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"" # ! $ " "" % " ! # " " #"# # ""! & ........................... 17 LA AUDITORÍA EN EL SISTEMA OBLIGATORIO DE GARANTÍA DE CALIDAD.................................................................................................... 18 ( # " & # "" # ! $ "........................................ 22 TIPOS DE ACCIONES DE LA AUDITORÍA ................................................. 24 * + ,- ! # !#"#.............................. 26 " . !#"# "# ! "# " # " # / ! " # $% " & '#(#%#' ) " !! !"# " # ( # " # '#(#'#' )' # " " #1 # "# ! $ " 0! "# # . / . # / # !" " !#"# "# !"# # ( ! "# # " ! " # ! $ 2.8 Perfil DeL EQUIPO DE AUDITORIA EN EL CONTEXTO DE LA ORGANIZACIÓN Y DEL Líder Del Programa o equipo De Auditoría .... 27 ' ' " # ! * ( "# % " % % ) % # % ( % % " # " " & %# $% % " " !" '+ "" 2 3 " (" " & 4 " ) & ) " ", " "! # " & # "" # ! $ " # 5 ! ! 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• * • * ? F * * < < * * * ? > A* * D A* * * A* * ? C* + T A C* H * * C* C* @ * * * * = B A* # ?"A C* ?@ ? * > * = B A @ A D * E = B ? <D ? A D @ > *A < ?E F * * C* E ? + ? F @ + F @ K < M A @ B > F A K ? A C* ? K F < K * = " N C* @ * T * " A * A A C* * B = @ @ ? @ • >@ A + ? + * ? A < * A A * * D F A =* K * * • C* 6 + * • * * * • + GG 6 86 :T '2 !" • * C* A * + < ? *? * A @ *@ + F * * AK H = B C* MF < * * F A * E C* C* = A * < * @ A* @ A @ M A* K C* A N C* T F F * B * B + @ AN ? < @ MF A + N@ @ * = > * ? F M N ? K C* F M B N =+ > @ =* ?2/+2,+ 5 1 :1.2+ /8 13( /4,./ . , ? E C* @ F A@ • * + K N ? @ • "* C* A * + ?@ * ? C* * > ? < C* T F D * =* * < * * B + MA * @ K A* * *@ A =+ @ D> * ? < + F P < # * < = • C* F* B * * ? D A C* C* * ( 435 ( 5 *-( 649*1. ,( <2. 1<145 ,& • K @ ? + @ C* A < = *A B F A + ? H + F K =+ $ @ C* !" • * * • # * +? F A = * B = F * * B F * A* * C* A* C* D * @ @ A ? A B@ F * B< / ? = * = E @ * A* + K < @ C* = % & '( ) * ( +, '( , & ' + .+ /0 0 .'(( .& , & ,*+, & / 1 .' 0&& %( 0 % .',*' & + 0& , 1+ & '(' 2 ( & ) + + & .3 + % 4% + 5 . ( 0 %, & ' +0 6 ( . 0 & ( + .+ 0 7+ .+ '10 (8 / . &8 +( 0* & ' + '0 ( .5'0 +* . & 7 + 1% *( .&. *('6 0' + / 0) .',' ,* .& 6 '( & +. ( + 8 1+ + 0&& %.3 7 +00& , & ( ' % .' & 9& ' 6 .&8 / 6. . 7:&. DESCRIPCIÓN DEL MODELO # "* 4 'G: +* + * "* E @ < GG + = B A * A = B < *? ?* < A A * * < A* F ** D C* * A M C* F N T @ ? ? C* B *A * < A @ D ** * H ' C* " F* * "* * < 6 + /</-( 64 :1. *5 /-/45 + /. 6 * + A* C* B @ * ? @ <* = B ?@ * C* * *D 48 /9*1 + 1C145 ( C/6 * @ *B + + * C* * C* C* F D * A? A *@ @ * F D* C* * /48 ( ,4I, F 13215 /6 * + " * F* @ < < A *? K < * * * =* ? ?@ + @ ? * @ !" 14-( . . 