ThyssenKrupp Elevator (India) Company Overview ThyssenKrupp Elevator e ul bl lia Re lp f In ge ni ou s us ro go He Ri 1 Geared for growth Our focus on customers starts at the top Here in India, one of the world’s fastest growing construction markets, ThyssenKrupp Elevator specialises in providing advanced solutions for moving people from one place to the next; vertically, horizontally and diagonally. Our expertise in large infrastructure and demanding high-rise projects makes us a perfect match for the key growth sectors in the Indian construction industry. ‘Everything we do starts with identifying our customer needs’ Bharat Vishnani Managing Director Bharat has an electrical engineering background and has spent nearly 30 years in the elevator industry encompassing all operational facets of the business. He has worked with major elevator companies in India and Persian Gulf countries. Our portfolio includes Asia’s widest range of passenger & freight elevators, escalators and moving walks, manufactured, installed, serviced and modernised by us. We believe in constantly innovating and driving efficiency to provide value and delivering the right solutions for our customers. Our goal with each and every customer is to instill a deep sense of trust that we are with them whenever and wherever they need us by providing our best attention and services 24 hours a day, 365 days a year. In addition, our continued investment in expanding our Indian operations, commitment to high quality standards and a collaborative approach to working with our customers and partners show that we are committed to supporting India’s future growth and prosperity in the long term. ‘Our company’s growth curve is the result of us meeting customer needs effectively and efficiently’ So all in all, we can assure you of our expertise in keeping people moving from A to B smoothly, stylishly and safely. Manish Mehan Chief Financial Officer A Chartered Accountant by profession, Manish has been with us since 2003. In addition to being our CFO, he is the Head of Operations for ThyssenKrupp Elevator in Bangladesh. Manish studied at the University of Sri Venkateshwara. 2 Korea China Bangladesh Taiwan India Hong Kong Vietnam Myanmar Thailand Cambodia Philippines Sri Lanka Malaysia Singapore Indonesia Where German technology meets Asian service excellence 3 Australia A global brand with a German heart ThyssenKrupp Elevator Operations ThyssenKrupp – The diversified industrial group 500 Fortune 500 company 200 Over 200 years’ history ThyssenKrupp Elevator – Global elevator and escalator brand 3 1 ThyssenKrupp Elevator (India) is part of the ThyssenKrupp Group, a Fortune 500 company. Whether it is a new installation, modernisation or carrying out routine maintenance, we’re committed to delivering professional, dependable and timely responses to requests at all times. Today, our 50,000 employees keep people moving in 150 countries and over 900 locations. ThyssenKrupp Elevator essentially operates in all market segments by providing products and services which are fit-for-purpose to the respective customers. As the only global German elevator brand, ThyssenKrupp is known for its precise and reliable engineering, product innovation and high performance service standards that the world expects from German technology companies. Our extensive network of 27 Branches and 54 Service Response Centres keeps us close to our customers across the country and ensures that we can always provide quick assistance wherever it is needed. The unique partnerships we form with our clients help us turn any challenge into a solution. Close working relationships with our dedicated project managers and professional sales engineers regularly brings cost-effective and fit-for-purpose solutions throughout a building’s life. Above all, safety is our number one priority, which is why we employ thorough systems and processes to ensure everything is in order and functions properly - we leave nothing to chance. To meet the ever evolving needs of our customers across the Asia Pacific region we have established manufacturing and supply chain facilities in the following areas: — Songjiang Elevator Plant in Shanghai, China Top 3 global elevator and escalator company One-stop-shop offering end-toend solutions — Zhongshan Elevator Plant in Guangdong, China — Cheonan Elevator Plant, Korea — Zhongshan Escalator Plant in Guangdong, China — Contract engineering and supply chain facility in Mumbai, India New Zealand 4 Meeting the needs of all our customers Whatever area of the property business you’re in, you can rest assured that your needs are our top priority Developers Architects Building Contractors Precise project management Reliable and rigorous, we leave nothing to chance when getting things done. Plan with confidence Helpful online tools help you move from concept to working drawings swiftly and accurately. Completed without delay We go the extra mile to ensure that as far as possible, everything gets done on time, within the budget. Support when you need it