Empresa de Telecomunicaciones de Bogotá S.A. E.SP September, 2015 01 Disclosure This disclosure contains future projections relating to the probable development of the business and the estimated results of the Company. These future projections include information based on company estimates, approximations and current plans with regard to its financial future and its operational results. Please note that this information is not in itself an assurance of actual performance and it may be modified at a later date. Real results may fluctuate with regard to the future projections of the company due to various factors that are not within the control of the issuer. The Company is under no responsibility for the information contained herewith, nor has it any obligation to revise the projections established in this document, nor is it obliged to update, modify or supplement it in the light of actual occurrences taking place after its publication. The information disclosed herein the present document is of an informative and descriptive nature, and may not be divulged to third parties, nor reproduced, copied, distributed, used or marketed without the prior written authorization of the Company. 02 Participating Executives (D) Chief Financial Officer – CFO Investor Relations Officer – IRO 03 Content 1. Stability 2. Finacial Statements 3. Social Corporate Responsability 04 ¿Who we are? 131 years of operation Name changed to “Empresa de Teléfonos de Bogotá (ETB)” and becomes a 100% statal company New name change to ETB and enters the value-added services market 1940 Enters the mobile market as a virtual operator (MVNO). Enters the long distance services market. 1992 1884 1990 Founded as “Colombian Telephone Company”, eight years after the patent for the telephone. Some market reforms were carried out, allowing ETB to compete in various segments. Strategic Alliance with DirecTV to offer television services. (Triple – Play) 2000 1998 Joins the Colombian stock market (Inc), allowing private sector shareholders to own 11.6% of the company Buys Ingelcom, a paid television service provider. Enters the carrier market and begins to provide DSl internet services. 2014 2013 2008 An Association of Risk Sharing with EPM is achieved to create Colombia Móvil SA. Launches its LTE 4G services in october. 2012 2005 2003 Acquires 75% of Skynet satellite services company. Consolidated as leader in the broadband internet market in Bogotá. Obtain its LTE license and begins to work on the development of the ETB mobile strategy program. Starts the deployment of Fiber to the Home (FTTH) in Bogotá. Starts the development of the IPTV Project. 2015 National expansion: Commercial presence for mobile services in: B / manga, Cucuta, Santa Marta, Barranquilla, Medellin, Cali, V / cencio, and Popayan. 05 Ownership Structure U. Distrital MV, GM, EAAB, FPECP, IDU, LB Total Ordinary Public Shares: 3.138.543.711 Total Private Shares – Floating: 412.009.701 Total Shares Outstanding: 3.550.553.412 1,77% 0,04% Otros Accionistas 10,63% Extranjeros Bogotá D.C. 86,59% Public shareholders 88,40% Private Shareholders 2,18% 11,60% Instituciones Locales 0,60% 06 Municipio De Villavicencio: MV Gobernación Del Meta: GM Empresa De Acueducto Y Alcantarillado De Bogotá: EAAB Fondo De Prestaciones Económicas Cesantías Y Pensiones: FPECP Instituto De Desarrollo Urbano De Bogotá: IDU Lotería de Bogotá: LB Detail on Private Shareholderss Our Organizational Chart Board Of Directors Chief Executive Officer CEO Saúl Kattan Cohen General Secretary Javier Gutiérrez Afanador Internal Corporate Auditor Mauricio Vasco Moscovith Network Engeniering Manager Iván Mauricio Montenegro Communications and Brand Manager Shelley Vanessa Oviedo Arias Movility Team Manager Isabel Cristina Martínez Coral Homes and People VP. Enterprises and Government VP. Customer Expereince VP. Infraestructure VP. Chief Financial Officer CFO Carlos Alberto Gómez García Luis