1I6 = B @ @ FD B? F * /48 ( ,B( . ( :,:6 * = B C*K < * K + * B F ? < * C* A A? * B " K * B * < + A* ; 2 *? ? * A C* * * ,. ( :1I& + ? F < * B < 2 ; * + * + ? =* C* " @ F * * D C* E> * A @ C* E , # = + * A* U ? ? A + ? * C* = = =* + * B B @ +* # * * D @ * C* * * = * ? F C* @ < C* < A F* = B < A C* * A* @ > > @ C* * F + A * * D < * = B <A ? * C* D ? + F E+ !" ? > F C* ?@ A ! * @ * = +* F C* * * + +* > D < GG ? # 'G: =* < D @ @ * # GG > F K 6 * + D U = ? * 'G: * C* - + * A* D * + < A A* 6 B F @ =* L A A L ' ? * * = = K F ? D A @ =*+ @ K = A ? A ! ? * + F @ !" =DF A = =* < C* 6 ! " #$ #%& C* = B ? D F * +> A C* * < D * * %% K A B < * * * = + A* ? @ * * A # =* F ? @F = B * = B F < * D > F F E+ ? =+ ? > ? B = C* ? @ F * = ? B " !" ! * D B > < ? H H * * @ @ < * C* = A < * @? =* A @? A B A * + ? B * C* C* *= ? * B F** ?F ? * B A < B< = B C* F* * * =* 6 F A F *= ? * F ? ? *? * + * B A 6 * C* < ? = B D ? @ # F = B @ @ =* A A= H * > F " " =* " @ * B< = B < A < < < * B * M B U("N 0& .' & 9& '/+ % & '() *( '* , & .5 .'( ( 0*' () +0 .&8 0 8+ % .3 7 0 % , & ' + '0*( '. 0'0*('(& ('07 + &6. .3 +0 1( .5 0 0 ,* =' * ( *( '*' ( ..' 0 , '( , & '> 0 ,1 ( '/+ 6 .3 + .+ 0* ( /.',' & ( + '( ? .3 0% .' % & '/0 .' 0&& %7 % *( ( ( 4% 0& ' *( + -( ..' + % & '( ) , ( 0, +( /0 +0 08 .' 0 & .& 0 ' 0 &( 8 /7 0 ' 0 %&+? 0& *( ? - .',' * ( & % *( '. 0' , '( , & '/ ' 0 ( *'01+ . (( ( +..+ ' 4% .' %. 8 +0.( . & 0 .+ '(+ ' & ('(/+ % & '() 1 8( 0 .',' % *( '. 0' .' & %' 4% !" .',*( ', & & ' & .3 0+ % * + '( ? .3 + 1@04% + = , * A C* F C* * + E # A A C* > F @ < * ?C* A * =? F D * ? = F A F @ * 6 * D = B C* +? ? A * * + = ? *A C* @ @ + < * ? <* C* K B A D + + * D * A + .+ C* A= * F* B * + * = B @ = B ? 6 A? @ +@ * * C* ?@ ' " * C* = < F B C* * = B A? D * ? * ** * >@ B * K * *@ A * + F * =* A* ? * + A = * @ * < * *? B E C* * * C* * C* * C* C* * ? C* C* B "* + !" * + * A @F C* * ? @ ? D C* A =* * 6 C* = * B ' H @ =* * + E*A C* * * F * * ** A A? * + E * * ? ? < A * A F C* B % * * B E ? D A ? A = ? C* A* A C* A * B F ? C* A * ? @ C* * M N@ # * H " @* + @ D? * C* > *@ D ? * # * = * ?C* C* * # *? F A* F D A F *? A * A * * * * D F * ?@ K ? * A F* ? *@ = ? ! + A * < A ? + E * ?# * + = * + A ?# A @ * @ !" ; C* "* + A * @ A = B ? C* F B > * = @ C* ** D = B * F F @ P A *A = @ C* A C* * ? , < <A ? C* < = + "* < " < * ? C* ? * A F A ? @ < * + B ** ? C* F A A * + A* = + * = =* = B F C* * E AD 6 * ! * A = @ B E+ ? * D A * F < @ *? * @ C* =* D <* A A 6 < * @ C* * * A D T * * + E B = B D + !" =* < * B =* ? ? A @ = B * @ ? C* <* H F =* + A ? =* + ? = @ A* < D F + * # + C* F C* F C* @ =*+ F * * = B F D D =* @ A * < =* * * B ? = B A* * > = B 6 K * = ? * C* ? @ A D * + ? A = @ * H? < > + E ? F A ? F D > ? ? > * @ =* F A* C* B <? * ? A B ** E F * F * @=*+ K * @ * * * D ? =* * D @ ? =* F @ * * A =*+ ? * A A =* * * * ?