Director console, which you can access from the vCloud Hybrid Service portal.
This chapter includes the following topics:
n
“View and Edit Gateway Details,” on page 17
n
“Add a Gateway to a Virtual Data Center,” on page 18
n
“Delete a Gateway,” on page 19
n
“View Networks in a Virtual Data Center,” on page 19
n
“Manage Networks,” on page 19
n
“Change Network Assignments for a Virtual Machine,” on page 20
n
“Add a Network to a Virtual Data Center,” on page 20
n
“Delete a Network,” on page 21
View and Edit Gateway Details
You can view a list of the gateways in your Dedicated Cloud or Virtual Private Cloud service. You can
configure details to make workloads available on the Internet.
For each gateway, you can view the virtual data center, gateway IP address, compact or full configuration,
VMware vSphere High Availability settings, the number of networks connected to it, and the number of
used and free public IP addresses.
Prerequisites
Verify that you have network administrator privileges.
Verify that you are familiar with gateway configuration. See Managing Edge Gateways in the
vCloud Director Administrator's Guide.
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Procedure
1
Click the Gateways tab.
All gateways are listed. The virtual data center to which each gateway belongs is displayed next to the
gateway name.
2
Click a gateway to access its details.
3
In the upper right of the pane, view the gateway IP, configuration, VMware High Availability settings,
and the activity status.
4
View and configure gateway details.
5
Option
Description
NAT Rules tab
View SNAT or DNAT details. Disable, enable or delete rules. Click Add
One to add an SNAT or DNAT rule. For SNAT, configure source and
enabled status. For DNAT, configure external IP, protocol and range
details, and enabled status.
Firewall Rules tab
View or add firewall rules to allow or deny types of incoming traffic.
Networks tab
View details about the gateway's network, such as name, type, default IP
address, number of connected virtual machines, public IP addresses, and
IP range.
Public IPs tab
View whether IP addresses are free or allocated.
Use links for advanced management of gateways.
Option
Description
Edit Name & Description
Modify the name and description of the gateway.
Delete Gateway
Deletes the gateway from vCloud Hybrid Service and removes all
configured networking services for the gateway, such as NAT rules,
firewall rules, load balancing, and the networks added for that gateway.
Manage Gateway in vCloud Director
Click Manage Advanced Gateway Settings to go to vCloud Director to
manage settings such as changing from compact configuration, disabling
High Availability, or configuring rate limits.
Add a Gateway to a Virtual Data Center
You can add additional gateways to a virtual data center after you create the virtual data center. A gateway
provides connectivity to the Internet and also provides networking services such as NAT, firewall
protection, load balancing, and IPsec VPN. Virtual machines connect to the gateway through a gateway
network.
You can add gateways to virtual data centers in the Dedicated Cloud service only. You cannot add gateways
in the Virtual Private Cloud service.
Gateways are created with a compact configuration and have High Availability enabled.
Prerequisites
Verify that you have network administrator privileges.
Procedure
18
1
In the Dashboard tab, click the virtual data center.
2
Click the Gateways tab.
3
Click Add a Gateway or, if the virtual data center already has a gateway, click Add One.
4
Type a name and description for the gateway.
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Chapter 2 About Gateways and Networks
5
Specify the number of IP addresses that you want to allocate to the gateway.
6
Click Add Gateway.
The gateway is created. You can click on the gateway to view its details.
Delete a Gateway
You can delete gateways from virtual data centers in the Dedicated Cloud service. When you delete a
gateway, all gateway networks associated with it are deleted. Networking services such as NAT rules,
firewall settings, and load balancing settings are also deleted.
You delete gateways from the vCloud Director console.
Prerequisites
Verify that you have network administrator privileges.
Procedure
1
In the Dashboard tab, click the virtual data center that contains the gateway.
2
Click the Gateways tab.
3
Click Manage in vCloud Director.
4
Click the Edge Gateways tab if it is not already selected.
5
Right-click the gateway name and select Delete.
View Networks in a Virtual Data Center
You can view a list of the networks in your virtual data center. For each network, you can view the type of
network, default gateway IP address, IP range, and the number of virtual machines attached to it. For
gateway networks, you can also view the gateway and the number of public IP addresses allocated to it.
Prerequisites
Verify that you have network administrator privileges.
Procedure
1
In the Dashboard tab, click the virtual data center.
2
Click the Networks tab.
All networks in the virtual data center are listed.
Manage Networks
You manage gateway and network services for your virtual data center using the vCloud Hybrid Service UI
and from vCloud Director. By default gateways are configured to deny incoming traffic. To make workloads
available on the public Internet, set NAT and firewall rules for the gateway.
Prerequisites
Verify that you have network administrator privileges.
Verify that you are familiar with network configuration in vCloud Director. See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.api.doc_51/GUID-B4C73DEA-FA01-4F19-82A1A3618A81BC8A.html.
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Procedure
1
In the Dashboard tab, click the virtual data center that contains the network.
2
Click the Networks tab.
3
To configure network services, such as DHCP, firewalls, network address translation (NAT), and static
routing, click Manage in vCloud Director.
For more information, see the vCloud Director documentation at
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-38CBBA41B0AA-489D-9A88-1EF723055547.html.
Change Network Assignments for a Virtual Machine
You can change the network assignment of a virtual machine or connect it to additional networks.
Prerequisites
Verify that you have network administrator privileges.
Procedure
1
In the Dashboard tab, click the virtual data center that contains the virtual machine.
2
Click the Virtual Machines tab.
3
If the virtual machine is powered on, select it and click Power Off.
4
Click the name of the virtual machine.
5
Click the Networks tab, and click Edit Network Assignment.
6
Set the new network assignments:
7
n
Select a new network for the virtual machine.
n
Deselect a network to disconnect the virtual machine from it.
Click Save.
Add a Network to a Virtual Data Center
You can add additional internal or gateway networks to virtual data centers. Gateway networks can only be
added to virtual data centers that have a gateway.
Prerequisites
Verify that you have network administrator privileges.
Procedure
20
1
In the Dashboard tab, click the virtual data center to which you want to add a network.
2
Click the Network tab.
3
Click Manage in vCloud Director.
4
Click the Add Network icon and follow the wizard to add a network.
n
To create an internal network, select Create an isolated network within this virtual datacenter.
n
To create a gateway network, select Create a routed network by connecting to an existing edge
gateway.
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Chapter 2 About Gateways and Networks
What to do next
For more information on adding networks, see the vCloud Director documentation at
http://pubs.vmware.com/vcd-55/topic/com.vmware.vcloud.admin.doc_55/GUIDD29A85A4-3701-4CF8-9F73-F719ABEDF83B.html.
Delete a Network
You can delete internal or gateway networks from your virtual data center.
Prerequisites
Verify that you have network administrator privileges.
Before you delete a network, disconnect all virtual machines from it.
Procedure
1
In the Dashboard tab, click the virtual data center from which you want to delete a network.
2
Click the Networks tab.
3
Click Manage in vCloud Director.
4
Right-click the network you want to delete and select Delete.
See Delete an Organization Virtual Datacenter Network in vCloud Director Administrator's Guide for
information.
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Basic Management for Virtual
Machines
3
A virtual machine is a software computer that, like a physical computer, runs an operating system and
applications. Virtual machines are first-class objects in vCloud Hybrid Service interactions, and you can
manage them individually.