Ignacio Betancur Carlos Eduardo Graham S. Daniel Federico Vásquez L. Carlos Hernández Z. (e) Investor Relations Officer – IRO Eugenia Londoño V. Human Capital and and Supply Chain VP. Jaime Andrés García Strategy and Business Development VP. Pablo Gómez Mora IT VP. Juan Manuel Cortina 07 ETB And its Associated companies 88,16% 39,99% Americas Business Process Services Colvatel S.A. E.S.P. 75% Skynet de Colombia S.A. E.S.P. 08 ETB Market Capitalization (At June 30th of 2015) Relevant Information COP$ 1.842.737.220.828 USD$ 740.414.908,78* District of Bogotá Established in 1884 as the first telecommunications provider in Colombia. 86.58% The largest telecommunications operator in Bogotá, Colombia's largest city with 7.8 million inhabitants (8 million including Soacha): Controlling Shareholder Of the total shares Finacial Data- Annual Sales 2014 COP$ 1.354.317.762 USD$ 681.927,026* 55,1% market share in fixed lines. 33,0% market share in broadband. Fixed line leading operator company in Colombia, with a wide range of telecommunications services, such as: 13% 31% 45% 77% Broad Band Internet, over copper and FTTH, IPTV, 29,73% Cash avaliable (+ Information) COP$ 816 USD$ 328 Total financial debt on 31 st of December of 2014: Cop$ 530.238.039 K Colombian company for Colombians 2.978 direct employees. National presence. Company with more than 130 years of experience *OCE Average: 2015: $2.489; 2014: $2.001 COP$ 713.525.939 K USD$ 286.695,92 K* EBITDA Margin up to June of 2015: Mobile, IT and Data Center Services ETB clients at June of 2015: Fixed Line 1.4 millones Mobile: + 162 mil FTTH: +1 millón home passed 55 mil home connected TV+ Cúcuta: + 42 mil Copper: +530 mil. EBITDA at June of 2015 COP$ 212.146.360 K USD$ 85.241 K* Continuing operations Revenue up to June of 2015: A solid, competitive and profitable company. June 2015 10 09 Relevant Information 2015 2Q 2015 Nearly the 60% of Bogotá covered with FTTH: More than 900 homes passed and more than 30 thousand connected homes in Bogotá We surpassed 162 thousand customers with mobile LTE / 4G. 75 thousand customers using mobile services LTE/4G The 4G mobile ETB corporate plan was launched. FTTH deployment for corporate Barranquilla and Cucuta. customers Fitch and Ratings reaffirmed ETB´s debt: Domestic corporate debt: AAA Local and foreinge currency: BBB- in Ibague, The mobile phone offer in Cali, Barranquilla, Bucaramanga and Cucuta was launched. FTTH deployment Coverage : More than a million homes passed and about 55 thousand households connected. 23 WiFi zones connected in Bogota Data Center bid process kick off. 7 new WiFi hot spots in Bogotá. IFRS Implementation 1Q 2015 ETB participated in the Colombia Inside Out event , an international meeting with leading investors and business people from of all around the world . The Constitutional Court made firm the failure of the State Council of 2012, which annulled the arbitral awards by which ETB was sentenced to pay a million dollar amount to the multinational Claro. ETB participated in the Summit of the Americas in Panama, where more than 30 presidents, heads of state and 700 business leaders gathered. New Customer Experience Center opened in Chapinero, responding to ETB strategic program: Excellence in Service. The Chapinero center will host about 7,000 customers per month. At the Extraordinary Shareholders' Meeting held on the 23 of June, was agreed on paying $ 113.84 per share on extraordinary dividends ($ 404 billion in total) 10 Telecomunications Market in Colombia Telecomunication´s Sector Evolution Mobile internet continues to drive the industry over the past year with a growth CARG of 25.9 %, followed by dedicated internet (CAGR 13.6%) , mobile services (CAGR 9.2% ) and TV services, which suffered a slight decrease after the world cup 2014. TOTAL SUBSCRIBERS BY SERVICE 9 QUARTERLY CHANGE 4Q14 - 1Q15 ANNUAL - CAGR 1Q14 - 1Q15 0,2% 7,4% -4,2% -3,9% 5,1% 13,3% -2,7% 12,1% 