mudomaha.com improved for you Look for your new account

J-60083
News
from your customer-owned utility
Look for your new account number soon!
As we continually strive to meet your expectations for quality
service, the District is updating its billing system this summer.
No action is required from you at this time.
After we transition to the new system, customers will have new
account numbers. Your bill format will look the same. Please
watch your mail for more detailed information on when you
will see a new account number on your bill.
Vol. 26 No. 2
2013
Who to contact
Gas, Water Emergencies 24/7:
402.554.7777
Customer Service:
402.554.6666 or customer_
service@mudnebr.com
Digger’s Hotline: 811
Website: mudomaha.com
For up-to-date information, check the “Alerts” or “FAQs”
sections on our website at www.mudomaha.com.
Online bill pay from your financial
or banking institution
If you use your own institution to pay your bill, you will need to
provide your new account number to process the payment.
Bank draft payments to M.U.D.
If you are on Bank Draft payment plan to the District, no
changes are required. The District will draft the amount due
(stated amount on the bill) from your account electronically via
the ACH system, per the arrangements currently in place.
If you want to enroll in the Bank Draft payment plan, please
contact Customer Service at 402.554.6666 or 800.732.5864.
M.U.D. on-line payment (MyAccount)
If you use MyAccount to pay your bill
online, please use your new account
number to process your payment.
The service provides customers with
24-hour access to billing and account information. You can view
and pay your bill, review account activity and utility use for the
past 24 months, and update account information.
Use automated phone menu to save time
Our employees are training on the new billing system to help
provide more efficient service to you. During this training and
implementation period you may experience longer wait times to
reach a customer service agent.
To pay your bill by phone or access your account information,
follow the prompts on our automated menu at 402.554.6666.
You may also pay your bill online at www.mudomaha.com and
log in to MyAccount.
mudomaha.com
improved for you
The District plans to launch a
redesigned website this spring
to provide a better online
experience and improved
customer service. You can:
• Access your account and
online bill pay
• Get tips to save on your bill
• See the latest news and alerts
• Learn about money-saving
natural gas appliances
• Find a speaker for your
classroom or group
The Safe Drinking Water
Act requires public water
supply systems to prepare
annual water quality
reports to provide accurate,
comprehensive information
about our water supply.
2012 Water Quality Report available
Metropolitan Utilities District is pleased to report to customerowners that their drinking water is safe and meets all federal and
state requirements.
M.U.D. serves 202,820
customers an average of about
90 million gallons of water
per day. For more information
about our water operations,
visit www.mudomaha.com.
To ensure that tap water
is safe to drink, the
Environmental Protection
To view the 2012 Water Quality Report and learn more
To view the 2012 Water
about the source and quality of your drinking water, visit
Quality Report and
learn more about the
http://www.mudomaha.com/water/12.ccr.pdf.
source and quality of
Agency (EPA) prescribes
your drinking water,
regulations to limit
visit http://www.mudomaha.com/water/12.ccr.pdf.
the amount of certain
M.U.D. will no longer mail printed copies of the report to all
contaminants in water
customers. If, however, you want a hard copy of the report,
provided by public water
please do one of the following:
systems.
• Check the box on your bill when you submit your May
More information may be
payment;
obtained by calling the EPA’s
• Call Customer Service at 402.554.6666, provide your name
Safe Drinking Water Hotline,
and address, or
800.426.4791, or visiting
their website: http://water.epa.
• Email customer_service@mudnebr.com and provide your
gov/drink/.
name and address.
ALERTA: Reporte de Calidad del Agua 2012
Es un placer para el Metropolitan Utilities District anunciarle a sus clientespropietarios que su agua potable es segura y cumple o sobrepasa todos los
requisitos federales y estatales.
El Reporte de Calidad del Agua 2012 está disponible. Para verlo y aprender más
acerca de la procedencia y calidad de su agua potable, visite
http://www.mudomaha.com/water/12.ccr.pdf.
M.U.D no le enviará más este reporte a sus clientes por correo postal. Sin embargo,
si usted desea obtener una copia del mismo, por favor seleccione la casilla
correspondiente en su factura cuando haga el pago de mayo, llame al 402.554.6666
o escríbanos a customer_service@mudnebr.com con su nombre y dirección.
(printed on recycled paper)