You can add a virtual machine, view its status, and manage basic operations in vCloud Hybrid Service.
This chapter includes the following topics:
n
“About Catalogs in vCloud Hybrid Service,” on page 23
n
“Add a Virtual Machine from a Template,” on page 24
n
“Power On a Virtual Machine,” on page 24
n
“Connect a Virtual Machine to a Network,” on page 25
n
“Suspend a Virtual Machine,” on page 25
n
“Reset a Virtual Machine,” on page 26
n
“Delete a Virtual Machine,” on page 26
n
“View and Edit Virtual Machine Details,” on page 26
About Catalogs in vCloud Hybrid Service
vCloud Hybrid Service includes a catalog that is populated with CentOS, Linux, and Windows templates
that you can use to create virtual machines. Your organization also has its own catalog, My Catalog, that can
contain your own customized templates.
In vCloud Hybrid Service, end users select from catalogs to add new virtual machines. See “Add a Virtual
Machine from a Template,” on page 24.
In vCloud Director, your administrator users can use existing vApp and virtual machine templates, and
media files, to create their own vApps and virtual machines to supply what the end user sees as My Catalog.
Administrators can perform the following catalog content tasks in vCloud Director.
n
Create and share a catalog. See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUIDB8DBD403-2218-4D7C-8F1C-8F7D47E378F8.html.
n
Upload media files to a catalog. See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-3A7763F0-0E7E-4A56-8
1BF-89329FE342AD.html.
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n
Create a new vApp. See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-87FC066E-DEFC-4346AF53-E04F53080EB0.html
n
Upload an OVF package as a vApp template. See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-EF9FFE41-E652-43BDA9E8-62FFC172DCB4.html.
Add a Virtual Machine from a Template
You can add a virtual machine to act as a software computer to run applications in your virtual data center.
You can use virtual machines as desktops or workstation environments, as testing environments, or to
consolidate server applications.
A template is an image that is loaded with an operating system, applications, and data. VMware catalog
templates are templates that VMware has validated and prepared for you to use inside your cloud service.
For more information about how to use templates, see the Terms of Service. My Catalog templates are made
available from the catalogs accessible to the virtual data center.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, click Add Virtual Machine.
2
Select a virtual data center to contain the virtual machine.
The name of each available virtual data center and its available resources appears.
3
Select a template on which to base the virtual machine.
Templates are made available from the catalogs accessible to the virtual data center.
Option
Description
VMware Catalog
Click on an available template from the VMware catalog.
My Catalog
Click on an available template from a catalog of templates customized to
your instance of the Dedicated Cloud service.
4
Type a name for the virtual machine.
5
Review the allocated resources for the virtual machine.
6
(Optional) Click Change to modify the allocated CPU, memory, or hard drive details.
You can also change details later.
7
Click Deploy This Virtual Machine.
The virtual machine is created.
What to do next
Power on the virtual machine. See “Power On a Virtual Machine,” on page 24.
Power On a Virtual Machine
Powering on a virtual machine is the equivalent of powering on a physical machine.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
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Chapter 3 Basic Management for Virtual Machines
Procedure
1
In My Virtual Machines, select the virtual machine.
2
Click Power On.
Connect a Virtual Machine to a Network
You can connect virtual machines to internal networks or gateway networks in your virtual data center. To
get connectivity to the Internet and to use networking services such as NAT, firewall, or load balancing,
connect virtual machines to a gateway network.
When you connect a virtual machine to a network, it is assigned an IP address from the network's
predefined private IP address pool.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
Locate the virtual machine to be connected.
a
If you are a virtual infrastructure administrator, click the virtual data center that contains the
virtual machine and the Virtual Machines tab.
b
If you are an end user, in My Virtual Machines, select the virtual machine.
2
If the virtual machine is powered on, select it and click Power Off.
3
Click the virtual machine name.
4
Click the Networks tab.
5
Click Add a Network.
6
Select a network from the list of networks.
7
Click Save.
Suspend a Virtual Machine
Suspending a virtual machine preserves its current state.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
Verify that the virtual machine is powered on.
3
In the See More drop-down menu, select Suspend.
The virtual machine is suspended.
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vCloud Hybrid Service User's Guide
Reset a Virtual Machine
Resetting a virtual machine clears the state of memory, cache, and so on, but the virtual machine continues
to run.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
Verify that the virtual machine is powered on.
3
In the See More drop-down menu, select Reset.
The virtual machine is reset.
Delete a Virtual Machine
You can delete virtual machines. Deleting a virtual machine frees all resources allocated to it and deletes any
associated snapshot.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
Verify that the virtual machine is powered off or expired.
3
In the See More drop-down menu, select Delete.
The virtual machine is deleted and does not appear in the list.
View and Edit Virtual Machine Details
You can view information and edit details about virtual machines in vCloud Hybrid Service.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Viewing and editing privileges differ by user role.
If you are installing VMware Tools, familiarize yourself with its features. See
http://pubs.vmware.com/vsphere-51/topic/com.vmware.vsphere.upgrade.doc/GUID-28C39A00-743B-4222B697-6632E94A8E72.html and
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=340.
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Chapter 3 Basic Management for Virtual Machines
Procedure
1
Navigate to the virtual machine list.
Option
Description
My Virtual Machines (end users)
Sign in to your cloud service.
All virtual machines in a
Dedicated Cloud or
Virtual Private Cloud service
(administrators)
Sign in and click the Virtual Machines tab.
Virtual machines in a virtual data
center (administrator)
On the Dashboard tab, click the virtual data center and click the Virtual
Machines tab.
2
In the list, review summary details about the virtual machine.
3
(Optional) To search for virtual machines click in the search field and type the text to be searched for.
4
Access further details of the virtual machine by clicking the virtual machine's name.
5
View or edit details of settings or networks.
To edit details, point at an option and change the setting in the dialog box that appears. You cannot
change some details unless the virtual machine is powered off.
Option
Description
Click Settings
View or change power status, amount of CPU, memory, and hard drive
capacity allocated.
Click Networks
View network IP, type, gateway, and gateway IP.
You might need to refresh the page view to see changes.
6
7
8
To change the virtual machine's name and description, click Edit Name & Description.
Option
Description
Name
Type a new name for the virtual machine.
Description
Type a description for the virtual machine.
(Optional) If you are planning to launch the console review these details.
Option
Description
Guest OS Customization
The guest operating system customization status is listed as enabled or
disabled.
Guest OS Password
The Guest OS Password, unique to the virtual machine, is displayed on the
right side of the page. For security reasons, VMware recommends that you
change this password after first use, keeping a record of your new
password.
VMware Tools
The installation status of VMware Tools is noted in the Settings tab.
(Optional) Install VMware Tools.
a
Review whether VMware Tools in the Settings tab.
b
Click on Not installed to access the install wizard.
c
Follow the install wizard steps to complete the installation.
What to do next
To connect the virtual machine to a network, see “Connect a Virtual Machine to a Network,” on page 25.
To launch the virtual machine console, see “Access a Virtual Machine Console,” on page 48.
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To edit virtual machine settings in vCloud Director, see “Edit Virtual Machine Details in vCloud Director,”
on page 48.
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About Virtual Machine Monitoring
4
Monitoring provides resource and performance visibility so that you can make sure your virtual machines
support your applications. When there are issues with application performance, you have extra visibility to
increase or decrease virtual machine resources to optimize performance.