1,1% 3,6% 60 Number of subscribers other services (Millions) 8 6,9 50 5,4 40 7 6 5,3 5 5,0 30 4 20 3 2 10 1 0 0 Mobile Services Basic line Dedicated Internet Mobile Internet Number of mobile phone subscribers (Millions) 55 TV 11 Fuente: Elaborado por GEC. Información, MinTIC 2014. Archivo: informetrimestral4t2014.xlsx. http://colombiatic.mintic.gov.co/602/w3-article-5550.html Nota: Las Líneas Básicas – TPBC, publicadas por MinTIC en el 2012 fueron Facturando, durante los demás periodos han sido Líneas en Servicio. . Fixed Line TPBC Bogotá - Soacha ETB maintains its leadership in this service, nonetheless the pressure from competition offering lower prices and packaged services makes the competition on this service harder. Subscribers for fixed line Fixed line market share (Thousand) (%) 2.454 2.459 Variation % 4Q14 - 1Q15 1 0,2% 1 196 199 194 689 1Q-15 4Q-14 196 - 9,1% 712 -1,5% 1.369 4Q-14 ETB 1.356 Claro UNE -0,8% 1Q-15 Movistar 8,0% 8,1% 29,0% 28,1% 3,3% Otros -1,0% Total annual subscribers 8,0% 55,8% 55,1% 7,9% 1Q14 - 1Q15 Annual CAGR Penetration of the service in households 1.5 % % 93,1% % * In 2013 MinTIC republished lines in service , unlike in 2012 where they were billed lines . Note : To calculate the household penetration DANE report used : Hogares_viviendas_1985-2020.xls Source : Prepared by GEC . Information SIUST ( MinTIC 2014) File : informetrimestral4t2014.xlsx . ETB Claro UNE Movistar 12 Internet - Broad Band Bogotá – Soacha CLARO is the leader in this service, however in a highly competitive market, ETB has achieved to maintain a growing path during the last quarter. Internet subscribers Internet market share (Thousands) (%) Variation % 4Q14 - 1Q15 1.609 1.572 22 21 137 186 525 139 182 531 703 734 4,0% 4Q-14 Claro ETB UNE 1Q-15 Movistar 1,4% 11,9% 1,6% -2,4% Otros 1Q-15 4Q-14 2,4% 1,4% 11,3% 44,7% 45,6% 33,4% 1,3% 33,0% 4,5% Total Suscriptores Año 8,7% 8,7% 1Q14 - 1Q15 Annual CAGR Penetration of the service in households 10,4% 12,9% 45,6% 60,9% Note : To calculate the household penetration DANE report used : Hogares_viviendas_1985-2020.xls Source : Prepared by GEC . Information SIUST ( MinTIC 2014) File : informetrimestral4t2014.xlsx Claro ETB UNE Movistar Otros 13 Paid Television Bogotá - Soacha CLARO is the leader in the TV market with 835K subscribers, even though ETB is not yet a relevant operator , is beginning to gain market share due its high quality product and competitive price. 2,9% TV Services Subscribers Variation % 4Q14 - 1Q15 (Thousands) Television Market Share (%) 2,0% 1.262 1.288 4 37 13 38 94 74 98 226 225 827 827 Claro 4Q-14 Direct TV >100% 1,7% 75 225 230 0,4% 827 835 Otros 1Q-15 UNE Movistar 1Q-15 4Q-14 1,0% 0,3% 7,6% 5,8% 7,5% 5,9% 3,8% 2,1% ETB 1,0% 17,8% 17,8% 3,0% 64,8% 2,9% 65,5% Total annual subscribers 1Q14- 1Q15 Claro Anual CAGR 5,8 % Direct TV Otros UNE Movistar ETB 6,2% 14 Penetration of the service in households 49,9% 48,9% Fuente: Elaborado por GDE. Información, SIUST (MinTIC 2015) archivo: informetrimestral1t2015.xlsx Telecomunication Sector in Colombia Market Share 1Q2015 Operator with the largest market share Fixed Line Dedicated Internet Paid TV Mobile Internet Mobile Services 15 Others Total (Thousands) Telecomunication Sector in Colombia Market Share 1Q2015 Operator with the largest market share Fixed Line Dedicated Internet Paid TV Fixed Line Dedicated Internet Paid TV Fixed Line Dedicated Internet Paid TV Others Total (Thousands) 16 17 Corporate Strategic Plan, PEC: 2012 – 2016 Transformation In 2022 ETB will be a corporation with COP $4.5 billion in revenue. The EBITDA margin should be greater than 45%. ITransformETB N-Play services - FTTH IPTV 4G - LTE mobile services. Regional and Corporate Services strengthening Client Strategic Management. Total investment for strategic programs USD $ 1.0 billion 30% of its revenues come from outside Bogotá. Foreign Bond: Issued in January 2013 for COP$530 billion, at a rate of 7% with 10 years of maturity. Retirement Pension commutation: The largest commutation in the history of Colombia. – A lliability of COP$1.2 billion. – 3.859 people benefited. – Current and future pensions are guaranteed. 