Subido por Ever Jafeht Caballero Salguero

Técnico de Soporte IT

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CODIGO
JOB PROFILE
Position:
Area:
Analyst Service & Support (Técnico de Soporte IT)
Tecnología de la Información (IT)
Supervisor:
Country:
Sr Analyst Service & Support
San José, Costa Rica - Forum I
A. DESCRIPTION
Responsible for the end user support, support the implementation of new projects and vendor management to meet or exceed the service levels and the business requirements. This
person will need excellent documentation skills using most Microsoft office suite products, including Microsoft Visio.
B. RESPONSIBILITIES
Time %
Please describe the main responsibilities as accurate as possible
Provide local and remote level II support for all workstations, telecom, printers, UPS, switch network, wireless, patch panel and audio/video equipment by
providing remote and desk side support using enhanced problem solving skills to ensure an optimal network and workstation environment.
30%
Ensures customer expectations are met by providing exceptional customer service in a timely response and according with the service levels.
10%
In-depth knowledge of a Windows Desktop environment (Microsoft Suit). Experience using application deployment tools and experience with Active Directory.
10%
Ensures the company’s PC’s and LAN are properly maintained in alignment with corporate guidelines, policies and standards.
5%
Maintains the inventory count of end user computer equipment (Printers, Desktops, Laptops, Thin Clients and Mobile phones) throughout the organization.
5%
Support the implementation of new projects. This includes working with IT groups and leaders, and service providers. Able to coordinate Desktop/Laptop
deployments.
30%
Act as a resource for incident resolution.
TOTAL
10%
100%
C. REQUIREMENTS & QUALIFICATIONS
AREA
Education
Percentage %
25%
REQUIREMENT
Career:
Verification
Computer Science, Systems Engineering, IT
Pre Screening
o related field.
Diploma
Bachelor's Degree
3 - 5 years
Experience
15%
At least three years of experience in Desktop support & Telecommunications.
Pre Screening
Work Certificates
Previous employers
Background Check
20%
Technical skills: Good PC skills with Microsoft Office tools, experience with
desktop technologies including Windows XP/7, MS Office 2016, web browsers,
anti-virus, Ethernet Local Area Networks, printers and scanners. Knowledge in
structured cabling, LAN-WAN Network, telecommunications, and maintenance Pre Screening
of computer equipment. Knowledge of IP telephony, Cisco Wireless, HP
* May vary depending on the requirement
printers and ITIL as a plus. CCNA level knowledge is desired.
Languages: Fully bilingual English/Spanish, both oral & written. Portuguese is a
plus.
Competencies:
20%
Excellent planning and organization skills.
High sense of urgency and stress tolerance.
Strong customer orientation.
Excellent listening skills.
Ability to analyze and solve problems.
Excellent communication skills, both oral and written.
Good negotiation capacity / Vendor Management.
Personal Interview
Other Requirements
TOTAL:
20%
100%
** Please check Special Requirements below.
* May vary depending on the requirement
Specific Requirements
D. **Special Requirements
Driver's License: Required.
Passport: Required.
American Visa: Required
Availability to travel: Yes, 50% of the time.
Please note: The responsibilities, requirements, competencies and qualifications may change and it depends on variations of the current business processes. The candidate agrees and
accepts this conditions at the time of the application submission.
Importante: Las responsabilidades, requisitos y habilidades descritas están sujetas a variaciones dependiendo de cambios en los procesos del negocio. El candidato acepta y entiende
esta condición y con su participación manifiesta aceptación a la misma.
Please Note:
- Chiquita associates are given primary consideration for the first 3 business days of a job posting.
- Chiquita associates willing to apply for the position must have at least 12 months in their current position, and inform their supervisor of their interest.
- Interested applicants should submit their resume at: gmata@chiquita.com
- External candidates please submit your application by April 23rd, 2018.
Importante:
- Se dará prioridad a los asociados de Chiquita durante los primeros 3 días hábiles de publicado el anuncio.
- Los asociados de Chiquita interesados en participar por la posición, deberán tener al menos 12 meses en su posición actual e informar a su jefatura de su interés.
- Las personas interesadas deben enviar su solicitud y CV en la siguiente dirección: gmata@chiquita.com
- Para candidatos externos, el último día para aplicar a la posición es el 23 de abril, 2018.
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