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CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 8
AT THE AIRPORT
PROGRAMA ACCIONES EXPERIMENTALES 2011
VOCABULARY
Excuse me: perdone
(exquius mi)
Please to meet you: un placer conocerte
(plis tu miit ju)
My pleasure: un placer
(mai pleshur)
Welcome : bienvenido
(guecom)
Trip : viaje
(trip)
Tired : cansado
(tair)
To meet: conocer
(tu miit)
Underground: metro
(andergraund)
Customers: clientes
(costomers)
Special require: requerimiento especial
(espeshial ricuair)
Welfare: bienestar
(guelfer)
To greet: saludar, recibir
(grit)
Designate: designar
(designait)
Seat: asiento
(sit)
Safety procidures: procedimientos de seguridad
(seifti prosidiurs)
Goods: artículos, mercancia
(guds)
Pay attention: poner atención
(pai atenshon)
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 8
AT THE AIRPORT
LISTENING
Presentarse a uno mismo (audio airport 1)
You: Excuse me… Are you Mr. Hasek?
Mr. Hasek: Yes, I am.
You: Good morning Mr. Hasek. I am Marta Lopez. I am Mr. Santos secretary.
Pleased to meet you.
Mr. Hasek: My pleasure.
You: Welcome to Spain. How was your trip?
Mr. Hasek: It was great but I’m tired.
You: I see… Let’s take a taxi.
QUESTIONS
1. Who is Marta Lopez ?
2. Where did Mr. Hazek arrive?
3. How did he arrive?
Presentar formalmente ( audio airport 2)
You: Mrs. Santos, I’d like you meet Mr. Hasek from the Czech Republic.
Mrs. Santos: How do you do?
Mr. Hasek: How do you do?
Mrs. Santos: Welcome to Spain. Mr. Hasek.
QUESTIONS
1. Where is Mr. Hazek from?
2. Who is meeting Mr. Hazek?
Presentar con un grado de formalidad inferior (audio airport 3)
You: Hi Peter! How are you?
Xes: Fine, thanks. And you?
You: Very well, thank you. See, this is Helena. She is a receptionist in London.
Xes: Hi Helena. Nice to meet you.
Helena: Nice to meet you.
QUESTIONS
1. What does Helena do?
2. Where does she work?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 8
AT THE AIRPORT
Hablar de uno mismo. (audio airport 4)
Xes: I know London very well. Where do you live?
Helena: I live in Oxford St.
Xes: You live in the city centre. Do you take the underground to work?
Helena: Yes, I do.
Xes: Are you happy in this company?
Helena: Yes, I am. I like my job.
Xes: What are you responsible for?
Helena: I welcome customers, organize phone calls, fax and email, and help
customers with any special require,
Xes: You are very busy!!
Helena: Yes, I am. Oh! It’s about time to go to the conference.
Xes: OK. Let’s go.
QUESTIONS
1.
2.
3.
4.
5.
6.
Where does Helena live?
Where is Oxford Street?
Does Helena like her job?
Does she take the underground?
What does she do at her job?
What are they going to do?
TRADUCTION
You: Discúlpeme… ¿Es usted el Sr. Hasek?
Mr. Hasek: Si, lo soy.
You: Buenos días Mr. Hasek. Soy Marta López. Soy la secretaria del Sr. Santos. Encantada de conocerle.
Mr. Hasek: Un placer.
You: Bienvenido a España. ¿Cómo fue su viaje?
Mr. Hasek: Fue bien pero estoy cansado.
You: Eso veo… Vamos a coger un taxi.
You: Sra. Santos, querría presentarle al Sr. Hasek de la República Checa.
Mrs. Santos: ¿Cómo esta?
Mr. Hasek: ¿Cómo esta?
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 8
AT THE AIRPORT
Mrs. Santos: Bienvenido a España, Mr. Hasek.
You: Hola Xes! ¿Cómo estas?
Xes: Bien, gracias. ¿Y tú?
You: Muy bien, garcías. Mira, ella es Helena. Es recepcionista en Londres.
Xes: Hola Helena. Encantado de conocerle.
Helena: Encantada de conocerle.
Xes: Conozco Londres muy bien. ¿Dónde vives?
Helena: Vivo en la calle Oxford.
Xes: Vives en el centro de la ciudad. ¿Cojes el metro para el trabajo?
Helena: Si, lo cojo.
Xes: ¿Estás feliz en esa compañía?
Helena: Si lo estoy. Me gusta mi trabajo.
Xes: ¿Qué responsabilidades tienes?
Helena: Les doy la bienvenida a los clientes, organizo llamadas de teléfono, fax e e-mails, y ayudo a los clientes con cualquier cosa que necesite.
Xes:! Estas muy ocupada!
Helena: Si, lo estoy. Oh! Es hora de ir a la conferencia.
Xes: Bien. Vamos.
EXCERSICES
1. Completa el diálogo:
You: Excuse me. ____________________ Mrs. Lopez?
Mrs. Yes, I am.
You: Good morning Mrs. Lopez. ____________________ Marta. ___________________ to meet youMrs. Lopez: ___________________ to meet you.
You: Welcome to Spain. __________________ you tired?
