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Monitoreo Ciudadano de
la Carta Compromiso al Ciudadano
Procedimiento Conciliatorio
SEÑOR USUARIO:
Hacemos de su conocimiento que durante el 2007 se implementó en
esta Comisión Nacional la figura de participación ciudadana denominada
“MONITOREO CIUDADANO”.
Es un mecanismo de participación donde la sociedad civil organizada evalúa y
asegura, que la institución está cumpliendo con los compromisos establecidos
en la carta compromiso al ciudadano, además de realizar sugerencias en busca
de enriquecer la calidad y fomentar la transparencia en los servicios públicos.
Para este primer ejercicio se contó con la participación de la Facultad de
Derecho de la Barra Nacional de Abogados, A.C., quienes colaboraron en la
evaluación y propusieron algunas acciones de mejora para nuestro servicio,
sugerencias que ya se implementaron.
Lo anterior refrenda nuestro compromiso con la mejora continua y la búsqueda
de la excelencia en el servicio.
Para mayor información usted podrá consultar nuestra página de internet:
www.condusef.gob.mx en el apartado Carta Compromiso al Ciudadano.
Por su atención… Muchas Gracias.
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QUEJAS, DENUNCIAS,
SOLICITUDES, SUGERENCIAS,
CONSULTAS O RECONOCIMIENTOS
Porque nos interesa promover la transparencia de
la gestión pública y lograr la participación ciudadana,
ponemos a tu disposición los medios para presentar una
Queja, Denuncia, Solicitud, Sugerencia,
Consulta o Reconocimiento
1. Personalmente
4. Página de internet
acudir al 9º piso, y presentarse
http://www.condusef.gob.mx en el sitio
en el Área de Quejas.
del Órgano Interno de Control
2. Vía telefónica
5. Correo electrónico:
por línea directa o a los números yolardz@condusef.gob.mx
54 48 71 80 y
atención de la C. Yolanda Rodríguez
01 800 71 71 774
Sánchez
3. Por Buzones
6. A través de la Secretaría de la
Función Pública
instalados en las áreas de
asesoría las 24 horas los 365 días del año
atención al público.
Distrito Federal: 2000 2000
De Estados Unidos 1 800 475 2393
sactel@funcionpublica.gob.mx
Titular del Órgano Interno de Control
Lic. Manuel Galán Jiménez
mgalan@condusef.gob.mx
54 48 71 77 Fax 54 48 71 76
Ayúdanos a combatir
la Corrupción
Titular de Quejas y de Responsabilidades
No permitas
Lic. César Larriva Ruíz
irregularidades,
clarriva@condusef.gob.mx
estamos para servirte
54 48 71 75
Sancionar las conductas indebidas,
satisfacer las necesidades y expectativas
de los usuarios de la CONDUSEF, es tarea de todos
Ubicación:
Av. Insurgentes Sur
No. 762, Piso 9,
Col. Del Valle,
Mexico, D. F. 03100
Delegación Benito Juárez.
Horario
de Atención:
Lunes a Viernes
de 9:00
a 18:00 horas
(9(172
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11. Cómo se le conoce a los eventos altamente
improbables.
12. Cuál es la ciencia que etimológicamente significa “Leyes de la casa”.
13. Cómo se le conoce al registro de ingresos y a la
planeación de los gastos en un periodo de tiempo.
14. Forma de enviar dinero de Estados Unidos a
México.
15. Título de crédito que opera en el mercado de
valores.
16. Siglas de la autoridad que supervisa a las Casas de Empeño.
17. Operación pasiva que no pueden realizar las
Sofomes.
18. Siglas de la autoridad que va supervisar los seguros básicos.
19. Quién se encarga de coordinar el sistema de
pagos en el país.
20. Quién calcula la inflación en México.
3/,5#)¼.
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1. Es una de las fiestas más importantes del
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2. Qué significa la etimología de la palabra Navidad.
3. En dónde fue el primer banquete de Navidad en
el que se festejó el nacimiento de Jesús de Nazaret.
4. Cómo se le conoce a la Navidad en las lenguas
germánicas.
5. Fiesta popular que recuerda el trayecto de San
José y la Virgen María para llegar a Belén.
6. Cantos alusivos al nacimiento del Hijo de Dios.
7. Ingreso que se guarda, con objeto de utilizarlo en
un futuro cercano.
8. Cuál es la operación bancaria similar al factoraje
financiero.
9. Cómo se le conoce a la garantía constituida sobre
bienes muebles.
10. Ingreso que se deposita a plazos largos con la finalidad de acrecentarlo.
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Tu opinión es importante. Envía tus comentarios, opiniones y sugerencias a:
proteja@condusef.gob.mx
O llámanos al tel:
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