17 Strategic Corporate Programs N-play, ETB Convergente With this program, ETB is techonologically leading the industry. Due to fiber to the Home (FTTH), based on the unlimited capacity of FTTH, we may offer our clients convergent telecommunications services and topquality entertainment, constituting an innovation in the Colombian market.. WiFi ETB acquired most of the infrastrcture needed for the implementation, management and control of WiFi zones in Bogotá. The company designed and implemented temporary solutions to provide a free WiFi service in highly crowded event Excelencia en el servicio Servicios Móviles, 4G de ETB The comercial 4G Mobile Service Offer is supported on a 4G LTE acces network, together with Colombia Movil, strategic partner with whom an infraestructure sharinng agrement has been subscribed, allowing nationwide coverage. this access network oncluides the latest technologies avariable worlwide to ensure quality services and experience to our clients. Potencialización de Regiones To consolidate ETB’s regional presence, with quality infrastructure and competitive offers in the corporate segment. Regional ETB employess were involved in the fiber optics infraestructure deployment, the commercial offer construction and the sale of services. Aiming at cultural transformation, the Client Experience Vice Presidency poses as challenges the compliance of basic client expectations in the different interactions, development of iniatives that allow improving client experience and mobilizing employees and allies towards a culture of service Gestión estratégica de Cliente, información al conocimiento. ETB de la Thaks to the information govemment model definition and to development implemented in Data Warehouse, higher information volume is avariable. the above currently allows the company to obtain basic information per strategic bussiness unit, offering opportunity and quality for the decision-making process. 18 Porfolio ETB FTTH IPTV Fiber To The Home Television Mobile Services 4G 19 ETB´s Porfolio FTTH 2014 The first year of operation Only operator doing FTTH Bogotá One of the best cities with Internet connection in LATAM 2015 Development of new value-added services Goal: 1 millón home FTTH Fibra Óptica passed - 65% - 70% of the households in Bogotá 855 thousand homes passed, 40% of the Bogotá´s households 242 thousand connectable homes Speeds up to: 75 20 thousand connected homes Goal: 140 thousand homes connected MB/Seg Upload 150 MB/Seg Download Achieved up to June: +1 millón homes passed 55 mil homes connected IPBX Provisioning over FTTH 20 ETB´s Porfolio 2015 IPTV Goal: 80 thousand customers Achieved up to June: FTTH TV:+28 thousand customers FTTH TV+ Cúcuta: + 42 thousand customers . 2014 Launched in April 73 HD Channels 107 SD Channels 4.000 Customers IPTV Televisión The best platform in Colombia via FTTH Second IPTV antenna in LATAM Recording up to 5 channels at the Same time Option to rewind up to 60 minutes Less than 1 second to switch Channels Allows the pausing of live channels for later viewing Implementation of VOD (Video on Demand) Implementation of OTT: live channels on mobile devices New variety of channels: Goal: 83 HD Channels 21 ETB´s Porfolio Mobile Commercial partnerships: 2014 Without discounting data from pre and postpaid plans. 2015 Goal: 350.000 clients Launched in October Facebook Nationwide coverage Partnership with Tigo: Data: 4G spectrum Voice: 3G network Low level of CAPEX Mobile 4G Whasapp National expansion: Commercial presence for mobile services in: B / manga, Cucuta, Santa Marta, Barranquilla, Medellin, Cali, V / cencio, and Popayan. Up to June: 162.337 clients Up to August: 230 thousand clients Spotify Coverage 4G: 74 municipalities in August Calls COP$ 3 per second 20 thousand customers in two months 62% post-paid 38% pre-paid 85 Selling points in Bogotá: Shoping Centers, Authorized dealers, Retailers, mobile units and own shops. 