You need to know whether a virtual machine is suffering from resource crunch (high utilization), storage
resource crunch, or other potential issues.
Displaying virtual machine details and statistics meets several goals:
n
Reports usage trends
n
Analyses trends for discrete time periods
n
Monitors performance
n
Provides troubleshooting
This chapter includes the following topics:
n
“View a Virtual Machine's CPU and Memory Usage,” on page 29
n
“View Virtual Machine CPU and Memory Usage History,” on page 31
View a Virtual Machine's CPU and Memory Usage
You can view real time CPU and memory usage of virtual machines in the Settings tab of
vCloud Hybrid Service.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
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Navigate to your virtual machine list.
Option
Description
Virtual machines in a virtual data
center (end user view)
Sign in to My Virtual Machines in your cloud service.
Virtual machines in a virtual data
center (admininstrator view)
On the Dashboard tab, click the virtual data center and click the Virtual
Machines tab.
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vCloud Hybrid Service User's Guide
Option
Description
Virtual machines in a
Dedicated Cloud or
Virtual Private Cloud service
(admininstrator view)
Sign in and click the Virtual Machines tab.
Virtual machines in a virtual data
center (admininstrator view)
On the Dashboard tab, click the virtual data center and click the Virtual
Machines tab.
2
Power on the virtual machine.
3
Click the virtual machine's name to access further details.
4
Click the Settings tab.
5
View real time CPU and memory resource allocation and usage.
6
Option
Description
CPU
The CPU row displays either MHz (if usage is below 1GHz) or GHz units
of vCPU used and allocated.
Memory
The memory row displays either MB (if usage is below 1GB) or GB units of
memory used and allocated.
Review percentage figure and the color of the resource bars that represent the percentage used for CPU
and memory.
Option
Description
Red
Indicates greater than 80% is used.
Green
Indicates less than 80% is used.
Example: Resource Bar Status
These examples show red and green status.
Figure 4‑1. Red Resource Bar Showing Greater Than 80% Used
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Chapter 4 About Virtual Machine Monitoring
Figure 4‑2. Green Resource Bar Showing Less Than 80% Used
What to do next
Review usage history in the Monitoring tab. See “View Virtual Machine CPU and Memory Usage History,”
on page 31.
View Virtual Machine CPU and Memory Usage History
You can view historical graphs of CPU and memory usage of virtual machines in the Monitoring tab of
vCloud Hybrid Service. You can view history by percentage used and by actual usage data.
When you increase or decrease resources, this impacts the timeline view, such as an increase in vCPU that
was made to allow a virtual machine more capacity.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
Navigate to the virtual machine list.
Option
Description
My Virtual Machines (end users)
Sign in to your cloud service.
All virtual machines in a
Dedicated Cloud or
Virtual Private Cloud service
(administrators)
Sign in and click the Virtual Machines tab.
Virtual machines in a virtual data
center (administrator)
On the Dashboard tab, click the virtual data center and click the Virtual
Machines tab.
2
Power on the virtual machine.
3
Access further details of the virtual machine by clicking the virtual machine's name.
4
To view real time resource usage click the Monitoring tab.
Click the refresh icon to make sure that the most recent data is displayed.
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vCloud Hybrid Service User's Guide
5
View the past 24 hours, 7 days, or 14 days' usage.
The left-hand Y axis for percentage data is fixed between 0-100%, while the right-hand Y axis for raw
usage scales with the historical usage data of the individual virtual machine.
Option
Description
View CPU usage
View by percentage or by raw data as MHz units by clicking the controls.
The displays toggle on and off.
View memory usage
View by percentage or by raw data as GB units.
Example: Percentage and Raw Usage Graphs
These examples show 24 hour, 7 days, and 14 days views.
Figure 4‑3. Graph Showing CPU and Memory Usage Past 24 Hours
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Figure 4‑4. Graph Showing CPU and Memory Usage Past 7 Days
Figure 4‑5. Graph Showing CPU and Memory Usage Past 14 Days
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About Direct Connect to
vCloud Hybrid Service
5
In vCloud Hybrid Service, you can order a direct network connection between your premises or colocation
center and your vCloud Hybrid Service region. Using a direct network connection ensures a degree of
dedicated bandwidth to a Dedicated Cloud and a Virtual Private Cloud.
In vCloud Hybrid Service, route traffic from your virtual machines through your direct network connection.
NOTE Read this section when you have ordered Direct Connect from VMware for your
vCloud Hybrid Service instance. If you are not a Direct Connect customer, you will not see the Direct
Connect functionality in your vCloud Hybrid ServiceWeb console.
This chapter includes the following topics:
n
“Features of Direct Connect,” on page 35
n
“Types of Connectivity,” on page 36
n
“Ordering and Provisioning Workflow,” on page 38
n
“Order Direct Connect to vCloud Hybrid Service,” on page 38
n
“Work with VMware Operations to Complete Order,” on page 39
n
“Work with Your Partner to Set up Connection,” on page 39
n
“View Direct Connect in vCloud Hybrid Service,” on page 40
n
“Route Traffic Through Direct Connect,” on page 40
n
“Use Cases: Routing Traffic Through Direct Connect,” on page 41
Features of Direct Connect
Using a direct network connection to connect your premises or colocation center to your
vCloud Hybrid Service region provides the following key features:
n
Dedicated and higher bandwidth between your premises or colocation center and your
vCloud Hybrid Service
n
Increased security when accessing your vCloud Hybrid Service versus accessing your cloud through
the Internet
n
Increased network and application performance due to higher available bandwidth
n
More control over bandwidth utilization by applications
n
Potentially lower cost as the data rate to and from your vCloud Hybrid Service increases
n
The ability to encrypt data in transit to and from your vCloud Hybrid Service
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n
Includes a 99.95% availability SLA with when you order a single network connection and a 99.999%
availability SLA when you order more than one direct network connection from the same gateway
n
Includes an end-to-end latency SLA provided by the connection partner
Ordering a direct network connection to connect your vCloud Hybrid Service is often necessary when you
are using your cloud in the following ways:
n
n
Your vCloud Hybrid Service runs the following types of Web sites:
n
High-traffic Web sites with a database or storage on the premises
n
E-commerce applications with PCI Express compliance requirements
Your vCloud Hybrid Service runs applications that have the following characteristics:
n
Are time-sensitive
n
Do not allow external access
n
Are regulated
n
Consist of front-end Web services that connect to back-end main frames
n
Are packaged and host internal applications
n
You have specific compliance requirements, such as requirements against using VPN ports or private
connectivity requirements for government compliance.
n
You are running sensitive workloads where network traffic should not pass through the Internet.
Types of Connectivity
When you order a direct network connection, you must determine which type of connection you require for
your vCloud Hybrid Service:
n
Logical private WAN
n
Intra data center cross connect
Figure 5‑1. Logical Private WAN Versus Physical Cross Connect
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Chapter 5 About Direct Connect to vCloud Hybrid Service
Logical Private WAN Connectivity
You can set up your direct network connection to use an end-to-end virtual circuit from your premise or
colocation center to vCloud Hybrid Service region. When using a logical private WAN, your connection
terminates at the gateway on the virtual data center.