If you have any questions about what’s possible, our product experts are on hand to help. Extra support, always on hand If extra resource is needed to come up with an urgent solution, our global scale means we have plenty in reserve. Make it your own All our products come with a wide range of options for customising their functionality and appearance to suit your vision. No nasty surprises Should any deviations from the agreed plan occur, we’ll inform you immediately. Transparent and efficient use of budget We’ll keep you informed about costs every step of the way. Quality products mean happier tenants Not compromising on quality today means fewer complaints from building occupants tomorrow. No nasty surprises Should any deviations from the agreed plan occur, we’ll inform you immediately. 5 One stop solution Asia’s widest range of products and services, coupled with unparalleled design flexibility make us the only provider you’ll ever need. Getting it done All our people are hired for their ‘can do’ attitude and are empowered to do whatever it takes to get the job finished. Everything we do starts with you Consultants Building Owners Building Managers Capabilities you can count on Our global scale and wide range of solutions mean that no job is too big for us. German quality standards mean that great execution is our top priority. Minimise operating costs Our third party service offer helps you consolidate your maintenance costs across your portfolio of properties by using just one provider – us. Reliable maintenance engineers Because nothing’s more infuriating than someone who turns up late then fails to get the job done. Here to back you up Your contact partner will be a highly trained sales engineer, ensuring simple information flow and shorter response times. Peace of mind we’ll keep things moving Our extensive network of Asia’s most helpful service engineers are just a call away, 24 hours a day, 365 days a year. Treating your reputation as our own We know your customers value reliability and professionalism – so do we. Reliable and responsive support If and when things do go wrong, our helpful technicians will be on site as soon as possible. Systematic project management We minimise construction, planning and implementation costs, complete projects faster and guarantee cost and budget confidence in planning and assembly. Unique designs equal happier tenants A wide range of functional and cosmetic enhancements are available with all our products to make the experience of using them more convenient, pleasant, rapid and more. Rigorous attention to detail Our engineers are all trained to be professional and do a thorough job. No bolt left behind We’ll clean up after ourselves and leave no trace that we were ever there. Adapt to your environment Our service engineers are trained to be sensitive to the needs of your building environment and to cause minimal disruption to the tenants. 6 With you all the way Providing you with end to end solutions — from the first enquiry to the end of a building’s life Sales engineers At your service from the moment you call, they will work to understand your needs, then recommend the best solution for you down to the last technical detail. Planning + Design 7 Project managers Your dedicated project manager will be your day to day point of contact responsible for making sure everything’s done on time, to budget to keep you happy. Installation technicians Punctual and thorough in their approach, our installation technicians get the job done quickly, without cutting any corners. New Construction Our team makes it simple to keep people moving, every step of the way Customer care coordinators Whether you need to tell us that somebody’s stuck in the lift or have a question about reducing power consumption, help is just a call away. Service Maintenance engineers Asia’s most helpful service experts are always on hand to keep your portfolio of equipment moving. Modernisation & Renew 8 High speed elevators Whether you are planning for a high rise, high performance, high speed, or simply high specification solution, we offer a range of elevators and innovations that were developed with these needs in mind More efficient machines In addition to improving the performance of your system, new machines can deliver higher energy efficiency. For example a PMS (Permanent Magnet Synchronous) machine can consume up to 15% less energy than older geared machines. Straight to the top in 60 seconds With a top speed of 10m/s, our fastest elevators are capable of taking people to the top of the world’s tallest buildings in around 1 minute. 