Subido por azarhel1111

Tell me about yourself

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1. Tell me about yourself.
I graduated in business administration, I´m currently studying
systems engineering, i would describe myself as a person who likes
to complete my purpose and I adapt easily to everything.
2. Why do you want to work for our company?
During my research I Discovery that this company really values
training and ongoing learning for its employees and quality of
customer service.
3. What are your strengths and weaknesses?
One of my greatest strengths is i am a punctual and organized
person. I like to work with other people and learn new things and my
Weaknesses is my so perfectionist person.
4. Why do you want to work in a call center?
I’m excited to work in a fast-paced environment that will challenge
me to use all of my skills to solve problems and improve the
customer experience. I love flexing my communication skills and
interacting with customers.
5. What is your idea of quality customer service?
My idea of quality customer service is being able to provide
customers with friendly, professional service that not only solves
their problems or answers their questions, but also leaves them
feeling satisfied with the service they received.
6. What’s your idea of a call center?
To me, a customer is the frontline of all customer interactions. It’s
the job of call center agents to listen and understand customer
concerns while also providing helpful information. At the end of the
day, customer service call centers need to create satisfied customers
with every single call.
7. How would you handle a call from an angry customer?
I think the first step is to stay calm and express to the customer that
you understand them. I think it’s also important to remember that it
isn’t personal, and the best way to de-escalate the situation is to
work towards a solution. For instance, The customer calls in saying
he/she has talked to 5-6 different people and nobody seems to solve
problem, I would tell the customer ¨Mr. Customer¨ I’m going to do
everything within my power to solve your issue, I'm going to go the
extra mile to fix your problem, Let me fix this for you, give the chance
to solve your problem.
8. How to deal with a difficult customer?
To deal with a difficult customer you need to:
1. Listen to customer actively
2. Rephrase their concerns
3. Present a viable solution
4. Take action and follow up
5. Fix the problem at hand immediately
6. Use the feedback
7. Reduce the unpleasant situation
8. Prevent the situation from happening again
I think that everything that I just said is going to help.
9. How do you handle stress?
I think the important is handle the situation calmly and communicate
with calm and understanding.
10. How do you see yourself in 5 years?
I would have improved my skills, graduate from university, become
more independent in what i do and productive and improved my
knowledge.
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