Depending on the options available from the connection partner, you can choose the following technologies
to implement your private WAN connection:
n
Multiprotocol Label Switching (MPLS)
n
Virtual Private LAN Service (VPLS)
n
Metro Ethernet (Metro-E)
n
Ethernet Virtual Private Line (EVPL)
Logical private WAN connectivity is available at all vCloud Hybrid Service regions.
NOTE To set up a secure backup connection to vCloud Hybrid Service, you can configure IPSec on your
Internet connection.
Table 5‑1. Comparison of Technologies for Logical Private WAN Connectivity
Technology
Description
Speed
Benefits
Traffic Routing
MPLS Virtual Private
Routed Network
(VPRN)
IP-based Layer 3
multipoint (any-toany) VPN
1 Gbps
Flexible topology
(full-mesh) with a
dedicated link
Traffic routes through
connection partner's
router.
VPLS
Ethernet-based Layer
2 multipoint VPN
1 Gbps
Flexible topology
(full-mesh) with a
dedicated link
Traffic routes through
your router – not
connection partner's
router.
EVPL
Point-to-point,
Ethernet-based
virtual circuit
1 Gbps
Cost effective,
dedicated link, and
long distance capable
Traffic routes through
your router – not
connection partner's
router.
Metro-E
Point-to-point,
metro-distanced
based virtual circuit
1 Gbps
Cost effective,
dedicated link
delivered in a metro
area
Traffic routes through
your router – not
connection partner's
router.
Intra Data Center Cross Connect
You can set up your direct network connection to use an intra data center cross connect. Cross connect
provides directly connected network circuits between your existing pod in the colocation center and the
vCloud Hybrid Service region. Using an intra data cross connect allows you to connect two physically
isolated organizations within the colocation center.
When using an intra data center cross connect, your connection terminates at the gateway on the virtual
data center. VMware provides one or more access ports to your cage in the colocation center where you host
your vCloud Hybrid Service. Cross connect is a point-to-point connection that does not use your connection
partner's equipment to route traffic.
Like E-Line and Metro-E technologies, cross connect is cost effective.
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Ordering and Provisioning Workflow
The workflow to order and provision a direct network connection for your vCloud Hybrid Service follows
this sequence of hand offs between you, your connection partner, and your vCloud Hybrid Service
Customer Success Team.
1
You order a direct network connection from My VMware.
2
You receive confirmation of your order and colocation center information from your
vCloud Hybrid Service Customer Success Team.
3
You contact your connection partner and provide connection details.
4
Your connection partner works through end-to-end provisioning for connectivity to
vCloud Hybrid Service.
5
Your connection partner hands off connection information to VMware for configuration in
vCloud Hybrid Service.
6
Your vCloud Hybrid Service Customer Success Team notifies you that the circuit to
vCloud Hybrid Service is provisioned.
When ordering a direct network connection, you choose which options you want for the connection.
Table 5‑2. SKU Information
Features
Options
Region
Choose the vCloud Hybrid Service data centers that you want to connect. You can establish a
private line connection between one or multiple regions. You must have colocation equipment
connected in each region.
Connectivity Type
Choose of the following type of connectivity:
n Logical private WAN
n Intra data center cross connect
NOTE The type of connection you order will depend on the types available through your
connection partner.
NOTE Customers who have the Dedicated Cloud service can set up redundancy for your direct network
connection by ordering two or more SKUs from My VMware. Ordering two or more connections allows you
to have redundant connections from the same gateway for your vCloud Hybrid Service to your premises or
colocation enter.
Order Direct Connect to vCloud Hybrid Service
Order a direct network connection by using My VMware to specify the type of connection you require.
Prerequisites
You have the Subscription Administrator privilege in vCloud Hybrid Service.
Procedure
1
Log into your My VMware portal with your email address or customer number for your My VMware
account and enter your password.
Or
Log into vCloud Hybrid Service with your email address and password. From the Dashboard, click
Purchase More Resources under Related Links.
Your My VMware portal appears.
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Chapter 5 About Direct Connect to vCloud Hybrid Service
2
Navigate to the Subscription Services.
3
From the Available Add-ons tab, select the Direct Connect SKU for your vCloud Hybrid Service cloud
and region for which you want the connection; for example:
VMware vCloud Hybrid Service – Virtual Private Cloud – Direct Connection 1 Gbps Port Subscription
– 12 month Prepaid
US - California Data Center – Direct Connect 1 Gbps port charge. Does not include line charge.
4
Click Buy Now.
The Add-on Request Order page appears.
5
Agree to the terms and conditions of the order and click Submit Request.
A confirmation message appears indicating that your order was submitted successfully and displays
your Request ID number.
What to do next
Within 24-48 hours, you receive an email confirmation of your order. Your vCloud Hybrid Service portal
indicates that you have ordered a direct network connection from your premises to vCloud Hybrid Service
but the connection has not provisioned.
Contact your local WAN provider about connectivity to your vCloud Hybrid Service region. Your local
WAN provider works with local data center connection providers to complete your order.
Work with VMware Operations to Complete Order
After ordering a direct network connection, you work with the vCloud Hybrid Service Customer Success
Team to provide the information necessary to set up the connection within your vCloud Hybrid Service and
vCloud Director.
You must provide the following information to the representative:
n
The IP address range to use for the connection between vCloud Hybrid Service and your connection
partner
n
The IP address range to use in vCloud Hybrid Service
n
The name of the virtual data center that contains the virtual machines to which you will connect
n
Which type of connection you require to the virtual machine in your vCloud Hybrid Service:
n
n
Routed connection—a connection to the virtual machines that is routed through a gateway
n
Direct connection—a direct connection to the virtual machines from the outside network
For a routed connection, the terminating gateway name in the virtual data center configured in
vCloud Hybrid Service and its IP address and subnet mask
NOTE If you change or add IP address ranges in vCloud Hybrid Service, you must update your connection
provider so that they can properly configure routing to those IP address ranges.
Work with Your Partner to Set up Connection
After you receive the confirmation email from VMware, contact your connection partner to order the
connection service and begin the process of provisioning the physical connection.
You must provide the following information to your connection partner:
n
The location of the vCloud Hybrid Service region to which you want to connect
n
The speed of the connection you are ordering
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vCloud Hybrid Service User's Guide
n
The name of the virtual data center that contains the virtual machines to which you will connect
n
The gateway IP address
n
The IP address range to use for the connection to vCloud Hybrid Service
n
The IP address range to use in vCloud Hybrid Service
The connection partner sets up the connection at your facilities and terminates the connection at the
colocation center. The partner hands off the provisioning process to the vCloud Hybrid Service Customer
Success Team.
View Direct Connect in vCloud Hybrid Service
After your partner provisions your physical connection, log in to your vCloud Hybrid Service portal to view
the details about the connection.
Prerequisites
n
Your connection partner has physically provisioned your direct network connection to the colocation
center.
n
You have informed your vCloud Hybrid Service Customer Success Team that the circuit to
vCloud Hybrid Service is provisioned.
n
Your Customer Success Team has confirmed provisioning is complete.
Procedure
1
Sign into vCloud Hybrid Service with your email address and password.
The cloud regions page appears.
2
Click the region for which you ordered your direct network connection.
3
Click the Gateway tab and click the gateway name that you provided to your vCloud Hybrid Service
Customer Success Team to configure as the gateway for termination.
The details about networks associated with that gateway and the details for network appear.