@ F ? ? * + A A F * +?C* * A ? = B * B D ? <A F D * @ + ? * @ A* = B * B DE * ? A $ !" =* > @ < D > > E= C* < * ? @ A * * B = ? *@ F+ = * B * * ? ! @ * ? A = B * ? F A * = K C* + F * ? < * @* * C* F * *@ * ? < A * ? * @C* C* F * * ? B + C* ? F A A @ * < * B @ B * @ * + C* ?* * ?* * F A A F A * ? ? ? * * A ,3,--( /4133/4 *4 -/45 ( 4*/ 14 1.5 ( 1<2/ ,3;. ,3,--( /4132+ 1C145 ( C,3 :1B1+ 74 )141+ ,+ ,--( /413 :1 31)*( <( 145 / F 135 ,3 , 3* C1I 2*1:14 :1314-,:14,+ ,--( /413 -/F*45 *+ ,. 13 / 2+ 1C145 ( C,3 F . ,3 ,--( /413 -/F*45 *+ ,. 13)141+ ,4. ,2. ,41,-( 64:1,--( /4132+ 1C145 ( C,3:18 /+ <,5 ,. 9*11.-( -. /:1<1= /+ ,<( 145 /31-( 1+ + 1 D # J * " A D ' > * + = # 'G: GG ? +* ': + +* D < D A @ < * ' "* F ? * C* !" * + B * F* = B * B =+ < * * @ C* C* F A * + A * A * ** > F C* = "* • > = =F = B = = + F ? * + , + A * < *= ? • =* * B • F* *= @ @ @ 6 C* C* C* * *= ? C* = C* = C* A * F F F C* ? * ** = B B * ** 35 /3 -/4-125 /3 31 -/4-+ 15 ( I,4 14 . , 8 /+ <*. ,-( 64 :1. <,+ -/ :1 135 74:,+ 13 9*1 :18 ( 41 . , -,. ( :,: /B31+ C,:, -/45 + , . , -*,. 31 :13,+ + /. . ,+ 74. ,3,-5 ( C( :,:13:1. , *:( 5 /+ ; ,2,+ ,1.<1= /+ ,<( 145 /:1. , -,. ( :,: :1. ,,5 14-( 64143,. *: !" D ; " < = * + > DK F < = ? @ = B 6 D %& '8+ % .3 # D @ = B F + ( 0& '( 0 ? @ A* A * @* A A ? =* @ @* * C* * H @ * * *F *? F @ F @ @ F C* = A > D A* * * * = B S ? *D S ? * = A =* C* = * C* S ? F F ? / = * - 3 = * * @ U F *? " + A ? # * + C* E < @F =* * B + 6 * > =* C* * B @= F S" D? * B F @ F C* ? =* * ** @ * * C* = * ** C* + * K= ?# F * ? @ * " * @ *F* !" / $ & .3 + 0% (' = * A A* A , + * F* E+ ? @ F A C* C* < @ D * ? C* C* C* @ A ** A? C* F A ? @ E C* A A =* A <A ? C* ** " ** ? D * @ @ * * @ =* A + = B F C* ? = < = * * B > A B ? F A ? * ? > * = B F ? +? C* ? @F B + D C* * A* =* ? * = > ?* @ A * D < =* ** * E @ * D F @ K +* =* K @ + @ * * ? * D A * + < A ? * C* > A < @ * = D ! * !" * = C* * + = B A* @ C* B * = F F *5 /1C,. *,-( 64:1. , + 135 ,-( 64:1 1+ C( -( /3:1 ,. *: * @* * * A + @ * C* = B D F @ = B ? @ A* A A A ? =* @ * H @ * C* @ P * F F* * ? =* C* * ? =* ? @ A C* ? * ? * D A A * A* ? > * A @ AK * F ? * D * =* @ "* D* B ? +* ? * + @ F A * * + @ * + 0% (' . D F F @ * * < "* " A A ? * * C* & .3 " =* C* F C* @ * = C* % & '() > @ ** @ F ? A =* * " !" # =* F D A @ E F @ ** * A " C* * * C* ? * * * A F K B F A * ? A ? @ ? + ? *@ * B C* F = = = * 6 * * A = A* * " F C*K * " ? F ? F @ * > F = K ? = ** ? C* ? ? C* A* * = > * = A ? F F = = ? F * ? C* =* ?C* =* = A @ > A A * A T> ? A 6 ? * ? C* = ? * = F D F D?C* E D D A* ? F *@ < F = * ? * A C* 141+ ,+ . , -*. 5 *+ , :1 )135 ( 64 :1 . , *5 ( . ( I,-( 64?C* < * F ?* B * * * = ?* B * * E M * N ? F A F ?* B A A A !" ? F < C* ? < * * T F @ F A @ * F * K @ > * A 6V* F A SV* > B > SV * A T * F SV * SV * C*A SV * > = K L *,45 /32,-( 145 135 ( 1414<,F/+ 135 ,4-( , 3( 4 4( 4)*4, = *35 ( 8 ( -,-( 64S ( 4:( -,:/+ 13 -. 