Business Start-Up 1 Student 39 s book

Contents
Mapofthebook
Unit1
Welcome
6
Unit2
Numbers
72
Unit3
Work
18
Unit4
Information
24
unít
5
Places
30
Unit6
Action
36
Unit7
Meeting
42
Unit8
Reporting
4A
unit9
Communication
54
60
lJnit10
lJnit11
Plans
66
Unit12
Sales
72
practice
Communication
78
pÍactice
Grammar
andvocabutary
94
Granmarreference
707
Transcripts
776
2,1
Communlcetlon
Gíammaí
Vocabulery
Telephone
numbers
and€ m ail addlesses
Askingabouttimetables
what's...?- lt's....
ny andyout
Whattine ...?
Numbers
G-l0
Emailaddresses
NumbeÍs
11-59
Times
Buying food
Plurals
Numbe15óG-100
Pric€ s
7.7
Communication
GÍammaÍ
Arranging
to meet
Prepositions
with
timesand dates
DiscussingfutuIeaÍrangement5
Plesentcontinuou5:
futuÍe
arÍangements
Dáys
Travellanguage
whv...?
Buyingtraintick€ t s
wontto
Trainticketsand reservations
Talkingaboutpastevents
t'erpastsirnple
Timereferences
to the past
Givingan update
Past simpLe:
reguIaÍveíbs
Business
trips
TalkingabouthoIiáays
PastslmpLe:
irregular
verbsG)
Holidayand travellanguage
Exchanging
information
by emaiL
PastsimpLel
ilregu|ar
Veíbs(2)
0biectpronouns
DocuÍrents
andattachments
l\rlaking
telephone
wil| spontaneous
decisionsand offers
Telephone
expressions
Talkingaboutthe
and clÍmate
Revi;Wof píesent
and pasttenses
The weather
l\'laking
compaíisons
compaíatiVes
productsand services
Comparlng
lrlakingchoices
Superlatives
Opinions
Checkingin for a flight
Countable
anduncountable
Airponlanguage
SuggestionsrShall l/we...?
píiorities
sequencing
anddiscussing
FuÍuÍewilh 9oin9 to
nave9aÍ
0b'ectives
Discussing
howbusiness
rs go ng
Adverbsof mann€ Í
performance
company
Discus5ing
salesand ordeís
nuch/nany: q|]esÍions
salesand ordeÍ5
Shopping
thislthese, thatlthose
Shoppinglanguage
plans
Stayingat a hotel
HotelLanguage
Welcome
Introdu.t|onsAtohab€ t Á-z
'Q
!a
3 Pno uNc|ÁÍ|on
say the alPhab€ t .
|'istenand r€ p eat.
ABCDTFGHIJKIM
NOPORSTUVWXYI
Workwith a partn€ r . stud€ n t A says a l€ t téÍ
stud€ n t B pointsto it. Take|t in turns.
which lettorshav€ th€ sam€ sounds?Fill in
the chart.
AB
IQ
Y
L
t./
4 Listen.Put the companlesIn the
oídeívou heaíthem.wr|tel-10 |n the box€ s .
!a
1 List€ n to |o€ and cláiíe me€ t ing at
the offl(es of ZY.
claite |]a||o''n claiÍ€ l!'laÍtin'
|]' 'm ]ooK€ n t. Niceto meetyou'
,oe
ClajÍe Nic'rto rneetyou'
We|.omcto ZY systeíns'
|oe
claiÍe Thanks'
D
2
tisten and fill in the gáps.
nice hi
Im
thanks welcome
l.n
l|olla.1 /i,
an FieLd.
'1
Sally
. lln SallyWinters.
r
|an
to me€ t you' sa||y'4
lo NL'wYork.
Sally 5
d
I l)
PÍactisethe conversalionin páiÍs.Change Íoles.
c
vocabulaÍypractice.-' Page 94, Exercise1.
á}TDK
l
L]
@
@
tl
tl
@
@ crc
. IFK Cargo
n 1\nor I nlllAuto
Wetcome1
4 List€ n again.Píactisé
sayingthe
(ompanyname5.
Thinkof mor€ (ompani€ s that use lettersfor
thek names.StudentA says the companles
and studentB wÍitesthen. changeÍoles.
E"
lam (l'm)
heis (he'd
we are(Were)
youa.e(youle)
sheis (sh€ o
theyaíe(they'le)
5 Listento |o€ intÍodüCing
claireto
the teamet ZY.Fill in the gaps.
-ah"'t
-"'r" ,h"-q
loé
He||oeveryone.
Thisis claiíeMartin.
I s-r.ls fromlBL'1.
Claire,this is
'z
PaulSampson.
Communications.
Paul HelloClaire.
loé And this is Anne Pol and DavidTam.
]
fíomzY Desjgn'
oavld Nice to meet you.
Ann. Hello.
sam And a
Sam Pickand this is
Lata(ay' '
fíomlY Ho|dings'
so, o
fíomNew Yoík,claire?
c|ik. Yes. Nice to meet you, eveÍyone.
píactice..' Page94' Ex€ í cise 2.
b GÍammaí
Practisé
introductions.
ljse th€ photos.
Thisis .... He's/Shelfrom....
pÍa(t|c€1 ..' Pag€ 78.wot|t
commun|cat|on
|n groupgof thíeé'
Jv|e.totherstudentsin th€ 8roupand
lntrodu(estudents.
Hello/Hi.
I'm.... Niceto meetyou.
Thisis .... He's/She's
from....
UsEFULLANGUÁGE
Hello/Hi.
Niceto meetyou.
Welcometo ....
Thanks.
|'msue Tayloí|'mfromTP software'
Thisis PeterElton.He'sfromLMS.
- ZYCommuni.ations
PaulSampson
.J
Questionswith wherc ond ba
WheÍeareyou/they
from?
wheÍe'she/shefrom?
(Whè ' s= Wherei5)
AreyoufÍomLondon?
ls he fromLondon?
d Glammarpractice..' Pa8e94, ExeÍclse
3.
a
!
Workwith a oaltner.can you gu€ s s whéí€
the peopl€ aÍefrom?
1 BradcarÍington
!a
2
3
4
5
6
7
I
6 listen to the conv€ l sation. Fill in
tne gaps.
David
cláiíe
David
clairc
5o, wip e 1e uob1 /r,rtt , r anp.
New YoÍk'
'z
. The BigApplel
7
David No' 'm fÍomLille.ZY Design'in Lille'
clairc a
. And !,rhere
s Paul from?
ls e
fromLondon?
oavid Yes.
PractisethéconveÍsationin Pairs.
c
Answerthe qu€ s tions.
1 Where'sDavidfrom? ftc',;li,n Li//,.
2 Where'sPauLfÍom?
3 Where'sclairefÍom?
4 WheÍe
aÍeyoufÍom?
8l
á Bra,il
b China
d GeÍmany
€ Po|and
f Spain
8 th€ tJK
h th€ UsA
List€ n and checkyouíanswers'
work with a pattn6r.Takeit in tuÍnsto a.k
questionsaboutth€ peoplein 2a.
A Where.s
Bradcaíington
from?
B He'sfrornthe tlSA.
YeslAnd you, David?Arel
b
NansSchwartz
JanGrabowskl
ívlaÍia
Gon2ales
ShenLln
NathalieLemalre
Pedroda Silva
AlisonSmith
8 PnoNuNc|ÁÍ|ot{
List€ n to the
countriesin 2a.Writethemin the chart.
o
Oo
oO
oOO
oOOO
Welcome 1
!
a Wherearethe cities?Fitlin the gaps.
'I\
I r"uh."*h "* *"., *"*
1
2
3
4
Toulon 5 r n
l\rlad
rid s i n the
Beltingl s i n the
Ch-"ster the
o f F r a n c € , n e a í I \ 41a5e i | | e'
of Spdn.
-
of chlna.
of the UK, near ]v]anchelt€r'
ERANCE
practice2.-t
Communication
Page 78. work with a PaÍtner
Do any citiésol í€ g ions in youÍ
countíyhav€ a different name or
píonUnciation
in Engti5h?Write
and say their Englishnames.
Talk to oth€ l stud€ n ts in the
gÍoup.Find out where theyte
CHINA
USEFLJL LANGUAGE
l\4aca
u? WheÍe'5that?
|t'sln china,neaÍHongKong'
b
9
Listenand checkyour answeÍs.
c
Vocabularypra(tice-.) Page 94, Exeícis€4.
d
Ask questionsabout cities in youÍcoÜntíyoí in otheÍcountries.
Testyour partner!
B |t'slI th€ north/south/east/$]€
ot5''.t (neaÍ''' )'
e
Work with a paítneÍ.stud€ n t Á chooses a city fÍom3a.
Student B asks questions.Take it in turns.
A WheÍeaÍeyou from?
B Toulon.
A To!lon?WheÍe'5
that?
B t's in the soL]thoÍFrance,neal íMaÍs€ i Lle'
Whereare yolrfrom?
|.mfÍomBÍemen'
in the noÍthof
Germany.
Countries
BÍa2iI china France Germany
Poland Spaln the UK the USA
!
a w.it" tt'" d.ints (a.f) undeíthe pictuleson th€ m€ n u.
a applejlice
b coffee
c icedtea
d maneralwater e orangeiuice f tea
t '''\
Put the díinks und€ Í the coírect
5tres5 marks.
100
o4
200
o
.tt!!!!:
I
10l
Ooo
5Oo
WeLcome1
l0
píactice3 ..' Page78.
communication
work with a pártn€ l .
Now list€ n to six Deoole.What drinks
(a-Í)from1a do they ask for?
1m
2fl
5!
6fl
r!
4!
10 Listen again. Write the drinks in
the chaít.
E"
Howmanydrinksdo you knowin Enstish?
wíiteth€ m in the cháÍt.
Drinks
Drinks
-/Íi
an
Usea beforeconsonants:
a coÍÍee
Use at beforevowels:an orcnge
'urce
píáctice..' Page 94' Exercis€ 5.
Grammaí
E.
lt
list€ n to the conveÍsation.fitt in
gaps.
th€
, !!q,l/ you like a dlink'cLaire?
'o€
c|aire ,
, pleáse'could I havea
tea?
Yes. lvlilk?Sugar?
loe
Claire Withmilk,r
. No sugar.
0K. And Anne?
loe
juice'
havean oÍange
please?
suÍe'
|oe
12 PRo|{U||.|AÍ|oN
How do you say
d and o' in these sentences?List€ n ánd
íePeat.
please?
1 cou|dI havea cofíee,
2 CouldI havean orangeiuice?
/.n/
c Píactis€ saying the sentences.
vocabutarypractice-.' Page 94, ExeÍcise6.
b what'syourfavourite
drink?Ask otheístud€ n ts.
USEFUL
LANGUAGE
Wouldyou|ikea dÍink?
Yes,please.
/ No,thanks.
coLrldI havea/an'..,p|éase?
Yes./ Sure.
lMilk?sugaí?
Withmilk,please.
No sugar.
No sugar.
Drinks
coffee tea (mineral)
wateí
juice app|eiuice icedtea
oÉnge
,vote:Mínelalwaterconbe stilI
orsparkUng.
couIdlhavemineÍaI
water'please?
stilloíspalkling?
Numbers
E"
13 list€ n and reD€ a t th€ numbers.
012345
678910
!a
14 Llstento fourconversations.
comPletethe telephonenÜmbeís.
1
b writethe numbeÍs
in th€ corÍect
boxes.
n 1*A 10
eight fiv€ fout nine on€
six thlee two 2€ Í oloh
seven
\'r
lFl( Cargo
TEL:
12
3t 4
Sussn Tqylor
Tell 0
12
632 7
49
5..)
NumbeÍs2
b PÍadisesay|ngthe tetephonenumbersIn 2a'
C
vo.abulary plactice -.' P.ge 94, ExeÍ.|se1.
'..;: :t# rnoxutctlrto L|st€ n .nd Íepeat.
Thénpra.üséthe conveísatíons
ínpairs.
I A What'syournumber?
-',
B NlyphonenumbeÍ?
A YEs.
2 A l\,lyphonenumberltwo one two .,.
Grámmalp].dice ..) Pat. 95' ExéÍc|se
2.
E
sory?
Two one
3A
say the nümberson the büsiness.aÍd|n 3a'
Thetelephonenumber's....
Themobilephonenumbeds....
Thefax number's..,.
two,.,
Fiveeight?
B No,d!! eight.
Right.
so, two onetwo,six threeseven'fouÍ
eightfivenine,
B That'sright.
wlthwhrti myondWll
Questlons
l{hdr ,..?- Whatls ...?
What!youÍphonenumber?
'ily phonenumb€ f s01236868943.
liy phonenumb.Íl. w phone
nunbarIt
NotetYoucan saygh or 'rio fot 0 ln
phonenilmbers,
!kt.n to a teléphoíe
Conve6ation
lf}m
.nd wr|tethenumbeÍs.
a ...']?'tl !|steía|rdnatchthepalrs'
1
2
3
4
r.cane@
5
\
service@
b
\
k-suzuki@
.
\
f_carlton@ \d
5 pÍince-l@
e
í
ó smirnov@
ccs.fÍ
east.ip
cnv.de
orange'design.com
u.matl.ru
netgate.co.uk
PÍa.t|se
say|íttheena|laddresses
ln 4a.
practl.o4' stÜd€ n tA -.'
commun|catlon
P.ge78.stüdént
B ..) Pagé88.
Talkto otheÍstudents.Rnd out the|r€ m all
addrcsseg.
USEFULLANGUAGE
Nunbets0-10
o12
345
zeroloh on€ two three four
678
910
slx seven elght ntne len
Telephone
nunbers
orangeDesign'25woodstréet
578956fivesevenelghtnlneflvesix
44 fourfouror doublefour
60 slx zeroor six oh
te|ephone
numb€ ror phonenumber
N4anchester,
N4U29
6DL
enail addrcsses
Telephone:0l6l
Mobile phone:
emailaddress: r.cane@orange-design.com
five
.
00t
_
dash
underscore
@at
What'syourphone/ fax/ mobilephone
numbe|?
What'syouremalladdress?
E"
Listen and íep€ a t the nümbers.
lE
11 72 13 1.4 1.5 76
L7 18 19 20 30 40
50 51
Practisesayingthe numbeí..
'13
c
50
practice.-tPage95,Exercise
3.
vocabulary
20 List€ n to the airpoÍtónnouncements.
Filtin the Ílighttimes.
Chicago O'Hare - Terminal5
Departures
LH 9]SB
FRAIiKFURT14AIH
BA Be9z
I'lx tBlz
R0t'l8
LrtHooNHEATHRT]TJ
;
HEXTL0CITg
Í.B?á13
t,lADllIÜ
AA 1955
T|]RÚllToPEA|1s|]N ó
14:13
Workwith a paítnerstudentA says a time,then
stud€ n t B says the flight.changeroles.
A Fourteen
thirteen.
B The f|ightto FíankfuÍt.
A That'5Íight.
.h
'ql
I
',l5.00
5 21.00
ó 00'00
7 13.00
o work with a partner.studentA says á number
(11-59)and StudentB writesit. Takeit in tutns.
a"
1 09.00
4 19.00
l0
40
15
Match the paiís.
2 I2.OO
P R o N u N C | Á T l o NL i s t e n a n d l e p e a l .
19
E"
8 05.00
sevenpm / seveno'clock
in the evening
thÍe€ pm / threeo.c|ockin
elevenpm / eleveno'clock
at night
d nineanr/ nin€ o'c|ockin
lne moínIng
mldnlght
f midday/noon
fiVeaÍn/ fiVeo'cIockin
lne moÍnng
h one pm / one o'clockln
the afteÍnoon
List€ n and
27 checkyour answeÍs.
r€ p eat.
Number2
s
.
Mátch the times to the clocks. wÍitea-e in
th€ boxes.
C
practice..) Page 95, Exercise5.
GÍammar
TIMETABLE
O'HareAirport - TrainDepartures
l0:OO l0:08 10r15l0:21 l0rl0
l 0 :l U l 0 : 1 5 l 0 : 5 1
1
l
|t'squart€ r pnsl clevcn'
2
lt s ten prsl twclvo.
]
l's ílvelo e ghl
4
l's qÜ.rlcrlo livo'
5
I s h a l ip a s rn f c .
22 Listen and repeatthe qu€ s Úons
andthe times.
what üm€ ...?
Whattimeis it?
What'sthe time?(= Whatis lhe time?)
1100
1 lr l 8
1)r00
1 l :l B
ll:08 11:1511:21 ll:10
l l : 4 ! 1 1 : l!
12:081115 12r21 1l:10
L2 : 4 ! 1 2 r t l
l:00
l:18
L:08 l:lt
l:45 l:tl
1r2l
1:10
work With a paÍtn€ l ' Look át the tim€ t able
Íoro'HaíéAiípoítstation. Píáctisethe
conversationfíom5a. ljse these times.
1 7A.tA 2 ).)\
5 4.40 6 4.50
l J.10 4 4.05
USEFUTLANGUAGE
Nunbers11 59
'tr
12
13
14
15
eleven twe|Ve thirleen fourteenílfteen
't9
I7
18
s xteen seventeenerghteennineteen
't6
e
pÍacti.e..')Pag€ 95' Exeícis€4.
Vocabulary
practi(e5 ..) Page 79. Work
Communication
E.
23 Listento this Conv€ í sationát o'HaÍ€
AirpoÍtstation.
a
B
Á
B
A
Excuseme, what's the time?
past tari,
lts qLrarter
when's the next tÍain?
|t'sat ten twentylhÍe!.
OK. Thanks.
20
l0
40
twentv lh]Íty fo(V
50
flfty
51
Whattimeis ll? / Whafs lhe time?
Whattimes the nexttrain?/ When'sthe
nexttrain?
It'sat fouÍteenthiÍty.
in the moÍning/afternoon/evening
at night
Píactiseth€ ConveÍsation
in paiÍ5.
I
when,.,?
: Wheni5.''?
whén's...?
15
E"
24 Listenand íepéat
thénumbers.
CaftÉ
60 70 80 90 100
vocabularypractlce-t Paga95, Exerclaa6.
work with a partnelstudentA says . numb€ r
(t-100)and studentB wr|t€ s |t.Takeit in turns.
@"
whst's the cÚrÍency
|n yoÚícoÚntry?Howdo
you say it in Engllsh?
DuÍgeÍ
Itottlog
Howmuchis a B|gMac |í youÍcoüntÍy?
25 Llstento the prl..s. filt In the gaps
In the Blg iiia. Inder.
Sonduiches
Beef
Solod
Cheese
ondTomoto
€99
Tuno
Chichen
BigMacindex
Country
BigM.( pri(€
BigMaCpÍi(e
in do||aÍs
USA
Í2'51
s2.51
BÍaz
I
Íea|2.95
,s1,65
China
yuan9.90
Í1.20
12-52
Germany
€ 2 .55
12.37
nary
€ , 2.32
t2.16
Chips
E
a wí|tethefoodfÍomthemenu|nthecha.L
t294
zloty5.50
$1.28
Spain
e2.25
Í2'09
swaEeand
5íÍ
5'm
.Í
U(
tf
Í3.00
work w|tha parlneÍ.
Take|t |n tlrns to a.k
questlonsaboutthe prlaesof Big Macs.
Aísw€ Í in doltars.
A Howmuchi5 a Big ívlacin Geímany?
B |t5two dollarsthiÍtyseven.
'l
b
26 pRo u crlirora Llstenand ffll ln
théch.rt w|ththe woÍdsÍÍom
3a.
Number2
s
28 Listen and repeat thes€ phrases
from the conveísations.
How muchis that?
Anythingelse?
29 Pio urrcr^TroNHow do you say
the s sounds?Listenand repeat.Fill in
the chart.
singular (a/an) Plural (t!,vo,thÍee)
i/i itr I
t
2
3
4
5
!.
27 list€ n to peopl€ buyingsnacks
and drinks.F|lt|n th€ gaps.
1 A
I
A
B
B
CoLrld haveat h/t1-,t,! , please?
A n y t h i n ge l s e ?
l]m '.' y€5, and a 2
T h a l ' s f o u íe U r o ! 1
please,
Thanks.
hotdog
buÍger
sandwich
Salad
dÍ|nk
L]
sand!!iches
salads
drinks
L] n!
ll t]!
7 t€ a
teas
I 0range)urce orangelurces
Anylhingelse?
No, thanks.
B O K .T h a l ' s ' 1
Practiselhe conversations
in 4a in pairs,
pÍa(tice
communi(ation
6 -.>Page 79. woÍk
pa|tneí
with a
80
to
seventy eighty
1OO
ninety a/onehundí€ d
$ = dollat
pounds
a sandwi(h) two sandwiches
a coffee ) thíeecoffees
t ln
!n
e
90
B
lt tl!
practice.-' Page 95, Ex€ r cis€ 7.
GÍammaÍ
, please.And
]A
rl !u
d
60
sixty
Yes,please.And two ó
muchis that?
B lJm ...eight7
3
oK' eightdol|aÍs
l.l
buÍgers
USEFULLANGUAGE
B
l V'
holdogs
€ = euío
€ = pound
Buying food
Could I have two coffeesand
hotdogs,please?
Anythingelse?
No, thanks.
How Ínuchjs that?
TWelVeeuÍo5síxty,please'
Jl
á
Match th€ words to the ohotos 1-6'
Faltory
rrorcr*
*."
*","no*" .noo
tl
7
ft, Í'"
I
-"lr
-l*;f'l
l-x+
56
b
in th€ chart.some iobs matchto moÍethanon€ woíkplace.
Mat(hthe iobs to the woíkplaces
accountant per5onalassistantengineer manageÍ receptionist
salesassistant technician designeí
c
30 tisten and í€ p eet the iobs in 1b.
practice.-' Page 95, Exercise1.
o VocabulaÍy
Work 3
e
31 Listen to two people talking about
their tobs. Fill in the chart.
32 PRoNUNc|AT|ol{
How do you sáy
doyou in thesequestions?Listenand í€ p ea|.
Íh€ n practisesayingthe questionsin 2a.
1 Whatdo yolrdo?
tlir
2 Wheredo you Woík?
I liv. in London.
I workfoÍBDA'
Questions
Wheredo you woÍk?
Do you liv€ in Palis?
d
..' Page 95, Exercise2'
GlammarpÍactice
conmUnication
pÍactice
7. studenlA '-'
-.r
Page 79. Sludent B
Page 88.
Talk to oth€ r students'Ask them about th€ i r
iob and company.
f
comPletethe sentenc€ s 50 th€ y aÍetrue
for you. Th€ n pra.tis€ saying them.
l I workÍor
2 Ima/an
I
work in a/an
4 | l i v ei n
flomthe
tt a matcnthequ€ s tionsandanswers
conversátionin le. writ€ a-d in the botes.
r ['] whar rtoyou dot
2 . WhatcoÍnpany
do you woÍkÍor?
3 l ] WheÍedo you Work]
I [ ] oo you live in Boston?
a ]Íexch€ m icaIs'
b Imanarcountant.
d
n a íactoryin Boston]1
LÍst€ n againand checkyour answ€ í s.
USEFIJL
LANGLJAGE
|'ma manageíreceptionist/technician.
l'm an áccountan|/a55istant/en8ineeí.
Whatcompanydo you work for?
I work foíWi|sonPartners.
WheÍedo you work?
IWoÍkin Bilbao,Ínspáin.
I woÍkin a factory/hoteVlab/shop'
Wheíedo you live?
I live in Tokyo.
krs€nt s|mple!pos|t|ve
andq!ésl|ons(h.lshellt lÍ.eJth.y)
H|thnÚmbeÍs'
de.ln.ls
!
a
n""d th"
aboutGor.n Tat|é.
A.e thes€
".d.le
génten.és
tÍue(o or f.ls€ (F)?
1
2
3
4
GoÍanTatiecom€ s fromGermany'
He ownsall of the orionGroup.
Hehas5o,oooemploy€ e s'
orion compani€ sbuy steelfíom
in WestelnEuíope.
supp|ieÍs
!
!
!
Theysellsteeltocustomeí5
inWegteln
Europe.
!
They make steel a||ovel the WoÍld.
!
b vocabulaíypÍactic€-.' Pag€ 96, Ex€ r (is€ 3.
!a
Réadth. art|.leaboutGoraíTat|é
ata|n.Then
fflt |n the t.ps w|ththe CorÍect
nÚmbers.
on€ two three flve six thlrty fifty
hundred thousand million blllion polnt
GolanTatiiis ''.tlú:t.u
'''..'
y€ a rs old'
Totalsalesare
dollaÍs
a year
Orioncompanies
have
people.
oíioncompaniessell
tonnesoÍstee|a year'
5 GoranTatiaandlamesBernard
own
peícent
of oíion.
33 L|stenand Ch€ c k yo|,ransw€ l s.
vocabularypractice.-, Page9ó, Exorcise4.
d
zol
,4 l|stenand rcpeal Practls€ say|Íg
th€ numberswlth a paítn€ í .
400 850 65,000 270,000 3.2million
ó.8 bilIion
BÚs|ness
Y€ Í bs .nd nouns
GoranTatió
Multi nillionail€ GoBn tbtió
bjwf 38 y€arc old. He come3
from spüt in croatia' but today
he live6in Viclorie, Awtr3lia
and ha8 Áu8halian naiionality'
Mr 1b'tiTole'Ú ha]fof the orion
omup. (Hb colleague,Jsmes
BeÍneÍd.ownr th€ other 50%)'
ofion címpanieshavetob'l
Ealmof about$3 billion a year,and about50,000people
work |oÍthe 8roup'
orion Group companiesbuy st€el fÍom3uPpii€rs in Bussia'
Eastern Buropeand Korea and sell it a over th€ world,
They buy and sell 2'5 mil]ion tonnffi a yeal' Th€y also
make8téelin a numbel of fá.|orie8in Russia'
Work3
E"
35 Listenand repeatthe sentenc€ s in
grammaí
thé
box'
Presentsinple: positive
I
2
1
37 Listenagain.underlineth€ coÍÍe.t
woÍds
|nthe questionsfÍomth€ conv€ r sation.
1 Wheredo/doesyoursÍee|comefcones
f|om?
2 whete doldoeswe bur'lbuysiI?
3 DolDoesft comefcones
ftomGetmany?
youse//Aellsyourproducts?
4 Wheledo/doés
Theyownthe company.
Heownsfiftypercentof the company.
Theverbhave is irregular:
Theyhavafactoiesin Russia.
HehasAustÍaljan
nationality.
38 PRot|Ut|c|AT|oÍ|
LlstenaÍd í€ p eat the
questionsin 4c. Howdo we say do aÍd does?
GrammaÍpÍactic€ -.' Page 9ó, Exercise5.
36 Pno Ut|c|ÁT|o L|stenand r€ p eat
the vérbs.Th€ n í|ll |n the chaÍt'
Prcsentsímple:questions
Whatdo you selt?
Do theyhavecustomelsin Chlna?
Wheredoe! she aomafrom?
Doéshe ownthe company?
lives works has buys sells
makes owns
!.
you hear.
List.n again.wÍltethe numbeÍs
tonnesof steel
products
7oolsa|esarein Geímany
37 ,an€ Ross'fÍomcentroPumpsuK,
is visitingMetaLln,a supplierin Hamburg.
Listento her conveísat|on
with FrankAÍzt'
Metal|n,s
factorymanager.
Are thes€
senteí.estrue (Í)or false (F)?
€
Grammarpíactic€ ..' Page96, ExeÍcise
6.
wolk wlth a partn€ í Ask and answer
questionsaboutGoranTatla.
Where''.comefrom? Wheíe...
live?
Whatcompany,,.
own?
píactice8. studentÁ -.'
communication
Pagé79. stud€ n t B ..' Page88.
LANGUAGE
USEFUL
My colleaguecomesfromGermany.
Theybuysteelfromsuppliersin Russia.
Theyhavefactoriesin China.
Wesell this pÍoduct
all overthe world.
Heownsthecompany.
1heymakecomput€ rsoftware.
Metalinbuyssteelirom a supplieÍ.
Metalinhas a factoryin China.
MetaLinhas customeÍ5
in a number
!
!
!
High nunbers and decinals
25o = two hundÍed
and fifty
=
12,ooo twelvethousand
5o,ooo= fiftythousand
2.5million= twopointfivemilljon
3 billion= threebillion
E"
39
b woíkwith a partner.Talkaboutthe peopl€ in
the photos.
Listen. Match a-g to the photos.
havelunch b havedinner
have breakfast d have a break
finishwoÍk f staÍtwork g get up
A Whattimedoes he/sheget up?Whendo€ s
he/shehave breakfast?
B He/Shegetsup / has breakfast
at ...
c
Vocabutarypractice-.t Page 96, Exercige7.
d woÍk with a Paítneí Tatk about youí daily routine.
A Whattime/ Whendo you get up?
B I get up at 7.10.
!
6 . 1 5a m
7.10am
E"
40 List€ n to this conversationabout daily
routines.Are th€ s e sentencestrue (D oÍ false (É)?
1 lt's8.10am.
2
I
4
5
Thernanis flveminutes
late.
Themanhasa coffee.
Theman5taÍt5
n]orkat 1o'ooam.
Thebossfinishes
at 4.ooprn.
trl
n
t ]
|]
ll
-,-!F
9.00im
1 2 . 1 0p m
1.00pnr
5.10prn
40 Listenagain.Filtin the gaps in theae
politephrases.
I
Good
2 soÍry|'m
3
7.3Oprn
,I
ploo|eÍn'
Work 3
Look at thes€ sentencesfrom the
conversation.Filt in the gapa with
negaüves,
aona i*a
I lou.rt,
"r"*t
rsnl
1 lt /i/,7
2 Im
t We
4 We
5 íMybo55
6 H€
late.
a m o r n r npge r s o n .
work lalc,
eveningp€ o p|e'
a moíningp€ Í soll'
havelunch'
4t List€ n and ch€ c k yoUl
an.w€ Í s. PÍactisesaying the s€ n tences
42 PRol{Uí{c|ÁT|ol|
Listen to the
Woíds.oo they have one syllable (o) oí
two (oo) ?
o
1 not
2 aren't
3 rsnl
5 don't
11)
oo
t
L]
L
Presentsimple: negative
E"
WoÍkwith a oartn€ í . Read the article about mealtimes.
Which two statementsaíe not tíu€ ?
MeattÍme?
1-i
lt,snoonGreenWich
M€ a ntjmp:12.o0jn the
U(, 7.00am on the USeastcoastand5.30pmin Indja.
jn London'bleakíast
But is jt lunchtime
tjmein 8o'ton
l4eattimes
aroUnd
theworrodte
anddinneÍ
timein DeLhj?
rusl'iandrwisscr.epsp.
as d ffp'pntas Japaap\p
Peopt€jn spainhavedinner[dte'Theyeat at about
nineottockor ten ottockin the€ V ening.
Peoplein the UK hdvea bjgbreakfdst'
w]thbaconénd
eqq5,andthenth€ y don,tedtlunch'
jn FÍance
Workers
hdvea tonglunchbreak.Theyhave
between
onedrd two hoursto eat.
In the L]sA,.l lot of peoplejult havehatían hoL]Í
foÍUnch,éndenta sandw]ch
in theofficopeoplestaítwoÍka| 7'00am andhave
In switzeíLand'
breakfast
in the office.
And]nJapan,a lot of manaqeu
havedinn€ l jn the
go
to
tho
off]co'
evening,.nd
!h€
back
43 Now (ist€ n to six peopLetalking about
mealtim€ s and routinesin theircountrie5.
ch€ C k your
DE
person,
I'mnota morning
Youaren'tlate,
Helsnt late.
Otherverbs
Theydon'tworklate.
she do€ s n't staÍteaíly.
Tatkaboutroutinesin youÍcountryand any oth€ l
countriesyou know well.
Do theyst.rt € a rly.
WhatliÍ]edo peopLestirl WoÍk?
Whattlmedo theyhavc lun.h?
Do theyhavc coÍfee
bÍoilks?
Whattlmedo theyfinishwork?Do peopleworklale?
\ryhát
timedo p€ o pIe havedinner?
USEFUL LANGUAGE
f
pra(tice.->
Page96,
Grammar
Exercise8,
píactice9..') Page 79.
commUnication
work with a paÍtn€ r '
Whattimedo you starvíinish
work?
Whattimedo you havebÍeakfast/lunch/dinneÍ?
get up eaÍly.
|startWoÍkat /'45.
I don'twork late.| finishat 5.00.
We don't have coffeebreaks.
Janstartsworkat 2.00pm. She stansafterlunch.