9 Double deck elevator The high speed two story elevator that doubles handling capacity to reduce passenger waiting times. — Suitable for buildings over 350m in height — Can be used to reduce the shaft core footprint, thus increasing the building’s leasable area VDI 4707 certified More and more of our products are being awarded VDI 4707 class A rating for energy efficiency, including our double-deck lifts, making them best in class for saving energy throughout the product’s life. TWIN Elevators 1 TWIN Elevators Two cars, one shaft – making queuing a thing of the past. ThyssenKrupp is the first elevator manufacturer to provide the revolutionary TWIN® elevator system. Advantages of TWIN elevator system: — Reduces shaft core size — Increases net leasable area — No problem serving varying floor-to-floor heights — Reduces passengers’ waiting and travel time to a minimum — Energy and material savings Destination Selection Control (DSC) Our intelligent control system assigns passengers to the most suitably placed elevator, once they have entered their intended destination on the keypad in the elevator lobby, thus reducing lift lobby congestion and travelling times. Our Destination Selection Control system can be applied to new buildings and existing elevator groups, allowing additional passenger carrying capacity without any major structural alterations to existing buildings. Additional functions can also be incorporated, including preprogrammed journeys using a swipe card or numeric PIN code, corporate branding on the touch screen terminal graphics and VIP/emergency call overrides to gain immediate access to an elevator. 10 Medium/Low speed elevators For situations where outright performance is not a primary criteria but functional excellence, reliability and durability remain essential, our range of practical mid/low speed elevators provide excellent value for leaner budgets Space saving and Machineroom-less (MRL) solutions Our MRL solutions live up to ever increasing demands on efficiency, flexibility and safety. The compact PMS gearless drive allows more flexible and adaptable architectural designs. In addition, it also offers larger capacity, higher speed and more flexible car sizes and decorations. Machineroom gearless solutions Our MR-Gearless configuration enables you to go up to 2.5 m/s. It can also deliver higher acceleration and deceleration rates, giving passengers shorter waiting and travel times and an excellent ride comfort leading to greater passenger satisfaction. Machineroom geared solutions Our MR-Geared system provides the customised solution for a wide range of low and mid-rise buildings: residential, offices, retail, hotels, hospitals and more. Panorama For buildings with a view, our transparent glass elevators provide an open alternative to the elevator shaft, giving passengers panoramic views of internal atriums or the surrounding area. 12 Escalators Our world-class escalators are durable and robust with a high degree of functionality. With a host of customisation options available, every escalator has the potential to make an architectural statement while moving people swiftly and safely between floors, indoors or outdoors. All in a way that’s tailored precisely to your building type and specific requirements. Heavy duty Designed to suit the most demanding environments, such as public transportation which encounters high passenger volumes throughout the day. Flexible designs Our team has years of experience working with architects to ensure that their vision can be executed down to the last detail. Global innovation Precision engineering and quality and a flair for new ideas come direct from our global innovation centre in Berlin, Germany. The centre includes a real prototype testing laboratory and is focused on developing the next generation of continuous passenger transportation systems. 13 Inclination options We provide standard inclination options of 30º and 35º to suit your building. High and rising Individual escalators can ascend to heights of up to 20 stories or even 75 meters. Energy saving systems A helpful energy saving feature that automatically reduces the running speed to creeping mode when no passengers are on board the escalator after a pre-set time. As soon as a passenger walks pass the entrance monitors, the escalator switches from creeping back to normal speed. 14 Moving walks Moving walks are key connecting elements in public transport and commercial areas. Whether horizontal or inclined, our moving walks fit right in and ensure long-lasting, smooth operation while offering passengers a comfortable, safe ride. Our range of moving walks offers convenient mobility, making journeys over long spans faster and almost effortless for passengers. A wide variety of design specifications are available, allowing customization of many visual and functional aspects of performance. Whether in shopping centres, transportation terminals, exhibition complexes or airports, our moving walks keep people moving throughout the world in virtually all areas of public life. Our moving walks enjoy an excellent reputation, thanks to our many years of experience and our extensive international expertise. 