73( -/ 14 . , C,. /+ ,-( 64 :1 . , 18 ( -( 14-( , 14 . , )135 ( 64 :1 . /3 + 1-*+ 3/3 G/32( 5 ,. ,+ ( /3 V* > > A K S ? V* = * C* = S ? 6 < D * * ? *@? @ ? B = A F * * D C* SV C* * * * T ?C* * T A F > M<6 T E * * N C* * < * C* * + * * < 6V C* T E * K SV BS V * * > @ = S V * * S ? + * F ?@ C* F , ** * A >* > * ? F D ** =* * @ *=+ F ? D D A @ P @ * *@ * = * ?<1:( +. /9*1. /2*1:1. . 1C,+,<1= /+ ,+ ? D * !" * D <A C* > @ F * ?C* =DF * C* * A @ * @ A * * ? C* < A A ? ? D= @ =* * @ B * A A*= A+ ?C* B ? * ? @ > < C* % D " ! A * A " + E * A * B + C* = * @ C* , = B + C* ? < D * * C* 4 *? = + A " # * ** K= ?# F * ? @ * M /=* 'N " * @ *F* !" ( .. ' 0 ' & 0 ((&'( + 0 0% (' 7 4% 0 # ' A * + ( 0& '( 0 (8 . '0 + % & 0 0, + ( )* * @ * + E C* C* * =* + C* @ * * + A F * A @ * N @ *F = B * + F = * B C* * * +? H * + MA * * * F * A* +? =* A 6C* B *? ? ? * * E B * > * B < + E *@ A @ C* A * + < @ K ? F * ? !" * =* ? E+ * ? E * C* * * = B ? C* + + E * * + + E * C* @? @ * A B F E * * ? * =* ? * + E * + + E + * * C* F* C* C* C* = * ? * * +? < * E*A + F F B? @ * * ? C* * = B * D > D = B F C* * C* C* ? * C* @ C* @ K + * > * * B< * C* B< C* * + = * * C* ? D ? C* F E+ A * B C* * D * <* @ + ? =* @ A * D * * * A * * F ? M N * @ <A @ * + F * +?2,+ ,1.-+ 1-( <( 145 /F8 /+ 5 ,. 1-( <( 145 /:1. , -,. ( :,: 14 ,<B,3:( + 1--( /413F3( 1<2+ 1-/4 1.-,+ 7-5 1+:1-/4-1+ 5 ,-( 64 145 + 1. ,32,+ 5 13 ? D * F T * =* = * <A 6 # F + @ K C* + ' 3I F D ? D J $ !" T T T T T =+ AD F A* /< C* ? B @A +? * F =* C* B ** ? ** ?F *@ A = * A B + A* D F =* * * C* A B@ ?C* E B ! A* F D > + ? = B * * * 8? < = A * ?C* =+ A C* @ >= A F A * U @ C* =* C* C* C* < =* * * F * =* KE = E A * ?@C* ? ** =* ? C* ! ,- 43*8 *4-( 64:1,3( 35 14-( ,5 E-4( -, # F * = B *? " = * < < * 8 * ::4 ::: " +* 3 K= @ * * # 'G: ? " @ *? A +? A GG ? F * * !" H = B * F C* @ *< * * * * @ B = < @ K * A < " D? @> * A F K ? ? A BD =* = B *< * * + H C* A *= @ A C* ? <A @ * ?@ C* ? * K < * *:( 5 /+ ; , 2,+ , <2. 1<145 ,+ 14 . /3 45 13 1+ + ( 5 /+ ( ,. 13 12,+ 5 ,<145 ,. 13 ( 35 + ( 5 ,. 13F *4( -( 2,. 13$ 43* /4:( -( 64:1 /<2+ ,:/+ 13:1 1+ C( -( /3:1 ,. * " F + # C* +@ @P @ F # C* ? A * = ? + * , ! * * C* * D D * C* F B < ? ?C* * + * " A * ? *> "* + +? + ? A # (= "* * " F @ + * ?" > A * # F ? C* > ?A F =* * * C* ? 6 K H D* % " ! A * C* ? @ C* A * * = = F * "* < A6 + =* $ =* !" T F T # H * A* U 'T =* 6# C* A ? > * + ? N ?N H > + * =* F * 6N @ T F ** M F * T ? N N C* =* @ * * ?C* * B * * # H * = U F C* * C* F * A < A = =* * < MA * @ C* < N 6T ! ,.-/45 + ,5 ,+-/4 . /32+ 135 ,:/+ 13. , ,5 14-( 64 14 ,. *: :13* 2/B. ,-( 64 C( 4-*. ,:,? D H * = * + C* A* * ? = * + C* A F @ * C* C* A C* + < ** @ A < * @ = + * # F C* C* A ? B @A B ? * * ? K ? * B @* = @ * * ? * * B > ? * ? F T> ? = ? =* @ D * 14 . ,1C( :14-( ,:1.