A|anfinisheswoÍkat 10.]0am' He finjshe5beforeIunch'
2)
Information
b
E"
44 NeiLLeeman phones Tina car€ y ,
a colleague. Listen to the conversationand
answerthe questions.
El
a
Readthe article.what is Netlingo?
1 What'sNeil'spÍobl€ m ?
2 Wherecan Neili]ndthe answeÍ?
b
44 Listen again. Fill in the gaps in the
sentences.
know mean spell standfoí think
understand
't
a o r ' , , t , , / ,' t , t , , / d n d o b" . i , I o n o pagesix.
2 ltl salesjargon.Whatdoes it
I
Good question. don't
4 DoesB
5 I'mnotsure,but
netLingo
dotcom.
you
6 Howdo
.
hal docs tl)e'e'stanclli)r iD emilil ?
Whal does com'rncanlWhat doe.
'WWw'stanCl
Íbr,llfyou don't undclstand 1hc
lan8uasc ol.thc IntcÍl)ctand e.busjness,the
answersare at netltngo,coln,
'Ihe
Netl,ingowebsitehas an online dictionary
With tlrousands oflvords' fronr ú' to Zip.
'business'?
its
'netllngo'?
'''>Page96, Ex€ Í (ise l.
vocabÜlatypÍaCtiCe
Information
4
work with a partneí Ask and answer
questions
aboutth€ woÍd5and abbreviations
at the top of the aíticle.
A W h a td o e s . . m
. ean?
B (|think)'..m€ a ns..' (but 'm not sure).
A Whatdoes ''. standfoí?
B don'tknow / t standsfor....
E.
4t Listen to lieil Leeman speaking
to á Customeron the t€ l ephon€ . compl€ t e
the foíÍn.
B
Customer
couldyou spellthat,p|eáse?
d
Grammaípíactice.'')Page97' Exercise2.
practice10. StudentA .,
Communic.tion
Page 80. Student B .>Page 88.
E"
Do€ s youÍlanguag€ u9eEnglishwords?
Writ€ somewoídsin the chart.
co'npUt€ r /|nleÍnet
wods
Namot
Lnrl,r
l
Company:
45 List€ n again and complete the
conv€ í sation.what questions do€ s N€ i l ask
to g€ t th€ customerinfolmationÍight?
(ustomerMy ndrp! | ,'J.,<,ir,n. \on A_d li
kom Hugh€ s nr!r.ll.c.
eil
soÍry?l
Discussyour wolds with a partn€ r . How do
you say them in youÍ|anguage?How do you
say them in English?
USEFULLANGUAGE
CustoneÍLindasammeÍson.
s A doubIe]ME R
S O,N.
tustom€ l soÍry's.A doubl€ l'4 E R s o NIteil
SAdoubleM.E.R.S.o.N.
custom€ r That,sright'And |'rníromHughes
nsuíance'
r
tleil
Hughes?
c u s t o m € rH U G H E S .
l{ell
H'U.G.H-E
S.
cuslomerThát'sright'
Ne|l
0K' We||.ll.dn|\vPly r.'
call. 'll check...
W h a td o e s ' w e b ' m e a n 7
It means.InteÍnet'.
W h a td o e s . e ' s l a n fdo Í ?
It standsfor'electronic'.
How do you spell.InteÍnet'?
ldon't understand.
Whatdoes this mean?
I don'tknow / |'mnot suÍe'/ |think it
means,...
soÍry?
could yoU say thátágain?
you
Could
speakslowly,please?
Ío|yo-.
46 Listen and r€ p eat the questions
fíomth€ conversation.
I z,;
E"
47 Listen to the peopl€ talking about
€ m ail at work' Fitl in the gaps.
oÜ
B
read íeceive send WÍite
.s,u,t ten to Íifteen
emailsa day,to
colleagues
andfriends.
2 |
aboutthiÍty
oÍfortymessages
a day,fÍomcolleagues
andcustomeÍs.
in English.
messages
3 | don't
in English.
I understand
4 |
ernails
about50%.
t
Ta(kaboutemailsin youí
WoÍkwith a paítneí.
iob, usingthe veÍbsin la.
Sa
woíkin paiÍs.Readthe emails.who wouldlike
to go to th€ hainin8couíseand whataÍetheir
t€ l ephone numbers?
couÍse
subjectI EngIishtíaining
ta|ywou|d|ikelo go
Twopeop]efroÍncc soÍtwaÍe
ngcouÍse.
Theyaresi|Via
tolhe'WíleEng|ish'train
and Antono
Lard. an assislantat ouf ofÍicein Ív]i|an'
of |heRomeoÍíce
Amatothemanageí
Besl Íegards
- cc softwaÍeta|y
HumanResources|Manager
m'loÍo@cc.s.it
extension22
TeL:+3902449690791,
vocabularypractice.-' Page97, Exeícise3.
Readthe emaik and undeÍl|ne
all the
poss€ s siv€ adiectivesfromthe box'
IJ!tJ
ootr
os
o8
B
E]
To: a]lmanageÍs
andassistánls
N,'|anagercc
From:susann€ FoÍe TÍaining
(Geneva)
softwaÍe
Inl€ Í naIiona|
subj€ c t: Eng|ishtrainng course
Do you sendandíeceiveema s ]nÉngish?
Do you readandwíiteíeportsin Eng|ish?
.Wrle Eng|ish,s a tíaningcourseÍorcc
and!]]9i!assistanls.
Softwáre'smanageÍs
The couíses at oUíheadoÍficein Geneva'
B
To| |v]aÍ
o ToÍo
Frcm:Sl]sanneF|oÍe
subjeciI emaiIaddressesandextensionnUmbeís
DeaÍN4Í
ToÍo
Thankyouforyo!Ímessage's |ViaLaÍdiand
on ihe couÍse
AntonioAmatoare we|coíne
and
cou]dyousendtheireí'rái|addÍesses
exlensionn!mbers?
Besl regaíds
Trainlng|ManageÍcc soilwareInternationa
s,íoÍe@cc.s'ch
Telr+412290887250,
extenslon165
Information
4
Possessive's ond oÍ
Wher€ ' sAndíew'soffice?
WháfsTom'snumber?
(Use's withpeople.)
S u b j e c t r e m a r l a d d r e s saensd e x t e n so n n u m b e r s
He'sthe manageroÍthe Romeomce.
What'sthe numbeÍ
of the London
office?
luse of with ploces.)
DeaÍ
susanne
S i V a L a Í ds e m a a d d r e s s s a r d @ c c s | 1 H e r
p h o n en u m b e rs + 3 90 2 4 4 9 6 9 0 7 9 1e.x l e n so n 3 4
A r l o . i oA . r ' | | o ' 1s l d . e \ s i s á 1 | o a i o' ' n ' | | o c D '. \
l d o nt h a v eh i s e x l e n s i o nn u m b e rb L r tl h e n u n r b e r
oÍlhe Romo off|ce s +39 06049509267
comptete 1-5. lJse ,5 or of Refeíto the
emails'ií n€ c éssaÍy.
1, +)9 02449690791,
extensron
l4
\,th t '
,
,
.
t
t
,',,t|"'
14,
Regards
2 antorio.anJlo@cc
s. I
4a List€ n and Í€ p eat the sent€ n c€ s in
box.
the gíammaÍ
Possessiveodjectives
lWorkhere.This is my office.
Wheredo you work?Where'syoor
offlce?
Tomworks here.This is hls offlce.
Diana\aorkshere'This i5 her otÍice'
Thecompanyhas its omcein Berlin.
We workhere.This is our omce.
They WorkheÍe.This i5 the|íoff]ce.
3 +39a6049|]o9)ó/
Thi i5
4 |aÍdi@cc
s' l
Tli i5
5 +41?29088/r!0.extension165
GrammarPÍactice.-)Page 97' Exercise4.
Wolk with a páÍtn€ l .Ask qu€ s tions ábout
the emaits.
Wl
"l-
. . .. p h o
rL.l
p
p\lp--io, nL.bp,
pÍactice
11'studentA '.')
communicalion
.-)
Page80.StudentB
Page89.
USEFUL
LANGUAGE
to WÍite/s€ nad messa8eto (som€ o n€ )
to read/Íeceive
a messagefrom (son]eone)
Writinq enoils or Íaxes
Dear ['lí[,lssmith'
(]ohnsmith = [4ÍiJi||srnith= [4s)
Regards,
/ BestíegaÍd5,
C o u l dy o u s e n d . .?.
t
I
t,/
E
833
@ @!ry949 91o.r9.o,-5!rE!!:!!1!,
a Talkto a paÍtneÍ;
Do you reada lot of books?
Wheredo youbuythem?
WhatsoÍtof musicdo you like?
Wheredo youbuyyourCDs?
Wheredo you bookyouÍ
holidays/flights?
Readaboutthe websltes.0o you
use thesewebsites?
R€ a d aboutthe companiesaga|n,
and ffll In the gap5.Usea
dictlonaryto help you.
amazoncouk
of
AnrizoIl se||sbooksandhundÍ6ds
You pay by cr€ d it ca|d
otherproducts.
by
andAmazonsendsyourpÍoducts
marl.You can also download
's.books.toreadon yourcompuléÍ
(withAdobeRsadersoftwaÍe)'
Q
l ..rll l í]ad . hook.j I t|on l
hrv. Adobc R.nrl.r llow
r i L r . l rr s l ' l W l i { r r 0 . J l
computer coPY download
files print save softwate
book
A: Adobe Readoí.sfree'You can down|oad
the softwar€ Íromthe Amazon or
Youreade.bookson a
t!at!l1a!t!!:.
is
AdobeReader
customeE
,' Ílusicfrom
itunes.
sellsongson CDs.
lTunesdoesn't
Thesongsarecomputer
Ú,'"".'..".
At rfuri(,syoucan downloadmusic,
The sile has 700,000songs.You can
savelhe musicon yourcomputoior copy
theÍ|esto a cD' And customerccan down|oad
and píintcD coverc'
a flle,you
lf youdownload
yout
it on
computer's
haÍddlive'
iTunescustomers.....
to
musjcfÍomtheiÍcomputers
CDs.
iTunessellsc0 coversto
on
and ......
download
papeí
8 You can
easyJetflights
by phoneor online.
49 Listenand checkyouÍ
answers.
píactice-.) Pagé97l
vocabulaÍy
ExeÍCise5.
Q: c.lll I nl.kc lwo TÍt|]lcc copi(]s ol cDs?
A: |f th€ cDs aréfor you, yes. But you can't give or Be|l
copies to otherpeople.
at easyjci .on]' You pay by
YoUcan bookan € a syJel Í|ight
Youcan a|sobookby phone'butif youdo lt on
cÍgdilcard.
yousave€ 1 4.
th€ |nteínet
Q
Do
ú 1 r ' i V . t r y p ] . | ] ( ]( i c k e t s b y r n á i ] ?
A: No. easyJet doesn'thavetickets.You jusl get
a referencenumber.
Information
4
E
a Réadthe textagain.|JndeÍliné
the coííect
words
in the sentences.
7 yo\r9!|I/can,tbuy books fíomAmazon.
2 yo\rcon/.an't|ead e.books WithAdobe softWaÍe.
3 you poy/don'tpay foíAdobe Readeí
4
5
6
7
\ou con/con'tbuy sgngs frornitunes.
You can/con'tbuy cDs fÍomiTunes'
easyletflightsa/e/orert free on the Internet.
easy)elpints/doesn't prlnf tickets.
50 Listenagainandansweíthe
questions.
1
2
3
4
5
What's
thenameof thetraincompany?
Whatcountry
is thecompany
in?
Canyoureadthewebsite
in English?
you
pay
cán
for ticketsby cÍeditcáÍd?
canyouíeceive
ticketsby mailjn theUK?
51 PRot|Ut|c|ÁI|oN
Listenand repeat
th€ s e phrasesfÍomthe conversation.
How
do you say ía' and can'tin the sentencés'
I Youcanbookon theInternet.
Youaanbuy booksfromAmazon.
customérs
can downloadmusicfrom
iTunes.
2 And can.youpay by cíeditcard?
/krnjut
3 Youcan'treceive
.
tickets...
/katnt/
Negotive
Hecan'treadthe file.
YoucarftcopyCDs,
pract|ce12.stud€ n t A .'
commUn|cation
Pagéa0. studentB ..' Page89.
Que5fiors
Canyoubuyproductsfromthe website?
WhatCancustomeÍ5
buy?
v.lheíe
c.n l buy cDs?
you know.Make
Thlíkabouta web9|té
notesaboutwhatyou can use it for.Talk
to youl páÍtn€ Íaboutit. Ask youÍpartner
quest|onsabouta websitethéyuse.
\ISETULLNNGUNGE
pra(tice-' Page97' tx€ Í Cise6'
b GÍammaÍ
E
a
50 listen to this conversatlon
aboutbooking
tÍa|n
tick€ t s online.what'sthe webs|teaddress?
,
I "'t
r>
I can openthe nle,but I can't
readit,
al
v,)
E
E
F
.t*
t
fl
Thiscomputerhas Frenchand
Germansoftwarc,
Youcansavephotoson the
computet
Youcan printdocuments
and
photoson papeÍ.
I copyall fllesontoa CD.
tr.ü
Youcandownloadthe software
fromthelnternet.
Places
I
Business
faciliti€ 5
ná
(
íf-.
rneEmirates
Towers Hotel
meansbusiness
!a
Mátch th€ s e woídsfíomthe afti(le to the photos.
lJse a dictionaryto heLpyou.
chair faxmachine laptop meetingÍoom
phone photocopier photocopy
powersocket printeÍ table flip chaÍt
52 check youíansweÍs.
listen and
ÍePeat.
r o o m a r t h oh o t c l T A r e
t h e r et a b l . sr n d . h a i B T
We needr photocopy
p h o t o c r p i e rCTa nw e
use the fax machineT
l n e e d t o m a k ca p h o n e
call. Are thcre power
R€ a d the adcle and answ€ r the questions.
1 Whatare.businessfac]lities'?
GiveoxaÍnpIe5'
To'leÍsNote|?
2 Whereis the Ern]rates
group
is
hotel
f?
what
the
3
4 Whatis the group'sbu5ine55
5tÍategy?
5 Doesthe hotclhavegood businessiaclLities?
Therear€ a thousand
hotels.At th€ Emirates
T o w e 6H o l c l i n D u b a i ,
theresiustoneanswer:
T h et m i r a t e s ' l o w e 6i !
w h e r e ' Y e íi s n ' t j u í a
strateily( We don t say
b u s i n e $l a ( i l i t i e sa r e
the.e atthe Emi.ates
ToweB?The answer is,
t h e h o t e l d o e s nt j u s t
(
haw businessfacilities
it Úa businessfaci|ity
P l a c e s5
practice.-)Page 97, Ex€ í cis€ 1.
d vocabulary
E"
53 Lislenlo the conversation
between
a Customerand a receptionistat the HoÍizon
Hotel.can the man send and r€ c eive emáils
at the hotel?
d
E"
Make verbs flom th€ undeÍlinednouns and fitl
in the gaps in As sentences.Use a dictionary
to help you.
1 A 1 need to l,h.trirl'!/ Íhis'cou|d I Use
th€ photocopier?
B Yes,
2 A
needto
my ássistant'can
makea phonecal|fÍomhere?
B Yes,
] A Ine€d to
this to my offlce.
Could use the fax machine?
B Yes,
this Ílle.can send
ernai15
fromthis compLrteÍ]
B YES,
nrpIo
5 A
J'op/o hi\fl'.
| 5t h e r ea p Í i n t eI rc a n U s e ?
B Yes,
53 List€ n again. what faciLitiesare
theÍein the hotel bu5ine55centre? TiCk ('/)
the boxes,
1 me€ t ]ngroorn5
2 Photocopier
] tax mdcirll€
practice.-' Page 98' Exercise2'
GÍammaí
/)
55 Now listenand fill in B's repti€ s .
D
C
t phones
Practis€ th€ conveÍsation5in 3a.
i
n€ed (to)
(need+to+yerb)
needto photocopythis.
54 PRot{ul|clATloN
list€ n and Íep€ a t'
Therear€ mectin8rooms.
lneed + noun)
I needa copyof this.
Theres a photocopicr.
Arether€ power50.keis?
s therea phonesock€ t ?
i
thereis/à
Singular: There'sa photocopierin my
office.(There's= Thereis)
Plural:
Ther€ are two píinteísin
the office.
QuesÍlorls]|s thele a fax machine
here?Are there computers
at the hotel?
/V€ g otivej There isnt/arentphones in
the meetingrooms.
d
Grammarpractice-.t Page 98, Exercise3.
practi.e1]. stÜd€ n t A ..')
communi(ation
Page 80. Student B .-) Page 89.
USEFULLANGUAGE
I needto makea phonecall.Can I use
the phonein the meetingroom?
|s thelea powersocketlor Ínylaptop?
I needto píintthis page'Do you have
a pÍinter?
I needto photocopy
this.|5theÍea
photocopieÍ
heÍe?
You can faxit. We havea fax machine.
The seniormrnrrgement
oÍtlces
jre on lcvel8ó o|thebuilding'
Thercrrcr
cntrances/
2
cxitsronc ol1thc Sroundnoor
one on the Íirstfloor
Theretlre88 Íloorsin th.
buildins abovegroundlevcl.
The basementhrs íourlevels.
Thereis i lky bridge'('rcorridor
E
a
in theair)at levek4l and42.
Therearej
in the building.
Therearea
windows
flishtsof
Thc buildins has5
lifis.
Mat.h the woídsto th€ buttons|n th€ tlft.
basement fifth fiíst fouíth
ground s€ c ond sixth thild
6
5
4
2
í
tr
57
check your answeÍs.L|stenand rep.al
|.ookat the fa.& & FÍgu|esa$aht..F|tt|n th€ gaps in
these sentences.
The entrances
to the Petronas
Toweísale on the
' t!!11',,,,ta^d '
floors.
A.sky bíidge'links
the two towerson the
foÍty-]
and forty.4
floors'
PeÍonasl s€ n ior manageÍshave their officeson
the eighty't
floor,
a
work with a partn€ . ' can you .ompl€ t € the
Ía.ts& Flg{,resaboutthe PetronasTowerswith
th€ s e nUmbers?
2
76
'6
765 1,8oo 32,ooo
list€ n and checkvouÍansweís.
Odinol nunbeB
1st = fií9t
2nd= second
3rd= third
4th = fouÍh
5th = llfth
9th = ninth
6th = sixth
10th= tenth
=
seventh
11th= eleventh
7th
8th = eishth
12th= twelfrh...
Ptaces5
0
practice.-)Page 98, ExeÍcise
vocabulary
4.
b
Talkaboutyour office.
Theofiic€ btrilding
has ...floors.Our officeis
Th€ entran.€ i5 on thc ,,.floor
Th€ Í e\ a / TheÍeale ''. r f r ( s ) .
!
a Matchthe wordsto th€ signs.
on the right']u5(afleíthe lift.
t's oveÍthere'Th€ filst door on the Íight'
t's just pastth€ st3irs'The thirddooÍon
the right.
Go thíoughthe doorsat the end' and
thcyle on the righl.
Go to the end of lhe coÍridor'
throughth€
doo15,and tuÍnleft'
óo
litt stairs
MtrEtr
1
l,li
2
)
4
'8 Ask where 1-4 ar€ . Listen and
repeatthe questions.
59 Listen to the p€ o ple asking for
dií€ c tions.li\lhataÍethey looking for?
'r/7
1
3
Lookat théoffic€ Plan. can you mat(h the
qu.stionsánd answeÍs?WÍit€ a.€ in
theboxés.
Í
Listen and check youÍansw€ t s.
vocabularypÍactice.'.'Page 98, txer.ise 5.
ó1 Listen and r€ p € a t the dilections.
1 Thcyte on th€ right'
2 lt s iust pastlhe slairs.
] Go throughthe dooís.
4 Go to the end of lho .orridor
work v.ith a paítneíTake it in turns to ask
and answ€ Í th€ qu€ s tions in ]d.
Go thíoughthe dooí5.Tum right'
practice''.' Page 98' Exerciseó.
GrammaÍ
fl a,.r'
píactice14. studentA.'.'
commUnitation
Pagea1. StudentB . ) Page89.
USEFULLANGUAGE
Excuseme. Where's,,.?
|tl on the gíound/fiÍst^econd
''. floor'
|t'sovel theíe'
|tl just pastthe lift,on the íight'
Go to the end of the coíidot
Go throuBhthe doors.
TuÍnright/left.
IL
.
I
tl
-Jl
U
a
(he l]ft?
1 Excus€ me.WheÍe's
I/,)
2 Excuseme.Whereare the stalrs?
the compuleÍ
loom?
3 Where's
4 Wheíe's
the dr]nksrna.hine?
ll
L]
5 WheÍe
arethe toilel5'pIease?
Ill
a
!
wlere are the PropeÍties
in the two adverts?
s\
{sl
\.
---1
12 apartmenG,centralsydn€ y ' studio,1' 2
and 3 bedrcoms'Toptwo í100.s
(24thand
2 5 t h ) on
í e wb l o c k '
PÍice5f.om s480,0oo'
,.J,
IN
!\
*"-
lsumm€ Í3o.c, winter20.'c)'19thcent!ry
(upía|ís
bathÍooms
hous€ ' 6 bedÍooms,2
anddownstair',largelivinqíoom165m1,
Ú|tn
modelnkllchen'9ála9e Galden3'l00 m.
sea
Tasman
or
pool BeaurrlLrlvrew
swrmm,nq
Fol
a!
pr(
7
Íindwordsií the advert9to matchthe
photos1-8. U5€ á d|ct|onary
to help you.
F|ndadiectivesin théadveítsw|tha sim|lar
meanlng.
62 checkyouíanswers.Listenand
repeat,
2 0rg
pÍa(tice.-,
vocabulaÍy
Page98,txeÍcise
7.
I Adiectives
Readth€ advertsaga|n.|Jnderline
the CoíÍe.t
adiectivesin 1-€ .
1 TheapaÍtment
blockis modern/old.
2
3
4
5
6
Theapanment
is bi8.
It'sa big apartment.
TheÍoomsin the housearésmall.
Thehousehassmall rooms,
The ápár1ménts
aíein d low high bJi|ang'
lhe house is old/new.
The living rooínin the house is b/g/smol/.
The kitchenin Íhehouse is old/new'
Íhe|e'sa nice/horribleView fÍomthe
gaÍdenof the house.
7 |Í'shot/coldin B|isbane.
a Ihe house is cheop/expensive.
mt
po
tn
$1.6mittion.
a
wl
cll
tha
PK
GoldCoastnearBrisbane
!
I
po
c
vo(abularypractice..)Page 98. Ex€ l cise 8'
P l a c e s5
a rool
!
tt'" titt" of the article.Whatdoes
'hotproperty'mean?
"t
quitelv.ry + adiective
It'sverybig. li's quitebig.
It'squitesmatl. lt'sverysmalt.
b Readthe article and answer the questions.
1
2
3
4
HoWmanyp€ o pIe live in Au5tÍa|]a?
Wheredo most peoplelive?
Whereis propertyqUlte€ x p€ n 5iV€ ?
Wherear€ propertypíicesVery|o!\r?
E"
63 List€ n to a mán talking to a
cotleágueabout his home. lJnderlinethe
1
2
I
4
!l has36'000 km oícoagt.ThereaÍe7.6 mi||ion
l l km2oÍ|and.AustÍa||a
|s big' very b|g.But tne
popu|at|on
|5vely sma||foÍa cont|nent.
of18 m||||on
w||hJus|
twopeop|epel squa|eki|ometÍe'
does this
p|opeÍty
móanAustlalian
is cheap?Not exact|y.
A |alge
póÍcen|age
of Austla|iansIive.na sma||numbelof blg
c||les
onthesouth.east
coast'The |a€ e popu|ation
|heÍe
meanshomesarc qu|teexpensive(thelea||yhot
pDpeÍty
is in sydney)'
|npaíts
of westernAustíaIia.
the oppositeis tíue.
popu|aÜon
ptices'
Avelysma||
meansvery|owptopeíty
pt|ce
you
Fot|he oía squaremett€ in sydney
can buy
ásquaíe
k||ometre
n€ a r the GÍeatVictoriaDeselt.Hot
plopeny
of a diff€ r ent kind!
b
The house i5 qtrlte,eÍysnall/big
Th€ gaÍdenis quite/verysmau/big'
The house is quite/yeryrld/modem.
Propettyis quite/vetycheap/expensive
GÍammdl
pla(li(e '.') Page99 txeÍlise9'
pÍactice
communication
15' studentA
Page81.studentB ...)Page 90.
@a
work with a partner.Talk about € a ch other's
WheÍe..'
Live? .'' hou5€ / apaÍtment?
''. big?
.'' gaÍage/garden?
Talk about pÍopeítyPlices in youÍcountry.
.-+r
!tí (*-
priceshigh?
Ar€ propeÍty
In Whatcities/regions
is píoperty
expenslve/cheap?
In what partsof youÍtown/Íegion
is pÍopeíty
exp€ n siVe/cheap?
hn
(
USEFULLANGUAGE
llow discuss these questions with a partner.
1 Whatdo .m'and .krn'standfoÍ?
2 Wh. doP. ||F // i ó nPdn by '| o| p|op"1y
of a differ€ n tklnd'?
I live in a house/ an apartment
in ....
It's,.,kilometres
from....,
The house/apaftment
is quite/very
big/large/small.
lt! ...squaremetres.
It'soLd/modern.
lt's quite/verynice.
|t has '.. bedrooms-|t has a big/sÍnall
gaíden.
Is píoperty
expensivein youÍcountry?
ln ''. píicesaíequite/VeÍy
high,but in -..
Action
Ia
Label the photos (a-e) with the woÍd. in
the box.
d
Vocabularypractice.-tPage 99, Exercise1.
l
goonbusiness
trips go to conferences
havemeetingsgivepÍe5entations
goto tÍade
fai15
Discuss th€ s e questions With a paÍtnel.
Do you go to confeÍences?
Do you havea lot of meetingsa
Do you g]Veples€ n tations/
Do you go on businesstíips?
Do you go to tradefairs?
He oftengoesto the headomce.
They?ealwayslatefor meetings.
a|ways usually ot|eí sonel|nes don't ohen nevel
64 Listen to five peoPl€ talking about
thek jobs.Matchthe p€ o ple you hearlo the
photos. wíite 1-5 in the box€ s .
l
[]J
a!
t,,
>t
36
I
t,,,,.,,,,,t;,:,t.
Action6
I
a
b
Lookat the adveÍbsof fÍequencyin the grammarbox. Then compLetethe sentences
so Inev aí€ Üue ÍoÍvou.
1
g ve presentalons.
2
go on bu5ine55
lÍips'
]
Workln the € V ening'
5
]
Writ€ ernai|sin EngLsh.
I
workat home.
ó5 Listen to an interviewwith veronicastephens, a t€ l evision pÍoduceÍ.
Howoften do€ s she do these things? Tick (/) the boxes.
always
1 w o r k st O Ít c l c vs o n . o m p a n i e sn J a p a n f
2 W o r k sW ] l hp l e s e n t e Í|!Í o Í]ni p J n
t l
3 n a k e sp r o 3 r a m m e] 5| E n g L ] í ]
4 w o r k sw r h a r e r m f r o ml a p a n
t
w o r k sw l r hr t e i m f r o n r h e u K
ó
8 o e st o ] a p J no r b U ! | c s 9
work with a paÍtneí.Mák€
]
t ]
V)
n
L]
L]
L]
ll
L]
I
I
L]
L]
L]
t
L
tt
sentences about
5 h e u s L r a l lw
y o r ( s w i t h t e l c v l s i o nc o m p a n i e s
n Japan.
Ea
ó6 Listento stuartcompton
talking
to a coLleague
aboutwork'Are the sent€ n c€ s
tÍUe(T)or fatse(0?
1 Hedoesn'lhaveir ol of meetings.
2 Hetravels
a lot or buslness.
3 He doesn,lÍnakea |otoÍphon€ .aLLs
4 He 5end5a lot oí emn]ls'
i
a lot (of)/ lots (of)
a Lotofllots of + roun
We havea lot of customers
in France.
We hav€ lots of custor.eísin |talytoo
(a lot ofl lots of = a largenLrmbe,
verb + a lol
lgo abroada lot. (: often)
V
L
67 pRoNUNc|AT|oN
Listenand Íepeat.
How do you say o/ in the sentences?
1 | havca |ol oÍmeetngs'
2 | don'tg Vc a IotoÍpresentations'
] Do you go lo a |ol oÍconferences?
Gíammarpractice-.) Page99' Exercise2.
pÍactice
commünication
1ó .'' Page8l.
Workwith a partner
USEFULLANGUAGE
Do you oftentÍavelon bu5iness?
ldon't oftengo abroadon buslnesstrips.
Ioftensendemailsto foÍeign
colLeagues.
phonecaI15'
I nrakea Iotof inteÍnationaI
go to Íade fairsand
I sometimes
I nevergive presentations
in EngLish.
I go to a lot of me€ t ings in English'
!a
68 Listen to thé.onv€ r sation in
the m€ e ting. Fill in the 8aP5.
having phoning working
now moment this today
."",""!
Emma.l'm t /t,r/irl a rneeting
at the'z
with Laura
and chÍis'
Emma Right.
You?eon the |oudspeakeÍ'
lam
Emma OK. Hi everyone.
HelLo,Emma.
C h s Are you havinga good timein
lstanbuL?
Emma Oh.it'sgreat.Reallygood.Thi]
on|ypÍoblem
is' |'mr
]
you
C h s |]n 5uÍc
aren'twoíkinga||
th€ time]
Emína,
wete 4
about
lim
your proiect,Canwe ask yoll
one oÍtwo questions?
Emma Sure.Go ahead.
0K' chíis?
||m
Chí|s Yeah.What'5YouÍteaÍndoing
t
, Emma?
Enma We||,theyaíen'tWorkingat the
ó
. They?ehaving
tuncn.
chíis No' meanon the proiect'What
aíetheywoÍkingon /
lim
Enma Oh, right.Um ...Well,
3
wele,,,ro.king
on
installation
numbersix.Wete
just flnlshingthe testingon that
thal'sthe lasl iob...
b
Vocabularypractice..')Pag€ 99,
ExeÍcise3'
l8
l
c
what ale |im,Laura,chÍisand Emmadoingat th€ moment?
WÍitethe CorÍectform of the v€ Í b. ReÍelto the conv€ r sation
in 1a agaln, if nec€ s sary.
1 lim' LauÍaand chÍisnre in the offi.€ thi5morn]ng'
I/t,L1l,/atn11 a meeting.(hoye)
2 Emmaisn'tin the offce thisweek.
on a projectin lstarbrl. (wak)
I Ernma's
in lslanbul.
a good timc' (áaye]
4 Emma'sat Workat the moÍnent'
a phonecaLl.andke,
5 Emma'sco||eagues
aÍehaVinglun.h'
at
the moínent'('rl WorkJ
ó Laura'sn a Íneeting'
She
lunchal the
moment,(notioveJ
7 Jim,chrisand LauÍaare ta|klng'
Emma
quest]ons..ásk)
8 Emmannd hel co|Leagues
ar€ on thc |.51job'
thc testing'l''Álr)
Action6
Presentcontinuous
l'm woÍk|ng
on the leportnow.
she's maklnga phonecall.
They'rchavlnglunchat the moment.
Negotive
|'iÍíot havlíga coffeeat the moment.
He lsnt maklnga phonecall.
OR
He'snot makinga phonecall.
We .ren\ woídngtoday.
OR
We'íenotwolkingtoday.
BothÍons of thenegativeare in @mnon use.
Questions
whafg she do|Í8?(WháÍs= Whatís)
WhataÉyou doltlg?
15he hav|nga méeting?
AÍ€ theyworklÍton the proiect?
70 Llstento the telephone
conveEations.
what are théPeoptedo|ng?
comoletethe s€ n ten.es.
ó9 PRo|{Ut{C|AÍ|ol{
L|stenand r€ p eat
the séntences.How do you say ./'9?
1
2
3
4
5
6
I'mhavinga meeting.
What'sshe doing?
she isn'twoÍking
today'
on the project'
Weteall WoÍking
AÍetheyhavinglunchnow?
Whataíeyou doing?
Gíammarpractic€ ..' Page 99, Exercise4.
1
2
3
4
5
ó
Steve's
Olivia's
Colin's
Nadia's
Paolo's
sylvia's
lnvnn Ltrlr
pÍáctic€17. studentÁ -.'
commUnication
Page81. StudentB -.t Page90.
