Tariff Communications SOL-WI1000-002 It is the responsibility of the process owners to question/report any suspected/possible discrepancies that may significantly impact process/safety by notifying supervision. 1. Purpose The purpose of this work instruction is to outline the tariff communication approval process. 2. Scope This process applies when new or updated tariffs are submitted to Sales and Account Management. 3. Responsibilities Sales, Account Managers and Tariff Team – Approval process and Communication flow. 4. Cross Reference n/a 5. Software System (As Applicable) n/a 6. Process (See Next Page) Revision Date: 7/9/2019 Uncontrolled When Printed Page 1 of 2 Tariff Communications SOL-WI1000-002 6. Process Instructions There may be exceptions to the process that still achieve the intended result. 1) Tariff Team provides new or updated tariff to AM/Sales a) Outgoing email to AM/Sales FROM: “TARIFFS@TOCLOGISTICS.COM” CC: TOC tariff team in copy SUBJECT: T##### - start with T# 2) AM/Sales sends new or updated tariff to Client a) If questions regarding tariff, Sales/AM to reply to tariffs@toclogistics.com, adding any other necessary teams to cc, and asking questions or request to schedule meeting. b) Sends to customer within one business day of tariff receipt c) CC tariffs@toclogistics.com when sending to customer d) If New tariff or new lanes on existing tariff or rate increase – i) Tariff team will file email or pdf approval when received for NRA compliance ii) Tariff team remind Sales/AM every 48 hours until client approval received. iii) If Tariff team does not see approval within six business days, cc and escalate to Solutions Director on third reminder. iv) If Sales/AM is struggling to get approval, Sales/Am escalation should be to General Manager (GM) to explain situation. If GM decides to exempt the tariff from formal approval, GM will notify Tariff team to implement pricing without formal approval. e) If Rate Decrease, New Supplier on Existing lane, Date Extension, BAF or PSS – i) Email to customer includes verbiage: “This is a courtesy notice of updates to your tariff. No approval necessary. Continued booking of shipments constitutes client acceptance of these changes/additions.” ii) Tariff team will file mail to client for NRA compliance. 7. Approval Team Position General Manager Solutions Director Tariff & Rate Maintenance Supervisor QA Review / Approval Verification Name J. Lissman M. Klage K. Hively J. Garrett Signature On file with QA 8. Revision Log – For Document Control Use Only Section Revision Date Revision Description Revision Level All 6/26/2019 Created work instruction 1 K. Hively 6 7/9/2019 Switched order of steps d) iii and iv | revised step e wording 2 K. Hively Revision Date: 7/9/2019 Uncontrolled When Printed Initiator Page 2 of 2