You can see the status of the connection (such as, on, active, redundancy enabled, and failover state)
and the speed of the connection.
Route Traffic Through Direct Connect
After your direct network connection is provisioned for your vCloud Hybrid Service, use the
vCloud Hybrid Service Web console to set up your virtual machines to route traffic through the connection.
To route traffic for your virtual machines through your direct network connection, you must create NAT
rules for the virtual machines so that they route traffic through the connection.
Prerequisites
n
Your connection partner has physically provisioned your direct network connection to the colocation
center.
n
You have informed your vCloud Hybrid Service Customer Success Team that the circuit to vCloud
Hybrid Service is provisioned.
n
You have Network Administrator privilege in vCloud Hybrid Service.
Procedure
1
40
In the Gateway tab, click the gateway name that you provided to your vCloud Hybrid Service
Customer Success Team to configure as the gateway for termination.
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Chapter 5 About Direct Connect to vCloud Hybrid Service
2
Click the NAT Rules tab.
The list of NAT rules configured for the gateway appear.
3
To route traffic from your vCloud Hybrid Service gateway to the router on your premises or to the
router of your connection partner, select Destination NAT from the Add One drop-down list.
The IP address of the destination router depends on the type of connection. See “Use Case 1: Routed
Through Connection Partner’s Router,” on page 42 and “Use Case 2: Routed Through Your Router,”
on page 42.
The Add a Destination NAT Rule dialog box appears. Complete the settings to add a DNAT rule. See
“View and Edit Gateway Details,” on page 17 for information.
4
To route traffic from the router at your premises or from your connection partner's router to the
vCloud Hybrid Service gateway , select Source NAT from the Add One drop-down list.
The Add a Source NAT Rule dialog box appears. Complete the settings to add an SNAT rule. See “View
and Edit Gateway Details,” on page 17 for information.
5
To create static routes to your virtual machines, click Manage in vCloud Director. See the
vCloud Director documentation at
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.admin.doc_51/GUIDADE1DCAB-874F-45A9-9337-1E971DAC0F7D.html Choose the NAT IP address from the IP Pool range
that appears in the details for your direct network connection.
Use Cases: Routing Traffic Through Direct Connect
The following use cases provide examples for configuring routing when using routed or direct connections
with a logical private WAN connection.
The following table summarizes your options for routing traffic for your virtual machines when you have a
direct network connection provisioned for your connection:
Table 5‑3. Routing Options Per Connection Type
USE CASE
DETAILS
Routed
Through your
connection
partner's router
Direct
CONNECTION TYPE
MPLS VPRN
VPLS
EVPL
METRO-E
Through your
router
X
X
X
Your virtual
machines
connect to
specified IP
addresses
X
X
X
X
Routing Traffic Through Logical Private WAN Connectivity
You can configure your logical private WAN to use the following types of connections:
n
Routed through your connection partner’s router
In this use case, the connection to vCloud Hybrid Service is provisioned with MPLS VPRN.
n
Routed through your router
In this use case, the connection to vCloud Hybrid Service can be provisioned with VPLS, EVPL, or
Metro-E.
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n
Direct connection
In this use case, your virtual machines connect to specified IP addresses. The connection to
vCloud Hybrid Service can be provisioned with VPLS, EVPL, or Metro-E.
Use Case 1: Routed Through Connection Partner’s Router
The connection to vCloud Hybrid Service uses MPLS VPRN. The network for the virtual data center routes
traffic through the connection partner's virtual routing and forwarding (VRF) instance. You can configure
static routes on the gateway to point to the connection partner's VRF instance. Alternatively, you can
configure NAT to route traffic from your internal network to your destination network.
Figure 5‑2. Routed Connection for a Logical Private WAN Using MPLS
In this example, add a static route for the gateway assigned to the virtual data center. For the gateway dirconn-3000, add the IP address for the destination network 192.168.50.0/24, and the IP address for the next
hop 10.2.2.2.
At Site A on your remote router, add a static route to route traffic back to your virtual data center. Add a
static route for the destination network IP address 172.16.1.0/24 and the next hop IP address 10.1.1.2.
Use Case 2: Routed Through Your Router
The connection to vCloud Hybrid Service can be provisioned with VPLS, EVPL, or Metro-E. The network
for the virtual data center network does not route traffic through the connection partner’s router. You can
configure static routes on the gateway to any IP address. Alternatively, you can configure NAT to route
traffic from your internal network to your destination network.
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Chapter 5 About Direct Connect to vCloud Hybrid Service
Figure 5‑3. Routed Connection for a Logical Private WAN Using VPLS, EVPL, or Metro-E
In this example, add a static route for the gateway assigned to the virtual data center. For the gateway dirconn-3000, add the IP address for the destination network 192.168.50.0/24, and the IP address for the next
hop 10.1.1.2.
At Site A on your remote router, add a static route to route traffic back to your virtual data center. Add a
static route for the destination network IP address 172.16.1.0/24 and the next hop IP address 10.1.1.1.
Use Case 3: Direct Routing Through Logical Private WAN
The connection to vCloud Hybrid Service can be provisioned with VPLS, EVPL, or Metro-E. The network
for the virtual data center connects directly to the external network. You have not configured a gateway for
the virtual data center. You must configure routing for the virtual machines in the virtual data center. You
can configure static routes on a default gateway (customer managed) for the virtual machines to point to
any IP address.
Figure 5‑4. Direct Routing Using VPLS, EVPL, or Metro-E
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In this example, configure a default gateway for the virtual data center. The default gateway can be a
corporate firewall or a router at your main site (Site A in this example). Configure the gateway to use a static
route for the destination network IP address 0.0.0.0/0 and the next hop IP address 10.1.1.2.
Routing Traffic Through Cross Connect
Cross Connect can use the following types of connections:
n
Routed
n
Direct
Use Case 4: Routed Connection with Cross Connect
The connection within the colocation center from vCloud Hybrid Service to your cage routes traffic through
a gateway. You configure static routes on the gateway to point to any IP address. Alternatively, you can
configure NAT to route traffic from your internal network to your destination network.
Figure 5‑5. Routed Connection for Cross Connect within Colocation Center
In this example, add a static route for the gateway assigned to the virtual data center. For the gateway dirconn-3000, add the IP address for the destination network 192.168.50.0/24, and the IP address for the next
hop 10.1.1.2.
On your remote router, add a static route to route traffic back to your gateway's inside network. Add a static
route for the destination network IP address 172.16.1.0/24 and the next hop IP address 10.1.1.1.
Use Case 5: Direct Connection with Cross Connect
The connection within the colocation center from vCloud Hybrid Service to your cage is direct and does not
go through an edge gateway for the vCloud Hybrid Service. You have not configured a default gateway for
your virtual data center. You must configure routing for the virtual machines in the virtual data center. You
can configure static routes or a default gateway (customer managed) on the virtual machines to point to any
IP address.
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Chapter 5 About Direct Connect to vCloud Hybrid Service
Figure 5‑6. Direct Routing Using Cross Connect within Colocation Center
In this example, configure a default gateway for the virtual data center. The default gateway can be a
corporate firewall or a router in your customer cage. Configure the gateway to use a static route for the
destination network IP address 0.0.0.0/0 and the next hop IP address 10.1.1.2.