Talkto a partneLwhat aíeyou workingon
at th€ moment?
USEFUL
LANGUAGE
Het in a meeting
thismorning.
Theylehavinga coffeeat the moment.
Whatareyou doingnow?
I'mnot in the officetoday.
We'reworkingon the newprojectthigweek.
sooÍtsaÍdleisuÍe
act|v|tIes
Ea
Readthe text.Canyou btly ForDunnies book.s
in your country?
Answ€ r théqu€ s tions.
1
2
3
4
Whatis.spaÍe
tiíne,?
Whydo peopLebuy For Dummiesbooks?
Whatkindof peoplebuyForDummles
books?
ls lhe For DunmiesseriessuccessfuL?
'.:!:YÉ
A e.b.7,;|",,hí::,
ú u"
What do you do ínyoÚ sparc time?
Nola |ot?AíeYou
|ooking
10Í
a new
hobby?|Íyo!aíe,then
a qoodp|aceto
books. The
sla( is the For Dlrmmies
yoUhoWtodoh!ndÍeds
oÍ
booksteach
ÍromAÍner
caníootba||to
things'
chines€
books € x p]a n a I
cookin!'For DÜrnmies
th€ basicsin simpIe
láng age'so they're
peÍJect
íorábsoIUte
beqinneís'
Theb ack
andy6||oW
booksnowhavehundreds
oí
tit|€ s in 39|angUages'
W th ]00miIion
copiesin print'it,sobvioUslhatíreetime
is bigbusiness.
Match the words to the activitiésin the
pictures.
aerobics basketball chess cycling
flshing footbatl guitar running skiing
swimmingwalking weightkaining
40 1
WINE
12
Action 6
7l PRo Ut{c|AT|oN
ch€ c k your
answeís.Listen and repeát.AÍeany of the
wolds|he sameor similarin your languag€ ?
|s theiÍpronUn.iation
differ€ n t in English?
!a
Lookal lhe photos.Can you guess what the
peopledo in theilspaÍetime?
73 Now listento the peopleand flll in
the gaps.
72 Listen to two colleaguestalking
aboutleisuÍe.Which activiti€ s fíom 1c do
theytalk about?
lgo
72 Listenagain.Completethis extrart
fÍomthe conversation.
A Don'tyou |ik€ 1
|
B lhate,
A 0h' love]]
' |t'5goíJdfo|yolr'
B N o ti f y o uc . n t a
A No,that'struel
2
l
play
go
till in the gaps. Then make fouÍsentences
thatare tíu€ foÍyou.
L
like dont like love hate
((-r) r
|
/ .1 ,
rpLiy
Ipldyth€
go
s.iirr
\'.IWi|(n8
\J'
/(..:) 4
I
c w I nn r q .
ÍUl|i||c|
go/play/do
hatewalking
like skÍin8.
| 3o + nouns with -ing
I play + sports,ganes, musical
ldo + aerobics,
weighttraining
d
G a r m d r p r a rl i . c . ) P d g p q o . E x e r .i q p s .
'.') Page99, ExeÍci5€ó.
pÍactice
VocabUlary
practice18.-) Page82.
Communication
WoÍkwith a partner.
IJSEFI]L
LANGUAGE
Whatdo you do in yourspaÍetime?
r go cyclng,
ldo aerobics,
guitar.
I play footbalL/the
I Love/Like/hate
swimming.
Meeting
Planner
JÁNUARY
MT
WT
7
22
WT
FS
s
W TF
MT
S
s
MT
ss
W TF
't2
123
l6 17
15 16 t7 l8 19 20 2l
't5 16 1 7 1 a
12 13 14
24
22 23 24 25 26 27 28
22 23 24
1 9 2 0 2 l 22 23 24 25
1234
25 26 27 28 29 30 31
Ea
ÁPRlL
7
56
8 9 1 0 1 1 't2 t3
't5 16 t7 18 't9 20 21
3
10
11 12 13
18 19 20 2
MT
F
1
456
MARCH
FEBRUARY
456
8 9
l0 1t 12 13
29 30 3l
7
'14
28
567
ll
34
9
10 11
26 27 2u 29 30
75 list€ n end Í€ p € a t the months.
lanuaíytebíuaÍyivlaÍchApÍl lt4ay June
JU|y Augusl septembeÍoclobeÍ NoVernber
DecembeÍ
74 Listento fourshortconveÍsation..
when do th€ peoPl€ arÍan8eto meet?Maík
th€ foul dat€ s on the calendar.
c
7' PRoí{Ut|c|Al|oN
List€ n again and fill in
the chart.
Dates
We write: We say:
ÍMay
uth
11thívlay the eleventhof May
Meeting7
vocábUlalypÍá(ti(e'.') Page 100.Exetcise1'
76 Li.ten. Wíitethe days in th€ oíder
you heaÍthem.
Monday Tuesday Wednesday
Thursday Friday Saturday Sunday
| !t't,ltusJna
26
37
5
b
píactice..' Page 100' ExeÍcise
2.
GÍammaí
vocabularypractice.'')Pag€ 100.Exercis€ ].
d Work with a partner.student Á points to one
of the phrases and Student B asks a
quéstion.Take it in turns.
B AÍeyou fÍeeon Friday?
.
Ine morntng
.
.
middleof DecembeÍ
August10th
.
the evening
77 Listenand repeat.Practisesaying
the daysof the we€ k .
Workwith a paÍtner.
Lookat the calendaÍ.
Yousay a dateand your partnersays the
day'chang€ roles.
A Thetwelfth
of January
B Tuesday.
!a
74 Listento the conversations
in la
gaps
again.filt in the
in the sentenceswith
at, in oÍ on'
1 |'mfÍee.'/ theendof]anuary'
Yes,I canmakeit
thetwenty.eighth.
2 |'mÍree FebruaÍy'
|'mbusy
of FeblUáry'
thebeginning
of ivlaích?
3 AÍeyoufÍee themidd|e
No,I can'tmakeit
Friday.
themorning?
nineo'clock?
78 PRoNUNC|AÍ|on
Listenand rep€ a t'
How do you say .Íl' at the € n d of the
numbeÍs?
1
2
r
4
5
6
Whataboutthe twenty-eighth?
|.mfÍeeon the fourthof February'
Fridaythe twelfth?
Yes,the seventeenth
is fine'
of ÍMay
No, can'tmakeit on FÍiday
the thirteenth
so, túonday
th€ fifteenth'
practice19. StudentA .-t
Communication
Page82. StudentB -.>Page 90.
Prepositionswith times ond dotes
USEFI.]L
LANGUAGE
on
Whencanwe meet?
Whenareyou rÍee?
whataboutthetenthof lune?
That'sfine.
No,l'mbusyon thetenth,
I can/cant
makelt at theendof lune.
I'mfreeat thebeginning
of lull
I'mbusyin themiddleof July.
Whataboutthe firstweekin August?
ín
Tuesday
)uly gth (dates)
Maích (manrhs)
at
summer(Seosonsl
t h e m i d d l eo f . . .
the moÍning/afternoon/
evening
ten o'clock (tines)
the beginning/end
of
nrgnl
the weekend
Christmas
Presentcontinüou5:
Íuture
aÍían8em€ n ts
Tíavellanguage
Ea
!.á
79 Listen to Gary lipton talking to a
Coll€ a gue abouthi5 plans for a busin€ s s trip.
Filtin the gaps in his diaÍy.
Paris London Cf i.uSo fonaon
May
F|ib^Í|LA 9.at ('," )
)
/\r.ivL A/LL, Yq^ S.7S
t
Na': Yrr^ C.tS ;,n
)
|,!LLt;rt
"
-i
pl
r..75 cn
.-,'Í- 7'.k-.) 1.ao Gtu
- suL,R.L,l,\c\
j.TT G',
üLLrjh
- J.-,,Lr t]d/kLt) t.3Tp,t1
l|LLriri
(p,r1\
Tra,n (Eurt:tat\
ta )
HÖt L| a';TG)' //'
R€ a d GáÍy'sdiary again and answer the questions.
1 ls GaryleavingLA on TLrcsday?
2 Where'sh€ .hilnglllgÍlghtson thc Way
]
4
5
6
|5he takij)gIh€ lIainlo PaÍlson W€ d Icsdiy?
In Pdris,wh ch hoteLs he slayingat?
ls he comingbick to Londonon Saturd.yl
|5he aÍriVing
i chicago n the moming.
In the sentencesGary Lipton describes his tíavel
plans.Fill in the gaps.
I
)
)
)
|:/,?,t|LÖnaóA
43s p,+,:
'
7.oo Pi^ c^,e.Ü"
ta.ts p,\ )
) LA t?.25 6,h
*
.n"na"
"rr,u"
iu ht n1 LosAngeleson Monday.
t
2
the tíain the EuroslaÍ'
3 Then
in PaÍisfor thÍecnights.
4
backto Londonon lhc tÍain.
5
in LA in the middleof the
night.
6 T h e . 'o . I h " Í g . | | o n " '
in
Chicago.
Meeting7
futureaíangements
Presentcontinuous:
Who...?Why...?
|'mf,y|ngto Londonon l/|oÍday'
Shebmeetlnga collea8uethls afrernoon.
Theyl€ 8rí|v|n8
tonorow'
wei! hrvlnt a meetingat Íouro'clock.
WhoaÍeyou wolkingwith?
I'mworking
withlohn.
Who'sSoingto the meeting?
Anne,PeterandKen.
79
Listen a8ain and check yoÜíanswers.
Whyareyou goingto Hamburg?
I'mgoingto a meeting.
Why! he takinsthe train?
Becausehe doesn'tlike flying.
é vocabularypractice...' Page 100' ExeíCise4.
..) Pag€ 100,Exercise5.
píacticé
GÍammaÍ
can you .ompletethes€ questionsfíomGaíy's
(onveísat|on
|n 1a?
How When Wheíe Who Why
Next
aíeyou goingto EuÍope'
GaÍy?
We€ k ?
2
)
t
drivinB?
aíeyou going?To the Londonoff]ce?
TanyaDolanagain?
áíeyou meeting?
aÍeyou goingto Pari5?on bUsiness?
aÍeyou lfave||ing
to Páris?Are you
on page121 and
79 Lookat the tíanscíipt
listento Gary'sconversat|on
again.ch€ c k your
Listonand r€ p eat' How
Eo PRol{Utic|ÁT|ot{
do you say the und€ Í linedwords?
1
2
3
4
5
ó
Who\ 5h€ meeting?
With?
Who aÍeyou traveIling
Who'scominglo the meeting?
Whyare you leavingeaí|y?
why'she golnglo London?
why aÍelhey slayingjn that hotel?
Work with a partneL look back at Gary's
diary.Ask and answer questlons about
his trip.
A
B
A
B
A
in ''.?
When'sGaryleaving/arÍiving
at
.-..
He'sleaving/arriving
Whafs he doingon...?
.
He'sflylng/meeting/going...
he..'?/ Who'she '''?/ Why.she
WheÍe's
...?/ How'she...?
communication
oractic€20.studentA .-,
Page82' stud€ n t B -.) Page90.
Talk to other students.Flnd out what
aííangem€ n ts they have Íoíth|s week.
USEFULLANGUAGE
wheíeareyou goin8?
Whyareyougoingto lvlilan?
WhenAVhat
timeareyouleaving?
Whoareyoumeeting?
Howareyou travelling?
I'mleavingLondonon Tuesday.
|'maííiving/changing
in Paris'
she5 stayingfoÍa week.
He! flying.
TheytetakingthetÍain'
TIM E
ouT
E
a
Talkto otherstud€ í ts abouttÍaintravel.
HoWoftendo you travelby tÍain?
Do you like tíainlÍave|?
Do you UsuallyÍeserve
a seat?
b
Gary L|ptoni5 büying a tick€ t foí th€ EuÍostar.
Read the conveÍsation.titl in the gaps.
Assistaít Hello'
Gaty
Hi. ld like to book two seatsto
Paris,p|ease.FoÍtomoíow
Assistant At I i,liti
tine7
GaÍy
At ábout 5'00 pm' I don.lhave
á timetab|e.
'5 a tÍainat 17.15'
Itr
in Parisat 20.55.local
time.
Gáíy
Righl.oK' 4
\ ílne'
Assistant Wouldyou like to travelflrstclass
oÍstandardC|ass?
Gary
Stándaíd'
Assislant And wouldyou 5
a sing|eor a retuÍn
ticket?
plea5e.
Gaíy
A round.tÍip,
WhenwouLdyou llke to 6
back?
Gáry
Iwánt to ÍetuÍn
on satuÍday'
but
don'tknowWhát7
Assislant Do Vouwantlo bool.lhe relurntlp
Gaíy
Gary
|f Íeserve
a seal,3
I changethe leseÍVation?
Witha standardfare,you can
changeor canceLthe booking.yes,
is the standaÍd
0K. How e
fare,then?
0ne moÍnent'
a1 Llstenand checkvour answers.
till in 1-9 W|thwoÍdsÍÍomth€ conversation
in 1a.
1
2
3
4
5
ó
7
6
9
a one way ticket (US): a .v;ril'
a roJndl rp l, kel (J5) ' d
a list of times(oftrains)= a
=
the timeat the destinátion
to comeback = to
to l)ook= to
a booking= a
a ti(ke|pÍice= a
normal(ticket,class):
82
repeat.
(UK)
(J\l
chéckyouí answeís.Listen and
pÍa(tice..)Pag€ 100,ExeÍcise
vocabulaÍy
ó.
Meeting7
z^
84 L|stento th|scustom€ Íbook|ng.
(1-8).
traint|cket.completeth€ lnfoÍmat|on
7
2
3
4
5
6
7
8
E:| PRol{u|{c|AT|ot|
Howdo you say Ío
In thesesentences?Llstenand rapeat,
1
2
3
4
I'dliketo booka seat.
Whenwouldyouliketo comeback?
| wantto returnon Saturday.
Doyou wantto bookthe returntrip now?
w.ntto +inÍinitive/ would [kéto +
inqnitive
I'dllke to booka seat.
l waÍtto book a seat.
Whenwoutdyou llke to teave?
Whendo you wantto l€ a ve?
lvoÍejWouldljketo 13morefornal/polite
tton wantto.
n GíammarpÍactic€ ..' Page 101, ExeíCise7.
Destination
icket (singletetun,
Leavin9on (day)l
Leavingat.(time)l
Returning
on (doy):
Retumingat ftner:
Class:
Fare:
Workw|tha partneÍ.
Lookat the thnscípt
page
for 2a on
122 and praatlsethe
converSatlon,
píactice
communication
21.stud€ n t A ..)
..'
Page82. studéntB
Page91.
USEFULLANGUAGE
please.
I'dlike a returnto (Birmingham),
Wouldyou |ik€ to boo|ílesewe
a seat?
Whendo you wantto l€ a ve / comeback?
Do you wantto travelfiEt classor
5econd/standaÍd/€ c onomy
cla55?
js
Howmuch théstandardfare?
can I changemy booking/res€ r vation?
Tickets
a singleti(ket(UK)/ a one-wayticket(US)
réturn
ticket(UK)/ round.tÍip
ticket(Us)
Reporting
trT L$"
=.JL
d
E6 PRo U c|AT|oNList€ n and repeat'
How do you say wos(n't) aÍd were(n,t)in
these s€ n tences?
1 Wereyou at the trddefairT
2 Wherewas it?
Ea
3 lt !!as brg,
85 Listen to Hanna Day taLkingto
a colLeagu€ about a tláde fair she visited in
India. |lndeÍlin€ th€ corí€ c t woÍds.
IWasn,tthere|astyeaÍ.
1 The trade Íai was yesletday/laslweek.
good.
2 The trddefairW.]sqUlíelvery
at the
] TheÍeWeÍeabout 100/400companies
TheÍeWerethousandsof peopIe'
We weren'tin the sane holel.
4 l'nn'úo\ nC' J| '/'',
ag0,
|vdslwdsn't
Verybig'
5 The tradefaiÍin CaLcutta
Fa
o
a
"
be: past sÍnple
d hP' ' o Lpdg.p\ l4PjP úPJ' '|./ i|| |!r.
The confeÍence
was good last Week.
They were in the same hotel.
can you Comptete
thesequ€ s tions fÍom1a?
Fill in th€ gaps.
l-
Questions
HoWmay people wer€ theíe?
waslohn theÍe?
was many were
you at the tÍadefair|astwe€ k ?
was it? Delhl?
was it? 0K?
it blg?
werethere7
cornpanles
1
3
5
(
85
tisten again and check your answeís.
The big coÍnpaniesweÍentat the trade faiÍ.
The presentationwasnt very good.
e
.'.) Page lo1. txe|(ise l.
GÍamma'pÍaCti(e
Reporting8
woÍkwith a partner.Talk aboutwhere you w€ r e:
.
yesleroay
evenng
.
lastSatuÍday
Tine referencesto the past
Tu€ s day
ivlarch
sunmeÍ
chí.stma5
twodays
thíeemonths ago
..t Page101,Exeícise2.
practice
t Vocabulary
h Makes€ n tences. use the wordsin bíackets
and pasttimeexpr€ s sions.
1 Todayis Thursday'
rMo'dáy)
íÍln.l'l't1
ttlt'' 1ll LL .l,l1.' .t,1',
2 lt.sNovember íoclobe,
) Íhis yea|' (2aa1)
4 |Í'5F|iday.(last Friday)
5 TodaYi5 ThuÍsday'(Wednesday)
Ea
communication
pÍa(tice
22.slud€ n t A ..')
Page83' stud€ n t B..') Pag€ 91'
Lookasainat your information
from
practic€ 22.Writean € m ail
commÜnication
tetlin8youíboss aboutthe Gonfer€ n ce/
trainingcourseyou wentto. Use the emaiL
in Exeícise2 to help yolj.
Tor..,
Subjectl
Deár''..
USETULLANGUAGE
Howwasthetradefairlastweek?
Itwas/wasn't
verygood.
TheleweÍea Iotof peoplethere.
TheÍe
weÍen't
a lot of newproducts.
Wheíewas it?
Whowas theÍe?
Wastheneetinglong?
Howmanypeoplewereat themeeting?
Timereferences
to thepast
yesterday,
last FÍiday,
1a9tweek,last
month,
lastyear,thíeedaysago
ó This month' (^,'ay)
R€ e d this email from Hanna Day to heí mánag€ r , Luke Roscoe.fill in th€ gaps with the corí€ c t foímoÍöe.
BOO
Io: Luke Roscoe
F r o m rH a n n aD a y
subjectI trade íairÍ€ p or|
Dear L!ke,
I rn now back in Vancolver afler my típ to De hi' The lrade fáir 1 l1l'\
Very good t
'?
a big event thefe r
about 400 compan es There 4
onty
two new producls ál lhe show so there !
a | o lo Íb i g s a e s p Í e s e n t a t o n B
s ulthere
6
a very good p.esentation.by l4ercuryConsu ling. on new lechno]ogy t,mwnling
a íeportaboul it al the moment' I cán send you a copy |áler lhis week'
business asl week? 3
RegaÍds.
PS Edwn Palmere
!a
t7 ListeÍto MartiÍBerg8iviÍgan updateto
his manager,HannaDay,abouthis bus|nesstÍiplast
week was it a goodtrip?
true (Í)
87 Listenagain.Are thesésentencés
(Í)?
or talse
1 lMartin
travelledto lllexicoon Thursday A
2 He Workedall dayon FÍiday.
3 He stayedin a hotelneaíthe offjce.
n
pÍesentation
startedat 9.oo.
4 Ívlartin!
flnishedat 9.3o.
5 Thepresentation
phoned|Vlartin.
6 This morning,ívliguel
!
!
!
!
87 Llstenagaln.Underllnethe correct
wordsin thésesenten.esaboutíÚlartin.
I Hepresented
/ didnl presenttl'e b,rsiness
Plan.
2 Be tolkedobout/ didn\ talk aboutlhe
costof materials.
3 He discussed
/ didn'tdis.lss suppliers
withlMiguel.
4 He visited/ didn\ visitthe factory.
5 He lookedat / didn't/ookot the new
production
line.
88 Listenand checkyouÍanswers.
PÍact|se
sayingthe s€ n ten.es.
practice..) Page101,Exercise3.
vocabulaÍy
Reporting8
i
Post simple: regulaÍ verbs
Pasitive (inÍinÍtive+ .ed)
IpÍesented
the businessp|anlastWeek.
90 ppoNUNCta or{ Listenand repea.
th€ s e veÍbs in the past simpte. How do we
say th€ 'ed ending? filL in th€ chart'
she emai|€ d the reportye5terday'
phoned taIked pÍesented receiVed
looked visited emailed needed
d.scussed woíked stayed staÍted
finished travelled
Questians(did + subiect + innniúve)
oid you recc|vemy email yesteÍday?
Whatdid theydiscussat the meeting
lastweek?
Negative (didn\ + inÍjnitive)
I didnl talk to lenny.
she didnl Phon€ .
f ^''
Canyou completethesequestionsthat
Hannaasks?
1 whcf / VoLr/ ,rnivel
tlhtt,li,l.y,ur,utn t ?
2 !^/hcíe
/ yolr/ stly 1
] yot]/ ln|( nbo1]llh€ .osI oÍm.lar il|\ ]
4 vou / vrsilrhf 1r(tory ?
Communication
practice
2]. studentÁ ..'
Pag€ 83. studentB ..) Page 91.
Talkto a paÍtner.
when did you tast:
.
usc a ldx ntn.hine?
89 check youÍanswers'Listenand
Íepeat'
Make sentencesaboutMaltin'stÍip.Practise
saylngthe sentenceswith a paÍner.
USEFI]L
LANGI]AGE
] \ , 4 . l l i.ni d n . l w o r k o I l h l t Í ! d n y '
llalkedto KenandGloriaat themeeting
I
2
I
4
'
r \ 1 . r t i n/ v / o r k, /T h L r r s ( l , r y
ho / rrrivo/ ovL'fing
h c / l a l k . r b r ) l ]/l p l r n
P e d r o/ r r l k , r l o r
/
he / Visil/ Í..1ory
l o o k a t / l ) r ( ) ( l ! . t i o nL i n o
, , 1 i r /y S o . o r o l l o t e
8
M i s r e l i p h o I c h i mt V c \ t . d . r y
6
Gíámmarpíactice..' Page 1o1,ExeÍcise
4'
Wetalkedaboutthebusiness
plan.
Didyoudiscuss
thetaígets?
I pÍesented
thenewproduct
at the
meeting.
Wedidn'tlookat thenewpricelist.
l
TIME
OUT
Pasts|hPle:|]regül.ÍvéÍbs
Holidayandtravellanguage
Ea
Matchth€ groupsof wordsto th€ photosfrom
a holidaybÍo.huÍe.
Usea dictionaryto h€ l p you.
wÍite1-5 in the boxes.
1 plana lelrt !u! coach
9l listen to Hannaoay tatklngto her
colleagué'
stevencroft,abouth|s hoüdayon
the Greekislandof crete.Tick (/) the coÍíe.t
answeÍ:
a' b, or both.
2 bcach pool sunbathc
1 Hetravelled
to Creteby...
plane.
p
a
I ferry[
]
boÍs] ÍestouÍonts] di'.os
4 apartm€ n t
2 on cret€ , h€ stayedín'''
a a hotel.!
b an apartment.
!
TheÍe
3
Were|otsof..'
a bars.!
b restaurants.
!
4 Hetravelled
aroundby...
a car!
t uus.!
hote| c.mpsit€
5 renta car. travelaround go siOhtseeing
pra(liCe.'')
Vo(abulaíy
Pagel0l' El€ r (ise 5'
92 PRot{UC|ÁÍ|oIL|stenand mat(h
th. woÍdsto the coríectstressmarks.Then
lllten a8alnand repeat.
Ooo
oO
Oo
d oOo
oooOo
i:."ffiN:
4 sightseeing
5 hotel
E"
9' L|stén
to sentencesfromthe
conv.rsationIn 1b. Matchth€ senten.es(1-l2)
to th€ irÍegular
verbsyou hear(a-l).
1A
,!
3!
a!
5!
6!
7n
8!
e!
to!
tt!
tt!
a ate b bought c cáme d cost e drank
f drove g flew h had i left , saw
k took I went
fTTt'r''s.i"d"l
b
can you writ€ the infinitivesof the verbs in a-l?
titt
d
g
i
srl
I
b
h
lr
Reporting8
Talk about past holidays with a paítnel'
Pastsinple: irregularverbs
Where/ What/ Howdid...?
The pastsimpleformof someverbs
i5 iÍegularYou needto learnthem'
Verbson
see 1helist of iÍegu|ar
page115.
.
GÍammdl pIa(l|'P '')
Pdge
USEFULLANGUAGE
|(,/' |}PIl \P tl
Look al the íeceiptsand Papeís Íom steven's
triP.fuk and answeÍquestion. with a partn€ l .
A Wh€ n / What/ Where/ HoW(ml]ch)
did he '''?
B He...
Did you fly oÍdid you takethe ferry?
I renteda car,and tÍave|led
around'
We wentsightseeing.
I had a weekrelaxingand sunbalhlngon
the b€ a ch'
We didn'tstayat a hotel.We wereon
p5ite'
a caÍn
WhatWasthe nightlifelik€ ? W€ r € th€ bars
and r€ 5 taurantsoK?
c o m m U n i c a I iporna c t i ( 2e 4 .s t ! d € n l A . ' . )
Page8]' studentB '.') Pag€ 91.
rrn cn r.r
a on qi)
Ácl36
^c672
tc9206
ac920l
4c873
D)
(8C)
Vancouver
(0N)
Toíon|o
Pearson
(FRA)
FÍankíurt
(ATH)
Alhens
(FRA)
FrankíLlrl
(0N)
Toíonlo
PeaíSon
(FRA)
FrankíuÍt
(ATH)
Athens
(FRÁ)
FrankÍur|
Toronto
P€ a rson(0N)
BillNo. tu/4,1loom N(I 0s
Nanrer\r.vL,rr( r(,1I llllliqUliq.f
.u.rit.rI
Arrrval dare:l\ry (, D$!t!ture date:
,\j.ryN
|V]áy
5
It4ay
5
It4ay
6
May2n
May2
06r00
1 71 5
0905
1 32 7
0700
l2 50
,.-*-m^
1 cHlcK€ N sANDUlcH
l lflERALUAÍÉR
T0ÍAL:
96 AA
se.4B
99.28
|tö. ?
Sightseeing
Tours
rlIsnIIÍilts
t1*vS i 3g
Tourdate:lllay |4
SarafrsnuraY,
. 9 ' 1 B P ' l . l ' 9DUR 1]R0ÉR:
| 5r
Communication
Document5
and attachments
Ea
can you matchthe words to the do.üments?
vo(abularypractice.-)Page 102,Exercisel.
a
Readthe emailsand answeÍthe qu€ s tions.
] agenda baÍchart gÍaph minutes
pi€ chart sCheduletable
t ln rh,rl
2
to T m?
1 Why is .aíla lcndlIg docuÍncnts
2 llow mirnyaocuments.rreattachedn
c a r l a se n a i l ?
] DoesTiÍilhnv€ . copv oÍthe m]nut€ s i
4 W h oh a 5 . o ! l c so Íl h e s . h c d u l € f o Ít h c
n€ W W.rehou5e?
)
456
7
94
ch€ c k
your answ€ r s. Lísten and repeat.
Warehouse Sticks -
Stock (by product Code)
sP 1570
tcP 38%
Warehouse Zone 5
Feb Mar Apr May
DesignPhase
LDesign
lConsultation
lRevisions
Finaldesrgn
o{
Points to djscqss at the meetr!gl
r) Wareho!se
Zone5
2) slock tr]íoímaton
Total
27 000
'
...,
i1:]:ÍTi;::;':".'"
-...p^6,1"
r,ouij"-',''
'
ffii?::i;:T".:Hij::,
Communication
9
Objectpronouns
DearTm,
He senther fivedocurnents.
She readthem.
P|easeíindattachedthe agenda for the
meetingnextTuesday.I a so allach other
o u n e e df o rt h € m e e t i n g : ap e
n Í o r m a | oy n
chaÍtofproducts a baÍchart of stocks in lhe
WaÍehouse.
a gfaph of stocks for |ast month.
a n da t a b e o Íc u s t o m e í s ,
| ) me you) you he ) him she) her
it ) it we ) us they) them
Look at the slammaí box. Then Íeadthe phíases 1-7
and f]nd them in th€ emails (h|ght|ghted).
who or
what do th€ undellined woíd. lefeíto? choose fÍom
th€ s e people oí things.
A]exW|olelhe m nutes íoÍlhe |ast meeting
lhinkhe sent them to you.
B u l i Íy o ud o n l h a v el h e n r j. u s ta s k h i m
lo eÍna you a copy'
Alex Tim
theschedule
Besl regards.
1 ...he sentthemto yoo. (lhen = t/h t,i|rLs )
2 ...ask him to emailyou a copy.(him=
L.. ask him to emallyoua copy.(you =
4 ''' he gavern€ th€ mlnutes.(me:
)
C a ta
t!9
Grammarpractice..' Pag€ 102, ExeíCise2.
Ea
Read th€ emails again. Find th€ past simple form of
these irregularverbs,
I gve !!t!t!
6 sencl
2 have
] Íead
4 say
5 see
Tm
95
Tim,
| . ma Í r a dI d o n . th a v el h e s c h e d ue B u t I
spoke|o A ce Drapef,lhe píojecieng ne€ Í
a n ds h e s a i ds h e s b r i n g i n gc o p e s l o t h e
meelnq for a||oí us she wants to give a
presenlation
aboul the protect,and shed ke
l0 talkaboutlhe schedu e then But f you
needa copy beíorethe meeting you can
contacther Her ema laddress is
draper@bc-structure s con
Cara
)
)
5 Couldyou send it to me?(lt:
)
ó ''' she'sbringingcopie5to the meetingfor aLLof L]5'
(us =
and
l
7 ...you can contdcther.(her=
)
DearCarla,
M a . yt h a n k sí o lt h e i n í o r m a t o n]'í e a da t h e
altachments
lhis morning I saw A ex
yesterdayand h€ gave me |he r. nu|es But I
donthavea copy of the schedu e
foÍlh€ new Warehouse A|ex tod me he
lhoughtyou had lhe schedLrleCould you send
Alice theminutes
c
7
8
9
10
speak
telL
think
!!Ílte
check youl ánsweís. Listen and repeat.
Grammarpracti(e..>Page 102, Ex€ l cise 3.
communicationpíactice25 -.) Page 84' Wolk with
a paímeí.
IJSEFI]LLANGUAGE
attachthe minutesof the meeting.
Pleasefindattachedmy reportof the trip.
can'tÍeadthe attachment.
Couldyou send me the schedule?
[4anythanksfor your message.
55
Do you or your colleagüessp€ a k Engllshon the telephone?
who do yoü speakto?
!a
Íck (/) the boxes.
completethe questionnaiÍe.
Talkaboutyour answérs.
work wlth a paÍtnér.
d
9ó L|stento . womanphoÍ|ntth.
re.€ p t|on at APc ltd. Answelthéquest|oÍs.
1 DoestheÍeceptionjst
takea messa8e?
name?
2 Doeshe takethéwoman,s
3 Doeshe takeheÍphonenumber?
4 Doeshe ask herto call back?
aga|n'completethe messagé.
96 L|stén
MESSAGE
p'4.
f Q4.'''4J!,'
É'''r.ha|1
E:
!a
97 L|steÍto thre€ teléphon..atls.
(F)?
Are theses€ n ten.éstÍue(Í)or Íatsé
Call l
1 Louiseis out of the office.
2 Robsayshe'llcall Louiseback,
Call2 3
4
Call3 5
6
Robleavesa message.
Robleaveshis phonenumbeí.
LouisephonesRob'sextension.
RobthanksLouiseforhercall.
tr
!
!
!
!
b Flt(In the gaps to comptetethe telephonecatls.
afÍaid busy calling coutd hold
moment back speaking who's
Gll 1
g'
Réc€ p t|on Hello.camden ll''larketin
í..cnua'.. Ispeakto Louise
He||o.
Miller,please?
calling,please?
RobSears.
Rob
Rec€ p tion Herline's3.............
.. at the moment.
Rob
0h, right.Um...OK. I'll call backlater.
Rob
Rcceptlon oK.
Rob
Bye.
Receptlon Bye.
Communication
9
Call 2
Rob
Hello-camdenÍüalketing.
plea5e'
Hello.Louise['1illeÍ,
|tl Rob SeaÍs'
Onea
, please.l'm
5
she'sstillon the
phone.Wouldyou like
61
Rob
t]m'..could you ask heÍto ca me
back?