-/<2/+ 5 ,<( 145 /-. ; 4( -/ -/</ + 13*. 5 ,:/ :1 . , ,. ( :,: 14 . , 5 14-( 64 14 ,. *: ,.<14/+-/35 /& 18 ( -( 14-( , G/32( 5 ,. ,+ ( , # F * = C* ?C* A + !" * C* =* = * = * C* + > D ? *A B H ? * C* * " * * = * ? ** * < T U * F A ?@C* * @ F C* A @ * ?V C* DF * " A A? # ?C* ? * C* * * 6 C* > = F ? * D C* * T F ?C* =* A @ A =* =* A U@ A S@V D @ S * H ** < A * ** @ > F @' @ *A A C* F * * = C* C* * ? = * ? @ A = A A * = A D @ C* D A ** C* F U @C* > + C* * C* *F * * A * E @ C* * F C* ? # @P A A =* A @ C* * T * C* < < * *? DC* C* F A C* = A * C* > C* @* = F F A* N ? F < F =* ? D H * ? ( 43*</32,+ ,. ,,*:( 5 /+ ; , F* D A* ? * ? < ? ? =* D M A <B ? * B ? A ?* F AB = = ? A* = A ? ! !" = C* A F ? * # E @ * @ * @ P ? 2+ ( /+ ( -1. ,3( 45 1+ C14-( /413,<1= /+ ,+C* A * A C* D F A A * -/4 *4 ( <2,-5 / 8 ( 4,. 9*1 :1B1 31+ <1= /+ ,+ 1. 4( C1. :1 C( :, :1 5 /:, . , 2/B. ,-( 64 C*. 41+ ,B. 1 T A F > ? ! * @ * T C* F D @ =* ?@ C* * +? * '6 =* A* ? E ? = * + D* ** ? * C* < @ ** ? C* C* C* F ? + < ** @> + M " "* = = K , F < * D C* ? B A F @ # @ B< = B N * *? D * *? + * + > D @ *? * =* ? F C* * * ? C* DD= M )3 N * * , K +? ? C* < ? =* * T A* A *@ A* ? "* + A A= * C* = F * C* F @* * ?C* < * F U @C* > =* C* A* A * ? + ** A D * =* U ? + C* B *@ A ?C* * * " ? !" "* + + * + A C* = = C* * AB * + +? * * D A D = @ A + ? C* + * * ? > @ A ?C* F < * > D @ A C* * * ? T * * A , K * + * ? < = B >@ F F A 2 M D ; E ; C B 2 , *:( 5 /+ ; ,F1. /45 + /. 45 1+ 4/ * I A F > B + < J@ ? F F ? = B * A F* * ? * * * =+ K < * ?> ? =* C* * * + D* F D F C* *@ = B ? * * + D ? C* < * @ *@ C* * + K @ + F < =* =F K 6 K A* @A F ? + F * + < AK F AK *? C* * * ?A F * =* C* * * * + !" = B = F C* * A M , + D * + = B = B = @ 6 * ? * + @ F *? " ? D * @ P * K * + E A + * F* -5 ( C( :,:139*14/-/435 ( 5 *F14 *:( 5 /+ ; ,2,+ ,1. 1= /+ ,<( 145 / :1. , ,. ( :,: :1. , 5 14-( 6414 ,. *: A " "* + < *6 A A * C* * C* F* + * = = = N ? C* > K ** K @ @ > + * B C* = B D ?@ * = +? @ D E E+ B ? < @ * C* M C* * C* = ? A C* F < D < C* A < "* B A ? * * F * * * * * + A + ? > B = * * A * A F * D C* "* + , M * @+ A= < ? * *@ " A A= @ ! @ * * * * + * = F :G N ? * * C* * + C* A =* !" * B * E L +?@ *F * * * H A = = B M A * @ + *A ? E = * = + C* ? * * C* > > +@ *= * + C* .. ; :1+:1.19*( 2/9*1+ 1,. ( I,. ,,*:( 5 /+ ; , * F A ?@ < * >@ B * = A * + * ) * @ * * * ?* * + 19*( 2/ 9*1 + 1,. ( I, . , ,*:( 5 /+ ; , 2,+ , 1. <1= /+ ,<( 145 / :1 . , ,. ( :,: :1 . , ,5 14-( 64 14 ,. *: + <F D * +? * F = B ? = @ K C* * . ; :1+ ? < >* > + E C* = B ? = B * ? K? * ?C* M + C* H F ? = * + ? * # * # ** ? F + C* N ? < B * < A * +@ * < @ * * C* * * F =* + C* * +? C* * * F ? * C* . , 1= 1-*-( 64 :1 *4 2+ /-1:( <( 145 / :1 ,*:( 5 /+ ; , :1 -*,. 