Field Service Strategy Proposal Eng. Jorge Antonio Peña REV. 6 – Apr 22 Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Agenda 1. 2. 3. 4. 5. 6. 7. 8. Our clients Budget distribution Target FSE - Core Service offering Organizartion Interrelated Strategic Activities Scope & Methology Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 1. Our Clients • • • • • Who are our Customers? Which FLSmidth’s equipment do they owned? Which is their annual maintenance budget? Which is the maintenance strategy effectiveness? How is their spare parts inventory for the scheduled maintenance's tasks? • What are the most relevant optimization projects for this year (maintenance)? Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Who are our Customers? Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Which FLSmidth Equipments do they owned? Mill Size Diámetro (Ft) Largo (Ft) Antamina 24x36 24 36 Antamina 38x21 38 21 Antapaccay 26x40.5 26 40.5 Antapaccay 40x25 40 25 Cerro Corona 24x14 24 Cerro Verde 24x36 Cerro Verde 27x44 Constancia Área revestido del molino ft2 (A) Mill Type Mill Supplier Liners Material Zona Cantidad 3,620.57 BM FLSmith Steel Norte 4 4,777.14 SAG FLSmith Steel Norte 2 4,371.71 BM FLSmith Steel Sur 2 5,657.14 SAG FLSmith Steel Sur 1 14 1,961.14 SAG FLSmith Steel Norte 1 24 36 3,620.57 BM KRUPP Polysius Steel Sur 4 27 44 4,879.29 BM KRUPP Polysius Steel Sur 6 26x41 26 41 4,412.57 BM FLSmith Steel Sur 2 Constancia 36x26.5 36 26.5 5,034.86 SAG FLSmith Steel Sur 1 Cuajone 20x33.5 20 33.5 2,734.29 BM Svedala Steel Sur 2 Cuajone 16.5x20 17 20 1,522.71 BM Allis Chalmers Steel Sur 8 Inmaculada 18 x 14.5 18 14.5 1,329.43 SAG Metso Steel Sur 1 Inmaculada 18 x 24 18 24 1,866.86 SAG Metso RUBBER Sur 1 Las Bambas 26x40.5 26 40.5 4,371.71 BM FLSmith Steel Sur 2 Las Bambas 40x25 40 25 5,657.14 SAG FLSmith Steel Sur 2 Quellaveco 26x40.5 26 40.5 4,371.71 BM Metso Steel Sur 2 Quellaveco 40x24 40 24 5,531.43 SAG Metso Steel Sur 1 Toquepala 21 x 33.5 18 33.5 2,404.29 BM Metso Steel Sur 1 Toromocho 28x44 28 44 5,104.00 BM FLSmith Steel Centro 2 Toromocho 40x26 40 26 5,782.86 SAG FLSmith Steel Centro 1 Toromocho 40x26 40 26 5,782.86 SAG Metso Steel Centro 1 Toromocho 26x41 26 41 4,412.57 BM Metso Steel Centro 2 Toromocho 36x26.5 36 26.5 5,034.86 SAG Metso Steel Centro 1 Yanacocha 32x34 32 34 5,028.57 SAG METSO Steel Norte 1 Customer Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 2. Maintenance Budget Distribution (est.) FLSmidth Clients Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Equipment Performance & Opex Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. cs Spare parts Maintenance Repairs Service CLIENTS 3. Target: Commercial Grow via Technical Assistance FIELD SERVICE ENGINEERS AS A “FAMILY DOCTORS” TO OUR CUSTOMERS Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. FSEs' Visits on Site Value our services Push hard our Services Offer to the market Trust in our Local Assistance Capabilities Trust in FLSmidth • • • • General inspection of our equipments Review of maintenance’s tasks backlog Review of spare parts inventory Short technical lectures KEY FACTS: 1.Our clients need to know the worth of our services for their operation! 2. Fses’ visits on site are a powerful tool to detect new business opportunities! Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 4. FSE’s Core Concept Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 5. Field Service’s Offering - Technical Assistance ANNUAL CONTRACTS & SPOT TECHNICAL SUPPORT 1. 2. 3. 4. 5. Root cause analysis development Equipments’ life cycle audits Training & Workshops TCO RCM: Maintenance programs’ Update and Upgrade 6. Spare parts inventory evaluation & definition. - Turnkey Services 1. Overhaul FLSmidth’s machinery 2. Specialized reparations 3. Upgrades implementation. Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 6. Organization Chart FSE - BUSINESS DEVELOPMENT MGR CRM COORDINATOR FSE – CRUSHERS 1 FSE – MILLS 1 SCREENS+ M-H 1 REC., PU MP S + FILTRATION 1 HPGR + OLC 1 C+I 1 FSE – CRUSHERS 2 FSE – MILLS 2 SCREENS + M-H 2 REC., PU MP S + FILTRATION 2 HPGR + OLC 2 C+I 2 GYRATORY CRUSHERS & CONE CRUSHERS SAG & BALL MILLS VIBRATING SCREENS & MATERIAL HANDLING RECOVERING, PUMPS & FILTRATION HPGR & OVERLAND CONVEYORS CONTROL & INSTRUMENTATION Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 6. Org. Chart: Business Integration SERVCE MAN AGER PARTS SALES MANAGER PARTS SALES REPRESENTATIVE SERVICES FSE - BUSINESS DEVELOPMENT MGR SUPERCEN TER MANAGER EXECUTION MGR SHOP MAN AGER REPAIRS CRM COORDINATOR GYRATORY CRUSHERS & CONE CRUSHERS SAG & BALL MILLS VIBRATING SCREENS & MATERIAL HANDLING RECOVERING, PUMPS & FILTRATION HPGR & OVERLAND CONVEYORS CONTROL & INSTRUMENTATION Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 7. Interrelated strategic Activities Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Service Strategy – Spare Parts • Get involve in the maintenance planning process Detect spare parts that will be required • Inventory of critical spare parts Detect spare parts that must be in warehouse • Suggest of new developments / upgrades Recommended new compontents as kits of spare parts Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Service Strategy – Maintenance • Turnkey Service Offering Replace commodity maintenance service with specialized service (premium value) • Increase our capacity to offer more specialized services Training our field supervisors to execute selected maintenance services without FSE´s support. Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Service Strategy – Services • To be the main adviser for any technical decision of our clients. From specialist to expert development • Share knowledge that will push new service's demand. Worshop and Technical lectures • Maintenance audits (strategy or equipment) To detect new service opportunities. Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. Service Strategy – Services (cont.) • Involvement in maintenance projects. To take part of any kind of maintenance projects that will impact positively in reliability and performance of our equipments. • Collect key information of our equipments. Technical records that will help to forecast required assistances Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 8. Scope and Methodology Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. 8. Scope and Methodology Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws. THANKS REV. 6 – Apr 22 Title The information contained or referenced in this presentation is confidential and proprietary to FLSmidth and is protected by copyright or trade secret laws.