Ea
complété
theses€ n tences fromth€
conveí.ations
in 2b.
Calt 1(;
c " r r z'L/(t
'-
i*a
r " 't o- i r v o u @
heíthe íressage
as soon as possible.
Réception Y e 5 ,
Rob
Rob
she hasmy numbeí
could takeyournarneagain?
Yeah.Robs€ a 15's-E-A.R.s'
oK. |'||ask heÍto ca||you
99 Listenand repeatthe sent€ n ces
in ta.
w|||'pontaneousdecisionsand offeÍs
Rob
|t\ quiteuÍgent.
Re.€ p tion oK. |'||giveheÍthe messageas
soon as possible.
|'l[giveheíthe message.
She'llcauyou back.
(l'll= | will)
Rob
O(. Thanksverymuch.Bye.
R€ c € p tion Bye'
Note: we use the short Íorm(ll) when
CalL3
Rob HeLlo.
Loü|se Hel|o.|5thatRob?
Rob
Yes,3
LouiséHi, Rob.|t'5Loui5c'
Rob
0h hi, Louise.Thanksfor 9
GrammarpÍa(tice..')
Page 102,EteÍciset .
pra(tice26. stud€ n t A .-'
communication
Page84. StudentI - ) Page 92.
Lo0is€ YoUt€ weIcome'
Whatcan do [or
USEFULLANGI]AGE
97 List€ n to thételéphon€ calls a8a|n'
check your answ€ í s.
98 Listen and rép€ a t the sentences'
Íh€ n , in paits' practise the conveÍsations
in 2b.
1
2
I
4
5
Who'scalling,please?
Herline'sbusyat the moment.
one moment.please.
Wouldyou llke to hold?
A sthatRob?
B Yes,speaklng.
6 Thanksfor calllngback.
vorabulaIypraCti(e'.') Páge 102.ExeÍ(ise
4.
please?
Who'scalling,
]t.sEíicBlanc.
ls thatTom?
Yes,speaking.
couldIspeakto Ann,pl€ a se?
Sorry I'mafraidshe'sout.
Canl/ Couidyoutakea message?
I'llgivehimthemessaSe.
Couldyouaskherto callme (baak)?
I'll call backlatel
CouldI takeyourname?
Herlinebbusyat themoment.
Wouldyouliketo hold?
157
TIME
OUT
lvloscow
Ea
R€ a d the emails (a-c) from three colteagoes
what subi€ c ts do they wíit€ about?
Read the emails again. |J5€ a dictionaryto helP
you. on€ p€ r son tves in Manila, one lives |n
Milan and one lives in Moscow.Which person
is fíomwh|ChCity?
r
2
is fÍoírMáni|a'
is fÍoÍn
Milan.
is koÍnMoscow
3
Look at the pictur€ s oÍd|fferenttyp€ s of
weather.Find words in the emails to filt in
the gaps.
_=s-*?
2 lt'sr
EtrE
Dear Ce ia and Alex
I hope you had a qood weekend. I wanled to take
the kds |o lhe paík' bul the wealher was
ínserabe' It \''Jasco]d (|wodegrees)and íoggya
day on satuÍday.then it rained a||day on sunday
T y p c a | W e a t h eÍío Íl h e s e a s o n 'A n d n o w I m b a c k
a t w o Í ki l ' s a b e a u l f U | s U n ndya y |
you? Are you bo|hoK
What.sthe weatheÍ|ike\^,ith
foíthe coníeíenceca|||atel |oday'
Seb
9eE
HrSeb
.m
Yes.
o K í o lt h e c a | | t s c o ( r d y h e r e l h i s n r o r n n g .
a n d i l s r a i n i n ga b i l i t s v e r y h o l
and huínd' lhough |||ooks|ikewe ||gel
].mact!a||ypeased (o be in
a lh(rndérs|ornr
a c o o | o Í f c ew i t ha i íc o n d i l o nn g IT h e s y s t e m
in my apaítmentisn't Woíking,
Celia
4
5
fSf
ts s
6 ltsw
!o9
I don l |.avFa ..o1d|t'o.'nq al |.oÍree|tl.eÍce |d'
Bul it s minus 18 degrees here al the moment,so it s
no| a prob|eml|l's quitewindy as we||'so it Íees
even colder Seb, you said it was cold on Saturday
(twodegrees)' Her€ ' when the l€ m peraluíe.s abolt
z e í oa n d l . s s n o w i n gp. e o p | es a y i t s ' w a r m ! g u e s s
.abso|ule|yÍreez]ngíoíyou'
tlvo degíees is
ce ia!
ook ÍoMard lo lhe conieÍencecá|||áter
7 l t ' sf
8 at
100 checkyouíansweÍs.
Listénand
Íepeat'
58
Communication
9
|{owfrnd words in the emails with the sám€
meaningas 1-5.
1 'leÍyn:]ce= b|' !tt;l/
2 h o r Íb | e= m
I qlrle lrot- w
5 one beLowzero= m
l0l
102 List€ n to th€ conveísationagain
and check youí answeÍs.
ReviewoÍDresentand Dast tenses
Presentcontinuous
It'sraining
at themoment.
one
check your answers.Listenand Íepeat'
Itrainsa lot in winter
practice.-)Page 101.Exercise6.
Vocabulary
|t íainedyesteíday'
d
Grammarpractic€ .'' Page 103, Exeíc|se7.
practice27.-t Page84.
Communication
work with a PaÍtn€ r .
Ea
Talkaboutthew€ a therin youÍCountry/
r€ g |on.
What.s
theWealh€ Í|iketoday?
WhatWasit likeyest€ r d.y?
E"
102 Ni8elBakeris on a businesstÍipin
Fran.e.He's havinglunchwith his coll€ a guÉ,
olivierM€ n aÍd. Listento th€ i r conve'sation,
thenansweíthe qu€ s tions.
1
2
I
4
Whafs th€ n]€ ; ltherLikeloday?
Whatcityare the colledgues
in?
Whnfs the Mislr.lT
WhJt'sthe !!.alheÍlike in LondontodJy]
compLetethese sentencesfrom the conveÍsation.
Put th€ v€ r bs in the coÍléCt
tensé.
1
I
Il lil)lil
ncaÍlyeV€ r y dnV|.1st
W€ e k' 1r.'n)
You sornelmcs
one oÍlwo wet
days. fgel)
Th€ sun
todiry'that'sthe m. n
lhing.í5h',d
The Wa]leÍ
wilh our boll|cof
hereonc€ before'abolI two
Before,whenI Livedin P.rls, aln'ay!
/
8 App.rently,
it
Wllal.sthe Wcnlheíus|]d||y
Iikein:
j.lnunry?ADÍL? AUgusl]
Talk about your past experiencesof extreme
veryhot wcalher
vcrycolo wcalncr
5tÍong
W Ids
USEFULLANGUAGE
It Íainsa lot in the UK in April.
|t'5oflen foggyin NoVembeí.
It'sfreezing.
It'ssnowing.
fhe weathet in the past
|t faínedlastnight'
Itwas windyyesterday.
a coldW nd' sorn€ t imes'.ge'
ther€ at the
lt9
10 Progress
TheBIGquestion
pIil||l]lj
g0i |)itl!]cl.
ilIitl
In the 20thÜen|tlly.
Btltt0(lay.
a
íastct.furll]0|,
a|]dhIqh()|'
Í|eW
d0es
new worclis in th(]ílir:cheapol''Wh'11
] 1 S t0 t ] l l t t | i|lyn'( l
t h i sn l e a nÍ o Ip | a n eisn t h ( 2
tharInak('llt0tll:
for tlretw0 biq c0rnl)iLni(-'1j
A i r b L rasI i i B o e i n q ' 2
ist0
thecostoÍÍ|ying
|ower
aneasyWaytomake
0npaper'
plane
is
planes.
with,
say,400seats,
onelarge
build
bigger
!'lilh200seats'
1oÍ|y
than
t\]vo
sma||eÍones
essexpensiv€
tsfiíst
747J!mboJet.
in1969'
Boeinq
bLri|l
ThisWasWhy.
747'
modeín
Jumbo.lhe
Boeinq.s
more
Íor
400passengeís'
good
Bulisiteconomicalto
buida
sales
today.
400,
stillhas
!a
Read the article. use a dictionaíyio h€ l p you.
Then und€ Í linéthe coÍíectwords so that the
sentencesaíe lÍué.
1 The AjrbusAl80 is a very largelsnoll plane.
2 Today,the f|Ís|747s aÍeqúi|emadenlo1d'
3 The A380 proiectis cheaplexpensive
4 Boejng/'isn,t buildinga neWsupeÍJumbo'
5 Aib:s nas hal|othnd oÍthe woÍ'dna||et'
Fitt in the gaps with the adlectives.
dangerou5 diíficult economical easy
expensive cheap low Íeliable safe
want
1 Airlines
want
Lrt' costsandpassengers
tickets.
question'
p|ane
is a moreditficu|t
lhe747?This
biggeíthan
is
deve|opmentoí
newp|anes
Because
oÍlhehiohcosls'the
b|]siness'
a danoeíous
of
is better,
andis spending
bi||ions
Aiíbuslhinks
bigqer
Jumbo.
with550seats'But
supeí
eurcsonltsnewA3B0
twantl0
Boeing
thinks
its747stillhasa flture,anddoesn
p|anes
Laíge
ona new'larqer
mode|'
spendbl||ions
oÍdo||aÍs
A1píesenl,
each
business,
area biqpelcentaoe
oíbothÍiÍms.
passenger
oítheWor|d
marketÍ0í
company
hasabout
5090
p|ánes'
is saíe.
íe]iab|e
andmoreeconomlca|1han
|ftheA3B0
|eadet
Bll iÍthe
themalket
lhe747'lhenAirbus
canbecome
píob|ems
or,Worse'
saÍely
íiÍstA380
hasserious
technica|
- andthe
pÍob|ems.
oflhesuperJumbo
thentheÍulure
_
futuíe
oíAirbuss inquesl]on'
concoÍdeWas Very fast, but cost a lot to
fly. lt wasn'tvery
are lare flyingis a Very
PlanecÍashes
way to travel.
problemsaÍe
]n the air,technicaI
Wantto aÍiveon time'they
PassengeÍs
. Theycost
NeWp|anesaÍe
develoP.
dollars
to
billionsof
to land whenit's
l.eIplo 'ná|.ea lot oÍ'ob. qLi(e
8 (orÍpuLe.c
for pilots.
VocabularypÍactice-.' Page 103, Exeícise1.
PÍogress
1o
a Fitlin th€ gaPs.choosefromthesewords.
E
Make sent€ n ces using comParativ€ s .
1 theAirbusAl80 / large/ the Boeing/42 .
/ /1,, tti L ui, t..,\t)i, /,t.,J., /l t,a!t l l !, 8,,, i,,,1 7.t t
cheaper easieÍ larg€ í
more/lessdangerous
moÍe/less
economical
moÍe/less
difficuIt
more/lessexpensive
2 the 747.4aol nodeÍnl |he ||í5I747'
3 modernpLanes
/ economicaL
/ otderones .
1 |t's|e55expensiv€ '=
2 ts bigger= lt's
3 The cost is higher.: lt's
4 air travel/5afe/ íoddlrave|'
4 lt's safel : lt!
= lts
5 t's less difflcult.
ó |t costslessto use' = t'5
ó
5 flyinga p|áne/ difficu|t
/ dÍivinsa car .
becauseof complters.modeÍnplanes/ easy/ f|y'
compaÍethe5€ products'
8 work with a Partneí.
103 check your ansv.éís.List€ n
and íePeat.
wrlte the lrregular compalativesfor th€ s e
adiectives.You can f|nd them ln th€ text.
1 (+)rar
I (+)bad
z 1 + rg o o o
104 checkyouíansw€ r s. Listenand
r€ p € a Í.
pa
105 she|ley spears woíks for th€ aiÍline|€ t Ítét.
List€ n to her giving a pÍesentatlonto héícotleagües.
what aíe th€ advantag€ s and disadvantagesof
class? wlakenotes in the chart.
0lsadvantag€ s
Shortadiectives
cheap) cheaper
fast ) fast€ í
(+)difficult) more difficult
(-) expensive) less expensive
lrÍeEularadjectives
good) better
fa|) fürt]her
t||an
TheAirbu5A380js b|g8eíthanthe
BoeingI47.
e
G l a m m a Ip Í a c | i ( e' ' ' ) P a q e l 0 ' t ' I x e l ( i s P 2 .
can yo! add anymor€ advantag€ s /disadvantates to
the Ch6ít?
commUni(alion
pÍacti(e
2a.'') Page85. WoÍkWith
USEFULLANGUAGE
PlanesaÍe5afernoWthantheyweíe'
The new modelis moreeconomical,
but lthink
it's less reLiable.
TicketsaLesare betteÍ/Woíse
than |astyear
The disadvantage
is the higheÍcost'
The advantage
is that it! cheaper.
E"
Read théarticl€ . circle th€ coíÍect
I
2
I
4
5
b
Ryanairis:
a a laÍgeair|ine
Cb)a low costairline.
Wherestheremosl competition
betweenairlines?
a long flights
b shoÍltlights
What'san advantage
of Low.cost
airlines?
a cheapfaÍes
b big meals
train5
some peopleprefeÍhigh.speed
0ecau5e(neyare:
a cheap
b convcnicnt
Seatsin TGVlrainsare:
a comÍortJble
b srnall
completéthe sent€ n ces with
supéíLatives.
ljse the aniclé to help
1
|fbig P|anesaréthe sáf€ s t wáy to trave|,big air|inesarc not lhe
safest busin€ s ses. In Europé,the |áÍgestcompanies,Áir France.
KLM' BritishAirwáysand LL]fthansa,
aíeílndingit difficuhto make
money from shorterí|ights.The prob|emis competition
in the air,and on the ground.
Low.costair ines,suchas Ryanar and easyjet,
arewinnrngmore
and rnorecustomerson shortEuropeanroutes.Most flights n
EurooeaÍe|essthan]'ooo km' so there,sa |otoi businessto W n and ose' LoW.cost
air inesoítendon'tflyto the nearestairPortsto
b g cities,buttheirpassengeís
are happyto trave|furtheíout of
townto gei the cheapestfafes.And whentheypay peanutsfor the,
Tl]. n,i''|
Wayto tÍaveLs
by pLane.(safeJ
2 The TGVis
tíairl
in EuÍope'(/áJtJ
KLM ]s
] AiÍFÍance
aiílinein Europe'í/.1rgeJ
4 PeopLeoflenwant lo buy
tickets.{cheapl
people
5 soÍne
Want
WAV IO
I|a'!e|.(convenÍent)
Low.costa]Ílines
oflenhave
fares.
seal5aÍe
in flÍ5tcLa55'(goodJ
106 List€ n end chéCkyouí answers.
Superlatives
Short adie.tives
the cheapest
Ú|e fastest
d
Lonq ocljectives
lhe nost expensive
lhe least convenient
kre9ulaÍodjectives
good) the best
bad ) the worst
Grammaíplactice.-)Page 103' Exer.ise].
Progress10
tickets,
cl,lstomeís
are aIsohappyto havea quick
snack
froma Packet'oí no food at a||'insteadof an
in.ílight
mea|'
There's
competitioron the ground,too. Peoplewho
jouíney'
wantthe
mostconvenient
Íátherthan
the|€ a st
e)(pensive
fare'oftenfind high'speedíeins are the best
weytotÍave|'
Euíope'5fastesttrain'the FrenchTcV is
thequickestway
to get from city centreto citycentre
onmany.outesTher€ arenowintelnationa|T6V
Iines
bétween
Paris,London,Bít]sse|s
and co|ogne,and there
.Í€ p |arsfor newíoutesand fasteíl nes' comPared
vithmostP|anes,the TGV a|sohas b gger'nroÍe
comfortab|e
seats- b€ t ter foíWorking,ol watching
(owsgo pastat loo km/h.
lm Listenand rePeatth€ s e sentenCes
fiom th€ conv€ í sat|on'
1
2
3
4
5
6
c
a
comparetÍavelling
by plene'tÍainand car.
what ar€ the advantages
and disadvantages?
Giv€ youropinionfol éachof these
situations.
. a onedaybusiness
tÍipto another
city
. a weekat á conÍeÍenc€
in anotheÍ
cily
. a holiday
abroad
lo7 |'istento two businessp€ o ple
talkingon a plane.Theytediscrissingways
of tÍavelllng
fÍomParisto Frankf0tt.
Do théy
a8íee(A)or disagre€ (D)?writeA or D in
the boxes.
1 Flyingis alwaysthe fastesl.
2 Thetrainis the most convenient.
3 Th€ traini5 the cheapest.
4 DÍiving
is the woÍst'
vocabülaíy pÍa.t|ce.-' Pag€ 103' Exerc|s€ 4.
pract|.e29 ..' Pa8€ 85.
commun|cation
wolk with a partn€ Í .
,a
E
agree.
That'slÍUe'
'm not so sure.
] pÍeferto f|y'
Youte righl.
| thinkit.slhe woÍstWáyto tÍav€ l '
u7
tl
tl
u
USEFUL
LANGUAGE
Ithinkthisis thebestwayto travel.
Yes,I agree.
Ithinkyouteíight.
|'mnot so suíe.
I p̀ f erto 8o by train.
Thisis thecheapest
option.
Yes,that'strue.
Whatdo youthínk?
TIM E
our
,
.
r,:
., .r!.
lI.
l-
rr ,- ra r
.
r-] -
tl
-
+=
rr -!
-
. i,, r. r. ---
r--
-
-e
I
I
3
L
Ia
É
É
Look at the airPoÍtscr€ e n. complet€ the
sent€ n ces with words fíomthe scr€ e n.
,!,r,' ),'L
and
alen'tlate.They'r€
is late.
2 The flightto
by ]0 Ínlnut€ s '
|t's
ln
now
for the flightlo
You
can
check
I
. The checkin ls
I The flightsto
You can'tcheckin for the fllghtto
. The checkin is
no f|ightto
5 TheÍe's
It's
6 FoÍthe flishtto
,go
D10
to
are gettingon the
7 The passengeÍs
planeto
1o9 Listenand chéckyour
Ea
11o Listen to a passen8€ r ch€ c king in for a flight'
Answ€ í the question..
does the Ínanhave?
1 What]dentification
2 Doeshe get a windowseat?
3 Why ls the planefuLl?
4 s the flighton timel
5 Doesthe man haveany luggageto checkin?
6 Whichgatedoes he needlo go to?
7 WheleaÍethe shops?
Progress10
."rl
b FitLin th€ gaps in the travelvocabÜlaíy.
l";
boáíding bÍief card
hand seát
Ouestiors:any
Do you haveany information
aboutthe
flight?
Í ide||i|y n 1{
)
Posi tive sentences: some
Th€ r e are some passengelsat the
check-in.
5eaÍ
luggage
5 Suit
6
Negotivesentences:
no oí negotlveverb + any
I have no hand luggage.
I dont have any hand luggage.
pass
lto Listento th€ Conveí.ation
in 2a
againand checkyouíanswéís.
ThenPracti5€
sayingth€ wordsin 1-7.
practi(e..')
d vocabulary
Page104,Exeí(ise
5'
é work w|tha partner.can you countthes€
thin8sor not?Writ€ the wordsin th€ chaít.
suitcase luggage ticket identification
identitycard infoÍmation
counurre
I
- somo
oryoluÍál
l
f
UncountabL
son€ (noptuÍa|)
/:tt:LL,t:
lto Listen to th€ conversationagain.
l'|nd€ r l|nethe woÍdsyou hear in these
lent€ n ces.
7 Da you have some/anylnoidentiflcation?
2 |'mafÍaidth€ Í e are 50ne/ony/nowindow
!€ a ts Iett'
3 Do you have sonelony/no llrggage'l
4 50 you have somelory/noluggageIa
5 No, I don't have some/any/noothet bags.
6 ^Íe|heÍesone/ony/noshops after th€
secuÍity
check?
7 lhe|e aÍesome/any/noshops over ther€ '
g
Glammaípíactice..' Pa8e 104, Exerc|se6'
practice
communication
30.stud€ n t A ..)
Page85.studentB ..' Pa8€ 92.
Talkaboutyour bad ol funny€ x peri€ n ces o|
tÍavetting
by plane.
.
cancellalions
.
lost luggage
.
misling a flight
.
i o r g e t t i n gy o u r t i c k e l o Í p a 5 s p o Í l
USEFUL
LANGUAGE
ls the flighton time?
N0, it's delayed.lt's40 minuteslate.
Theíe'sno flightto Jakartatoday.|t'5
canaelled.
The flight is boárding now,at gate 89.
Wouldyou |ikean aisleseatoÍa window
seat?
Do you haveany luggágeto checkin?
Onlyhandluggage.
your boardingpass.
HeÍe'5
lor
r,
Plans
s€ q uencIn8anddi5cussIng
Prior|ties
fDill
Ea
l11 Kíisti(oítlandis phoningh€ í
Coll€ á gu€ , Akio soga, in Tokyo.List€ n to th€ i í
conv€ Í sation and filL in th€ gaps.
112 Listenand Íep€ a t the sentences'
1 5ha||we plan the íneeting?
2 WhcÍc5hallWe Íncet?
I Shall comelo Tokyo?
4 Whensh.lLI caLlyou?
5 Lets ralk again.
6 Let'sdo lhal.
KÍisti so' whereshallWe rneet?
Akio Um '..Well' can cometo youÍoffl.e'
or you can corncherc,
KÍist|WeL|'you tame her€ |astIim€ ' 5o
Akio Yes.oK' Yedh'thenyou can ÍneetouT
neWdesignmanag€ t
KÍisti oh' y€ 5 ' Good id€ a ' oK, so r
a
tn Tokyo.
Akio oK' Hon]manydaysdo We n€ e d7
Kdsti Hmm ...good queston.
Akio '
th€ me€ t ing'
first?Thenn]€ can deciden'hento rneei
ano now longwe n€ e o '''
Krisli Yes,OK.
Ákio
wrotea Ii5t,this morning'oÍthe things
ld like to look at withyou.
KÍisti Right'Good'
3
Akio So, um ...weLl,/
it to you?Thenyou .an l o o k a t l l , a n d w e
can taLklaler.
KÍisti Yes,0K, good idea.9
10
thal.
Akio l'll sendll now And 'll calLback,!rn .
rz
you?
When,,
rl
a
g
a
r
n
I
n
an
Kristi
Akio 0K, fine.Bye.
i
Making suggestions
sha|| + |lw. + inÍinitive
Shall we meetnextmonth?
shall IcalItomoÍrow?
WheÍeshall we meet?
Whenshall ] phoneyou?
L€ t ! go now.
Letls meet next week.
(Let's= Let us)
c
pÍactice.-)Page 104, lxeÍcise1'
GÍammar
Ptans11
Ea
woÍkwith a partn€ r . Makesuggestionsabout
thesethings:
. go for lunch
Put the wordsin oÍdeíl|ak€ sentences.Then
putthe sentencesin the coÍíect
oÍdeíwr|te
1-4 in the box€ s .
. discuss
thisnow
. decidelateí
. puton (heagenda
|hel ofl aÍÍange
l a l a||/ first/date/
for.
meeting
/
everybody
/ to / the.
/ email/ finally
/ detaiLs
',,,11,,,,1,1.
Fn'r//11,
t,,,,ri/
/lr
,l,
t,rik
t,,
,
f)
ÍÍeeting
.
/ book/ then/ a / rooín
ll
u
113 List€ n to Kr|st|and Akio plann|ngtheir
m€ e ting. Put lhe |obsin the correctordel wíite
1-5 in the box€ s .
!otr
E
a Startworkon the sales brochure
|tt veryimpoÍtant
to checkthe dates'
\es, I t,l'11
The designof the bÍochure
is a smalliob.
Imnot
aboutthat.
I thinkyou?ethe best personfor the job.
agree.
B I m s o r r y,
4 A shall We caL|to findout the lalestfiguÍes?
B That'sa good
c Choosethe photos.
d Talkaboul new products.
Ü
communication
PÍactic€]l -.' Page86. Wolk
with a partneÍ.
fJ e Lookat lhe websitedesign.
1
tl' Listenagain.AÍethesesentences
tru€ (Í)or false (F)?
1 |t! imponant
to Workon thebÍochure- E
2 choosing
thephotosi5 quiteuÍgent'
!
designis a smalliob.
3 Thewebsite
tl
aboutnewpÍoducts
is veryurgent.!
4 Ta|king
l14 PRollUNC|AÍ|o|{
Listenand r€ P eal.
Underlinethe stressedwordin eachsent€ n c€ .
1
2
3
4
5
ó
fs urgent,
|t'sqUiteuÍgent'
|t'sVeryuÍsent'
lts important.
]t\ quiteimpoÍtant.
|t'5veryimpo(ant.
vocabulary Plactice ..) Pag€ 104, Exeícise2.
1 A
B
2 A
B
3 A
b Check the prices.
I
D
l15 List€ n and ch€ c k your answ€ í !.
116 Listen to p€ o pl€ agreein8 and
disagre€ i ng. Fill in the gaps. Íhen practise the
.onversationswith a partn€ L
+
!
!
f
{
O
that/ áfteÍ/ agenda/ prepaÍe
/ the.
USEFUTLANGUAGE
First,let'stalkaboutthepholos.
Then,we candlscuss
thedesign.
Next,we cantalkaboutthewebsite.
AfteÍthat,|et'sdiscussneWpÍoducts.
befole
shallwecheckthebíochuÍe
theprices?
Themostimportant/uígent
iob is
thebrochuíe.
-l
Futurewith9oir9 to
obiectiv€ s
I
'm goingto discuss
theplan.
He38oingto talkáboUtthepíoject.
They'retoing to callthe supplier.
!
Questions
Whatareyougolngto talkaboutat the
meeting?
Areyou golngto discussthe website?
No,Wearen't/ We'r€ not8o|ngto taLk
aboutthewebsite.
d
Ea
117 Listen to Kristi Cortlandtatking to
h€ Í manaseÍ'simon Mitls. They.redisCUssing
Kristi's plans. Are these senten(estrue (f) or
false (F)?
I
1 Krlsr'sgoingto neet Akio n Tokyo
2 Theytegoingto vrorkon lhc tnglsh
L]
l
I K r i s t i !g o l n gt o c h a n g el h c w c b s i t e
4 5he'5goingto havc the !,]cbsit€ready
t
S h c s g o i n gl o s c n dS l m o na s . h e d u l e .
L
I
can you complete the s€ n ten(es from the
conversation?use the coííectfolm of be
+ going to.
L YoUi1.l,,úLt|r
2l
'
Whe|
rn€ e t Akio'
talkto Akio nextweek.
look nt the wcbslto.
you
hav€
118 Checkyour answers.Listenand
íepeat.
Ea
.'.>Page 104' Exercise].
erammarpÍactice
117 List€ n to la again.Fill in the gaps in
the extÍacts.
ExtÍact1
Kristi Er ''. We}o8oingto |ookat thc Websit€ '
Simon Right. w.ntedto ask you aboul lhar
for the l^,€ b site.
What'sthc l /,l'l
Kristi Well' wanl to changclh€ d€ s g|' Uín..
Simon Cornpletely?
Kíisti I thinkWe needto makesome b]g
yes.
changes,
th€ ''' What'sthe
simon Why?\ryh.t'5
Kíisti Well'We needto makcit easierto u9e'
Llm...thit's lhe mainl
Simon Right.
Extract 2
Simon OK, good.Whenare you goingto haveI
ready?Whót'syoura
dat€ ?
site onLinethis year''' befoíe(he end oí
lhe year....Thats our 6
Look at the tÍanscriptfor 1a on page 125 aíd
check youí answers.
Plans 11
practice..' Pag€ 105,Exercise4.
c vocabuLary
!a
b
Readthe emails'wh€ r e and wh€ n are Kristi
andAk|ogoingto m€ e t?
os
R€ a d the € m ails again. Then makésentencésabout
Kristi's plans. tls. 4orr9 to.
1 KÍisti/ at NaritaaiÍport.
Kristil:yn,q
L, irrivt it Nnntn Ait L,rt.
2 She/ to the hotel.
B
I
HiAkio,
| |ookfoíwardto séeingyou .n Tokyonext
week'My f|ightarrivesat NaritaAirpoÍtat
17r10
on Wednesday.
I'mgoingto takea
taxitothe hotel(l m stayingat the New
Empire).
lthinklhe kip takesabouthalfan
houlso if you like,we can meel in the
even]ng.
sha||wéhavedinner?
llhinkit'sbetterif we startdiscussinglhe
websi|e
beíoíe
we 9o intothe officeon
Thursday.
lt'sofleneasierto haveideas
ou|side
the oífice'
Regards,
Kíisti
She / at the New EmpireHotel.
4 krcL ano Akro/ on Wednesoay
eveni"g.
5 They/ dinneí
ó They/ theirideas.
7 Akio / a tab|eat the |estauíant'
I
pa
They/ at the hotelat 7.30.
WhátaÍeyour plansfor nextwe€ k ? wr|tefive things
you?egoingto do.
E
HiKristi,
Yes I agree.Lets havedinneron Wednesday
anddiscussourideas.I knowa good
restaurant
nearlhe New Empire,so I can
booka tab|etheíe,sha||| meetyou al the
holelal7.30?
Workln paks.Ask aboutyour partner'splan5for
nextw€ e k. Takeit in turns.
A Whatareyougoingto do nextweek?
B 0 n . . .I ' mg o i n g1 o . ...
practice32 ..' Page86' woÍkwith
communication
a partner,
USEFUL
LANGUAGE
e0!
oÜ
B
DeaíAkio
OK,fine.See youal7.30.
Kristi
goingto discusg
We'Íe
nextweek.
thepÍoject
What'sthe plan/objective?
oUíaim/taígevgoal
is to finishthe Woík
today.
TIME
OUT
Da
11.
Listen to Kristi Cortland checking
c
into a hotel in Tokyo. Fill In the gaps with
"'
listen again to the conversation.
What does KristJ need to write on the form?
numbers.
,
Kristi is staying for 3
3
Breakfast is from
4
The number for room service is
5
Akio Soga is coming at
b
nights.
She's in room
"'
d Now look at the transcript on page 126. (an
am.
you change 1-5 to make sentences from the
conversation? Use have got
pm.
1
true (T) or false (F)?
1
Kristi is in a double room.
[£]
2
She fills in a form.
3
She knows the account number.
4
She needs to sign the form.
5
The assistant gives her a key.
6
She wants a wake·up call.
0
0
0
0
0
2
Do you have a pen?
3
I don't have the number.
4
We have 24-hour room service,
5
You have a message from Mr Soga.
-- -e
..
I have a reservation.
rV1'!pd cl r(...n·vtifi~n,
listen again. Are these sentences
120
repeat.
,
Check your answers. listen and
Plans 11
v o c a b U I a r yp r a c l i c e . . ' ) P a g p r 0 5 . E x e Í ( i s e6 '
122 PRoNUt|c|AT|oN
List€n and Íepeat.
Tryto use the aameintonation.
I've got a creditcard.
He's got a message.
We havent got a íeseNátion.
She hasn't got a key.
Questions
Haveyou got his numbeÍ?
Has the hotel got a restauÍant?
-J
1 Couldyou flll in this form,please?
-.',
2 Wouldyou lik€ a Wak€ up cal|?
.í
I Could checkout,please?
-í
4 can I pay by creditcaÍd?
Píactisethe conv€ Í sation fíom 2a in pairs.
chang€ Íoles.
practicell. StudentA . .>
communication
Page86. StudentB.-) Page 92.
f
Grammarpractice-.' Page 1o5, ExeÍcise
5.
Talk about your best and worst exPeÍience.
of staying in hotels. Why were th€ y good
oÍbad?
USEFULLANGUAGE
Checkinginto o hotel
|'Vegot a reseÍVat]on.
srngle
A doubleÍoom.
twin
!a
121 Kíisti i. at the hotel íeceptiond€ s k.
Listen to her conveÍsationand fiLl in the gaps.
'^4oÍning.
Klisti
could checkr .,l,/
please?
Receptioncertain|y'
RoomthÍeeone fiVe'
payingthe
Kristi
My company's
I just haveto pay the
R€ C eption oK' So' one phonea
Kristi
Yes,And some orangejuicefrom
t h e5
RéceptionYes' That'sall. oK. So ó
one thousandfiVehundíedand fifty
yen,please.