9*( 1+ -. ,31 13 *4, ,-5 ( C( :,: 9*1 + 19*( 1+ 1 14 9*( 14 . ,+ 1,. ( I, 4/ 3/. / -,2,-( :,: -/</ ,*:( 5 /+ 3( 4/ -/4/-( <( 145 /2,+ 5 ( -*. ,+F2+ /8 *4:/:1.5 1<,/:1. ,:( 3-( 2. ( 4,:1.3,B1+ G*<,4/ + 1321-5 /:1. ,-*,.31+ 1,. ( I,. ,,*:( 5 /+ ; ,@ + C* C* = B C* * 6 * ) # F =+ 'G:? +* ') ? + F F D *? * ?C* B + T !" T + C* A ? * C* I F J * D D A A ?C* F * * * E K * D * * + C* * ? *@ C* = ? * C* C* = ** * = B ? F * F D= @ < A * * @ A* * A D B * * < C* K F @P = C* + = F + ?* D * * +@ * < @ * C* A @ @ < * D D >@ * F A A F ? C* 6 E @ F ? + C* F C* A = *B < = + ? " ? = A @ * * . *:( 5 /+. ; :1+2/:+ 7 -/48 /+ <,+*4 19*( 2/? + C* @ "* + =* D ? ? =* A = * + * = A * @ @ * @ * A =* ? # ? + +@ C* !" C* D F D @K * "* *? F + M ! * + C* " * K * + = B "* + ? = B C* < A* 6 1 145 ( 14:1 2/+ N2,+ O -/</ . , 21+ 3/4, -/4 1. :/<( 4( / :1 -/4/-( <( 145 / 14 1.7+ 1, / 5 1<, 9*1 31 135 7 ,B/+ :,4:/ 14 . , ,*:( 5 /+ ; , P( 35 ( + 74N2,+ 13O31)>4. ,3:( 35 ( 45 ,3:( 3-( 2. ( 4,3-. ; 4( -,3F 4/-. ; 4( -,3 -/</,:<( 4( 35 + ,5 ( C/ 8 ( 4,4-( 1+ / 15 - ,+ 1,. ( I,-( 64:1 2+ /-1:( <( 145 /3 :1 ,*:( 5 /+ ; , 2/+ 21+ 3/4,3 9*1 4/ 31,4 2,+ 13 :( 35 /+ 3( /4, 4/ 3/. / 1.<E5 /:/ 9*1 31 ,2. ( -, 2,+ ,. , 1= 1-*-( 64 :1. 2+ /-1:( <( 145 / 3( 4/ 1.= *( -( / 9*1 31 1<( 5 1 F :15 1+ ( /+ , 14 8 /+ <, )+ ,C1 . ,3+ 1. ,-( /413145 + 1 1.,*:( 5 ,:/ F . , 21+ 3/4, 9*1 ,*:( 5 ,/ 145 + 1,9*1.F. ,145 ( :,: ,4/<B+ 1:1. ,-*,.31,*:( 5 , *:( 5 /+ ; ,2/+ ? A C* * F *? * * F * B " +* =? =? ? *> = -*,4:/. ,3( 5 *,-( 64,3;. /+ 19*( 1+ , * * E+ @ F ?* * A @ @ = B< M <N ? * A* C* = A + F F * + C* * @ ? @ K * * D A F @* A * * B * B * + * A B@ = * K < ,+ 1C( 3( 64:1.,-5 /<E:( -/4/2/:+ 731+G1-G,2/+2+ /8 13( /4,.:( 35 ( 45 /, *42+ /8 13( /4,.<E:( -/? A > + > A C* A A F @* D A F K @ F ?=* * * * B< A *A B ? * D A $ !" F @P K + F A @ < F B< D * + < = * , + > @ = * = B @ C* * * = B * F C* * + A > =* 6 C* = C* K* A * * = ? > ? F C* @ + A T> F* A * U F K ? F D @ > A* ? ? + F @ =* C* < ? ? F = ?> =* = @ A ?F * + * C* *A *A F C* F > < + +?> = ** @? = * > K > * A * +? @ > C* * ? * + * F > B? H @ * + A D =* * F * ? F F < * > ?C* = C* *A B @ < * <A > !" F @ =DF * - + - " A U F =* 36 - ( * *@ =* A F * T =* A + * " A * A= * + * * ? @ E + ?* * NC* = F C* * + * * 6 = * @ + + * F =* M* @ * ? F E * @ C* ? @ * F D @ F 6 *A * )* =*+ A ? *A ? = @ + !" F C* F = F F* B F * * C* @F < / < * K * 'W < A* F F F ? * ? + * F F C* A '''? ?> *? @ A= + < + * + = @ * / ? C* (= ! +* * A # D ? @ < * M ( N = D = * @ @ 2G GG = = A* ? @ /=* 4 * F = & +% %* (0 + % (( &'( + F G . 0 0& F7 . :. . G % &'() 9& ( . . / ' 0 ! ( ( )* !" * C* " K= = ? # ?# * A * * ? ? *? " A @ * * F A * ? * ?# @ * @ M ( N * C* = @ D * " ? @ * # < * @ * @ *F* ? D? "* @"* * @ # * < D (= ? F ! !K * + ? * + E ( * A C* # ? A * *? * *@ ?