workshop solution 1) A) Match the words and symbols. 3 Reception 6 The lift 1 A single room 5 A duoble room 4 The bar 2 The ground floor 2) A) Watch or listen to Jenny and Rob. Mark the sentences T (true) or F (false). 1) 2) 3) 4) 5) 6) True True True False True False B) Watch or listen again. Say why the F sentences are false. 4) because Jenny is from New York 6) because it’s her firts time in the U.K 3) Watch or listen to Jenny checking into a hotel room. Answer the questions. 1) Complete Jenny’s surname: ZIELINSKI 2) What’s her rom number? R/ 306 on the 3rd floord . B) watch or listen again. Complete the You Hear phrases. Good evening, madam. * Hello. Ihave a reservation. My name’s Jennyfer Zielinski. Can you Spell that ,please? * Z-I-E-L-I-N-S-K-I For five nights ? * Yes, that’s right. Can I have your Passport, please? * Just a second ….. Thank you. Can you sing Here you are Here, Please ?, thank you. Here’s your key, It’s room 306, on the third floor. The lift is over there . * The lift? Oh, the elevator. Yes, Enjoy your stay, Ms Zielinski. * thank you.