Kristi
Can I pay by 7
cardl
Re.eption 0f course.
a
you are.
Kristi
ReceptionThankyou.
couIdyou fi||in thi5foÍm,please?
Canyou sign this?
heíe'
Put yoursignature
Here'sthe key for your Íoom'
Wouldyou like a wake-upcall?
Checkingaut of a hotel
Couldlcheck out,pLease?
payingthe bill.
l\rly
company's
pay
I iust have to
the extÍas'
I had some oíangejuicefiom the minibar.
can I pay by cÍeditcaíd?
,'
Sales
Toreador Sports
'on
quarter
Third
results
track'
The sports clothing end equipment store, Toreador,
reported good third quarter results today.
The company's profit increased by 38/. on the second
quarten Mervin Clay, the chiefexecutive, said Tore{rdor
is 'on the right track'.
MR CLAY SAID, 'When I
came here two years ago, I
had one objective - stop
l nahing llpniLtE monoy and
start making a 2prolit lloss.
My first goal was to improvc
busincss in the stores wc had.
w e s t o p p € d o p e n in g n o w
stores, we worked hurd
j'n.rc.l|.
to
/í/e.r".ls. sa lcs
and cut costs. And we
d i d t h a t q u i c k l y . T o d u v .w e
have thightIlouar c,,sts,
shith(t ll,)u'et sol(,s, anrl .r
(grxldlóaíl proÍitmalgin' Woic
',loÁl,Igli.)si'lÁ,money a!..tin'
!a
Now we can think about
o p e n i n g n e w s t o r c s .A t t h e
moment, wc havc no Í'inal
targct.Our aim is to opon one
new storc at a timc' It's bett€ r
to pr1)gresssbwly and makc a
sptofi! lloss, lhan
srow fast
and',tltaÁl,/lr-'sc
money.
M u n a s o r s m a k c t h ei r
bisscst mistakes whcn things
a|o goinÍ]wol|. l'm not saying
wc're doi s well now. But
wo'ro ot doins badly. Wc're
on tho riÍ]httmck, lnd wo're
aiming to stay on thc right
track' Wo,ro not soinÍ]to try to
run bafora wo can walk.'
Readth€ fiÍstpatagÍaph
of the art|c(é.
Answer
the questions.
1 WhatdoesToÍeador
5e||?
2 Arethecompány's
results
betteror woíse
thanbefore?
can you completethe text?|Jnd€ í linethe
Coílectwordsin the eÍticte(1-9).t|s€ a
to h€ l p you.
dict|oÍary
123 Nowlisténto Mervinchy speaking
at a pÍessconf€ í enceand Ch€ c k youÍanswers.
72
tI
Sales 12
work |n pairs.Discussth€ s e s€ n tences.
Aíethey kuéfor you?
I WorkhaÍdeveryday.
] píef€ r to woÍkslowlyand qujet|y.
lworkwellin a team.
quickLy.
I so|VepÍobIems
Matchth€ wordsfromthe articleto the
definitions(1-9).
Costs decrease impíove increas€
margin profit quanel sal€ s
lo55
1 Smonths=a liltttnl
2 to makeÍnoney= to maKea
I t0 lose money= to makea
4 how mucha companysells=
5 Whata companyspenos:
ó to g€ t better= to
7 o/opÍoflt= profit
8 to go up: lo
9 to go down = to
l24 check your answers. List€ n and
rep€ a t'
f
!a
pÍactite..'Pag€ 105,ExeÍcise
1.
vocabulary
Make true sentencegabout ToíeadolspoÍts'
Undér ne the corr€ c t adveíbs'
i5 doingquite
At the moment,ToreadoÍ
bodly/well.
his peop|e
2 AfterMÍc|ayjoinedthe company,
wotked badly/hard.
business
3 AfterivlrClayioinedthe company.
ifi pÍaved s lowly/quickly'
to
4 ['1Í
clay thlnksit'sbett€ l for businesses
gÍowslowly/Íost'
l
125 L|stenand (héckyour answers.
Pract|sesay|ng the adveÍbsin 2a.
I
Adverbs of nanner
Ea
126 Listento two storemanagers
fÍomÍoreadoÍ
5poít5talkingat a company
conf€ r ence.They'red|scussinghow bUsiness
is going.Ar€ th€ s e sentencestrue (T)or
false(F)?
is
1 At theViennastore,business
gettingbelter.
wasverygood.
2 Laslyear,business
3 Lastyear,the pÍofitmarginwas |ow
4 LastyeaÍ'
bothstoíeslostmoney.
costsaÍeincíeasing.
5 ThisyeaÍ'
lZ
l ]
l]
tl
| l
127 Pno U c|AÍ|oÍListenand íepeat
the pa|rsof words.Are th€ und€ . lined sounds
the sameor d|ffer€ n t?
the same diffeÍent
1
2
3
4
5
lose
money
impÍove
píofit
Lost
company
cost
product
SIOW
SOld
6 dorng
gorng
!
ll
lt
14
n
ll
L]
L]
L]
L]
r-l
r-l
practice
Communication
]4' stud€ n t A -')
Páge87' studentB .-' Page92.
How'sbusinessat youÍ
Talkto a paítneí.
company,oÍanothercompanyyou know?
Most adverbsoÍnannerend in .ltr
LANGUAGE
USEFUL
quick) quickty
These adverbs of nanner ore iÍreqular:
Sood ) well
haÍd>haíd (no change)
ÍasÍ, Íasl'(no change)
c
How'sbusinessT
We?edoingwelVbadly
at the moment.
Salesare increasing
slowly/quickly/fast.
in the last quarter.
We madea profit/loss
w€ made/lost
$5 million.
Thingsaíeimproving
/ gettingwoÍse.
pÍactice..'Pag€ 10', Exer(ise2.
GrammaÍ
173
use
Readthe artl.leand answeÍthe quest|ons.
you.
a d|.t|ot|ary
to h€ l p
l WhyaÍeprofitmaígins|owjn supermaÍkets?
earna lot of interest?
2 Whydo supeímaftets
sellgoods
I Whycanbigsupermarkets
.heaply?
!a
Filt|n the g.ps w|thth€ g e woÍdsfÍom
the artlate.
compete competitlon competitive
competitoÍs
demand dis.ount goods
in themaÍket.
1 Wetenottheonlycompany
we havethr€ e L!D|,|tit,rs
2 A |otof p€ o p|eaÍebuyingtheproduct'
for it.
There'sa lot of
sellthisproduct,
so
3 A lot of companies
th€ í € 5 a lot of
in themaÍket'
4 ThercaÍea lot of companies
It'svery
as them,We
5 Wesellthesameproducts
withthem.
i'we
ó oJí supp|ieí
8'vesLs a t09"
buy2'0o0píoducts'
Whatsortof
7 | don'tknowtheirproducts.
do theysell?
128 ch€ c k youÍansw€ í s. L|stenand
Íepeat
PRo||u|{c|AÍ|o||
F|llin the chaítw|ththe woÍds
fromlb.
o
Oo
o{,
oooo
ooOo
e
Peop|e
Demandisn,la prob|em
fol supeímarke|s.
alwaysneed groceries.Bul slronEdemandmeans
5eI
íronEcomP€ l ition'And whenyoul compeIiIors
Ihesameloods as you'theíeson|yonéway
|o
compete:sellcheaply.
Lowpricesm€ a n supermalkéls
on|yeaína sma
maríinon a |otoflheEoodstheyse||'Buttheyhave
anolhe.slralelyÍolmakin!money- theyse||prod
b€ ' oÍelheypayforIhem.
Moneyfromsa|escan€ a Ín
lnleÍesl
in thebankfol we€ k s, some|imes
months'
beforeslorespay Iheh supp|iérs.
compaÍed
And supermalkels
háveanolheradvantage
withsma||érshops'
Because
theyolderIargeqUanliti
fromsuppliels,lhey
canneEotiale
biEdiscounls.
solhe biggesl
supeímarkets
canse||allhemosl
vocabuhrypractice-' Page105,Éxercis€3.
D|5.u55the qu.stionsin th€ last paragr.ph
of the artlcle.Whafs your oplnion?
Bulare supéímarke|s
rea||ysuperma'k€ l s? Ar€ slronl
compelilion,
bigsloresandbigdiscounts
alwaysgood
forcustoméís.
ánd fol thelelaiIbusiness?
Sales 12
much/manyrque5tlors
We use fiany with things we can coun[
HoWmanystoíes/prodUcts/competitols
We rse much with things we con l
count(uncaun(oble
nauns).
HoWmuchdeÍnand/competition/di9count
is there?
?
Note:We LlsemLrch/many
il ql]csíion5
and neqa ve senten(es.
C'inrnraIpra.ti(e''') l,irgc10ó' txl|Íci!.4C o n r m u n i . d l iporna . t i . e1 5 .S l u d c n 4l . . )
P i r g ea 7 . 5 l u d e n 8l . . ) P a g e9 1 .
129 Listento a manageÍ
and a buyer
fromToÍeador
sport5discussingan oÍd€ r for
some T-shirts.completethe infoímation'
2
N ! l r ' b I lo l p t o . L l . l so Í d o f t ' d :) r L ' t ]
N t l l r ' x ' l( j |\ | 1 ) í (1, !0 1 . s Il l r ( , D r o ( ] t ' ( | :
I
S . r l f \t ) r l ( ri 'f s l o r (\ :
1
4
5
'/,
P r o lI n r . | l J|t 0 r t h | o r ( l c r :
í ! , l . I x i | l r t(r]liltl(( ) t | | l(1)l b i q o | d c Í s :
L i s t e na g a i n a n d c o m p l e t € t h e q u e s t i o n s f r o m
the conversation. Use nuchlnony.
1 \ o ' h a \ | , ] j , ] , l I t t I T t h r t s d i d W . .o r í ] { . Í /
2
food softdrinks mobile
clothes/iashion
W l r . r l lsh c b i g g . s (l o r r | , I r V
i r 1 h , n' r , | | k r l ]
(
W l r o. r c t h . . o f r p n l lly o r r t ! ' 1 i 1\ lr )
! llrf rr,ll(cl vfry .ofrt! l I vr,l
\ d c n r . r di n c r c . r s i of tr ( 1 . . r ( , ri rl lsl
USEFI]L
LANGUAGE
B I l \ i ' l ' c W p r o d t ] c t s' o ! ' r € \ | / a n It o l c ! t
A
I
Ta|kabouta market/indUstry
ÍÍom
the bol
(or one you knowwell).
5u('. llour
s t o r e si r e
w o s . L L i n !ltl ' ! n r i n a
B I s r ( h (rr I) P ro (Iu . L
A
llmm. Ar. wc m,rklns
prolll
4
A l l d W h . l n b o u I b i g g e r o r d e r s ?H o ú ]
d s.o!fl can we getl
5
B
l h n k W e . n | g c t á m a x i m u m2 l r %
d i s c o U n to n r e a | | yb ] g o r d e Í s '
rnomcnt?
Thafs thc question.Do
p€ o p c Wantto buy T 5h rts
lnWlnlcÍ?
129 List€ n againand checkyour answeís.
How muchcoÍnpelition
i5 there?|s the
rnarket
V€ r y comp€ t itivl]?
Whal companiesdo you .ompclew lh?
Do you havemanycompetitors?
5 l h e Í em u c hd € m a n d a l t h e m o m c n l ?
Ho!.v
manyproductsdid we order?
Whendld we oíderthe goods?
How mu.h discountis there?
What'sthe profltmargin?
How muchdo
W€ earnon th€ píoduct?
E
a Dbcussthes€ questioÍs.
WhenaÍethey?
Doyouhavesalesin youlcountry?
of
Whataíetheadvantages/disadvantages
Inyouropjnion,
in thesales?
shopping
b
fitl in the gaps 1-7,
We acceptatl
majorcredit
z
SPECIAL OFFER
THAtiK:JoUF0R sHÜPPING
UITHUS,
PLEASEKEEP gDUR
s
13o checkyour answers.L|stenand Íep€ a t.
o woÍkwith a partner.can you fill in the gaps in
the sentences?
cash change cheque extra medium
numbeÍ tÍy
|n a shop.you can pay Witha creditcaÍd,With
a d1qlL!. , oÍ wi|h
Lfsomethingcosts€ 1 5, and you pay with
a € 2 0 note,you get € 5
Whenyou pay by cíeditcaÍd,you signyouÍ
nameoÍput in a pin
' Larg€
sizes of T.shirtsaíe srnall,
|aíge'
and
on clothesand
Peopleoften
buy
them.
they
shoesbeíoÍe
131 CheckYouranswers.Listenand
Íepeat.
vocabutarypractice..' Page10ó, Exeícise5.
Sales 12
!a
132 List€ n to five conversationsb€ t w€ e n
customersand shop assistants.ciÍCl€ th€ corr€ c t
133 Píactise'aying the seÍtences
in th€ 8rarnmarbox.Listenand rePeal
1 The priceof the T-shiftis
practice-., Page106,
6íammaí
Exeíclse6.
a f3.oo aDf13.oo c f3o.oo
2 The UK shoesize is
a9l
b10 c tol
3 The píic€ of the Watchi5
a f95'50 b Í95'9a c Í99'5a
4 Íhe.Ustomerchoo5e5
a blLre b pink c yellow
givesa
5 The custorner
a signatuÍeb pin nuÍnbe|c bank note
l32 L|st€ n again. Étt|n th€ gaps with il',s,
thot, these or those.
1 A Do you needany help?
B Yes,how muchis ltli
T.shi(?| can'tfind
the priceon it.
A EÍ..' Let'shavea look' 5
it, there?
2 A ExcuseÍne.|'Ínjust |ookin8at
shoes.
|'ma 5i,€ 45' EuÍopean
slze'What's
in a UK size?
I a ...ld like to look al a walch,if I can,please.
B suÍe'
A t's
one there.at the back.
8
one heÍe?
4 A Hello.CouldI haveone of
, please?
B one of
, here?The bíacelels?
5 A Can pay with
credilcardT
' T'afs fi.e'
B Yes'./v€ d(,Ppl
Look at th€ transcriptfor 2a oí page 127. ch€ c k your
praatice36 -.t Page87.
Communication
wotk with a paÍtner.
pa
13{ Listento two p€ o ple g|ving
the|ropin|onsaboutshopping.Answeí
the qlestions,
P€ r son 1
1 Howoftendoesshego shopping
for
clothes?
2 Doesshebuymuthon 5hopping
tÍ.ps?
3 Whendoesn't
shelikeshopping?
PeÍson
2
4 Doesshelikeshopping?
5 Doesshespenda lot of moneyon
clothes?
6 Doesshebuyclothes
andneverweaT
them?
Whlchof the two peopteis mostllke
you?
Talkaboutyourshopplnghablts,
you LikeaboutshoppingT
Whatdo/don't
Doyouprefer
shopping
aloneor with
S0meone?
(local
WheÍe
do youliketo go shopping
shops,bigshopping
centres,
out.of-town
maÍkets)?
stoÍe5'
USEFIJL
LANGUAGE
th|s/th€se' thevthose
Thingsthat arc verynearyou, or ínyour hand:
Sfugulai Howmuchis thls shirt?
Plural: Ate thesejeansin th€ sale?
Thingsthat a|e fuftherfÍomyou, that you
potntat:
Singular I likethatmobilephone.
Plutal: CouldI haveone of those
please?
sandwiches,
Id |iketo look at thosebracel€ t s.
What3thatin a lJK siz€ ?
I'ma size forty,European
size.
Couldltry it/them
on?
I'll havea red/blueone,please.
CanI paywiththis creditcard?
177
practice
Communication
studentA: w€ l com€ studentB to yourcomPany.
Thenintrod
ucestud€ n t Bto studentc.change
íoles.
stÜdéntA
Name:John/lane
Costas
Company:
AMK
Tak€ it in tuÍnsto offerand ask for drinks.
A Wouldyou |ikea díink?
B Yes,please.
CouldI have...?
StudentB
Name:Mi.haevMiche||e
PaÍkeÍ
Company:
IST
stldent C
Name:christophelrchstin€ lrlay
Company:
EID
Take|t ln tuÍnsto ask andansw€ Íwh€ r e youl€ from.
Usethe c|t|eson th€ maps.
A
B
A
B
Wheíeareyou flom?
l'm,.,.
Where3...?
lt3 an,..,near....
hd
stud€ n t A
Erahange
numbers
wlthStudentB.Writethe
numbe15.
A
B
A
B
A
B
-l
'l
rV'
$:'
.rg'
What!youÍ... number?
t t 3 . ...
Sorry?
lt's....
So, ....
Thatl right.
StudentA
stÚd€ n t B
Tel:
0579 4367544
Mobilet 0634459A771 Mobile:
Fax: 05796670035
email: p.james@ddk.uk
emarl:
communication
Dracti€ e
Takeit in türnsto ask foÍand say the time.
StudentA
Ask and answerquestions.Fill in the chart.
Where...come from / live? What company...own?
Company
Hán5Bauer
Beí|.n
sandycoh€ n
cIaifeGaÍnie.
El€ c trina
Practisebuyingsnácksand drinksin a café.fake it
in lurns to be the CuslomeÍ
and lhe as5islan
A
B
Á
B
CouldI have ..., please.
Anythingelse?
No, thanks./ Yes, ..' .
€ ..', please.
Lookat theexamPle.
Thenmakesimilaíconvelsations
for1-5.Usenegatives
forundeíLin€wolds.
d
Ddnk3
3nlckt
€3./lo
€3.Go
e3.to
€ 3 .ao
€a.lo
€&'o
€l..o
€ g g sanow|cn
burger
hotdog
ے 'eo
€ l .ao
€ l .eo
€ í ..o
oransejuic6
Student
A
qUestions.
AskandansweÍ
Fjltin theChalt.
Where...live? What...do? Whatcompany
...
WoÍkfoí? Wh€ r € ...work? Howdo you spel|that?
Ííom€
,oö
manager
Company
CTT
Place
factory
2
3
Berlin
technlcian Be(kmann lao
Paris
receptionistindigoTrade hotel
a
t
6
Zurkh
I get up / 6.00,
l/early.l / 8.00.
A I get up at six o'clock.
B l don'tget up éarly.
| 8et up at ei8ht.
1 We/ cotre€ bleak/ 10.00.
We/ cofEe breaks.Theomce/ have/ coffee
machlne!
| / moínin8pe6on.
pe6on.
l/ morning
Peoplestartworkearly/ this country
They/ staíteaíly/ my CountryBut/ wo* lat€ .
Peoplework|ate/ this country.
We/ év€ l lins
people!
We/ morlingpeodel
My boss/ finish/ 8.00pm.
ly boss/ workl4te.She finish/ 5.00.
sorry/ lat€ .
Late?You/ late.
l/5minuteslate.
No pfoblem.
StudentA
stud€ n t A
Readthis pa8efroÍÍa Íeportaboutbusin€ s s on the
Internet.
Á5kyouípartneÍqüestions.Findoutwhat
the woÍdsin hight|ghtstandfor/m€ a n endcomplete
questIons.
the note9.Answ€ í youÍpaÍtner's
website,thenansw€ Í
ReadaboutzettonsoftwaÍe's
yourpartneÍ's
questIon5.
...mean? ...standfor? ...spell...?
..,say thataSain? ...speakslowly?
Page
3 Businessonline
f--
7 what i5'€ . busin€ s s')
= tl.ctlo|ti.bu9iig5'
R-=_:_!gih.tt
ort[, lit n t
I t A námefolyoulURL =
l 3 B2Bk.---------=-
búi\.''.tr.b4'ir/,''
- business
connections
l7 Thew.bmastél
20 Buytheri8htPt__j-pcrsonaiconrpl|tcr
o5c
zo|ton software se||ssoílwareon its website,
The company
at www.zelton-software.com.
has twoproducts:
ZL Photol\,'lanager
and
ZL Video Manageí
customérscan buy softwareon thew€ b site
and pay by creditcard.Theycan buy
(Zeltonsendsthe
softwareon CD-RO|\4
CD-ROl\4sto customersby mail),or thoycan
down|oadsoítware
fromth€ websi|e(butif
lhey down|oad'theycan'tcopyth€ softwáre
to CD-ROM).
qUestions
aboutTíavel
Nowaskyouípaítnerthese
T|(ketcentral'swebsit€ . completethe answeí5.
...book Í|i8hts
at the website?Yes/t'lo
Y€s^lo
..,buy tnin tickets?
Yes^o
..,payby creditcard?
By
HoW...íeceivetick€ t s?
pÍint?
Yes/No
...down|oad
tickets+
Website:
'..websiteaddr€ s s?
StudentA
(onpaper).
Askfor
Writean emailto youípaítner
his/h€ r phonenUmber.
YoUÍpartnerw|l(sendyouan email.wíte a reply.
StudentA
Youn€ € d to hav€ . 'neetlntw|thsomeCotl€ a gu€ s
at a hot€ l In NewYork'Phonethe statesmanHotel
andaskyourpaÍtneÍ
foÍ|nfoÍÍnat|on
aboutthe
businessfacillties.
. Themeetin8
is for12 peopl€ .
. Youneed2 meetingrooms.Eachroomneeds
to have:
- a tab|eand chairsfor ó people
- powersocketsfoí|aptops
- an Intenetconnection(phonesocket)- to send
and receiveemails.
. Youneedto makeDhotocoDies
and sendfax€ s '
. fuk Whatfacilitiestherear€ fol drinksand sna
Communication
Dractice
StudentA
YoUaíea visitoÍat a comPany.YoUal€ at th€
rec€ p tion desk. Ask your partnerfor diíéCtions
to
thes€ Íooms.
Takeit in turnsto ask and an9weÍ
qlestions.Find
olt howoft€ n yourpaÍtn€ rdo.s thesethingsand
fitlin thechart,
I
sendeÍnaiIs
s\\s
2 makeinternational
staiís
phonecalls
go on Dusrness
tripsabroad
havemeetingswith
foreigncolleagues
gave
presentations
5
6 go to kade fairs
7 go to conferences
!
D!
!
!
!!
!
!
!!
!
!!!
!!!
!!!
!!!
!
!
!
!
StudentA
. the meetin8íoom . the mailroom
. theinteruiew
Íoom . the call cenke
qU€ s tions.
chan8eíole5.AnsweryoUrpartner'5
G|ve
d|íect|oís
fíomtherec€ D tiond€ s k.
Phon€ youípaítn€ íandaskto sp€ a kto th€ s e people.
what areth€ y doing?l/|akenotes.
B
A
B
A
Hello.
Hello.|s...there,...
?
No,he's/she!,...
0h, right.0K.Thanks.
Lta:
StudentA
Pierre:
Nicolel
Imagin€ you livéin th€ proPertybelow.Talkto yo|'|í
p.ítnereboutyoüíhome.
l.iowansweíth€ phoneandtell yourpaítn.rwhatthese
peoplearedoing.
. Toronto . apaítment. 35thfloor
. veÍymod€ Í n . 180m, . 3 bedrooms
George:workat hometoday
KaÍen:visit supplierlfuctorytoday
Fíank:pÍoiect
in japan
Helena:Hambuíg
offce this week
l{owask yourpartneíabouthis/heíhom€ '
complete
th€ information.
location:
.... .... . km from
house/apartment
0e0rooms
floors
garden:
m2
pool:
swimming
big/small
StudentA
Imagineyou áí€ goingon a bUsin€ s s triP next
week.completethe information
aboutyouÍtrip.
Destination:
TÍansport:
Departure
date:
Departure
time:
AÍivaltime:
Meetingwith:
Return
date:
Departure
time:
Arrivaltime:
YouípaÍtner
i5 also 8oingon a bu5inesstrip next
week.Ask yourpartn€ Íquestion5abouthis/heltíip
and mak€ notes.
what do you thinkth€ s e p€ o pl€ do in their5Pare
time? choose three oÍfour activiti€ s íoÍ€ a ch
person'Imaginé
you are on€ of the people.Talk
aboutyour léisuíe
activitjes- whatyou like/don't
gÚe55e5whichpeísonyou are'
llke.YourpartneÍ
Change roles.
I go/play/do
....
I love/hate
....
Ate yotJPetson !21314?
D€ 5 tination:
Tlan5poít:
Departure
date:
Departure
time:
Aíivaltlme:
ivleeting
with:
Returndate:
Depanure
timer
Aíivaltime:
llowansw€ l yoüÍPaÍtner's
questions
aboutyour
busine55
tíip.
StudentA
Alíange to meetyo|lípaítn€ r next month.Aííange
a dateand tim€ ' You aÍebusyon the highLighted
dát€ s .
Are you fÍee//busy
.'. ?
can you Ínak€ it .'. ?
M TW
T
1234
5
I
910
1 1 72
15 16 17 18 79
22 23 24 25
29 30 31
StudentA
YouÍpaÍ|ner
worksat a tiCketoÍíice.
Use this
iníoÍmation
and buy a tlain ticket.write down
the faíe.
I
2
3
4
5
6
7
a
Destination:london
Ticket: letuÍn
L€ a ving on: W€ d nesday (n€ x t week)
leaving at: 08.10
Retulningon: Thursday(nextwe€ k )
Retulnjng
at: 16.55
Class: standard
Fare: f
practice
Communication
changeroles.YouÍpartneÍwants
to buya tick€ t .
1
2
3
4
s
6
7
8
Destinátion:
Íicket(single/leturn):
Leavingon (day):
L€ a ving at (time):
Retuningon (day):
Retuming
at (tlme):
(fiÍ5vstandard):
c|ass
Fare:
834.50
l{owyourpartnéÍ
is yourmenager.last w€ e k! you
visiteda suppl|eÍ's
ÍactoÍy
in stuttgart.Answer
yoUrmanager'squestIonsaboütthe bü5in€ s s trip.
lJsethls lnformation.
Trip:good
Companyr
Klettbeton
AG
Travel:bv olane
Hote|:HotelÁtpenb|ick
/ c|tycentre
Factoly;verymod€ r n' w|thnewwalehouse
Talk€ d to| DletelMann(salesMánager)Karl
SprinBer(Productlon
Lnanager)
Dlscuss€ d :fuctoryand píoduction
process
stüdentA
Lastweek,yourpaÍtner
wason a tÍaiÍr
Ingcourse.
Alk qu€ s tIonsaboutIt.complete
theInformatIon.
Course(name):
Loaatlon:
Number
of p€ o pIeI
(name)|
TÍaineí
last week,youwer€ at a conference.
Answeryouí
pannertquestionsabout|t.U5ethls InfoÍmal|on.
Student
A
Lastmonth'yourpartn€ Íwenton hot|day.Ask
him/
h€ r al .Íányquestionsasyoucanabout|t.
Where.,.? When...? How...? What...?
Didvou.,.? Was/Were
.,.?
Lastmonth'youwénton hot|day.
Answeryour
panner'5qüestIons.|Js€ thIsInformatIon.
|nteÍnational
Financeconf€ Í € n .e
Inzudch
ó00 peopl€
(eyspeakel:ProfessoÍ
Wernerschm|dt
Verygood
StudentA
Yoüareyourpartnerbmanag€ Í .Lastweek,he/shé
Y|sit.da customér
in liveÍpool.Ask qUestlons
.bootthe businesstrip' Íl|akenot€ s .
,..Goodtrip?
Whatcompany...visit?
How,..travel?
Where...stay?
Who...talkto?
...dlscuss... newproducts?
...customer...
likethe products?
Destination:
NewZealand,Southlsland
Transpon:
fllght
D€ p arture:9th (ast month)
Retumr28th(lastmonth)
Accommodation:
camping- renteda car,travelled
A.livitles:sightseeing,
watking,swimming
Goodholiday?v€ r y good
|tt MondaymoÍning.
Íiveminut€ sago'youreceived
thisemailfroma colleague.
EEE
D e a r . . . . . . ., , ,
Ale we havinga téammeetingthis
week? lf we are,do you knowwhen
and where?Also. I don'thavelhe
minutesof the lastmeeting.
R€ g ards,
Nicola
I
|n pairs,wÍitea leply.Usethis information.
. Sayyou are sorryshe didn'treceivethe
information.
. MeetlngnextTuesdayaftehoon/ 2 pm/ your
office.
. Ask hel to phon€ ol sendan emai|iítheleis
a prcotem.
. Attach:minutes(meetin8
lastwe€ k ) / a8€ n da
(meeting
this week).
paiíofstud€ n ts.
Ex.hanteyouíema|lwithanotheí
wÍ|tea íeplyto the|Í
emailandaskthém
a question.
Exchangeíepli€ s .
Youandyour partnereachchoosea city (1-10),
Ask questionsabouttheweatheÍtoWorkout
whi(hcity youl Partneíis in.Takeit in tuÍnsto
choo5eanotheícity.
A
B
A
B
What'sthe weatherlike?
lt's ... .
|s it very/quit€ hovcold?
Yes./ No. lt's very/quite... .
London,IJK
Beiiing,
China
StudentA
Youaresam/samantha
GrayfromImPor€ x Your
.
phoÍenumber|505ó752900928.
Mak€ th|sphone(all:
Tel€ p honeEvelestconsulting.
Ask to speakto
TonyDavey.lf he isn'tin the omce,ask if he cancall
you oacK.
w|thyouÍpaÍtneí.
sit back.to.ba(k
staítthe.all.
youaíe,ohn/|ane
l{ow,
spencer.
YoUworkforconnex'
you.
Answ€ r thephon€ whenyoorpaltnercalls
Berlin,Germany
Helsinki,Finland
@
200c
Auckland,
Newzealand Jakarta,
Indonesia
communication
oÍactice
wolk with a partneíMake comparisons
and di5cuss
theadvantages
and disadvantages
of eachtype of
transport'
D€ c ide with yourpartnerthe be5tway
to tÍavelin the sjtuations.
.,,is more/less.,. than ,,..
one advantage/disadvantage
is ....
Ita
\
foÍcompanyexecutive
traveI
You andyouÍpartnerbothwoíkfoÍá comPanyin
Paíis.Nextmonth,youte goingon a businesstrip
to tÍankfuÍt.
U5ethi5 information
to find th€ best
way to tÍaveL.
Finda compromise
betwe€ n sp€ € d ,
costandconvenience.
Ithink....
Yes,I agÍee.
/ Yes,that'strue.
Im notsure.
I pÍefeÍ
'...
think?
Trip:Parist Fíankfurt
lransporl íetuÍí
fáre
Plane
b foÍtÍavelin a city
blle
c foÍa journey
to woík
1h 15 (díÍect)
PlaneÍ2) e2óo
pef person
lh 30
(onestop)
Tíáin
6h l0 (direct)
Car
nolorblle
€ 6 4o
peI peíson
ioumeytim€
per peÍ5on
€ 8 50
óh 00
^/ot9sj
]ourneytimesby planeare ailport.to-ainoí,
andby train,station.to-station.
co5t5foÍcaÍtÍavel
incIude
fuelandmotorway
toll5.
StudentA
Yo|'|
ál€ án a5sistantat an airlinecheck.ind€ 5 k'
YouÍpaítneris a passengerwhowantsto checkin.
Havea conveísation'
lJsethis information
to ask
and answerquestions.
.
.
.
.
.
.
t0?
seat positíon?
Luggage?
Givethe passengeÍ
his/herboardin8pass'
Gate87.
Departure= 15 mins late.
Now you are a passenger.Check in for your flight.
You havea small briefcaseand a largesuitcase.
Ask iÍthe flighti5 on time.
8s Ll
paiíoÍstudents
NowteltanotheÍ
aboutyourp(ans.
ExPlainthereasons
fortheoíd€ r ofyourplans.
l{extnoíth, someBr|tishcolteagu€ s arecomingto
yoürcompany(|nyouÍhometown)foÍa meeting.
Th€ y }e arriving
at 5.00pmonthe 15thandth€ y le
leavingafteÍthe
m€ € t ingon th€ 16th.
conveEaüon r
Makeplansforthemeeting.
Discuss
thesepoints
withyourpartneí.
Whavwhereshallwe ...? Shallwe ...? Let's...
.
. Whichhotel?
. Dinneron r5th- where?
. Lunchon 16th- where?
conveÍsationz
youneed
Nowlookatth€ l|stoftheaíÍang€ m ents
to mak€ . what aíéthe mostulg€ n t iobs?oiscuss
partn€ Í endputthemin ordeí
withyouÍ
First,....
Th€ n ,.'. ' Befor€ / Aftel
that,....Fina|ly'
'.'.
T
!
I
I
I
FiÍst/ Then/ Afterthat ....
Wetegoingto ...because....
Ouraim/obiective
is to ....