Use Case 6: Direct Connection with Cross Connect and Dedicated Storage
The connection within the colocation center from vCloud Hybrid Service to your cage is direct and does not
go through an edge gateway for the vCloud Hybrid Service. Your virtual data center can access the storage
in your customer cage. The virtual machines in your virtual data center use the virtual machine disks
(VMDKs) in vCloud Hybrid Service storage. Your virtual machines can read and write application-level
data from your storage.
Figure 5‑7. Direct Routing Using Cross Connect within Colocation Center to Customer-Owned Storage
In this example, configure a default gateway for the virtual data center. The default gateway can be a
corporate firewall or a router in your customer cage. Configure the gateway to use a static route for the
destination network IP address 0.0.0.0/0 and the next hop IP address 10.1.1.2.
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Advanced Management for Virtual
Machines
6
Advanced procedures include several options.
You can create virtual machines from scratch and access virtual machine consoles. You can perform
advanced tasks using the vCloud Director portal. You can also use the capabilities of vCloud Connector or
subscribe to the Offline Data Transfer Service in order to move virtual machines, vApps, and templates.
This chapter includes the following topics:
n
“Create a Virtual Machine Without Using a Template,” on page 47
n
“Access a Virtual Machine Console,” on page 48
n
“Edit Virtual Machine Details in vCloud Director,” on page 48
n
“Move or Manage Virtual Machines, vApps, or Templates,” on page 49
Create a Virtual Machine Without Using a Template
If you don't want to create a virtual machine based on a template in the vCloud Hybrid Service console, you
can create a new virtual machine from scratch in vCloud Director. You must first create a new vApp.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, click Add Virtual Machine.
2
Select a virtual data center to contain the virtual machine.
The name of each available virtual data center and its available resources is displayed.
3
Click Create My Virtual Machine from Scratch at the bottom of the Select Template dialog box.
You are taken directly to the vApp Quick Access page in vCloud Director.
4
Click Build New vApp and follow the steps to configure the vApp and its virtual machines.
For more information see
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/GUID-87FC066E-DEFC-4346AF53-E04F53080EB0.html.
What to do next
Manage your new virtual machine as desired in vCloud Hybrid Service.
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Access a Virtual Machine Console
Accessing your virtual machine console allows you to view information about a virtual machine and
perform activities such as configuring operating system settings or running applications.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Verify that your system meets system and browser requirements to display the console. Refer to
http://pubs.vmware.com/vsphere-51/topic/com.vmware.vmrc.pg.doc/vmrc_pg_overview.3.3.html.
On the right side of the virtual machine details page, note the guest operating system password. This is
necessary to log into the console as the root user.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
Verify that the virtual machine is powered on.
3
In the See More drop-down menu, select Launch Console.
The console opens.
4
Log in as root with the guest operating system password.
What to do next
Perform your desired tasks using the console. For more information about console tasks, see the current
vSphere documentation at https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html.
Edit Virtual Machine Details in vCloud Director
You can review and modify the name, description, and other general properties of a virtual machine.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
If you are installing VMware Tools, familiarize yourself with its features. See
http://pubs.vmware.com/vsphere-51/topic/com.vmware.vsphere.upgrade.doc/GUID-28C39A00-743B-4222B697-6632E94A8E72.html and
http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=340.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
Verify that the virtual machine is powered on.
3
On the right side of the virtual machine details page, click Manage Advanced Virtual Machine
Settings to access the vCloud Director portal.
You are taken directly to the vApp Quick Access page for your virtual machine in vCloud Director. The
virtual machine name and vApp name are displayed.
4
Click Open in the virtual machine name and vApp name area.
The diagram, virtual machines, and networking tabs appear.
5
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Click the Virtual Machines tab.
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Chapter 6 Advanced Management for Virtual Machines
6
Right-click the virtual machine to access details and properties.
Some of these task options are the same tasks you can perform in the vCloud Hybrid Service console.
The references listed here are for when you are using the vCloud Director portal.
Option
Description
Popout Console
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-64CF74CF-8854-4780-BF3F-29DAB0F8CAD2.html.
Suspend
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-A552708F-110A-454A-9228-E871C2FAE851.html.
Power Off
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-2C5972EF-D389-4CCF-9653-76BDCEFD7BD4.html.
Power On
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-CB9900F9-2BF5-4A6E-B52F-EB13AB5F9FCB.html.
Reset
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-A63EE017-6D70-4CFC-8961-D1CA5150A06A_copy.html.
Insert CD/DVD from Catalog
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-317970B0-761F-4B8F-A52D-5A43CA8FA1E7.html.
Eject CD/DVD
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-A19251CA-E73F-4DC1-ADAF-D03D97274E2B.html.
Insert Floppy from Catalog
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-BA4FF837-D76C-4A97-A2CA-664784DB48BE.html.
Eject Floppy
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-6249E525-0482-40E7-9F2A-6F7EF4524638.html.
Install VMware Tools
See
http://kb.vmware.com/selfservice/microsites/search.do?
language=en_US&cmd=displayKC&externalId=340.
Create Snapshot
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-8051C24F-BDAF-45F2-81D2-4D33A480DC3F.html.
Properties
See
http://pubs.vmware.com/vcd-51/topic/com.vmware.vcloud.users.doc_51/G
UID-A0D86FC5-87C3-40E0-B2A8-214C20A4133A.html.
What to do next
In vCloud Director, review other details about the virtual machine. See the current vCloud Director
documentation at https://www.vmware.com/support/pubs/vsphere-esxi-vcenter-server-pubs.html.
Move or Manage Virtual Machines, vApps, or Templates
Using vCloud Connector, you can move virtual machines, vApps, and templates from vSphere,
vCloud Director, and other vCloud service providers to and from vCloud Hybrid Service. For moving large
quantities at one time, you can subscribe to and use the Offline Data Transfer Service.
Prerequisites
Verify that you have virtual infrastructure administrator privileges.
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Verify that you are familiar with vCloud Connector documentation. See
https://www.vmware.com/support/pubs/hybridcloud_pubs.html.
Verify which virtual machines, vApps or templates you want to move and where they are currently located.
Obtain appropriate vCloud Connector multi tenant node information from the vCloud Hybrid Service
Customer Success Team.
Procedure
1
Install and configure vCloud Connector in your vSphere or vCloud Director environment.
2
Connect vCloud Connector to your vSphere, vCloud Director, or other vCloud service provider
instances.
3
Register the multi tenant node (as obtained in the prerequisites) with your vCloud Connector server.
Note that it is not necessary to configure your own vCloud Connector node in vCloud Hybrid Service.
50
4
Start vCloud Connector in the vSphere client.
5
Use the vCloud Connector features.
Option
Description
Manage
Manage virtual machines, vApps, and templates across vSphere,
vCloud Director, vCloud service providers, and vCloud Hybrid Service
within your existing vSphere client.
Move
Move virtual machines, vApps, and templates over a network from your
existingvSphere, vCloud Director, vCloud service provider environment
into or out of your vCloud Hybrid Service environment.
Sync catalogs
The Content Sync feature of vCloud Connector allows you to synchronize
your vCloud Hybrid Service My Catalog with any of your existing
vSphere folders or vCloud Director catalogs. This enables using the same
templates across different clouds. For information, see
http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc
_1/GUID-CB268C40-4F67-45D8-A34E-32776424DDF9.html.