# D* * + = ? * * < F * "* + * MN ? D *< @ @ * ? + C* A * ; 2 ; H <# = + @ > ? * * F I = ? @ < +J2L ? "* + = @ A ? * D >@ ? * <1= /+ ,<( 145 /-/45 ( 4*/ 2 # 'G: , " * * B * * C* A @ C* F C* *B * ? =* C* * GG ? +* 4 ! !" C* ? * * ** ? * A > < =* D ** ?C* F ? * @ = F F A * ? D =* @ , =* C* = A D < * =* C* = * * ?A * C* * E ? ** ? ** * ? D > D C* ? A M ( A* ' H A* * + ? A* A " F A A D F * ?A ? * A A* * * " @"* > @ +N M M A* N * ? C* N D * T H =* F ** * * @ *? D @ * C* > @ C* = C* A < < = B * ? C* M = N ? C* = + A= = B C* *? @ D F = B C* + * ? * E @ C* C* A > D . , *:( 5 /+ ; , -. ; 4( -,? =* A A ? =* + +? <A ? B = ? =* A A * ? < * * T A* $" C* @ !" 1. ,-( 64145 + 1 -+ 1:( 5 ,-( 64F *:( 5 /+ ; , ! * + * * > > < *= F C* > * > ? ? * = =* ! * + < * = *? * = A ?C* *F 6 > @ * * " * * E ? * * < A* * ? = C* ? < A F C* C* A A? "* + * > A K A ? F D + A @ F B D * + = ? + T * ? * =+ C* * D ? F A@ * A @ F * * * B F , * * A * F =+ * @ < F A* * A * = * A* C* * C* * D ? H L * + A A C* > C* F A F* * A* @ D =+ =* ? > * C* * * * * * * + D =* D A A K * A C* ?@ H C* $ !" * C* F* A A* * * + ? A ** * A* * D N @ * * A* ? ? C* = * * + < * *A * D @ A * " A* * * =* +? K ? AK * J ? < * > A @ D F C* @ * B @ = A* * * A* * * D = B @ T F A < I * +? ? * F * H * C* * MA * A F * *A @ * M C* * * ? + A A N @ ? ? @ A =* ? C* ? + * < A $ ; # +* A * * * + = C* *? < +* < ? =+ A* A @ < ? + F F K H * C* ? < F* B * < = A* * * B @ * A T F + =+ @ * = @K < F =* * B " ? • • • A * C* < ' ,*:( 5 /+ ; ,2,+ ,1. <1= /+ ,<( 145 /:1. ,-,. ( :,: MF = + *6 N"+1451:15+,B,= /O:1. , A* < "* D @ * < + + N • • • • • A* =*+ = A =*+ * D A D @A + @ + @ P * @ < = = A A A @ T>< = F K6 + ? A ?> + ?" TU !" • A* @ * < * B A* @ < C*K @ * = B C* * * B D * * F = D A* * B @ < * > • • • A* • A* • • • • * ,* F = *=+ + = * * F = B * ? C* @> C*K@ * C* C* H = B * : @* * + C* * ? " * * B "* + = C* * *@ =*+ * < * @ ? D +* @C* F* B * + < + F F* * M /=* 8NC* + * * C* * = * = = B D @* @ A K * = B = B : ** K * C* < @ @ = * ?@ = @ = ? * ? * B * F F A E C* * ? A $ !" * * A F =+ * B E * F =* * = * * + ,-5 ( C( :,:13& . ,411? C*+ H * * +? * F A A F ?@C* C* * +? E ? M =*+ ? > D = 1-*5 1 < F * B ** ?> = =* H? A * C*+ C* > = A A ?A@ F = MA A N <A D , + = * @ FD 1)*( <( 145 / @* * A * * K= ? B F C* F* N ? F + A ? + + "! A B C* F D A = < = * # H * * * * D C* A A C* = * C* A @ = * @ C* * C* A F C* * F F A @ "* AB ! < F # < B ? < 1-/<( 14:1 /. *-( /413? * * > * ** "* ? C* = * < U= * * F F + * < ( -. / < C* * * * * $$ !" "* D + < * D = B A # * * F "* = 1-*-( 64 "* +? = ? A C* ? F * T E= @ + < -/<( 5 E3 @ + * C* C* A AB D A ? A @ =* ?@A F D C*K * * $ 0 ! ( H B * C* * T A* I = B ? * * = C* D * < F $ !" F C* F F* * * F ? = B ? ? C* E F C* * @ F ?