19 Points of attention in Bogota: Own stores, dealers and Cades Product development for the SMEs / corporate sector Support to the first film festival made with smart phones in LATAM 22 Current Certifications Local and foreign currency Moneda local Ba1 BBB- Perspectiva Estable 2 LOW DEBT LEVELS, significant margins of covaerage in regards to its financial obligations DEBT PROFILE Domestic Corporate credit rating is AAA since 2003 1 CASH FLOW Generation 4 3 CONSERVATIVE FINANCIAL MANAGEMENT Policy First company in Colombia to obtain international INVESTMENT GRADE CREDIT RATING 23 Current Certifications ETB was certified for its time in environmental management ISO14001:2004. ETB ascender from 57 to 83 points in corporate Transparency measurement Transparencia por Colombia Quality Management System and Risk Management - ISO 9001: 2008 and NTCGP1000: 2009 ETB is For the Second acknowledge consecutive year "WORLDCOBETB receives CSR" for its ethnics From the Environmental and transparency Colombian Management System - gestion and for the Security ISO 14001: 2004 consolidation of its Exchange (BVC Corporate for its a acronym Management System Responsibility in spanish) the Information Security Management. Investor Relations ISO 27001: 2005 Recognition. BUREAU BERITAS CERTIFICATION . 24 Content 1. Stability 2. Finacial Statements 3. Social Corporate Responsability 25 Financial Statements - IFRS Balance Sheet Total Liabilities (COP$ thousand milion) (USD$ million) Total Assets COP$ 1.836 USD$ 917 COP$ 4.699 USD$ 2.348 At 31st of December 2014 COP$ 4.613 USD$ 1.853 At 30th of June of 2015 At 31st of December 2014 COP$ 2.198 USD$ 883 At 30th of June of 2015 Total Equity COP$ 2.863 USD$ 1.431 COP$ 2.415 USD$ 970 26 At 31st of December 2014 OER Average: 2015: $2.489; 2014: $2.001 At 30th of June of 2015 Financial Statements - IFRS Income of Statement Profit (COP$ millon) (USD$ millon) Continuing operations Revenue COP$ 666.920 USD$ 333 COP$ 61.582 USD$ 24 COP$ 679.809 USD$ 273 At 30th of June 2014 2,54% COP$ 695.819 USD$ 347 (COP) At 30th of June of 2015 Ordinary activities Revenue COP$ 44.182 USD$ 22 At 30th of June 2014 At 30th of June of 2015 Net profit COP$ 713.525 USD$ 286 EBITDA At 30th of June 2014 At 30th of June of 2015 EBITDA Margin COP$ 260.468 USD$ 130 37,43% 1 Semester of 2014 OER Average 2015: $2.489; 2014: $2.001 COP$ 212.146 USD$ 85 EBITDA Margin 29,73% 1 Semester of 2015 27 Financial Statements Revenue (COP$ millon) (USD$ millon) 8% 1.600 -3% -1% 0% 10% 2% 8% -3% 1.400 0,2% -2,1% 6% 1,3% 2% -6,4% 1.200 COP$ 1.364 USD$ 681 COP$ 1.361 USD$ 728 COP$ 1.344 USD$ 747 COP$ 1.436 USD$ 793 COP$ 1.467 USD$ 772 COP$ 1.437 USD$ 666 COP$ 1.483 USD$ 754 COP$ 1.502 USD$ 722 COP$ 1.553 USD$ 658 COP$ 1.442 USD$ 621 1.000 0% -2% -4% -6% 800 -8% 2005 2006 2007 2008 2009 Ordinary Revenue 2010 2011 2012 2013 2014 Variation OER Average: 2005: $2.320,77; 2006: $2.357,98; 2007: $2.078,35; 2008: $1.966,26; 2009: $2.156,29; 2010: $1.897,89; 2011: $1.848,17; 2012: $1.798,23; 2013: $1.868,9; 2014: $2.000,68; 28 Financial Statements First 2015 Semester Revenue (COP$ millones) (USD$ millones) Revenues 37,17% COP$ 252.782 USD$ 26,% 102 Local 49,17% COP$ 176.752 Internet USD$ 71 6,27% COP$ 42.655 Long Distance USD$ 17 Mobile COP$ 21.744 3,20% USD$ 9 COP$ 334.247 Residential USD$ 134 COP$ 268.531 Corporate 39,50% USD$ 108 STRATEGIC BUSINESS UNITS BUSINESS LINE COP$ 7.092 1,04% 3 COP$ 91.196 13,41% Data USD$ 37 COP$ 87.949 12,94% Special Business USD$ 35 Television USD$ + Cucuta OCE Average: 2015: $2.489 Weight of participation in revenues (%) Mobile COP$ 21.744 USD$ 9 Infraestructure 3,20% COP$ 55.287 8,13% USD$ 22 29 Financial Statements Financial Indicators (COP$ miles