Move keeping same IP/MAC
addresses
The Stretch Deploy feature of vCloud Connector allows you to move a
vSphere virtual machine or vApp, or avCloud Director vApp into
vCloud Hybrid Service while retaining its IP/MAC address so you can
continue access without any change. For information, see
http://pubs.vmware.com/hybridcloud-20/topic/com.vmware.vcc.using.doc
_1/GUID-F619C310-BF1D-47EF-A6DA-099154276A03.html.
Offline data transfer
Move large quantities of virtual machines, vApps, or templates at one time
to vCloud Hybrid Service by subscribing to the
Offline Data Transfer Service. For information, see
http://pubs.vmware.com/hybridcloud-25/topic/com.vmware.vcc.export.do
c/GUID-8D580AF6-DC3A-4E11-972D-4C20977E336F.html.
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About Snapshots
7
In vCloud Hybrid Service, a snapshot captures a reproduction of the virtual machine, including the state of
the data on all of the virtual machine's disks and whether the virtual machine is powered on, powered off,
or suspended.
In vCloud Hybrid Service, you can create, revert, or delete a snapshot.
This chapter includes the following topics:
n
“Create a Snapshot for a Virtual Machine,” on page 51
n
“Revert to a Snapshot for a Virtual Machine,” on page 51
n
“Delete a Snapshot for a Virtual Machine,” on page 52
Create a Snapshot for a Virtual Machine
You can take a snapshot when a virtual machine is powered on, powered off, or suspended.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
In the See More drop-down menu, select Create Snapshot.
The snapshot is created.
What to do next
You can revert to or remove the snapshot.
n
To revert, see “Revert to a Snapshot for a Virtual Machine,” on page 51.
n
To remove, see “Delete a Snapshot for a Virtual Machine,” on page 52.
Revert to a Snapshot for a Virtual Machine
You can revert the configuration or virtual machine to a snapshot. The virtual machine is reverted to the
state it was in when the snapshot was created.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
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Procedure
1
In My Virtual Machines, select the virtual machine.
2
In the See More drop-down menu, select Revert Snapshot.
The virtual machine is reverted to the state it was in when the snapshot was created.
Delete a Snapshot for a Virtual Machine
You can delete a snapshot when you do not need it.
Prerequisites
Verify that you have end user or virtual infrastructure administrator privileges.
Procedure
1
In My Virtual Machines, select the virtual machine.
2
In the See More drop-down menu, select Delete Snapshot.
The existing snapshot is deleted.
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vCloud Hybrid Service User
Management
8
Administrators add new users in vCloud Hybrid Service and assign one or more roles to them. User roles
have a default group of privileges. If your cloud has multiple virtual data centers, administrators assign
access to each virtual data center using the available list of users.
Administrators can manage users and their details, and view their activities in the activity log.
This chapter includes the following topics:
n
“User Privileges by Role,” on page 53
n
“Add Users,” on page 54
n
“Assign Users to a Virtual Data Center,” on page 55
n
“About Activity Logs,” on page 55
n
“View Activity Logs,” on page 55
n
“Edit User Details,” on page 56
n
“Reset Passwords,” on page 56
n
“Delete Users from vCloud Hybrid Service,” on page 57
User Privileges by Role
A user in vCloud Hybrid Service can either have administrator privileges or end user privileges, but not
both. Administrator privileges are grouped into specific administrator roles. The individual acting as an
administrator can be assigned multiple administrator roles.
Specialized Administrator Roles
Specialized administrator roles allow you to assign one or multiple individuals to perform these tasks.
Virtual infrastructure
administrator
Virtual infrastructure administrators can add and modify virtual data centers
in a Dedicated Cloud service. Virtual infrastructure administrators can
manage virtual machines. They can also view gateways, networks, activity
logs, and users.
Account administrator
Account administrators can add users and reset passwords. This role has the
ability to create users with any and all administrator privileges. Account
administrators can also view virtual data centers, virtual machines,
gateways, networks, and activity logs.
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Network administrator
Network administrators can manage networks and gateways. Network
administrators can also view virtual data centers, virtual machines, activity
logs, and users.
Subscription
administrator
Subscription administrators can manage user accounts in My VMware and
have permissions to file support requests. Subscription administrators can
also view virtual data centers, virtual machines, gateways, networks, activity
logs, and users. Assigning users the subscription administrator role in
vCloud Hybrid Service creates a My VMware account for them, or if users
already have an account, they are granted permissions to file support
requests.
Read-only administrator
Read-only administrators can view but not alter settings in administration
areas. Read-only administrators can view virtual data centers, virtual
machines, gateways, networks, activity logs, and users.
End User Role
End users create and manage virtual machines within virtual data centers to which they are assigned access.
The end user role includes the following procedures.
n
Add virtual machines based on a template from VMware catalog and from My Catalog, your
organization's custom templates.
n
Create a virtual machine in vCloud Director.
n
Power on, power off, reset, and suspend virtual machines in a virtual data center.
n
Use snapshots of virtual machines.
n
Delete virtual machines from the virtual data center.
Add Users
You can add users and assign privileges to them in vCloud Hybrid Service.
Prerequisites
Verify that you have account administrator privileges.
Procedure
1
Click Users in the top right of the dashboard.
2
Click Add Individual User.
3
Type name and email address.
vCloud Hybrid Service uses the email address as the user name.
4
Assign roles.
Users can have either the end user role or multiple administrator roles. The same user cannot be both an
end user and an administrator.
vCloud Hybrid Service uses the email as the user name and sends users information on signing in for the
first time. The user you added receives an invitation email about accessing the service and can create a
password. Users can also contact vCloud Hybrid Service if the invitation expires or if they forget their
password and need to reset it.
What to do next
Assign users to a virtual data center. See “Assign Users to a Virtual Data Center,” on page 55.
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Chapter 8 vCloud Hybrid Service User Management
Assign Users to a Virtual Data Center
You can assign users to a specific virtual data center so that they can view and perform actions in the data
center.
Prerequisites
Verify that you have account administrator privileges.
Procedure
1
In the Dashboard, click the area of the virtual data center.
2
Click the Users tab.
3
Click Edit Access.
4
Select users and click Save.
Users are assigned to the virtual data center.
About Activity Logs
Activity logs display changes to entities across all regions that administrators can view to gain insight about
user activities.
The activity log appears as a grid of log entries. It does not display virtual machine monitoring or
performance characteristics and is not viewable by end users.
The activity log displays several types of information.
n
You can view the user and the type and name of the resource that is affected by the activity.
n
You can view the start and end time of the activity, such as when the task of creating a virtual data
center began and ended.
n
You can view details of the activity, such as a changed user name or the name of a new virtual data
center.
View Activity Logs
You can view activity logs to see changes such as when virtual data centers, virtual machines, networks, or
gateways were added or deleted, or when user information was edited.
Use the activity log to monitor user activities and changes to your cloud environment, across all regions.
Prerequisites
Verify that you have administrator privileges. Administrator types include account, virtual infrastructure,
network, read-only, and subscription.
Procedure
1
On the Dashboard tab, under Related Links on the right, click Activity Log.
2
View information about user activities.
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Option
Description
User
View the user name (email).
Action type
View the action type, such as create, delete, or edit.
Resource type affected
View the resource type affected, such as whether a user, a network, a
virtual machine, or a virtual data center was changed.