Mrs. Lopez: Yes, I am.
You: Let’s take a taxi.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
LESSON 8
AT THE AIRPORT
PROGRAMA ACCIONES EXPERIMENTALES 2011
2. Traduce los textos.
WHAT ARE YOU RESPONSIBLE FOR (audio airport 5)
Maria: I’m an air-hostess. I am responsible for the safety, welfare, comfort and care of passengers on an aircraft. I meet and greet passengers when they board and
help them to their designated seats. Then, I demonstrate safety procedures and check all passengers seat belts. When the plane takes-off, I sell duty free goods and I
pay attention to identify passengers needs.
Mark: I’m a hotel manager. I’m responsible for the hotel management. I have responsibly for planning, organizing and directing the work. Besides, I recruit and train
staff. My main goal is to ensure customers satisfaction.
Antonio: I’m a public relation officer. I’m responsible for the reputation of organisations. I research into public opinion, plan PR (Public Relations) campaigns, answer
enquires from journalist and organize especial events such as conference and exhibitions.
Sandra: I’m a travel agent. I’m responsible for sale and holyday and business travel products. I handle customer order and I advise clients about foreign currency,
travel insurance and visas. I deal with complains.
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 8
AT THE AIRPORT
GRAMMAR. IRREGULARS VERBS
Infinitivo Pasado
Participio de
pasado
Español
Beat
Become
Burn
Catch
Choose
Cut
Draw
Feel
Find
Hear
Keep
Let
Light
Mean
Mow
Beat/Beaten
Become
Burnt
Caught
Chosen
Cut
Drawn
Felt
Found
Heard
Kept
Let
Lit
Meant
Mown
Ganar/Golpear
Llegar a ser
Quemar
Coger
Escoger
Cortar
Dibujar
Sentir/tocar
Encontrar
Oir
Retener
Dejar/arrendar
Encender
Querer decir
Cortar(cesped)
Beat
Became
Burned/Burnt
Caught
Chose
Cut
Drew
Felt
Found
Heard
Kept
Let
Lit
Meant
Mowed
Infinitivo
Pasado
Participio de
pasado
Español
Overcome
Prove
Put
Replay
Shake
Smell
Spin
Stand
Swear
Teach
Throw
Tread
Undo
Wear
Write
Overcame
Proved
Put
Repaid
Shook
Smelled
Span
Stood
Swore
Taught
Threw
Trod
Undid
Wore
Wrote
Overcome
Proven
Put
Repaid
Shaken
Smelt
Spun
Stood
Sworn
Taught
Thrown
Trodden
Undone
Worn
Written
Vencer
Probar
Poner
Reembolsar
Agitar(se)
Oler
Estar de pie
Jurar
Enseñar
Lanzar
Pisar
Deshaser
Llevar puesto
Escribir
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 8
AT THE AIRPORT
Model verbs:
+ I can play the guitar.
› Yo puedo tocar la guitarra.
Can: - I can’t play the guitar › Yo no puedo tocar la guitarra.
¿ Can you play the guitar › ¿Tu puedes tocar la guitarra?
1. Posibilidades:
Expresan una posibilidad:
Poder:
Can: Es el infinitive y solo se usa en el presente
Could: Es el pasado y el condicional
Be able to...: Se utiliza con todos los demás tiempos conjugando el “Be”.
+ We could come.
Could: - He couldn’t come.
¿ Could he come?
+ I will be able to do it
› Yo podre hacerlo.
Be able to: - I won’t be able to do do it › Yo no podre hacerlo.
¿ Will you be able to do it? › ¿Podrás hacerlo?
2. Obligaciones:
Must
Obligation
Have to
Advice
Lack of obligation
Should
Ought to
Don’t/doesn’t/didn’t have to
Needn’t
› Nosotros pudimos/podríamos venir.
› Él no pudo/podría venir.
› ¿Él pudo/podría venire?
Obligación
Deducción
Sin vebos auxiliares
CURSO AVANZADO DE INGLES. ATENCION AL PÚBLICO
PROGRAMA ACCIONES EXPERIMENTALES 2011
LESSON 8
AT THE AIRPORT
EXCERSICES
3. Completa las oraciones con el tiempo adecuado del verbo entre paréntesis:
a.
b.
c.
d.
e.
f.
g.
h.
i.
j.
How long ____________________ (you/be) here?
He _________________ (study) English for three years.
They ____________________ (listen) to music now.
When ____________________ (she/arrive) yesterday?
What colours ____________________ (be) this jumper?
Why ____________________ (you/break) the glass this morning?
When he ____________________ (arrive) he ________________________ (listen to music)
They ____________________ (play handball for ten years.
If you don’t do out, you __________________ (not/make) new frinds.
I ____________________ (win) a race when I was ten years old.
4. Completa con el verbo modal que corresponda:
a.
b.
c.
d.
e.
____________________ you ride a bike when you were a child?
____________________ come tomorrow?
You ____________________ study more.
You ____________________ smoke in pubs.
Students ___________________ study in summer.
5. Traduce:
a.
b.
c.
d.
Ha podido arreglar el ordenador.
No tiene por que traer el coche.
Could you finish the composition?
He must be very tired today.