Student
A
Yourname|! Mr/|v|s
Garn€ r .Youtegoingto.tay
at th€ ElmHotel.Yourpartn€ l |sthe íec€ p tionIst.
checkin - say you'vegot a í€ s € Í vation, andth€ n
questions.lJsethis
an5werthe receptionist's
informatlon,
Typeof room:
UU
Nights:
3
jn
get
Youneedto
up eaÍly the morning
at ó'30.
Bookthe lestauíant.
Bookthe hotel.
Checkhowmanyarecoming.
Arange tlansportto and fromth€ airyort.
Senda scheduleof the trip to colleagues.
Nowyou'Íe
therec€ p tion|5t.
Yourpartn€ ris 8oin8
to checkout.us€ thisinformat|on.
Roomnumber:
133
Typeof room:
!t
NiShtsl
2
€ 1 30 perni8htX 2 nights= € 2 60
Youworkfor a larg€ |nternational
company.
Next
yeaí'youíCompany
wantsto holda conf€ r € n ce for
Youandyourpartner
someof its managers,
haveto
or8anise
the.onf€ í ence'
Íalkeboutthis l|stofiobs you haveto do.Putthem
in ord6r,frommostto leastulgént.
I
!
I
!
!
I
I
lilakea list of peoplewé'r€ 8oingto invite.
Aían8ethétiming:numb€ r of days,dates.
Choosea location:countryand city.
Chooseaccommodationi
hotel?confurence
centre?
Planthe eventsat the conference:
pr€ s entations,
meetings'..
Sendinvitations.
wíitea bíochur€givinginformation
about
the confer€ n ce.
ExtÍas:
PhoneCalls:1
€8
lv1inibat:
1 minelalwatel € 2
Totat€xtÍas
€10
TotrtbllL € 2 60 + € ' 0 ' € 2 70
jvotes..
Guest!compantlTS,payingbill.Guest
payrngextras.
practice
Communication
StudentA
Lookat yoUÍcompany'sresUltsfor the last two
quaÍte15.
Talkto youÍpaÍtneÍ.
DescÍibe
hoW
well/ badlybusinessis doing.Say jf thingsare
iÍnpÍoVing'
and hoWquickly'
Supplier: Tempora
Produ.t: ChallenSer'watch
Resulrs
'tI
lr3
2ndquarter
Nowask your partnerhow businessis. Show
youte inteÍested
in what he/shesays.
StudentA
Youand yoUrpartnerworkfoÍToreadoÍ
spoÍ|s'
Youare bUyeÍs'
U5ethe iníormatjon
to an5w€ r
yoUÍpaÍlneÍ's
questionsaboUtthe prodUctíÍom
MontegoAtcessoÍies'
Then,a5kyoUrparlner
aboUtthe productfromTempoÍa,
and complet€
Product cost (fu||price): € ,
Numb€ r oí Products in stock:
Discountr
%
Pri€ e in store: $
Products sold last week:
Profit írom |ast w€ e k $
Takeit in tuÍnsto Íoleplay a custom€ Íand a shop
assistanl.The customerwantsto tookat and buy
t h et hi ng s i n t h e p h o t o s .
How much...? Could| ...? Can I pay by...?
'||
0[ touÍse. sure' No problem'
8o and 8el '''
Howmuch/many...?
Suppller; l'"loncego
Accessories
Product:'|.íislra|'
baseba||
cap
€ 1 0'000
Product cost (íU||Price): € | 0'00
Number oíProdu.ts in stock 5'000
Diicouni l0%
Pric€ in store: $ |ó.00
Products sold last week: 3,260products
PÍofit Írom |ast w€ e k
$40.ó85
€15
€79
c85
A7
StudentB
StudentB
Exchange
numbers
withstudentA.writ€ the
numbers.
Ask andanswerque5tion5.
Filt in the chaÍt.
A WhatlyouÍ.'. number?
B lt's....
Where.'' comefÍom/ live? Whatcompany..' own?
Llves
A soíry?
B
lt's ... .
BaÍceIona
A so,....
B That'sright.
HarsBauer
stud€ n tA
studentB
Novalink
S a n d yC o h e n
ClaircGarnier
Tel:
Tel| 18830345ó680
Mobile:0545223090lvlobile:
Fax: 188305339178
Faxl
emaiLi_carr@gpv.com
email:
Pratue
StudentB
StudentB
fitl Inthechart.Student
B
A5kandanswerquestions.
5taÍts.
Where..,
live? What...do? Whatcompan,...
workroÍ? Whele'.' work? HoWdo you spellthat?
Home
lob
Company
IMadrid accountantTopívledia office
3
,ondon
shop
MaxisHome 5al€ 5 shop
assistant
5
ó
íMilan
engtneer
EIectÍina
...mean? ..'standloí? '..spell''.? '..say that
again? ,..speakslowly?
Plác€
I
2
R€ a d thi5pagefroma repoltaboutbus|nesson the
qu€ s tions'Findoutwhat
Intern€ tAsk
. yourpartner
thewordsin hightight
standfoí/meaÍ
andcomplete
youíPaítneí,.
que.tions.
th€ notes.An5weÍ
Page
3 Busin€ s s onIine
7 Whats'e.busrness'l=
(--------l'] A námeforyourURL = ltrnítarnf.*auneLacatar
<
0'^tbsífu
a7h$'
13 82B *------------=*
businessconnections
]7 The Webmaster
= l',óeb'ite
naLusl
20 BuytherightPF
=
Communication
oractice
Faci|ities
in th€ meetin8rooms:
chailsandtables
pow€ r sockets(nophonesockets)
StudentB
wÍ|tean emailto yourpaítn€ í (onpap€ r ). Ask foí
theaddressof hi5/heroffic€ .
Youípaítneíwill sendyou an email.Writea íeply.
Facilitiesin reception:
a photocopaer
a fuxmachine
a computeÍ
withInternet
connection
a drinksmachine
There'sa barand restaurant
at the hotel.
StudentB
A9kyouÍpartneÍ
thesequestions
aboutz€ | ton
software'5
web5ite.comDl€ t € th€ answeís.
,..buysoftwarefrom
thewebsite?
WhatsoftWaÍe
..' buy?
.'.payby cÍeditcaÍd?
...downloadsoftware?
'.' copysoíiwale/cD?
...buy software/CD?
,..website
address?
Software:
Yes/No
Yes/No
Yes/No
Yes/No
Websitel
StudentB
YoUaíeat the recept|on
deskofyouí.omPany.
Youípartn€ r |se visitoÍ.An.weryouÍpaítneí's
questions.
Giv€ diíections
fíomtheíeception
desk.
ilow íeadaboutTravelTicketcentral'swebsite,th€ n
yourpaítne/s
que5tions.
answeÍ
occ
matn
ofÍice
At TravelTicketCentralswebsite(wwvrtravel
lickelcentÉ|.com)
customerscan buy pIane
lickels(butnotlraintickets).Customerspay
by creditcardon the website.TravelTicket
Centralsendscuslomerslheirticketsby mail
(customerscan t downloadand printtickets).
o lSurot'
I
Copy íoom
reception
changeíotes.Ask youípaítn€ Ífordirection5to
thes€ Íooms:
StudentB
Youworkat th€ statesmanHotelin NéwYoík.
studentÁ phon€ s to askaboutyouÍbusiness
facillties.
Usethisinformation
to answerthe
questions:
Facilitiesin the hotelbusinesscentre:
6 meetingrooms:
3 roomsfor 4-6 people
2 íoomsfor 10 12 people
1 roomfor15-20people
. the buyer'soffice . the copyroom
. the mainoffice . the mana8€ r l office
StudentB
StudentB
Askyoürpaítn€ rabouthis/héÍ
homé.
compléte
the
information.
ÁÍ16n8e
to meetyourPartn€ r n€ x t month.Arrange
a dateándtime.Youarebusyonthehightighted
dates.
house/apartment
floor
Areyou free/busy
...?
canyoumak€ it.'. ?
quite/very
old/modeín
(s)
bedroom
Nowimagineyoulive in th€ propertybelow.Talkto
yourpartn€ I aboutyourhome.
. 30 km fromMadrid
.6bedrooms
. smallswimming
pool
. house
.3flools
. garden:
3,500m2
M TW
T F
12345
8 910
11 12
15 16 17 18 19
22 23 24 25 26
29 30 31
StudentB
StudentB
Answeí
thephoneandtellyouÍPaÍtneÍ
whatthese
p€ o pl€ áredoing.
youaregoingona business
Imagine
tÍipnext
week.comPl€ t € theinformation
aboutyourtriP.
Anna:lunchat themoment
tia: me€ t ingthismolning
PielÍe:
offthisWeek
Nicole:project
abÍoad
Destination:
Transport:
Departure
date:
Departure
time:
AÍivaltime:
Meetang
with:
RetuÍn
date:
DepaÍtule
t.m€ l
Aíivaltime:
Phon€ youlpaltneíánd
askto speaktothesepeoPle.
whát aíétheydoing?Ív|ak€notes.
l{owansweryoulpartneílquestions
aboutyouí
busin€ s 5trip.
George:
Karen:
Frank:
Helena:
YourPartn€ r i5al5ogoin8ona busine55triP
n€ r t
week.Askyourpannerquest|on5
abouthis/heÍ
tÍiPandmakenotes'
B
A
B
A
Hello.
Hello.ls ...there,...?
No,he's/she's
....
Oh, right.OK.Thanks.
n.(rin:ri^n.
Transport:
Departure
date:
DepartuÍe
time:
Aíivaltime:
Meeting
wath:
Return
date:
DepartLÍe
time;
Arrivaltime:
Communication
oractice
StudentB
StudentB
YouwoÍkat a ticketoffice'YourpartneIwantsto buy
a tíainticket.comPlete
theinformation.
Lastwe6k,yoUvisitedá customeí
in Liveípool.
Youí
partneris youímanager.
Answeí
his/heíquéstions
aboutthevisit.usethisinformation.
I
2
3
4
5
6
7
8
Destination:
Ticket(single/return)l
Leavingon (day):
Leavingat (tim€ ) :
RetuÍnin8
on (day):
RetuÍning
at (tjÍne):
(firsvstandaíd):
class
Fare:
!19,60
changerotes.tJsethisinfoÍmátion
ándbuya ticket
youípartneí.
fÍom
writédownthefaíé.
r
2
3
4
5
6
7
I
Destination:
Cambridge
return
Ticket:
Leavingon: Monday(n€ x t week)
Leavingat; 07.45
Returning
on: Monday(nextweek)
Returning
at: 18.20
Class:standard
Farerf
StudentB
[astweek,youwereon6 tíáinin5
couÍse.
Answer
youIpartnertq0estions
áboutit.tJs€ this
informátion.
Course:lvlakingPresentations
Héadoffice
26 people
Tíainer:
RitaDavies- salesmanager
Quitegood,butverylong
Lastwe€ k , youlpaltnéÍ
wasat a Conf€ l ence.
Ask
questions
aboutit.compl€ t eth€ infoímation.
(name):
conference
Good?
Locataon:
Number
of people:
KeyspeakeÍ(name):
Trip:verygood
Company:stone
andSons
TraV€ | :by train
Hot€ | :smallhotelnearcustomer's
omce
Talkedto:TomFellows(manager)
andlaneLark
(buyer)
youín€ w píoducts
Discuss€ d :yol, pÍesented
Customerl
likedproducts
opinion;
NowyouareyouÍpaÍtneí's
manag€ ÍLast
. week.
he/shevisit€ d a supplier!factoryin stuttgaÍt.
Ask
questions
aboutthebusiness
trip.Makenotes.
...Soodtrip?
Whatcompany...visit?
How,.,travel?
Where...stay?
good?
'.' íactoÍy
Who...talkto?
What...talkabout?
StudentB
last month,you w€ n t on holiday.An.weíyour
paltner! questions.U!€ this infoímation.
- packaSe
Destination:
Bermuda
tour
TranspoÍt:
flight
Departule:
5th (|astÍÍonth)
Return:21st (lastmonth)
Accommodation:
hotel100 metresfÍombeach
golf'sightseeing
(r€ n ted a car)
Activities:
swimming,
6ood holiday?verygood
yourpaltneÍ
Lástmonth,
wenton hoLiday.
Ask
him/h€ Ías menyqÚ€ s tionsas youCánaboÚtit.
WheÍe'..? When.''? How..'? What.'.?
Didyou '..? Was^vére
...?
StudentB
StudentB
You6ÍechÍis/chÍistina
Black.YouworkfoÍEverest
consulting.
sit backtobackwithyoürpartnel
AnsweÍ
thephonewhen
he/sheCallsyou.
Youtea receptionist
at the Elm Hotel.Yourpartner
i5 a guestwhois goingtochéck
in.t|sethe
infoímation
on the íeservations
card.
ReseíVations:
G
GastorGeigeí
Lastname: GarnerGardneÍ
Typeof íoom: uu
Nights:
2
Roomnumber:421
üfi
3
109
fifi
2
125
158
Information/Question9
foíguests
Breakfast:
7.00 9.00
Wake-up
call?
Now,you aíecarl/carlawil(anfromPantek.Youí
phonenumberis 1878910338799.
Makethis phonecall:
Nowyouar€ e gu€ s t at th€ Elm |lotel.YouaÍe
(|Ís)i5 payingtheb|ll.
ch€ c kingout.Yourcompany
Youhav€ to paythe extras.
Telephone
Connex.Ask to speakto BettyColley.
lf she isn'tin the office,or the line is busy,ask if
shecancallyouback.
Roomnumber 113
staítthecatl.
Nights:
|Vpeor room:
,1,
!Í
2
ExtÍas:
one phoneca|l+a mineralWaterfrom
théminjbaí
StudentB
is an assistant
Youare a Passenger.
YouÍpaítneÍ
at ana|Íline
check.in
desk.checkin foryoulflight.
YouhaveonelaígebagWithyou.Ask ifth€ flighti5
on time.
NowyoUarean assistantat th€ check.indesk'
Yourpaítneris a passengerwhowantsto checkin.
Havea conversation.
Usethis information
to agk
andanswerquestions,
.
.
.
.
.
.
t0?
Seatposition?
Luggage?
his/herboardingpass.
Givethe passenger
GateC12.
No delays.
StudentB
howbusinessis. showyou're
A5kyouÍpaÍtneí
inteíested
in whathe/shesays.
Nowlook at the re5ult5foryouÍcompanyfoíth€ lest
howwell/bádty
business
i5
twoquarters.
Descrlbe
endhowquickly.
doing.say ifthingsaíeimpÍoving,
Results
I st quarter
2ndquarter
50
100
Communication
Dractice
sfud€ n t B
YoUandyoür partnerwoÍkforToreador
sports.
YoUarebuyels.fukyour partneraboutthe pÍodlct
fíomMont€ 8 o Acc€ s sories and.ompteteth€
InfoÍmation.
Th€ n . usethe informatIon
to answer
yourpartneÍ's
quést|ons
aboutth€ prodUctfÍom
TempoÍa.
Howmuch/manv
...?
Suppllar! MontoSo
Accessorles
.M|rra|'
Pfoduci
bas€ b a||caP
Product co.t (íu||p?|ce): €
Numb.r oí prcduct. |n íoc|c
Dls.ounc ......................X
PrlcGIn .torr! S......................
Ptlductt to|d |.tt w€ 6 k! ''''''....'''''''....'
PíoducB
Proílt í'om |stt wrGkl $
suppIi€ f : TemDorá
Prlduct: 'Challenger' wetch
t&n
f
Product coit (fu||pf|C.} €.{8.0o
Numbérof Flductr |n Íoc|c 300
Dlr.ount! l5%
PrlcG In .torc: $60.00
PÍoduct. so|d |..t wr€k 75 Píoducts
PÍoí|tíÍom|.5t wt.|c 32.| |5
practice
Grammar
andvocabulary
is in thec
3 Birmingham
to completethe
Fill in the mis5inglettéís
PáÚl 1|/i. |,mPaulcanning.
Kate 2H _ I _ _ Paul. I'm Kate Brown.
ml
Paul 3
e tom€etyou.4
Chacago.
Kate 5___nk_.
Fill in th€ gepswiththecorrectfolmofl'e.
1 I'm Paul Reed and this is iulia Bell. l-l:!t!:
formzap Productions.
ccc
2 Thisis DianaEdison'.''''''''''
''' fÍom
3 Thisis Alan Parkerand this is Alan Dale.
fromNorthNet.
fromB-Line.
Íhisis Geor8ecarter.
fromsafeguard.
I'mDavidClaft.
!
and
Makequestions
nuttneworasin oÍdeÍ'
l
she/ fíom/ wher€ l ?
Whtr\
sln htrt]
Beiiing/ from/ she's.
4
5
Valenciais in the e
Bonn is in the w
of the
of S
of G
rill in thegapswithaoíon.
1 Wou|dyou like 'aí coffee?
2 cou|dl have,''. mineíalwater,please?
icedtea,please.
3
4 A Wouldyou likea drink?
B Yes,.. orangeiuice,please.
5 Wouldyoulike ...tea?
6 could I have .. dÍink,please?
in ord€ r .Write1-5 in
Puttheconveísation
the boxes.
!
Sugar,please.No milk.
E Yes.Wouldyou like milkand sugar?
E OK.A coffeewithsugar.
! Wouldyoulikea dÍink?
!
Yes,p|ease.cou|dI hav€ a coff€ e ?
2 ílom/ lim / London/ is ?
Manchester/
fiom/ no/ he's
3 from/ they/ are/ where?
Montp€ l ljer/ in / fíom/ France/ theyle.
Thi5is youíbusine55
card.Fitlin th€ 8aps.
is 0208 8062345.
t M,t1tiLtrtbttt+:J]utt!+:t.:
js
Road.
17'chuÍch
2 My '
''
3 My
........... is 07762748477.
is 02088062757.
5 llly
is dkp@yt-line.com
4 are/ WheÍe
/ fíom/ you ?
Badajo,
/ in / I'm/ from/ Spain.
'
you/ Germany
/ aÍe/ fíom?
flom / |'m/ no / AusÜia .
!t
17 QruIchRoa4 trndon N89 9BT
riLtinttr"s"tt.
Tel 02088062345 Mobile 07762149411
is in the sd.r/.r o[ F
i\'larseille
2 cdanskis in then ......... of P
Fa* 02088062757 emáil dkp@-|inacom
I
GrammaÍ
andvocabularypradice
Putth. wordsin ordeÍ.MakesénteÍtes.
1 telephon€/ what!/ numbeÍ
/ your?
L.Lbn!!:!.p t.ttlep hzqe-tu tr b n ......
"
2 what's/ address/ your/ email?
!
s94
I 11.20
...'l ll:cttÍg,u.'t
st''rltrlt t',
3 8.30
a hundred
d € i 8hty.nine
€
nInery.one
f ninety-four
5 ema||/ this/ add̀ s s/ my/ is .
wí|t€ th€ t|mésas words'
a sixty-two
480
4 mobile/ your/ what3/ phone/ number?
forty.s€ v en '''''',.
2 thidy .......
e|ev€ n ''....''
3 twenty-one..__.... 7 fifty ...
4 flfry.on€
thirty-nine..
1 100 --..
!b
2 70
362
3 the/ fux/ what's/ number?
wí|tethenumbers.
1 fourteen..1J
matchtnenumbers
toth€ words.
E
?49
g eiShty
891
h sgventy-three
writethe PturalsfoÍthegewords.
1 snack
...t!tnfk1...
2 dnk
3 dollar
4 éuro
5 clty
6tux
7
8
9
to
student
compány
phonenumber .__...................
emailaddress
4 12,40
5 7.O5
7 12.00
a 9.25
9 11.35
ro 12.50
It
ritttnttresaps.
at what when! itb whatt exclse
I
me..- .....''''''..timeis it?
Flr.{"í'{
A .....-.-'''''...
' thétime?
B .____
..........halfpasttwo.
...--''.......-.
''..the néXttlain to Brussels?
Thenexttrainis .._...........threeo'clock.
F|ltInthe missín8tettersto makeiobs and
workplaces.
7 l ' f i d n a f ! ! 4 z t q 4 l , l w o r kl n a n
9--__e,
H e ! a ne _ _ _ _ _ _ I . H ew o r k Is na
Í_----y.
She'sal___ ! _ __ _ !, Sheworksin a
.L- B.
I ' ma ! _ _ _ s O - _ _ _ _ _ _ i . t w o r kj n
a5__p.
s h € 3 a I _ _ - - - - - ! - - ! . s h ew o s i n
ab___L
}|akequestionsforth€ 5 e answers.
I l.!-ltq.re.dp.!!p.q
!i.u,e?
Dublin.
ICTChemicals.
Inthe headoffice,in Dublin.
4 __.. ..........__....
_.........___....
?
................._................
|'ma sa|esmanageÍ.
!t
rittintt'esaps.
hav€
!
buy sell make own comefÍom
bÍeakfast
productsfoÍ
1 south|andcompanies s4/
theoffice.
theirproducts
350millioncustomers
year.
each
theSouthland
lamesandRossMilbuÍn
Group.
theUsA.
lamesandRossMilbuín
5 They
32 factories.
productsin theiÍ
48 djfferent
6 They
factoíies.
!
!
I
She
ne
finish
stan
have
up
a bÍeak
dinneÍ
I
t !,tt !!' n( zOO nb,.
2
5!c lt,t l,,*úli# qÍZl5,t,t'
5.30pm
7 .15afi
9.00am
1 2 . 1 5p m
7.00am
11.00am
8-00am
1
writethenumbers
a5woÍds'
7
2
3
4
5
6
7
8
5
735
400
ó'900
35,000
7.5
2,000,000
8.2 billion
6
7
Make negativesentences.
1 [4y companyhas a cafeteÍia'
Mu lnnun J,,,'yit hal t,t L,thÍl"t'
2 Alan is in ihe office.
50,000,000
3 | havethe phonenumber.
Writethecorrect
formoftheveÍb.
1 DavidThomas .hr,i
2 They
3l
a smallcompany.
ó The factories
(to nake)
Wesell(hepíoduct.
l'man engineer,
Chicago.(to cone
mobilephones.
withdo or does.
fittin thesals in theque.tions
1 wheíe lí'l1\ EvaBianchilive?
Shelivesin Rome.
2
own50%of orion?
JamesBernard
Yes.he owns50olo,
3 Where
4 sharon works in the ivlelbouÍne
ofi]ce
píoductsfoÍthe home.(tose/'
(tobuy)
fiomsuppliersin Getmany.
two factoriesin F'ance.(tohave)
5 saÍahTaylol
!
Makesevensentences.
GoÍanTatitcomeíÍom?
He comesfromCroatia.
fá(toÍie5
ínake
office
southland
products?
Yes,theynake officepíoducts.
yousellproducts
on thelnternet?
Yes,we seIlploducts
on the InteÍnet.
!
rittin
t t r sea o s .
stand
1 How do you .rpl,// 'information'?
2 A Whatdoes this
?
B ldon't
A I think'82B'means'business'to-business'.
B Are you
?
A What does IJPS
fot?
B lJnitedParcelService.
A Do you
this emailin English?
B Yes,
practice
Grammar
andvocabulary
Putthe wordsin order Makesentences.
I you/ could/ that/ say/ again?
.lnj
!
rilt in gapsin ttrecomputeÍ
expÍessions.
software(x2) print save copy files
music
4!l' 5n tl!']t nnú;]]
2 speu/ you/ that/ could?
I could/ slowly/ more/ speak/ you?
_
lomouter(
repeat
/ your/ you/ could/ please/ name?
\
me/ Write
/ could/ for/ numbeÍ
/ the/ you?
E
"
d"aLrre"tl
F"-"1"";l<
Fill in thegaPsin th€ € m ai|.
dear manageí message Ml
s€ n d thank
regards
o9Q
TorNickPlanter
Plantet
J
you foryour4
5
Couldyou
Yourtelephone
number?
Best 6
Putth€ wordsin order.Mak€ sentences.
1 b u y /p r o d u c t s / w h lel rlcc a n l t h e ?
Wlttl:t.t:r.tl1t!!,,/t!r.!ttt\t!!!:t:?
2 CDs/ / how/ the/ can/ copy?
3 the / can't/ read/ l/ flle
youl/ have/ emai|/ can/ addÍess
/ |?
5
Ed Fisher
HumanResources7
!
. ,,,n,,,-,
website/ this/ yoJ / down|oad
/ can.(/ fÍom/
mlsic.
Internet
/ on / buy/ can/ books/ where/ we
/the?
rittinttr"s"pr.
my !
youl his of hel our theiÍ
lohn and Ritaare in tlEi!. office.
2 MÍEvansis thesalesmanager.
Thisis
........
. pnonenLrmDer,
I havel,'lsWadel emailaddress,but I don't
have
fax numbeí
.''''''''',.
We makethe pÍoducts
at ' ''''''', factory
1
I havea mobilephone.
0589198273801.
6 a Do you havea fax?
5
number
is
.......
B YES.
a What's....
fax number?
What's
thenumber .........
the Paris
office7
What!]án.
emai|address?
Fillin themissinglettersto complete
the
sentence5.
1 Y o uc a nu s eo u r l 4 I m _ _ _ _ e t o s e n d
a message.
2 Youcanusethehotelp
e _ _ _ _I
to makecopies,
3 Wecan'tplugin thelaptopbecause
thereare
nop___-tI
___s.
jn the roomhasa p - - - - !.
4 EachcomputeÍ
5 Canyoubookam ___g-l
! 0F o r
tomorrow
at 10 am?
ó | candrawa diagram
on theÍ- - p e
!.
Fill |nthégaPsw|ththe @|.ecl Ío''m
o| theÍelsloÍe.
1
2
3
4
5
? ...'.....!;.!Itt:rt.'''''...
a drinksmachineh€ Í e?
{ ''...''''....'''..'''' a photocopi€ rin th€ ofice.
t .......... .........,..
two messaSes
for you.
a
fax
machine
, .................................... here.
?
two powersocketsin
................_......
the room?
6?
a phonelcan use?
.... .......................
7/
20 stor€ s In thi5country
..........
''''''''..'''''..''''
art
. . lwo manageGat
the hctory
!
@
í|8ht pastthelifr to theendofthe.oíridor
left throughthedoors
L{l'
1 l/ need/ use/ photocopier.
I t,.1,ttn rcr n lh.'ttro i r
2 -she/ ne€ d / phone/ the officé.
J-,!L,tl.--ü
)-l
-TI
3 l/ need/ newcomputer
.
l
,T,-T.,P
_4
---l I I
5 they/ need/ meet/ the custom€ r
E
n,," leli.
[F'
Makesentences.
4 he / need/ mobilephon€ .
makesentencesur|ngimpeÍatives.
w.|tethe ordlnatnümbels.s woÍd..
1 Hls office íson the ''''.!,li!l...--6tn\ noot.
2 Thel|ft|s at the.'''.'..'''. ' (10ú)noor.
3 Re(eptionls on the . ... .....(tst)noor.
4 Thezantekomc€ s areon the ...'''''''-'''''''...-.
_.......__........._..
Q2hd) and
o8tl') flooÍs.
5 Thele3a verygoodv|ewfÍom
myofficeon the
^-.''......'''''.
Q3rd) Í|oo|'
6 Theleare m€ e ting roomson the ''' '''.'.'' (7t')
f,ooÍ.
!
E
rlttInttt"saps.
turn where! on over through wherc
end excuse past pl€ a se
B
me,
...Err:rst-...
Yes?
@
the lift,please?
.. ........
......
B Thelift?lt! ... ........ there,just
the staiís.
2 ^ ''
.'''''..arethe toil€ t s,
'''''.. ' ?
B Go to the . ..........ofthe coÍidorand
writetneopposIt€ softheadiectives.
hot
nice
cheap
high
small
li8Í|t.
..---,.......the doors?
B Yes,and it'sthe seconddoor .........
left.
Hom.s.flll Inth. mlssingl.tters.
1 l f l v ei n a t w o - r o o amD , r / t r , t . r l .
2 His b - _ _ e ls in the cltycentre.
3 We haveTvs in th€ l - - -- _ ! and in ine
-L----g room.
T h ep l o p e Í|ysb | 8|. t h a sf i V eb - - - - - - !
a n dt w o h _ _ b _ _ _ _ 9 .
poollnthe g____!.
There!a swimming
your
practice
Grammarandvocabutary
Makesentenc€ 5 .Usey€ Í y oíquiteanilthe
adiectives.
Mak€ sentences.lJsethe presentContinuou5.
1 he / have/ coífeeat the monent '
Ht k havih!' ai;€ 't 'thr'!2!!2he'
lt ' ''''
1 Thehousehasninebedíooms
andthree
(b/O)
bathrooms.
Tltt.hc..u;t
t; vcry.bE,
2 she/ not/ work/ at hometoday.
2 The building has stx floots.(high)
3 you/ leave/ now?
3 My apartment
hasone bedroomand a living
|ooÍn'(snall)
4 where/ you/ go ?
4 i\4ykitchenis 40 n2, (large)
5 | / not/ read/ the repoítnow.
6 what/you/do?
5 fhe cofiidot is 7 n. (long)
7 he/ have/ lunchat themoment
?
8 they/ not/ have/ a meetin8this moínin€ .
!
rittintnegaps.
conferenaetrips meetings fairs
presentations
l
2
3
4
5
Do yougo on business ái's ?
go to trad€
| sometimes
| usuallyhave
in my officé.
give ....................
| sometimes
to laryegroups.
| 8o to our company......................
everyyear.
Addthe wordsin bíacketsto th€ sentences.
7 | getlp at ó.30, (usually)
l.!n!!!!!!!.1!f
t..tq!.1!t6.."1p."................
2 | take work home. fneyerJ
3 I don'tsend faxes.(often)
4 Do you go to tradefuisl (sonetines)
5 | havelunchat home.(oiwoys)
6 | go to meetings.
fo lot of)
7 | don't go to confeÍences
(o /o'
till in th€ mi55inglettetsto make.pr€ s ent time'
1
2
3
4
What are you doin8 aÍlhe \ !,!1 r !! B
Wete working in the officen
Are they havingthe € o nference !
- week?
I'mworkingat home! ___.
E
Undertin€ the coíl€ c t formof th€ veíbs.
7 | lole swin/Sljnnjng. I go every mohing.
2 | like wdtch/wotching
football,but I can't
play/pldyingverywell.
3 | hate run/runninq.| fittch ptefetcycle/cycling.
4 What do you |ikedo/doingin youÍspaíe
time?
5 | can,t'ky'skiinqvéryWe|l.|t'sVérydimcult'
6 | don'tlikeploy/playlng
chess.lt'sboring.
tlll in thégepswithcotrectÍoÍm
oÍgo,ployoÍtlo,
1 | ......-t2.. runnins.
2 0o you ..... .._football?
3 He .. weighttraining,
4 She ...._ .....aerobicsafterwork.
5 | ......
cyclingin the morning.
6 He ................
the guitarin a band.
7 They.. ____fishing.
These are your arÍangem€ n ts foÍnext week.
oescribewhatyou are doing.
wíit€ th€ datesas words.
| $.05 M,,u th hath l tI'. ha'th L,ÍM',
2 74.07. ...
.. ...
3 03.12
4 05.11
5 01.04
........1
6 22.01 ... ...................1
Mon I
F, 1.ó E,d.kIu.l
t\4L.t,nt
?.3O H6.s Btu^dl.
Íues2
T f6;4 > cÓl%4L t,oo'
D;.aL. a;1'Á TÓ.'Í dt ,rtú
weó3
Fill in thegapswith/rt,o', oÍot.
t I can makeit ....rn....
the frfteenth.
thebeSlnning
of the
2 Canwe meet
month?
3 I'mgoingto the Torontoofficethe lastweek
March.
4 our n€ x t m€ e tingis ''''' theendofAplil.
Thursday.
5 Vlckiecansee you ........
6 whatabouta meetin8 ' th€ nineteenth?
theafternoon.
7 | canphoneyou ........
i5 .. ' thleeo'clock.
8 ThepÍesentation
!
L]r7o8- t.zT
Thu4
-Úd.
tT F/6.l<Íu/t
1.3o
r'9 ,ó^L LH2T1 - € , 3€
Fri 5
- 2.37
Givz P.LsL.tdtir4
|'.1.;4u O,t^ Í'l)
Fj !, e/,
Sat6
rittInttt"eaps.
Sun7
büsv meet free make fine about
?
1 Whencanwe .....r,r.,.,1....
t
l'"' Jluu,t.1.,.f',',/,fu t
trt!M!'!'!l!ry!'L,t!!!!!!t,
Whenareyou ......................