15 2 16 iwalks 17 2 ThyssenKrupp’s iwalk can fit just about anywhere. Its slim dimensions require very little building structural work, and its compact and modular design helps ease planning and integration into existing buildings. Its lighter weight and other sustainable features ensure low energy consumption. The new comb segments of an iwalk are only 7 mm above the pallet band, a reduction of 80% compared with conventional moving walks. Entering and leaving has never been easier and safer for passengers. The stumbling risk is reduced to a minimum. The iwalk only needs a shallow pit of 380 mm – or it can even be installed on top of the existing floor. All that is then needed are two ramps, one at each end. This makes it possible for the iwalk to be installed and removed quickly to deal with temporary traffic needs or moved from one side of a building to another for renovation work. 18 New Construction We offer the most comprehensive range of mobility products. Right from the Elevators capable of serving high, medium or low rise buildings, Escalators that rise up to twenty stories to Moving walks that can be easily retrofitted onto existing corridors. From your very first sales enquiry to the provision of post installation servicing of our products, we aim to ensure that your experience of working with us on any new construction project is as convenient and seamless as possible. However complex the project, you can be sure that you are dealing with qualified engineers. Attentive Sales Engineers will tailored solutions to meet your exact requirements, helping you conduct traffic simulations to identify the most suitable products and solutions for moving people around your buildings smoothly, safely and efficiently. 19 All our imported elevators from Germany, China and Korea come with the option of being supplied with regenerative drives. More and more of our products are being awarded VDI 4707 class A ratings for energy efficiency. Quality is guaranteed – as the only global manufacturer to produce our escalator and moving walk trusses in house, we have total control over the production process, leading to fewer defects and improved reliability over the long-term. Our collection of references and case studies from previous satisfied customers provide reassurance that you’re in safe hands. And, with our rigorous commitment to guaranteeing the safety of our products and all those who come into contact with them, you can be sure that people are in safe hands in every location we operate in. Innovative Modernisation and Renewal Solutions Even without full scale replacement, building owners can minimise service disruption, improve performance, and extend the useful life of their elevator system Modernisation with ThyssenKrupp gives you the freedom to combine packages and products that bring you the latest technology at a pace that fits your budget irrespective of who manufactured your existing elevator system. With our modernisation solutions you can upgrade to greater reliability, comfort, efficiency, code compliance and safety. We have specifically designed our modernisation solutions to help you achieve sustainable efficiency in your building. The most advanced technologies in our power systems (controller, machine, drive) and door operation can significantly improve the traffic handling capacity and energy efficiency of your existing elevator system. One of the biggest benefits of our modernisation solutions is that you can retain the base structural components of your existing system while we provide the latest technological and aesthetic standards. It is the most comprehensive approach short of full scale replacement. Furthermore, our modernisation solutions give you the opportunity to combine fashion, function and compliance, regardless of the age of your equipment. We also provide customised renewal solutions which are designed to meet your aesthetic needs and enhance the value of your building. 20 Coverage you can count on Our rigorous approach is underpinned by a robust support network We are capable of serving more than 80% of India’s cities with over one million people through our wholly owned service network. Our skilled and helpful engineers come to work each day with one goal: providing solutions to help our customers keep people moving from one place to the next, smoothly and safely. Their performance is facilitated by a strong support network: VIEW We understand that the safe and reliable operation of your elevators and escalators is critical to your building. That’s why ThyssenKrupp Elevator constantly tracks service delivery using a real time field operations system, VIEW. It’s the centralised IT platform that helps connect our people around shared information, track the things that matter most to our customers, generate custom reports and take proactive measures to keep your equipment safe and reliable. ELEVATE We are the only lift company in India to use the independent,industry-accepted elevator traffic analysis and simulation software, ELEVATE, to create best-fit solutions according to the customers’ lift service level requirements and budget limitations. Used by India’s best-known consultants, it sets the benchmark for the proprietary software of other suppliers. Quality control policies Our quality control policies ensure that duties and