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Option
Description
Resource name acted upon
View the name of the resource affected, such as the name of the user that
was updated.
Start and end time
View the date stamps for the activity shown in the user's local time.
Status of the change
View post-change status, such as Success.
Details of the activity
View details at the lower left of the highlighted activity. Click Previous or
Next to navigate up or down the list and change the focus of the log and
details shown in the lower left.
3
To make sure the view of the activity log is current, click the refresh icon above the table.
4
(Optional) To show more of the list, pull down the lower edge of the panel.
Edit User Details
You change the listed name of users, enable or disable them, or change their role assignments.
Prerequisites
Verify that you have account administrator privileges.
Procedure
1
Click Users in the top right of the dashboard.
2
Select the users.
Option
Description
Select an individual user
Click the check box of the user.
Select by category
In the Select drop-down menu, select all, enabled, or disabled.
3
In the More drop-down menu, select View and Edit Details.
4
Edit the user details.
Option
Description
Name
Type a new name.
Status
Change the status to enabled or disabled.
Roles
Assign new roles.
You cannot edit the email address.
5
To change the email address, delete the user, then add and assign as a new user.
6
Click Save.
The user's details are changed.
Reset Passwords
Administrators can reset a user password. After you reset the password, the user receives a notification and
must enter a new password.
Prerequisites
Verify that you have account administrator privileges.
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Chapter 8 vCloud Hybrid Service User Management
Procedure
1
Click Users in the top right of the dashboard.
2
Select the users for whom to reset passwords.
3
Option
Description
Select an individual user
Click the check box of the user.
Select by category
In the Select drop-down menu, select all, enabled, or disabled.
Click Reset Password and confirm the reset.
The existing password is deleted and the user receives an email to create a password. See “Sign In to vCloud
Hybrid Service,” on page 9.
Delete Users from vCloud Hybrid Service
You can delete users from vCloud Hybrid Service to revoke their access to the service. In this way you can
recover any resources that were assigned to this user.
Prerequisites
Verify that you have account administrator privileges.
Procedure
1
Click Users in the top right of the dashboard.
2
Select the users to delete.
3
Option
Description
Select an individual user
Click the check box of the user.
Select by category
In the Select drop-down menu, select all, enabled, or disabled.
Click Delete and confirm the deletion.
If you delete users who are signed in at the time, their sessions will be forcibly terminated and they will
be signed out.
The user is deleted and does not appear in the user list. The user's resources are moved to the administrator
who deleted the user.
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Technical Support
9
VMware provides direct support via the VMware Global Services team, as appropriate to your issue and
your service offering, Dedicated Cloud or Virtual Private Cloud.
Technical support is a vital part of the total VMware customer experience. We want you to get the most
from your service and are dedicated to ensuring that every issue is resolved to your satisfaction.
This chapter includes the following topics:
n
“About VMware Technical Support,” on page 59
n
“File a Support Request via the vCloud Hybrid Service Web Console,” on page 60
About VMware Technical Support
Subscription administrators for your organization can file support requests that are addressed by the
technical support teams.
Technical Support Teams
VMware provides specialized technical support in the form of two teams.
n
Technical Incident Engineers act as main technical contacts within VMware for vCloud Hybrid Service
customers. They work to resolve any and all technical issues experienced when utilizing
vCloud Hybrid Service. Technical Incident Engineers maintain ownership of support requests, engage
other VMware teams where necessary, and provide the customers with a singular point of contact from
inception through resolution.
n
Solutions Architects are in-depth and experienced technical consultants for vCloud Hybrid Service
customers. Solutions Architects handle the design and implementation of complex customer scenarios
within the vCloud Hybrid Service environment. Solutions Architects also serve as an escalation point
for resolving more demanding technical issues that customers experience within the service offerings.
Filing Support Requests
Subscription administrators for your organization can file support requests for technical or customer service
help via your My VMware account or by phone.
File a request online from your My VMware account, either by directly signing in to your My VMware
account, or via the vCloud Hybrid Service help menu.
File a request by phone by following the automated phone system prompts. Use the phone number based
on your region.
n
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For the U.S. and Canada, call 1-877-4VMWARE (1-877-486-9273) or 1-650-475-5345 (choose technical
support).
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n
For global toll free numbers, refer to http://www.vmware.com/support/phone_support.html.
File a Support Request via the vCloud Hybrid Service Web Console
File support requests for technical or customer service help via the vCloud Hybrid Service Web console.
Prerequisites
Verify that you have subscription administrator privileges.
Procedure
1
Sign in to the vCloud Hybrid Service console.
2
Click Help and select File Support Request in the drop-down menu.
You are taken to the My VMware portal.
3
Follow the steps for filing for support for the product area of vCloud Hybrid Service that is involved.
The support request is filed.
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Index
A
N
activity logs
introduction 55
view 55
allocate resources 13
API 7, 12
Application Programming Interface 7
NAT rule, configure 19
NAT rules, configure 17
network services 19
networks
change assignments 20
delete 21
viewing 19
B
browsers, supported 9
C
catalogs, introduction 23
D
Dedicated Cloud service 6
E
end user license agreement (EULA) 23
F
firewall rule, configure 19
firewall rules, configure 17
G
gateway services 19
gateways
add 18
delete 17, 19
links to advanced management 17
view 17
geographic area 6
geographical regions 10
I
IP addresses, free or allocated 17
L
load balancing 19
logging in to vCloud Hybrid Service 9
M
maximum number of virtual machines 15
monitoring of virtual machine, introduction 29
My VMware 6
VMware, Inc.
O
Offline Data Transfer Service 49
P
password
changing your own 10
reset 56
portals, introduction 7
preface 5
private link connect
complete order 39
connectivity 36
features 35
introduction 35
order 38
physical connection set up 39
provisioning workflow 38
route traffic through 40
view details 40
privileges by role 53
purchasing additional capacity 6
R
region 6
regions
select 10
set default 10
role
administrator 53
end user 53
S
service tiers 6
signing in to vCloud Hybrid Service 9
snapshot
creating 51
delete 52
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vCloud Hybrid Service User's Guide
introduction 51
revert 51
subscriptions 6
support request, filing 53
support requests, filing 59, 60
T
technical support
contact information 59
file a support request 60
introduction 59
U
user management, introduction 53
users
adding 54
assign to a virtual data center 55
deleting 57
editing 56
memory usage 29, 31
moving in bulk 49
power on 24
quota 15
resetting 26
suspending 25
virtual machine monitoring, introduction 29
Virtual Private Cloud service 6
VM Tools, install and use 26
VMware Tools, install and use 48
W
Web console, introduction 7, 9
V
vCloud Connector 49
vCloud Hybrid Service classes of service 6
vCloud Director, browser requirement 9
vCloud Director API 7
vCloud Hybrid Service
adding capacity 6
introduction 6
virtual data center
locking 15
view details 12
virtual data centers
allocate resources 13
create 11
deleting 16
describing 15
introduction 11
limiting number of virtual machines 15
naming 15
unlocking 15
virtual machine
accessing the console 48
adding from a template 24
advanced management 47
connect to a network 25
console browser requirement 9
CPU usage 29, 31
creating without a template 47
deleting 26
edit details in vCloud Director 48
edit details in vCloud Hybrid Service 26
introduction 23
manage in a virtual data center 14
62
VMware, Inc.