?
what
the fifthof june?
it on thetenthoíAp l'
4 Yes,I can'''''''''.'''''''''.''
5 No,I'm
on the thirtieth.
ó Teno'clock?Yes,thatl ..... ..........
!
rittinttresaps.
dí|vlng alÍ|vinB chan8in8 fly|ng
comlng stayang
A where aíeyou ,,Í!r1"|ti!'!,''
in Aviínon?
B At the hotellbis.
to Barc€ l ona?
A AÍeyou '
Yes,
with
Lufthansa.
B
A Whenareyou ......................
in London?
B At 20.30.
A Whenarc you '''''''''''.'.''''''''
backfÍomzu ch'
B On ivlonday
evenang.
I'm......................
to Bolognathis time.ltl only
two hoursby car.
A Areyou flyin8diíectto Hon8Kon8?
B No, I'm..... ... in Amsterdam.
Buyinga trainticket.Fittin thegaps.
t asil!l|t'''.''' ol a retumtick€ t ?
2 | don'tknowthe timesof trains.Do you have
at
?
in London?
3 Whattimedoesthetraina..............
4 Can I r...................
a seat,please?
5 A firstor secoídc.'''..'''''''''''''
' ticket?
6 Howmuchis th€ f'
...' fromLondon
to Paíis?
GrammaÍ
andvocabularypractice
!
comp|ete
thequestions
to metchIh€ answers.
1 ^ ||hü:.. Wouldyou liketo 8o?
B I'dliketo go to Milan.
2 A
do you wantto pay?
.........._
B I wantto pay by creditcard.
you likea sin8leoÍa leturn?
3 A '''
B ld likea single,please.
4 A
do you wantto comeback?
....
B I wantto comebackon l\'londay.
you liketo booka seat now?
a ..................._
B Yes,ld liketo booka seatnow
you wantto travelsecondclass?
A
.......
B No, I wantto travelfirstclass,please.
a
b
c
d
€
at the newofÍice.
aboutworkoverlunch,
the newprojectat the ples€ n tation.
pricesat the meeting
to seethe newproduction
line'
Makesentences
in thepagtsimple.
1 he / pÍesent
/ salesrepoÍt
/ last Friday.
t h' 1r.^t'Ltl^d.Ihr.
*th ,' ,,7utt .laa!.Ftil*y1.
2 we / not discuss/ pÍices/ y€ s terday.
3 she/ phoneGavin/ lastweek?
4 they/ emailyou/ yesterday
?
5 | / phoneAlan/ lastlMonday
.
!
!
titt in ttt"gap. *ilh wos,wosn't,were
ot weren't.
1 A WheÍe..í171l'.. you yesteÍday?
B We ...................
in a meeting.
you at the conference
2 A
in Parislast
..........
month?
B Yes,|
in Paris.
..
3 A '
. ]uliaat the tlade fairlastyeaÍ?
B No,she .................
there.
A
4
... ... theyat the presentation
yesterday?
B No,they ................
They..............
there.
...
o na t r i p .
rittintnesaps.
y€ s terday weeks a8o moÍning last
night
He was in NeWYoÍkten days''''''',,
Todayis lMonday
so, ..................
wasSunday.
I wasin Australia
month.
.
Thetradefairwasthree
ago,
They weíein the officethis
Therewasa problemat the factorylast
Matchth€ pai15tomake5€ n tences.Writea-e in
the boxes.
r
z
3
+
5
!
!
!
!
!
shepresented
we aidn'ttatk
Theydiscussed
tvisited
thefactory
we didn'ttook
6 she/ talk to sally/ yestérday
.
Matchth€ paiísto make5€ n tences.wr|tea-i
in the boxes.
r @ Lastyear
2 !
We travelledby ferryfrom
3 !
I !
We travelledaroundby
5 !
e !
our accommodation
z !
8 !
Everyafternoon
we
Íhenightlifewas
9 !
Therewer€ lots of good
we stayed
Wewentsightseeing
WasneaÍthe beach.
discosandÍestaulants.
everymorninS.
we wentto Spainon holidat
relaxedby th€ pool'
at a smallhotel.
cat.
verygood.
P|ymouth
to santandeí
write th€ pastsimplefoímofth€ verbs.
! We llep
back lasr nisht. lttv)
2 | ......................
this CD on my holiday.(buy)
3 I . .......
.......homelast Friday.(.ofte.)
4 We
a ferryto the island.ftoke)
5 we
'' a weekin Fían.elastyeaí
(hove)
6 They ...... ... on |ÍiAy5th' 1eove)
7 We .....-'-',''...''''''.
at a 8ood r€ s taulantlast
night.(edr,
I Tom .... . to Chinalastyear.(9o)
9 |
a .offeeat the airpoít'(d'.n/d
10 Theticket ...........
.....e395,(cost)
11 We ....
things.
. lots of interesting
(seel
12 We ..._ .... . fromLondonto Barcelona.
(d ve)
!
m"t.hth" do.u'entsto theIrd€ f |nItIons.
barchart
schedule
aEenoa
pie chart
mtnute5
!
a the recordof a meeting
b the planfora meeting
c a circleshowingdata
d informatlon
in columns
e the timetablefor
a project
r|ttintt'"s"o. *iththecorr.(tobi€ . t pÍonouns.
me you hlm her lt us them
1 | don'thavethe agenda.Couldyou send
........1.
....to me?
2 There'sa messa8€ for '''''''
. can yophoneTrevorbefore3 pm?
luliawantsto see yourreport.can you send
. .......
......a copy?
I'msendingfourattachments.
I hopeyou can
open ...............
.
lllr lohnsonphoned.Canyou contact
. .. today,please?
We don'thav€ the newschedule.
can you
€ m ail it to -'''',.... ?
couldyou s€ n d
the minut€ s for
the last meeting?
| don'thavea copy.
till in the gapswiththe past5imPtefoímof the
irregulaíverb5.
(speol,)
t | ' ,Í?'((:'' to RobertoyesteÍday.
2 | ..---.. . ]ohnaboutth€ meetin8'(Íe1,
3 Scott ...--.....- me a copyofthe schedute
at the lastmeeting,(g/ve,
4 sarahphoned.sh€ ..''''''',,,''''''''.
she needsto
speakto you.(soy.)
5 |
last
'' c|aireat the confeíence
week.(see,
6 We
Sam! presentation
was very
int€ r € s tin8. Gh,'k)
7 He '''..'''''','......'''
my reportafterthe m€ e tin8.
(rcod)
8 We
méeting
lást
.. ...a p|anning
Ftiday(hove)
9 Tom
... . mean emailthismornlng.
(send)
10 |
a leporton the píoiectlast
(t"r'te)
month.
F|ltInth€ 8apsin the ie lephone .o nversat|on.
A could Il ,'l'.*J&''''
to Nathali€ ,pl€ a se?
z
B Who's ....
, please?
's
A 3..........
. .... lessicaKeen.
4....................
B lust a
. , please.Wouldyou like
to5
?
Yes,pléas€ .
solry |'mó'''..
OK,I'll(allher7 .
she! notin hel omce'
later.
MakeofÍers
anddec|s|ons
Using,'ll.
I send/ you/ infomation
,
/'ll stul uou tht nlÍirnftiou.
2 8iv€ / Tom/ messa8e.
3 phone/ you/ later.
4 ask/ manager
/ about/ order.
5 email/ Tina/ this moíning.
6 call/ back/ aft€ r / meetin8.
practice
Grammar
andvocabulary
( )?wí|t€ s or t{inthé
sense(s)oÍnonsense
box€s.
t |s it warmtheíe?- Yes,it! fr€ e zins.
2 lfs hot and sunnyhere.
3 lfs windyand ctoudyin the offce this
mornlng.
It3freezlngthis molning.lt'smlnus
ten deSrees.
Íheweathefsm|serable
here.|tl fog8y
and.old,
A What3the Weathér
likethere?
B There'sa thunderstorm.
l/lakaaomparlsoÍs,
(+fos'
1 planesÁíains
E
P''Iona ac..fnsÍu.than.ka h s.....
Feí|
aislFo|ds(- econon lcdU
F.*rmkan.lcss.eanorukplltnu.F.pr'h,...........
dÍivinglíyin9G dongercus)
!
!
!
planes(+sofe)
4 modeíniets/older
!
5 AÍbLls3a0Boelng 747 (+big)
!
6 p|anes/high.5peed
trains (- íeliable)
clrc[ethe.oÍr.cttense.
r lt . .....everydáy last month|n Moscol^'
a is snowlng@snowed c snows
It ofren..
.. in Aprll.
a íains b rained c is lalnln8
Thesun ..--...........
now
a shone b shine c is shinint
We ----...........
a thunde6torm
lastni8ht.
a have b had c arc having
It ...............
two daysa8o.
a is fogty b was foggy
It .....''''''''..
at the momént.
e is wlndy b waswindy
E
''ak€ sup.rtatlves.
1 flylng/ safewayto tnvel .
Efuig. is.Íl
t' x fu;I.tv'tE'ta'Ír'
an L''''..''
2 a h|gh.sp€ e dtla|n/ conv€ n lentwayto tEvel .
3 what/ goodway/ getto the airport?
4 which/ expenslve
airllne?
5 a low-costalrllne/ cheapoption.
!
rlttInttresans.
sur€ right agree th|nk true prefer
E
wrlterhe
opposites.
small bad safe néar old cheap
difficult hlgh
1 expens|ve''''ú.?'/..''
2
laÍge
4 oan8eíou5
€ a sy
6 mooetn
7 far
I gooo
1 A A ti.ket on the Euíostálcosts20oeulos.
B Yes,yo!\e .. ii11t......
2 A I thinktralnsarethe mostconvén|ent
way
to tíavel'
B Oh, | .... .......
to drive.
3 Á Flyin8is the bestoption.
B Yes | ....__.__
.
| . ........ drlvlngis the mostdan8erous
way
to getftomA to B.
A Thelear€ no h|gh.speéd
trainsin En8land.
B Oh,I'mnot so .................._...
. Whataboutthe
Intercity?
6 A on shortioumeystheTGVis fastér
than
Rying.
B Yes,that! ....
p
rittinthesar intheconveÍsation
at check.in.
gat€ aisle luggage briefcas€
boaÍding delay€ d hand time
passpoít caíd suitcase
!
stewardess Hello, can I see youl ticket and yoL]Í
I rr,r.r'Lt
r/l . olease?
Yes,herel my ticketand I havean
identity'z
ls thatOK?
wouldyou
Stewardess That's
fine,no problem.
likean 'oÍa Window
seat?
Pa5sengef A windowseat,please.ls the flighton
Putthewordsin oíde(Makesentences.
1 agenda
/ shall/the/ this/ we/ afternoon
/
discuss
?
5 Iu[Ittt ii": cuss.tItc.rEtL tr!t t lt* tfit n tu?
2 him/ | / the/ an/ email/send/ shall/about
/ price/ new/ list?
3 meeting
/ shall/where/ have/ we/ the?
4 a8ain/ let'g/ on / FÍiday
/ afteÍnoon
/ talk
stéwarde5ssotry no. |,mafÍaidit's5
?
shall/when/ visit/ the/ we/ factory
Doyouhaveany
about40 minutes.
6...............
in?
to
check
....
co lby /|o ll'rcinlÍhellet's/ conference.
Onlyone 7
Stewardess Anddo youhaveany3
luggage?
Passenger 0nlymyt......................
.
st€ w a|des5 Yes,that'sfine.OX, here'syour
1o............
...... pass.
!
first after ursent next finally then
't
42 B.
PassenteÍoK, thankyou.
stewaÍde5sYou'rewelcome.
3 I have
No, I have
There
aren't
5
hand luggage- a briefcase
luggage.
shopsafterthe security
check.
Thereare ,....''''',,...'''
shopsand a caféovel
there.
|'msoíy' I have'''''''..'''''''...''
otheÍidentification
with me.
information
aboutflights
Yes,there's..
on the scteenoverthere.
Ftrl
let's have a coffeeand 2
work.LetStalkaboutthe
thatwe candiscuss
job,
newofficeplan,that'sthemostt.....................
and 4',,,,
we
can
discu9s
the
neW
ofÍjce
''''''',',,
''''
furniture.
Thet
thingto do is to
Iookat suppliers
foíthefulnitule.
andpíices
ó' ''''''''''.
with
we
need
to
alÍange
a meeting
''''''',
the supplierswe choose.'
Passenger Thankyou.
st€ w atdess Boalding stafts in 30 minutes'
Fill in the gapswithsome,onyot no- here! ny
1 | have'^r4l'í:''
identification
passpoÍt'
2 I'msony therearen't
aisleseatsleft.
rittinttt"s"1..
!
Makesentenceswith golngto.
1 where/ they / meet ?
M\ll jx] ll,úr.n,'i]'lh' Iuil ?
2 What/ she / presént/ at the confelence?
r he / fly/ to lvloscow
/ on Frjday.
4 we/ havedinner
/ at thehotel.
?
5 you/ woÍk/ late/ toni8ht
6 | / not book/ the tickets/ on the lnternet
practice
Grammar
andvocabulary
rill in th€ m|ss|nglétters
to complété
the
sent€ n ces.
1 Whatareyourp la! 4 éfor nextw€ e k?
2 What'syourrnaina _ _ ?
is to mak€ th€ website
3 ouí9 - i- - easieíto use.
4 Ourl_ _ _ _l dateis theendof theyear.
5 Ourg _ _ _ is to finishthe proiectin two
monthS.
Fill in lhe gapsso thatthe secondsent€ n c. in
ea.hpaiÍhasa s|mIlaÍ
m€ a ningtoth€ Rrst.
loss quartel |ncreased pÍofit improved
costs
We€ a med a lot of money.
We nl.adea biA ..pt!2/it
Hereare fi8uíesfor the lastthreemonths.
HeÍeale ff8uresfor the last ''''''...
''''''.' .
Wespentless money.
We cut
salesgrcWby looÁ.
sal€ s .....'''' ' by 1o%.
We lost moneylastyear.
we madea '''''',,....'''',.....
Iastyeóí
our bus|ness8ot b€ t ter.
Ourbusiness
.
.....................-
Íl|ak€sentenceswiththe correctíoÍmof
hovegot.
1 Do you havethe bill?
qat Íll biIl?
Í1rtvr''ut,'u
2 We havea ÍeseNation
fol two n|8hts.
3 Mr so8a doesn'thavea m|n|baÍ
in his room.
4 Theydon'thavetheiíkeys'
5 Thereceptlonlst
hasa messa8eforyou.
ó | don,thavevourextensionnumbel.
!
rntrnttresans.
signature double room exhas bill
wake servlce check uD In minlbar
Two people need a ir!lt/.,. rcomat ahotel.
2 Whenyou ariv€ at a hotelyou '''',,,''''''',,,,.
Youwriteyour ......... . on a cheque.
4 Thehotelglvesyou a
. whenyou
leave.
phone
|fyouwanta méa|
in youlÍoom,
Youask for a
call,if you
needto Bet up early.
Phon€ callsalen'tincludedin the pÍiceof a
hoteIroom.Theyaíe'''.'''''''',...''''''
'
There3a
in youÍÍoom,lf you want
a drink.
chante the s€ n ten.es. |Jseadv€ Í bs'
1 Thetraini5 slow.
Thetraini5 t6ve||in8 '.!á'rú
It wasa quickmeeting.
Themeetingwent..............
We hada goodhollday.
our holldaywent . ...
It'shardwork.
Weleworklng
....................
It wasa bad project.
Theprotectwent
she! a Ía5two*el.
she woÍks
Matchth. pa|Ísofsentencesw|ths|mll6r
meanin8s.
wÍ|tea-€ |Íthe box€ s .
r !
2 !
: !
4 !
5 !
a
b
c
d
e
A lot of companies
sell the same
produatsas us.
Lot5of peoplewantto buythis.
Youcan buythis producta bit cheaper.
We havea largestockof products.
We providethésames€ N íce as them.
Youcan geta smalldiscount.
We hav€ lots of 8ood5in our warehouse.
We hav€ lots of Competitors.
We competewiththem.
There!a blg demandfor it.
|l|.k. qÚ.í|oE Ü|t|t,'r,.i oÍ,r'd''.
t how/ products/ arc on sale?
Hop fiery?nlAás
dE o,, s,l.?
2 aÍE/ stoÍes/ mak|nta proít?
3 how/ prollt/ dld you make?
4 wasthere/ demand
/ forsnacksanddrlnks?
5 how/ d|scount
/ d|dyou!€t ?
6 à / supplleE/ sell|ng
thlsproduct
?
!
m tnttrcrrrr.
pln .handnt ofr Credlt ré.e|pt
salé 5|26 on
1 Theyrehav|nEa ....Ád1.........
. Eveíyth|n8
|s
halfprlce.
2 Theyrehalfprlce.Thè! 50%
3 Thé-'.*....
rooíls|ustovértherc.
4 lfs loo snall. 0o you havell ln a blgger
^ can I payby -.--CaÍd'please?
B Yes'of cours9.can youputln youÍ
please?
nurnber,
...-.....-.....
A ls lt the rlghtslze?
B I donrtknow.I'lltrylt ,.....-.........._.
.
I'llputyour.-......*......
Inthebag.
F|lt|nth. ttpE w|th.á,'' thot,th.'. o. tho'a.
1 CalJ.I try on -!he'- 9hoe5overthè?
2 HowÍIu.his *...._- T.sh|Ít
ln theshop
wlndow?
t A Doyou llke --..-....._ shlrt?
8 \ts' |t looksg!€at on you
ó Mmm|''...-'''.....-''.
sandw|.hes
arede||c|ous|
5 Excuse
me.Arc ...............-....
ieansoverthereIn
thesale?
6 A lle &t _......_.....llttlepresentfor you.
Hereyouare.HappyblÉhdayt
B Oh,thankl
Grammar
reference
BE: PRESEI{TSIMPLE
. Theverbbe is irregular.
Positave
long forn
lam
he's
Snes
theyaíe
they'Íe
theyarenot
Questions
suoyrcr
rnorour,rs
sln$|taÍ
llyo\rhelshe(to tolk about people)
it (to tolk about things and oninols)
Pluról
welyou(totolk oboutpeople)
they (to talk obout people, oninols
and things)
fm
he ts
shet5
it is
N€ g atives
long form
I am not
youarenot
he í5not
sheasnot
it is not
!
at's
. We use ptonounsto teplacenouns,
tohn is in the o[fce. ) H. is in the omce.
sallyond l oíein London' , we oíein
Donond Fergol are at the sales
, Íhey ore at the soles
conÍe|ence.
Imnot
you aren't/ youtenot
he isn't/ he3not
she isn't/ she'snot
it isn't/ it's not
we aren't/ we?enot
theyaren't/ they'renot
Shortanswers
nega!ve
Yes,I am.
No,I'mnot.
(onefoftn)
. Thepronoun/ alwayshasa capitall€ t ter.
Ton and I are ftom Boston.
.
!
No,he isn't/
he'snot,
No,she isn't/
5h€ ' 5 not.
No,it isn't/
its not.
No,we aíen't/
Ishé'..?
Yes,he is.
l s s h e . .?.
Yes,she is.
ls it ...?
Yes,it is.
Are they...?
Yes'theyaÍe. No,theyaÍen't
/
they?en0t.
We usethe shortformin conversations,
Be hastwo
negativeshortforms.Theyare bothcommor
fou is singular
andplural,
loe, ore wu ríon New Yo*?
Ann ond Nick,aÍewu Fom New Yo|k?
ornrmmrrclr'rrlr
. Theíeis onlyone gendeífot nounsin
English,so thereis onlyone definite
anicle:the.
He is in lhe Londonoffice,
St. PeteRburgis in the nofthof Russia.
. we usetheWithsingular
andpluÍa|
nouns'
wherc's the office?
Whereorc the offrces?
.
!
We usethe whenwe aretalkingabouta
particular
thing.
Close the door
Norrnrt lnrrcLElzAIA
Theleale two indefiniteaÍticles:
o and on.
w€ useo or o|' witha singularnoun.
We usea befoíeconsonants:
o coffee,o conpany, a tea
We use on befoÍe
the vowelsounds:
juice,
dn opple
on iced tea, on emoil, an
oÍfce,on unbrella
.
Somewordsbeginwithu, but it is not a vowel
sound:o university.
H is a consonant,
bL]tsomewoÍdsbeginWith
a silentt;
o l,otel(consonant)
on hour (silenl h)
rossessvr
mlrcrvrs
!
Useth€ s e adiectives
to ta|kaboutpossessions'
Ther€ ar€ someirregulaí
p|wa|s(nan ) men,
wonan ) women,child ) children).
Wh€ n therearetwo words,onlythe second
wold endsin .5 in théplural.
phonenumber>phonenunbe5 (NOIBhoaea
eursnorwonos
!
.
Sin&tar
my/your/his/herlts
PluÍ.l
our,o uí^h
eir
Theformls thesamebeforea sin8ular
or
pluratnoun.
What'shls mobilenunber?
Whereore hls tickets?
wh.re arc you fíon? _ Diion.
whdtl the oddíess?- lt's 52,King strcet.
wh.nl / wh.t tlneb the Ílightto Beijing?At sevenÍÍfteen,
WhoS the TroiningManoger?- Matthet/r
Crowfotd.
How do you spell youÍnane? - c.H.R.l.s.s.Y.
Howmuchis o coÍÍee?.
TWoeuros.
Howmanypeople wotk in your omce?- Níne
We useál'tef foípeople.We useits forthin8s
andanimals.
Morje is the moíketingnanoger. Thisis heÍ
enail oddress.
FJKis o biq conpony, lts heod ofÍceis in
Edinburgh,
snroor
tt .rossrssrvr
Usethe possessive! withpeopl€ ! names.
Whot'sSallybphonenunbei
(NoT Whot3Í}€-p*eF€.r?dfié€É.{&i{á
.
i"
I
IL,",
.
.
Why isn't)ennyhere?- She,sot the Milan
offrcethis week.
Usethepossessive
olwhenyoutalkabout
places.
What,sthe phone nunbeí or the Íactory?
(NoÍwhat's 1he+é+e4'?heee-echbeI.)
PtURAI.S
. We ug€ a p|ulalnounto talkabouttwo
(ormore)personsor things.
Íwohotdogs,please'
Thefoxes orc on your desk.
zY hove ofÍice'in Íivecount es.
Weusethesequestion
woídsto ask aboul:
places:
Wheíe''.?
things:
Whot,,.?
time:
When,,.?I Whottine ...?
Who...?
People:
method/way:
How...7
píce:
number:
Howmany,,.?
r€ a son:
why.?
(Whot's- Whatis, When,s- Whenis, Whdt
tine's - Whattine is, Who's- Whois)
(Seealso questionswithmuch/nany,
Grammar
reference
34.)
p
rnrsrlrsrurlr
.
we usethe pl€ s ent simp|eto ta|kabout
routines,r€ 8 ulal activiti€ s and thin85thatale
generally
true.
Helen wotks in Monchester,
I go to wo* by troin.
Nounsendingin "ch,-sh,-xot .s
sondwich) sandwiches
Positiv€
odclress, addresses
N€ g ative
Itou/we/theydon't work
he/she/itdoesÍt work
Nounsendingin consonant
+ ,J/
country) countrles
compantt) conpanies
he/she/it
Grammar
reference
Question5
Do l/you/we/
theywork?
Shortanswers
Yes,l/you/we/they
do.
No,l/you/we/they
don't.
Do€ s h€ / she/
Yes,he/sheltdoes.
it work?
No' he/shé/it
doesÍt
(don't- do not,doesn't= doesnot)
Formostregularv€ r bs, add an 's to the
infinitiveto makethéthhd peísonsingular.
Add -esto do,9o, and verbsendingin -clr,
-st, -s ot -x.
-/
+.y,change
Forverbsendingin consonant
-fus,
to
lnfinitlve
live
8o
do
watch
fax
supply
study
hé/she/|t
lrves
SOeS
does
watche5
fax€ 5
supplles
studles
tor companynam€ s w€ can usethe third
peísonsin8ulaíoÍth€ thhdpergonp|ural'
Metolin salusalls productsoll over the world.
w€ us€ do to makequest|ons
ln the plesent
simp|e,but do is also an ordinaÍy
verb.
Whatdo you do? I'n an accountont.
She doas iudo at an eveningclass.
Nomallyw€ us€ the shortforms(ne8ative)
in
conversalton.
He d@sn't wo* in dn office.
@) rnrars/nnr
\l!e use theteis/oreto say if somethingexists
or howmanyexist.
therc's/ thereis + sinPrrlatnotln
Íh.íel d coípdík ot the roctory'(there,sthercís)
k therc a cafeterio?- No, th.rc knt.
|iere ole + pluíalnoun
Íhercoft lve conputeR |h the omce.
Aíetheft powe| socketsin the roon? - No,
thee orcn't.
Thepastsjmpleof Íhereis/orcis there
was/weÍe.
@ nrrtmnvr
We us€ th€ imperative
to givedirectjons,
ordersand instructions.
FoÍthe positiveit i5 the samea5 the
infrnitive.
Thenegativeformis:
+
infinitive.
Oofr'a
60 to the end of the corridor fuÍnleÍt/Íight.
oot,| use thot computeÍ- it isn,t wo*inq.
In Englishpeoplemainlyusethe impeÍalive
foídiíections.
|tcanbe veryimpolite
in oth€ r
situations.Forexample,it is muchmore
politeto say 'Could I have a coffee,pleose?'
pleose,'
lhan ,Giveme o coÍÍee,
@ mlrcnvrs
go beforethe nountheydescribe
Adjectlves
(oíafreíthe veíbbe).
It's o new aomputer.
Íhis computeris n.w.
Adj€ c tiv€ s hav€ onlyone formforg|ngu|ar
and pluíal.
It's a bl| house with d snoll goden,
Theyorc blg houses with snoll gaídens,
We usequileand velybefol€ an adj€ c tive to
describesomethingin moredetail.
His officeis
v€ r y bi8'
quitebig.
not verybig.
qLrite
small.
verysma .
W€ canalso us€ reollyandfoil', in this Way.
Thisneeting is r.olly inpoftant, (- very)
It'sf.bly expensive,(- quite)
@ rnrrosrrors
Location:
. Usein and neorfor locationof a town/cit,.
Mddid is ln Spoin, ln the centte.
canton is neÚ Hong kong.
Time:
UseÍl'€ ...olwithdates:
thetenthof iune
useon fora specifrc
dayor date:
on sotu|doyl NewYeo!'sDoyl 15thMaích
'!og'
lJseir for a periodof time:
ln )une l the Íirstquafterl 2006
@l couto
.
and make
We usecouldto ask peÍmission
polltercquests.lt is morepolitethancor.
lJseot withclocktimesand partsof weeks
or months:
at ten o,.lock l the end oÍJunel the weekend
B|JÍ:in the niddle of Apil
Peímissíon:
CouldI use your phone?
Requ€ s ts:
Couldyot!photocopythis,pleose?
Forpartsof the daywe say:
l n the n ornih9l ofteínoonlevening
BUT:ot night
@a,.
.
Could+subiect+ infinitive
Colrldyou say that oqoin,please?
(NoI €rac-yeuse-sey+he+ag€i
We usecar to ask permission
and make
r€ q uests.
Permission:
CanI useyourphone?
Requestsl
Conygu photocopythis,please?
(Seealso aouidfor pemissionand requests,
crammar
reference
15)
We also use.4n to talk aboutpossibilityand
ability.
Possibility:
Youcon't buy it in the shops, but you can
orderit on the lnteinet.
Abillty:
He con spedk Chinese,but he con't write it.
Theleis onlyone formof this verbfoíal|
pel5onS.
Positive:subiect+cdn+ infrnitive
l con open thisÍile'
N€ 8 at|Ve:subiect+.an't + infrnitive
She cont useo computer.
Co, +subiect+infinitive
Questions:
can we pay by credit cdíd?
shortansweÍs:
YeslNo+s|Jbje.I+ canlEan't
Yes,you conlNo, you aon't.
ln the negativethereis also longform
(cornor. Normally,
we usethe shortfom
(con,'. Thelongformis VeÍyformal.
We use You.or ...to mean'peoplein
generar'.
Youcon book yout ticket online.
Thereis only one formof this verbfor all
pe6ons.In questionsthe formis:
B
?)
(ro)
NEED
.
We useneedin two different
ways,to talk
aboutthin8swhichare necessaíy.
need+ to i infinitive
l needto rcad the report beÍorcthe meetinq.
neéd+ noun
He n.eds 20 copie' oÍthe report.
orrnreurrcv
@ mvrnss
(o/?er,
we useadverbsof ftequency
sonetines,never,etc.)WithveÍbsto say
howoftenpeopledo things.
geneÍally
Adverbsof frequency
8o beforcthe
v€
Í
b
be.
mainverb,but afreÍthe
'
l olwoF go to the soles conÍerence
Wenevq glve presentdtions.
our proÍitsoft usuolly verygood.
Wéalso used /ot/Íots
to rneanoften.
He ttuvelsabrcod a lot.
(foRTHEPREsE1{T)
PREsEÍ{T
co T|Í{Uol,s
. We us€ this t€ n s€ to describethingsthatarc
happening
now/ at themoment.
whete'sNick?- Hebhdvlng lunch at the
They|cvlsltlng our new Íoctorythis week
lrn irorralngat hone todoy.
. ThefoÍmof th€ presentcontjnuous
is:
ye|b
+
+.íng.
be
Íeference
GrammaÍ
Posltlve
I'm
he's/shev it's
youle/we're/thefre
8orn8.
Nagatlve
I'mnot working
isnt /'s not
he/she/it
gorng,
aren't/ le not
Questlons
Aml
ls he/she/lt
golng?
5hortansweÍs
positive
Yes,I am.
Yes,he/sheit ls.
are.
negatlve
No,I'mnot.
No,he/she/it
lsn't/ 3 not.
aren't
/ te not.
Wlthsomeverbsyou doublethe last
consonant.
run , nrnning
swln , swimming
trcvel ) truvelling
.
@ woutouxrrc
We usewouldlike to to ask politequestlons.
|t is mor€ politethanlva'f fo. Thene8at|ve
ÍoÍnoÍwould is wouldn,t.
arfurldvou llketo resetued seat?Yes,t wt ld. / No, I voaldnl.
Thepos|t|ve
formis 'ÍouldÚke to + infinitive
We normallyusethe shottlofi ol would('d)
wnenwe speaK.
ll llk to truvelsecondclass,please,
(. l wou|dlíketo)
@ aemsrsturu
|fthe |nfnit|veof the verbends|n .e, remov€
the -. beforeaddlnt ',n9,
nokc , naklng
phone, phontng
havc , havlrtg
@ crnuno
PRESEilTCOilTIilUOUS:
TUTURE
ARRANGEÍltEl{Ts
. Weusethepresent
continuous
to talkabout
foÍthefutur€ .
definite
arran8ements
Shelp,E aralrgthenewproducton Fiddy.
lln golngto Milonnextweek.
(se€ GrammaÍ
rcfeÍence
18,fortheform.)
We usea verb+ .lr9 (oran ordinarynoun)
aftetveÉsof likeand dis|ike(forexample,
llke/love/hale/pteÍer/don,t n ind)
I love swlnmlrrg.
He llkes trtwlllng but he doesn't like
long flighE.
Posltlve
l/le/5heltwas
Negatlve
Vh€/she/|twasn't
you/we/they
weren't
Questlons
Wasíh€ l she/t ...?
Wereyou/we/they
...?
shoítanswers
positlve
Yes,l/he/she/it
was.
Yes,you/we/they
were.
negotve
No,l/he/she/it
wasn't.
No,yoÚw€ / they wer€ n 't.
Wasn'tandweren'tarc shortformsfor wos
not and werenot. \lle nonnallyuse the short
foms of th€ ne8at|ve
|n conversat|on.
w|thbé,no auxiliaryverbis neededin the
pastsimpl€ :
Washe lote?
NoT glé#.''q€-k*e3
@ msrsrmrr
TheformfoÍthe pastsimpleis the samefor
Mostlegularv€ r bs fol|owthe
a|l peÍsons.
samepaneín.
Positive:subiect+ infinitive+ .€ d
He tolked to Ben yesterdoy.
Negative:
subiect+ didr't + infinitive
Theydldn't dlscuss the report,
+ infinitive
Question:o/d + sLrbiect
old you tolk obout the tíip to china?
shon answeE: Yes/No+ qrbjectdid/didn't.
Yes,Idld./ No, Idldn't,
Forverbsendingin 'e,justadd-d,to make
the positiveform.
.