* < > * * F ? A = = * * X AB = ? A ? D = B ? C* A =* F = F C* D D - F* < * * A ? * A ? A @ , * ? A* F * + * < C* < - * T A* ? = U @ F * = B * + < F * F* " * A B A X ? @C* A < * + + ? * & ? ? C* =+ * F C* < C* ? * * A = A * E = = ? = B @ =* A @C* " D B< F = B = B B * ? @C* A* @ < A? < > > C* ? * C* * C* @ = $ !" F = B B = B B * F* B ? = E F ?= * F A B ?< * @ C*B B * = B * * > F F + A = E+ B KE F * * @ @ B ? * * ? B? =* ? * C* C* ? > @ * B 8 ,-5 /+ 13 -+ ; 5 ( -/3 :1 EP( 5 / # K= KE C* C* * AA = B * C* B = B A = ? A *D = B < DC* H * A D < * F @ F < D * = B ? D D = A A F * * C* A = * + * B * * * B * + F @* * *= + A H * = B ? A = A * B C* @* * F @ @ C* ? @ C* C* = C* A + ? < * * F + D * + @ C* $ D !" H A * ? @C* F + F V *D @ D * H + @P * * V *D *@ H ?@ F S V *D D < A K < * B = * F * D ? * F D F D F S AK < > A + = B A A =+ A K ? * L S =F * B * F * * D A + C* *S D * * * @ D * * E H =* ?@ B ** A? * ? + @ @ F* AK < @ * B V *D # F C* = G * A * @P H = * = 6 A C* A * "=* F @> =* * ? * @ =* * B ?=*+ D > = B * B F F * F C* ?=*+ = B G F ** A* D * A* * ? * ? * ? * * C* C* D * ? * B F9*1135 7+ 1. ,-( /4,:/-/4. ,,5 14-( 64143,. *: 2+ 1-1:145 1 $! !" * C* * @ A* D A @ * * A @ * A ?C* ?* ?* A* * ? * F * B * * C* F ? C* @< * ? * * C* F ? = A * = B ? * * * , A* " D= C* + F > ** B = B ** + * F = B C* > = ** + * F > K C*A K * ? =* C* ? F* F C* F = F A F F @ * * F * =+ / U" !9 , *@ A = @* ?* * B K ? F < B F * * @ * " = + " /<B+ 1&# * * C* < ,5 1)/+ ; ,:1.( 4:( -,:/+ & F D C* C* * =* D E F F ? '*35 ( 8 ( -,-( 64&" # ?> > @ Q F * = + * @ F C* * A A * * K M D ** ? F ? * N@ F = + ?D C* " D !" F B= 15 ( C/:1.( 4:( -,:/+ & C* * "/-/:1. ,<1:( :,&# A* ( 2/:1<1:( :,&# A K * *<1+ ,:/+ &# C* * 14/<( 4,:/+ &# C* E * * E C* * F* C* F F * + C* = C* @ C* ? ? D C* C* E A @ AK C* < > * +* E * @ * A @ * * C* @ * * 1+ ( /:( -( :,: :1.( 4:( -,:/+ & = *35 12/++ ( 13)/&# F F F * ? * 18 ( 4( -( 64:1. /3:,5 /3&# F F "*145 1:1. /3:,5 /3&# ? * * ? C* U = 6 • • • • • • U F T> * = " K ! K* ? @ F* + F A @ F + C* A * + E @ C* ? =* C* C* F A * C* A ? C* A* F *A !" D & * + R < = * < * C* * ? * A * B D * B H * A D * + F D B * * C* ? E= < * @ A * < * / F F <A * C* "F * D A* ? =* F D * =* +? 6 ? @ * * D * =+ F @ A 6 <* + * C* @ D * = C* F * ? D F ,+ , 2. ,41,+. ,,*:( 5 /+ ; ,31:1B1& # F < A K # * + D * + C* F # F * F + * *? D K D !" # H = D <? C* F ' F = C* C* & 1H • • • • " ? = F * = ( * + C* C* + <? F F F * +* B F @ ? # ( F • • K @ K *A = )1) "* @ ? * * A + 0 2 34. 5) 6 UD= B ? ** C* * T * + A F 6 * ? A* D D !" • • • • • " * • • • • •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• • • • • • • • • • K 9 U K ! K F ? F E @ K / @! K* K (= = K!K O + F K . = K # A = K U + K = A C* * K * F F F " U <A @ * * = ? C* B ? F F D = * C* F = C* = F ? C* ? F F B > * # < * * ? * D K * K @ @ *B =* @? * * K + C* F ? " K? * # + * @ * * A @ F C* * * * * * * ?