de millones) (USD$ millones) EBITDA CAPEX CAPEX : the increase in property, plant and equipment + intangible increase cash flow - financial statements ETB 51% 50% COP$ 660 USD$ 330 53% COP$ 620 USD$ 331 47% COP$ 717 USD$ 333 COP$ 752 USD$ 396 45% COP$ 756 USD$ 409 COP$ 375 USD$ 173 41% COP$ 634 USD$ 352 COP$ 615 USD$ 329 COP$ 279 USD$ 151 30% COP$ 249 USD$ 131 COP$ 564 USD$ 282 COP$ 269 USD$ 108 COP$ 219 USD$ 121 COP$ 212 USD$ 85 2009 2010 EBITDA 2011 2012 2013 Margen EBITDA 2014 Junio 2015 2009 2010 2011 2012 2013 2014 Junio 2015 CAPEX 30 OCE Average: 2009: $2.156,29; 2010: $1.897,89; 2011: $1.848,17; 2012: $1.798,23; 2013: $1.868,9; 2014: $2.000,68; 2015: $2.489 Financial Statements - IFRS Income of Statement (COP$ Thousand) (USD$ Thousand) Up to June 2015 COP 2014 USD COP USD Variation COP Absolut % RECURRING ACTIVITIES REVENUE FROM RECURRING ACTIVITIES COP 713.525.939 USD 286.696 COP 695.819.906 USD 347.792 COP 17.706.033 2,54% Cost and expenses on recurring activities COP 723.362.241 USD 290.648 COP 645.243.869 USD 322.512 COP 78.118.372 12,11% PROFIT ON RECURRING ACTIVITIES -COP 9.836.302 (USD 3.952) COP 50.576.037 USD 25.279 -COP 60.412.339 -119,45% COP 1.362.463 USD 547 -COP 6.763.504 (USD 3.381) COP 8.125.967 -120,14% PROFIT BEFORE TAXES -COP 5.349.182 (USD 2.149) COP 49.052.265 USD 24.518 -COP 54.401.447 -110,91% Income taxe prevision (imporenta and CREE) COP 66.931.275 USD 26.893 -COP 4.869.807 (USD 2.434) COP 71.801.082 -1474,41% NET PROFIT COP 61.582.093 USD 24.744 COP 44.182.458 USD 22.084 COP 17.399.635 39,38% Net Finacie cost 31 OER Average 2015: $2.489; 2014: $2.001 Financial Statements Dividends Billion COP ETB has distributed significant amounts of cash in dividends. Since 2002, ETB has declared COP$1.901billion. Dividen Yield on Ordinary Dividends Declared Paid On the 31st of December of 2014 ($19 per share and a share price of $507 COP ) 3,75% Million USD Dividen Yield on Extraordinary Dividends On the 26st of August of 2015 ($ 19 per share and a share price of $ 549) 20,74% 32 Declared Paid OCE: 2005: $2.320,77; 2006: $2.357,98; 2007: $2.078,35; 2008: $1.966,26; 2009: $2.156,29; 2010: $1.897,89; 2011: $1.848,17; 2012: $1.798,23; 2013: $1.868,9; 2014: $2.000,68; Financial Statements ETB Share and COLCAP $ 600 Variation 1.900 1.752 $ 550 01/10/2013 30/06/2015 ETB Price 33,08% 1.800 1.700 COLCAP -24,27% 1.600 $519 $ 500 1.500 Precio ETB 1.400 $ 450 1.300 1.331 COLCAP Variation 2,37% 01/01/2015 1.200 $ 400 $ 390 ETB Precio 30/06/2015 1.100 COLCAP $ 350 1.000 - 12,00% 33 Content 1. Stability 2. Finacial Statements 3. Social Corporate Responsability 34 Social Corporate Responsability Transparency Program Amendment to the company´s bylaws. A new Governance code and the ethics committe were created. The transparency and Zero tolerance corruption Policy was lauched. Program for Massive use of ICT and Communication Technologies Accenture´s Innovation award. In the Corporate Social Responsability category. 25 " Vive Digital " (PVD) hotspots were implemented with an agreement with Minister of Information and Comunication Tecnologies. 105.836 people were trained in the use of ICT. Information Communication Technology - ICT Massive use program: Types of Interactive portals: ETB Portals. Sena Portals. Citizen atention service Portals. Application-APP development Center. Turism Information Points – TIP Interactive buses Human and Gender Equity ProRights program The Human rights policy was lauched. Contractor Development Program The agreement on best corporate responsibility practicess was included in the procurekment manual. A course in human Rights and business was developed. The development of the first phase of the Corporate Responsability Program, mas developed in conjuction with Universidad Externado de Colombis an With A wareness raising campaigns on women's and children's Pacto Glabal. rights were done The Suppliers standardization process was developed 35 36