responsibilities are clearly defined with compliance to the policy audited at regular intervals. An installation quality checklist ensures the highest level of installation quality before handover to customers. This involves mini-audits at five key milestones for each installed unit. 21 The right tools for the job To meet the high standards of our installation quality checklist and our Prescriptive Maintenance approach, each technician is equipped with his own standardised tool kit . Customer satisfaction surveys When it comes to judging our performance, we like to ask our customers for their opinion. Customer feedback on quality is systematically solicited for each unit and corrective actions taken to ensure customer expectations are met before handover of every unit. Each Prescriptive Maintenance visit gets logged into VIEW and 10% of the customers are randomly selected to take part in our customer satisfaction survey. Our average performance to date shows almost 80% of customers rating themselves as either Satisfied or Very Satisfied. Spare parts In addition to the spares held at our main depot in our Customer Service Centre (CSC), each zone has its own store of spare parts, replenished by CSC, to ensure minimal downtown in case of repairs. Each depot carries 2,500 of the most commonly required component types of which 800 are fast moving items. International Technical Services (ITS) ITS is a unique and dedicated technical support, training, repair and R&D centre for ThyssenKrupp Elevator. ITS Asia Pacific, located in Shanghai (China), is part of a global network consisting of ITS Americas and ITS Europe, providing global expertise and 24/7 real-time support to our engineers and technicians when difficult technical challenges arise. Call Centre Our call centre provides services in India’s 12 most widely spoken languages. Callouts are handled systematically via a case tracking function to ensure timely responses 24 hours a day, 7 days per week. All this is available via our toll-free number: 1800 102 8500. Customer Service Centre (CSC) Our ISO9001 certified Customer Service Centre provides a variety of support services to our frontline staff, including contract engineering, quality control and spare parts inventory management. A First In, First Out (FIFO) system for spares ensures the longest warranty period possible for spares shipped to customers. More than 7,000 component types are held, of which 5,000 are fast-moving, meaning customers experience minimal downtime before parts are replaced. Our branch and service network We are one of the leading Industry players in the Indian market, with a wide network of 27 Branches and 54 Service Response Centres covering all major regions. North Zone: 6 Branches Chandigarh New Delhi Noida Gurgaon Jaipur East Zone: 5 Branches Lucknow Guwahati Patna Jamshedpur Indore Surat Nagpur Mumbai Kolkata Chhattisgarh Bhubaneswar Navi Mumbai West Zone: 4 Branches Mumbai Zone: 3 Branches Pune Hyderabad Goa Bangalore Chennai Mangalore South Zone 2: 5 Branches Mysore Calicut Coimbatore Cochin South Zone 1: 4 Branches Service Response Centres (SRC) Agartala, Agra, Ahmedabad, Akola, Allahabad, Amravati, Aurangabad, Belgaum, Bhilai, Bhopal, Bokaro, Chandrapur, Cuttack, Davangere, Dehradun, Durgapur, Erode, Gwalior, Hubli, Jabalpur, Jammu, Kannur, Kanpur, Karur, Karwar, Kolhapur, Kottayam, Ludhiana, Madurai, Rameshwaram, Nashik, Palghat, Pondicherry, Raipur, Rajkot, Ranchi, Salem, Satna, Sikkim, Siliguri, Solan, Surat, Tanjore, Tirpur, Tirunelveli, Tirupati, Trichy, Thrissur, Trivendrum, Udupi, Vadodara, Varanasi, Vijayawada, Vizag 22 ThyssenKrupp Elevator (India) Pvt. Ltd. www.thyssenkrupp-elevator.co.in Toll free number: 1800 102 8500 Head Office 1007, Windfall, Sahar Plaza J.B. Nagar, Andheri (E) Mumbai, Maharashtra - 400059 Phone: +91-22-40429429 Fax: +91-22-40429430 East Zone Office Malik Court, 3rd Floor 39A, Harish Mukherjee Road Kolkata, West Bengal - 700025 Phone: +91-33-71739000 Fax: +91-33-71739044 Mumbai Zone Office A-24, Vardhan House Street No. 3, M.I.D.C. Andheri (E) Mumbai, Maharashtra - 400093 Phone: +91-22-66902300 Fax: +91-22-66902399 North Zone Office 429, Functional Industrial Estate Patparganj Delhi, Delhi - 110092 Phone: +91-11-41770200 Fax: +91-11-41770300 South Zone-1 Office 5/84-1, 2nd Floor, Mount Poonamalee Road (Butt Road) St. Thomas Mount, Chennai, Tamil Nadu - 600016 South Zone-2 Office No. 18 (CITB 127), 11th Main, 33rd Cross, 4th Block East Jayanagar, Bangalore, Karnataka – 560011 Phone: +91-80-41369400 Fax: +91-80-41369500 West Zone Office 202-A, 2nd Floor, The Orion Building 5 Koregaon Park Road Pune, Maharashtra - 411001 Phone: +91-20-26139610 Fax: +91-20-26114604 India Edition 1 EN: Printed in India 10-2014 Doc. No. 0095OP999909810 Colour and specifications shown in this brochure are for illustrative purposes only. The colours and specifications may vary from the time of print. Please contact your local sales representative for the actual sample and up to date specifications. Phone: +91-44-49050200 Fax: +91-44-49050250