UseMli whenyou offeror quicklydecideto
do something:
Con I give you the number?- Yes,I'll writeit
Antonio'shavinglunch.- oK, I'lI call back
later.
Thephotocopierisn't wo*ing, - Riqht,ve'U
sendsoneoneto repokit,
. Theshonformof Mll is ' (l' = I will,
you'll - you wi , etc.)Alwaysuse the short
foÍmwh€ n youspeak,fol ofersand decisions'
@ comrmrrrvrs
phone
I phoned him, but he was in a meeting.
receiva
WereceivedyourotdetlostMondoy,
Whenyou compaíe
two thingsusethe
compalative
form+Íhon.
Modeh plones ore blggarthon older ones.
Businesscloss is morcexpenslvethan
economycloss.
+-y,chanSe
Forverbsendingin consonant
-y lo -ied.
supply
Lostyeorwe supplledoll thehstoíes.
study
She studledGermanfor twoyeats.
Therearetwo different
waysto makethe
positivecomparative
formof regular
adjectives:
- adj€ c tiv€ + .€ r
- mole + adlective
of
Thefom youusedepends
on thenumbeÍ
syllables
ln theadjective.
@ oalrcrrnorouris
. we use obiectpÍonouns
whenwe don'twant
to íepeatthe namesof peopleor thin8s.
objectpíonouns
8o afr€ r the mainverbor
afreía pleposition.
I conspeokto Ms Jones.I'mseeinghet
todoy.
Do you hovethe agenda?- Yes,I havelt,
iin ond Rosaare here. l'm wo*ing with
them.
.
DECISIONS
AND
MIL SPONTANEOUS
OFTERS
between
In Englishthereis no difference
indiÍect
dilectobiectand
objectpronoun5
PeteLcouldyou sendme theschedule?
(indirectobject= to ne)
I sentlt lost week.(directobiect)
He needs the frle. Can you send it to hlm?
(indirectobtect)
can you checkthefrqurcsond sendthemto
(directobject)
l(e1?y7
endingin a
Forone.syllable
adiectives
consonant'
add 'eÍ:
snoll , smolle| cheop, cheapeí
Íost, Íoste|
(someshortadj€ c tivesdoublethe fina|
conso(\anlbig , bigget)
Ifa one.syllab|e
adjectivealreadyendsin .€ ,
-r:
you justadd
soÍ. ) sofe| nice ) nicef lorge , lorge|
Ifa two.syl|abte
adj€ c tive endsin 'y' take
-y
awaythe and add -Er
busy, busler eosy, edsler
lf a two-syllable
adjectiveendsin a
+ adiective:
morc
consonant,
use
mooer,|, more mooeÍn
ÍoÍmol) morc Íormal
Withlongadjectiv€ sof thleéor more
syllables,usenore { adiéctive:
expenslve, moíeexpenslve
) moft econotuicol
e|onomical
GrammarÍeference
Therei5 onlyone ne8ativecomparative
foÍm
less + ad;ective:
Iess cheop less busy less modern
less expensive
TheÍeis no patternto irrcgularadiectives.
You
hav€ to learnthe diffeÍent
foms of the
(SeeUnit10.1.)
comparative.
@ sonrlmvyno
(seecountable/uncountable
noun5,Gíammar
refeÍence
33J
.
@ surrnurrvrs
Therearetwo different
waysto makethe
superlative
formof regularadiectivesl
- tl,e. adjective+ .est
- the +moreless + adieclive
As for the comparative,
the formyou uge
depends
on thenumbeloísyllabl€ sin the
adiective.
tJseson€ withuncountable
or pluralnouns
in posative
sentences.
l havesone identiÍcotion/luggage'
Thereore sofie shops/suitcosestherc.
FoÍone.syllable
adjectives
endin8in a
consonant,
add-est:
small , the snollest chedp) the cheapest
Íast, the fost.st
(someshortadjectiv€ sdoub|ethe finaI
consonant:
b/9) b/99ésÍ)
lf a one-syllable
adjectivealreadyendsin -e,
you iust add -st:
soÍe>the safest nice , the nicest
lorge ) the lorgest
lf a two.syllable
adjectiveendsin -y,take
.y
awaythe and add 'iest:
busy, the busLst eosy) the eoslest
LJseory withulcountable
or pluralnouns
in questions.
Do you have ony identifcation/luggage?
Are thereony shops/ windowseots?
Useonywithuncountable
or pluralnounsin
negatjVe
sentenc€ s '
I donl hove ony luggoge.
I don'l hove orrybags.
lJseno withuncountable
or pluralnounsto
saythatyoudon'thavesomething.
I hoveno luggoge,
I hoveno bogs,
5UGGE5T|o1{5:
5líÁll l/wE...? LET'S'.
. Weusestoll andlatt to mafesuggestions.
TheilfoÍmis|
Sholl +lL^/e+ infinilive?
letS + infinitive
.
UseshoÍ/ '..?wh€ n you offeÍto do
something
or suSSestdoingsomething.
0fier:
Sholl I do the photocopies?
Suggestion:
sholl l wÍitethe Íeportnow?
WithlonSadjectives
of thrceor more
syllables,usethe rrost +adjectiv€ :
exp€ n siv€ ) the moí expensive
) the mo5teconomical
economical
.
lJseShol/rye...?whenyou wantto suggest
doingsomething
withsomeone
else.
Sholl ve meet next week?
ShoLwe tolk oboutthe design?
Theleis onlyonene8ative
compaÍative
ÍoímI
the ieost+adiective:
the leost cheop the leost busy
the leost modern the least expensive
.
lJselef3 .... whenyou wantto sus8est
doingsomething
withsomeone
else.
Lets catch the ten o,clocktÍdin'
Letl 90 to the Berlin trade loir
aetb is the shortlormof lef !s, Alwaysuse
the shortform- th€ |onglormi5 L]ncommon'
lf a two-syllable
adjective
endsin a
consonant,
use |ဠmost+ adjective:
modem, the most modern
Íornal >the nost formal
Thereis no patteÍn
to jíe8ulaladiectives'
Youhaveto l€ a rn the diffeÍent
formsof the
(SeeUnit10.2.)
superlative.
wrx cortcro
@ rurune
We use9on9 to to talk aboutplansand
intentions.
ÍheÍoÍnis..be +goingto + infinitive.
.
Positiv€
Im
going to
He's/Shevlt's
You're^ve,ré/th
ey}e
Negative
I'mnot
He/She/lt
isn't
startearly.
l!
going to
startearly.
goingto
staíteaí|y?
rovrnas
ormrrHrn
Weuseadverbs
of manner
to desc be actions
(howpeopledo things).
She tolks veryqukkly,
He wod<shard.
(see Unit 12'1 Íorthe ÍormoÍregulorond
iftegularadveíbs')
Questlons
ls he/she/it
Adverbsof mannerusuallycomeafter
theverb.
It'slolling qulckly,
It increosedslowly.
Shortanswers
positive
ne9attve
Yes,I am,
No,I'mnot.
Yes,he/she/it
is.
No,he/sheltisn't.
Yes,you/we/they
are. No,you/we/they
aren't,
couI{TABLE
AliDUÍicou]{TABLE
]{oUNs
.
@ .nnvreor
|n Bitish Eníjshhoye90Íis a verycommon
vaíiantof the velb l'ov€ (whenit í€ f urs to
possession).
|t is usedv€ r y ofrenwhenpeople
sp€ a k. Usuallypeopleusethe shon foím- the
longformis uncommon.
She! got a newjob.
We hlvadl 6ot timeto discussit now
Hrvoyou tot calolíne's
emailaddless?
PosIt|v€
l've/You/Ve/We'Ve/rheyve
8ot a newaddíess.
H€ ' s/sh€ ' í|tl 8ot a newaddre55.
Negatlve
l/You/We/they
haven'tgot a newaddress.
He/she/|t
hasn'tgot a newaddíess.
Questlons
Have|/you/we/th€got
y a newaddress?
got
Hashe/shelt a newaddress?
Mostnounsarecountable(theyhaveá pluÍal
formand you can countthem).
o conputet , two conputeR
on emoil ) sone enails
(theydo not
Somenounsare uncountable
plura|
hav€ a
fom).
(soúe) infornotion/Iuggage/newicompetition
(NoT€'-rifé#r€{b')
Usea singularv€ r b W|thuncountabl€nouns'
Therebsone lnfotndtlon obout Íliqhtson the
screen,
(Seealsosone/any/no,
andquestlonswith
much/mony,Gíamma|íeference28 and 34J
@
h|UcH/A Y
QursrtolswtÍH
.
We usetow nual, and howmory in questions
aboutquantityand numb€ Í .
.
We uie mL/ah
with uncountable
nounsto ask
aboutquantity.
ls theremuchdemondÍoÍthis product?
.
W€ also use'oW /'uch to ask aboutprice.
Hownuch is a honbuíqee - TwopoundsfÍy'
.
We usemonywithcountablenounsto talk
aboutnumber.
HowmotrycompetitoE do you hove?- About
fve or six for this norket,
(se€ also countable
and uncountab|e
nouns,
Grammar
r€ f erence33.)
Shortanswers
Yes,l/you/we/they
have.
Yés'h€ / she/ithas.
negative
No, l/you/we/they
haven't.
No,he/she/it
hasn't.
we doÍftusehoye9ol withm€ a ls/drinks/
snacksoí shower/bath.
I usuallyhave breokfostdt seven o'clock.
(NoÍr#-a5a€ll|3ot+íca*F*-a{.éleyer
e+le*.)
G]amma]
refeÍence
@l rntslrus4rutrlrnosr
We usét'li/t'ese to tatkaboutthin8swhich
areV€ í y néalol in our hands.
ls thk your pen?
we use fhof/Í,ose
to talk aboutthlngswhich
are not nearor whichwe pointat.
fhott ny car, over there
I
those brdceletsin the shop window,
.like
IhislÚ,of refeíto s|ngula|nouns.The'elThose
referto pluÉlnouns.
We sometim€ s us€ ll''blthatto talk about
peoprc.
Who'sthot?
Mdftln, thls ls ny colleague,lenny.
IRREGUTARVERBS
Inflnlt|vé
be
b€ c ome
b€ g ln
break
bring
build
buy
catcn
choose
come
cost
cut
do
dráW
drink
eat
fall
feel
find
fly
forget
give
go
have
hear
keep
Pasts|mpté
became
began
orcKe
brought
built
bouSht
cáught
chos€
came
cost
cut
did
dlank
drove
ate
fell
felt
found
forgot
got
Eave
nao
heard/h3:d/
kept
lnflnltlve
lealn
leave
losé
make
meet
pay
put
read
ring
run
say
Past slmple
learned/learnt
left
lost
made
met
pard
put
l€ a d /red/
ranS
ran
sat0
sell
send
srnS
sol0
sent
sang
slept
spoke
spent
stood
speák
spend
stand
take
teach
telt
think
throw
understand
wake
write
took
t0ld
thought
understood
Transcripts
A What'syournumber?
B /Vlyphonenumber?
1 UPS 2 IBIM 3 AOL 4 RNXAuto 5 TDK 6 ZY
Systems 7 VW 8 GEc 9 ]FKcaÍgo 10 snack HQ
1
2
3
4
5
6
7
8
7
|'m BÍadcarÍington'
|'Ínfromthe UsA.
H€ l lo. |'mHansschwaÍtz.|'mfroÍnGeÍmany.
Hi.lan Grabowski,
fromPoland.
I'mMariaGonzalesand l'm fromSpain.
I'mShenLin,fromChina.Niceto meetyou.
|'mNathalieLemaiíe'|'mfÍoÍn
France.
Hi' |,mPedlo da silva. |'mflom BÍazil.
Hello.|'mAlison smith,fíomthe |JK'
1
2
3
4
5
6
t0
A coffeP,please.
An orangejuice,please.
Could I havean iced tea, please?
An applejuice,please.
lJm,,,a tea, please,
could I havea mineÉlwatel,please?
B
A
B
A
A Sorry?
A Right.
B Threesevenfoursix.
A OK,So, oh sevennineejght,two fiveone,three
A That'sright.
ló
My phonenumbeí's
oh one s;Xone'ninethreeeight'
B zeÍoone six one,nine threeeight,fout five two seven'
That'sÍight'
And my mobjlenumbeIis oh doub|eseven,
nineone,doubleoh,threefouísix'
zeÍosevenseven'nine ore leío leío, lhÍeefouÍsix.'''
And yourfaxnumber?
Um.'.|t,5oh one six on€ , ninethreenine,eightdoubLe
t!
|oe
Claire
|oe
Claire
loe
Anne
|oe
Wou|dyou likea díink,claiÍe?
Yes,please.could I havea tea?
Yes' lvlilk?su8aÍ?
Withmilk,please.No sugar.
OK.AndAnne?
CouldI havean orangejujce,please?
suÍe'
1l
zero,one,two, thíee,fouí,fiV€ , six, seven,eight,nine,ten
1 A
B
A
I
t4
Whatl yourtelephone
number?
zeÍotwo eightsix, one z€ r o four,fourninethíee'
zÉÍo
two eightsix' one zeÍofour,fourninethree?
That!ri8ht.
2 A lMyphonenumber'stwo one two .,.
B soÍry?
A
B
A
B
Twoone tvJo,
Right.
Six threeseven,foureightfive njne.
So, two one two, sjx threeseven,foureightfive
O h s e v e n n i n e e i g h t. . .
Five eight?
No, nfie eight.
Ríght.
B zelo one,six one,ninethreenine,eight,two twothÍee'
Thatl right.
OK.Thanks,
R;chard.
No plobleÍn.
1
2
3
4
5
6
r dot caneat orangedashdesigndot com
seÍVice
at c c 5 dot í I
k dashsuzukiat eastdot j p
f undelscoÍe
car|tonat net8atedot co dot u k
píinceundeEcoÍeone at c n V dot d e
smihovat u dashmaildot r u
18
e|even,twelve, thjneen, fouíteen,fifteen, sixteen,
seventeen,eighteen,ninete€ n , twenty,thiÍty'foíty'fifty'
t9
thirteen,thirty
A That\ Íight.
3 A so, yourphonenumbeÍ
is oh onesix thÍee
two,
sevenfive four,nine doublesix,
B Yes,
A OK.
m
l
lhe founeenl|iíeel Íligh|
|o FralkÍUr|
l^ainis now
readyfor boaíding.'.
2 The fourteentwentydepartuÍe,
flightAÁ one one one
to Romeí5.'.
3 BrjtishAirways,flightzero zeíonine seven,depaÍting
at
fourteenthiny.flveto LondonHeathíow
is '.'
4 '.. flightto lvexicocjty,due to departat fourt€ e n foÍty.
eight,will nowdepanat 15.30...
TranscriPts
frightnumbeÍ
' The fifteentwelved€ p artuÍeto ÍMadrid,
|B sev€ n six one thíeeis now Íeady'..
6 The fifreeneighteendepanureto TorontoPearson,
AA...
flightnumber
1
2
3
4
5
ó
7
I
21
nineam / nineo'clockin the molníng
midday/noon
thíeepm / thÍeeo'clockin the afternoon
sevenpm / seveno'clockin the evening
elevenpm / eleveno'clockat night
midni8ht
one pm / one o'clockin the afteÍnoon
five am / five o'clockin the morning
t2
I a What! the time?
B ltl quanerpast eleven.
3 A Whót3 the time?
B |t! íiveto ei8ht.
t A Excuseme.What'sthe time?
B lt! halfpastnine.
A
el8hty
ninety
á hundred
23
|n Brazil,a Big Mac is one dollarsixty-Íive.
A How muchjs a Big íMacin FÍanc€ ?
B Twoeuros€ j 8hty.two'
in lapan'
A Big Mac is two dollaísseventy.ei8ht
ln Switzerland,
a Big lvac is threedollatsfony_ei8ht.
A How muchis a Big Mac jn the uK?
B In pounds?
A Yeah.
B Onepoundninety.
2é
tomato,sa|ad,chjps,beel chicken,hotdog'bulgeÍ'tuna,
egg,cheese
1 A
B
a
B
A
B
2 A
I
A
B
A
t
31
A So, youle hereon business?
B Yeah.I woÍkfoíá consultingcompany.
SantiaPartners.
A And whatdo you do?
B |'man accountaít.
A Ríght'
clty.
B I Wolkat the officein íMexlco
company,Santia?
A OK. So is it an International
So, whatcompanydo you work for?
|Íexchemica|s.|'man Én8ineer'
oK. And wheledo you woÍk?
|n a fáctoryjn Boston'
Right.And do you live in Boston?
Yes' | |ivenearthe coast,not faÍfroín.'.
34
fourhundrcd,ei8hthundledand fifty' sjxty.frV€thousand,
two hundíedand seventythousand' threepo.nttwo
million, six pointeightbillion
4 A Whattimeis lt?
B |t'squarteÍto Íive.
seventy
B Anythingelse?
A No,thanks.
B Ol(.That! sevenpoundseighty.
2 B
A
B
A
B
A
2 A Whattime is it?
B |t'sten pást twe|Ve'
!|xty
please.And a cheese
3 A Twotunasandwiches,
21
please?
could I havea burgeÍ,
Anythingelse?
lJm..,yes, and a tea, please.
please.
That3foureurossixty.frve,
Foul.'. sixty.fiv€ .
Thanks.
tránk At lhis factorywe makestee|products.And at the
they makeprcductsfrom
otheÍfactoryin íMunich,
al!mlnium.
Right.wheredoes youísteel comefÍom?
lan€
do we buy it?
trank WhéÍe
tane Yeah.
rlank FÍoma supp|ielheÍe,in HambuÍg.
tane Right'And does it comefÍomGemany7
FÍank No' |t comesfíomchina.0uí supplierj5 an
importeí
0K.
tráík We buy abouttwo hundÍedand fifrytonnesa year
so We?eonly a smallbuyer But ''' wÍthtwo
hundledand fiftytonnesoÍsteel,we maketwelve
thousandproducts.
,ane Ri8ht.so you maketwelv€ lhousandploducts
a yearat this factorywherc do you sell your
píoduds?
and .
FÍank we sell fifteenpercentof themin Germany,
the otheÍeighty.fivepelcent.'. a||oveÍth€ world.
We havecustomeEin .,.twenty.twocountries
Huh,0K.
In the UK,we sell a lot of equipmentto a company
in ...
Two hotdogs'pl€ a se.
Two?
Yes,please.And two coffees.How muchis that?
Um ...eightseventy.
seventy.
oK, eightdo||aÍs
| ",'
3a
t
2
l
s
Wheredoes youl steel comefÍom?
Wheredo we buy it?
Doesit comefroÍnGemany?
WheÍe
do yousellyouÍpíoducts?
39
A Whattimedo youg€ t up in the morning?
B Quarterpast six.
I hav€ bíeakfastat half past seven.
A Whattime do you staÍtwoÍk?
B At nine o'clock.
I havelunchat twelvethiíty'
A Do you hav€ a breakin the aftemoon?
B Yes,we havea breakat thrceo'clock.
A Whattimedo youfinishwork?
B finishat five thirt!
A wh€ n do you have dinner?
B At abouthalf past seven.
N
Goodmorning.
B Molning.SorryI'mlate.
oh' you1enot |ate'|t'sonly fiV€ past eight'
Fiveminuteslate.
No pÍoblem.
Wouldyou like a cofÍee?
oh, yPs p|ease.FiVepast eight'|t jsn't|atefoÍme'
it's ea y!
what time do you staÍtWoÍk!hen?
personl
B Nineo'clock.I'mnota morning
We startat seventhirty.
sev€ n thifty|
But We don'tWoÍk|áte'.. . We aren'teveningpeop|e!
B My boss isn'ta motringpeÍsonoÍan eV€ n ing personI
He startsat nineandfinishes
at four,.,.But he doesn't
havelunch.
Right.He doesn'thavetimel
I No!
43
|nspain,Wehavedinnetat nineoÍten o'clockin the
evening.Whenmy colleaguescomeherefromother
countries,they say we eat late,Theytequitesurprised,
In hotelsin the UK,they servebaconand eggsfor
bÍeakfast,
so a lot of peop|efÍoÍn
othel countriesthink
that'sthe norma|EnglishbÍeakfast.
But,in fact,at
home,most Britishpeopledon'thavebaconand eggs
in the morning.Theyiust havecerealor toast ...just
a light breakfust'
And thenthey have Iunchat tw€ l ve
|n Fíance,we havean hout an houíand a half,two
houísfol lunch.|tdependson the company
youWolk
for.BLrtpeoplelike to havea ...a good breakat
lunchtime.Lunchis an importantmealin France.
In the lJnitedStates,we don'thave long lunchbreaks.
A lot of peoplejust stop work for half an hourand
havea sandwichin the office.PeopleprefeÍto have
a shon breakat lunchtime,and frnishWoÍkearly.
114
|
I
pÉop|P
staÍtWoÍkat .'. halÍpasl
5 Heíein S\'\j:lleÍland'
seven,eighto'clock.And we like to havea good
br€ a kfast befoíewe go to woÍk,so we get up, um.'.
qu|Íeeany'
6 |r |apan'a lot oÍmanageÍs
|avedinnerin the evenirg'
thenthey go backto the officeand wolk until nine oÍ...
or ten o'clock.Or later,sometimes.
u
Neil HelloTina,it's Neil.
Tina Hi,Neil.
Néil Tina' havea question'
Ne|l |t'saboutthe salesíepoít'I don't understandan
abbÍeviation
on pagesjx. t says .Weneedto invest
in the B2B maÍket''
Tina B2B?
Neil Y€ a h |etterB, numbertwo, lettel B' |t'ssales
jaÍgon.
Whatdoes it mean?
Tina B2B ...Goodquestion.
I don'tknow Ef ...ls it, um...
.business.
DoesB standfoÍ.busine55,?
Doesit Ínean
to-business'?
.to'.Yeah.'.maybe'.'
Ne|l oh, 50 the .two'meáns
Tlna Do you know,um ...NetLingo?
The website?
Nell No.
T|na |thas a dictionary
of '.' InteÍnet
businessjargon,''.
Ne|l oh, right'what! the áddÍess?
Tlna I'rnnotsure,but I thjnkjt'snetlingo
dot com.
Nell Howdo youspeLl'netlingo'?
-N-G-0.
Tina N'E-T-LNeil Netl;ngo
dot com'0K, thanksVeíymuchTina'
Tina No pÍobLem'
45
customeÍMy namel LindásaÍnmeÍson.
And |'mfrom
HughesInsuíance'
Nell
Sorry?CouLdyou say that again?
customef Lindasammerson.
S-Adoub|€ 1\,1.E-R's.o'N'
N€ i l
cou|dyou speak moíeslowly.please?
CustomerSorryS-AdoubleM-E-R-S-O-N.
Iteil
S-A-doubleM-E-R.S.O.N.
Customer That'sright.And I'm fromHughesInsurance.
N€ i l
Hughes?could you spell that,please?
Customer H-U-G-H'E-S.
N€ i l
H-U-G-H'E.S.
customer That'sÍight.
Ne|l
oK. Well'thanksVerymuchfoÍyourca||.I l|
50
Sue
Stephan?
Stephan Yeah?
sue
can I buy trainticketsíorFranceherein the lJK]
stephan Yeah'You can book on th€ |ntelnet'
Sue
Right.
Stephan At SNCFdot com.
TranscÍipts
sue
sNcF - that! the FrenchtÍajncompany?
Stephan Yeah.Do you needto book a ticket?
sÚ€
|'mnot sure.Possibly.so i5 this websiteiust in
French,or is it ...?
stéphán No,you can chooseEn8lish'
sué
And can you pay by creditcald?
stéphán Yeah'and they send the tickétsby ma.|.
5u€
To youÍhomeaddress?
stéphan Yeah.
sue
You can'treceiveticketsif you live in the uK,
thouSh.,.
Stephan Yes,you can.Theysendticketsto different
countries.
sU€
oh' íi8ht.5o sNcF dot com,then.
stcphan That! Íight.
su€
oK, thanks.
stéphán No problem.
5t
(Rec- ReceptionisÜ
custom.r so, thele are meetingíoomsat th€ hotel.
Yes,we havea business
centrcwithfout
rcoms.
1 A I needto photocopy
this.CouldI usethe
photocopieÍ?
B Yes,sure,
2 A I needto phonemyassistant.
CanI makea phone
callfiomhere?
B Yes,go ahead.
3 A I needto Íaxthisto myoffce'couldI usethefux
mach.né?
B Yes,of course.
4 A I needto emai|thisfile.can l sendémalls
fromthls
computeÉ
B Yes,no problem.
5 A I needto pÍinta copyof thisffle.|5thel€ a pÍint€ l
I canuse?
B Yes,sure.
58
where!th€ lift,p|ease?
Wherearethestaks,please?
Excuseme.Where!theexit?
Excuseme.Wherearethetoilets?
l
2
3
4
customeÍ Right.so foÍa m€ e ting with thl€ e peop|e,
oh yes, that'sno prob|em.ThereaÍesix chairs
In eachtoom,so .,,
cÚstomel 0(. That'sÍ]ne,
then.
R..
Thenin receptionthere! a photocopier,
lfyou
needto makecopies,
cuslomeÍ Ri8ht.
R€ c
Thele'sa fax máchine,um '.' a dÍinlGmacn|ne
...Do you needa telephone?
cüstom€ r Er.no.
Rec
0X. lt! iust we don'thave phonesin the
rooms.Most peoplehavemobiles,so .,.
Customer Of course,yeah.No,that'sno problem.Er...
lust a questlonaboutcomputers.lJm...
R€ c
We don't haveComputéÍs'
|'maftaio'
cus|omeí No, no' that! o(' |t'siust l havea laptop.
Um...
R€ c
0h, I see.
cÚstomer Are therepowersockets?
Rec
customeÍ GÍeat'Ánd is therea phonésocket'fol an
Internetconnection?
So I can send emails,
Rec
lJm...We don'thave phonesocketsin the
meetrngrooms,so .,.no, llm ,..
cüstomeÍ well, no. |t'snot a problem.l can connefito
the phonesocketin the bedÍoom.
Rec
oh' yes. The b€ d íooms all hav€ phones,
Réc
custom€ t oK. That'sÍinethen.t',m.'. oK, so can I
B
59
Excuseme,wh€ l € !
théexjt?
Yeah,
B It! iust overthere.Go to the end ofthe corridor.
thentumleft...
A AretheÍe
toi|etson thisÍloor?
B Yes.They?e|nthecoí|dor|fyou8o outof the
3A
office,throlgh ..,
ls therca llft?
B 5orry?
ls therea lifr?
Yes' theleis. |t3 iust past théstalrs'.'
Ate you lost?
llm '.' yes. WheleaÍethe stajrs?
Théy?ejust thloughthe doo6' |íyou go thlou8h
thosé'..
a
Excuseme.Where's
thellft?
It! overthere.Thefilstdooron theright.
2A
Excus€me'wh€ Í earethestaiís?
B on theright,iustafteÍ
the |ift.
OK.Thanks.
3A
Whele's
thecomputeÍ
Íoom?
B ltl justPastthesta|ls.ThethiÍddooron the Íi8ht.
0h íght.Thanks.
Wheíe3
thedÍinks
machine?
B Go to theendof thecoÍidor'
thÍou8h
thedoors,
and turn left.
5 A WhereaÍethe tojlets,p|eá9e?
B Go throughthe doorsat the end, and they'reon
the right.
a o(.
62
1 house 2 apartment 3 kitchen 4 bedíoom
5 livingroom 6 bathÍoom 7 gaÍden
63
A so, do you liv€ nearthe office?
B Yeah.W houseis about...six, aevenkilometres
flom heí€ .
A oh, so you live in a house.Not an apaítment.
B Yeah'|t\ quitesmall'lust two bedíooms.
A Yeah.
B But,you know,it3 neal the centíeof town,so .'.
A Yeah,that'sgood.ooes it havea garden?
B lJm...
B Therei5 a garden,but it's, um ...verysmall.lt's about
twenty'Íive
5quaremetres|
Right.
TheÍeljust a bin|
oK.
B Itl quite an old property,but, um... itl OK,you know
The píoblemheíeis plopertypricesaÍecíazy.
Expensjve?
B 0h' yeah'Very ovel the |ast'.' fouÍ,five yeaís.
1
2
]
4
5
6
| havea lot of meetin8s'Um ...they'Íe
usuallyherein
th€ ofiic€ . Not bi8 meetings.ThereaÍeUsually.'. four,
five,six people.
| don'tofrengive bi8 píesentations,
um .'. to laÍge
numbeÍsof people'They'Íe
ofténjust to small8íoups.
oul companyhas a confeíence
everyyeaí'lJm.'. so I
alwaysgo to that' But that'sthe only confuíence
Igo to.
| nevefgo to tradefails in othercountfies.But I go to
two or threein thiscountry
We have a branchin Brussels,so I sometimesgo to the
officetheÍe'Um '.' tha(! all, really.I don'tgo on a lot of
business
tÍip5.
6t
Inteív|€ w éí so, you'rea televisionpíoduceí?
|s that right?
veÍonl.a
Um '.' Whatl my iob tit|e?Thát3 a good
questjon!
IntéÍv|€ W éÍ
You makew pÍogrammes,
basically.
veronIca Yeah,I U5ually
Wo'kfoíte|evision
companies
in lapan- forlapanese
TV channels.
And I
makeprogrammes
about'.' the UK'Ábout life
in the uK.
|nteívl€ w € | so you |iveand work heÍein the UK, and you
makeallyourprogrammes
here.
Thatt Íight.
And aíethe pío8lamm€ sin lapanese?
Yes'The w píesenteís
aÍeálwaysfÍom]apan.
Um ..' The plosíammesare neveíin English'
And the production
team?Thecameranan
and.,.
"ol
Veroni(a
Um ...it depends.We sometimesworklvith
a teamfromlapan,sometimesit's a team
fÍomthe UK. |t dependson the TV channe|.
But the presenteris alwayslapanese.
Interviewer And do you oftengo to lapan,on business?
veronica
llm '.' sometimes,yeah.FoÍbig proglamme9,
befoíeWestartpíoduction.
I go to Tokyo,
and ...and I havemeetingswith co||ea8u€ s'.'
at the TV (ompanies.But I don't go very
often.Um .,.we sometimestalk on the
phone,but '.' but not a lot, íeally.The
problem
withphonecallsjs the time
difference.
You know,if it's lunchtimein the
lJK,it! teno'clockin the € v enjngin ]apan'
So ..,we send a lot of emails.
And do youtravela lot in the UK?
oh' yeah'Yéáh.| 80 all overthe country
so what subjectsare the progÍammes
abou|?
You sáy .|ifein the lJ(''
v€ Í oni.a
Y€ a h. um '.' theíeaíe|otsof subjects.EÍ'..
Londonbuses,the Loch NessMons|eí'el .''
mus|c'pÍopenl eí '.'
66
Jacky Good meetlng,Stuart?
stuaÍt Yeah,oK. But a b|t long' FivehouÍs|
stu.Ít Yeah'I don't havea |otof Íneetin8s,
but whenI do
lacky They'rclong.
Sluart Yeah.
tacky Do you havea lot of meetingsat head ofiice?
Stuart No, I don'toftengo to headoffice,now I don't
travela |ot,rea||yI neve|go abíoadon business'
tacky No?
Stuart No. I don'tneedto. Withthe newiob, it's ...it!
jusl phonecallsandemails.
A lot of phonecallsl
fo
I A Hello.ls Stevethere,please?
B No, he! havanglunchat the moment.
A o(, no pÍoblem.I can Callback |atet
Hello.
B Hello,Olivia,lt! Rick,
Hi' Rick' can I phoneyou |ateÍ?
|'mdriving'
B Yes,OK.
3Á
CouldI speakto Colin,please?
B He'shavinga meetin8this moíning.
Oh, right.
Hi' it\ Mitch.|5NadiatheÍe?
B No' she'snot heÍe'Mitch'she\ visitinga customeÍ
this weekin Australia.
B Australia!
5 Hello,thisis PaoloConstantine3
extension.
I'mnotin
the officeat present'|'mwoíkjngon a projectab'oad'
Pleas€ send me an emai|if you need to contactme
urgently.
Thankyou.
Transcripts
6 A
B
A
B
A
A
B
A
I
Á
I
Á
I
A
B
A
I
A
8
A
B
A
B
A
B
A
could I sp€ a k to sy|via]awis'p|ease?
She isn't in the officetoday.She! wo ing at home.
Oh.
shel héleon iMonday.
Right.OK, I can call on lMonday,
then.Thanks.
72
Th€ l € l a nice swimmin8pool heí€ .
Hereat the hotel?
Yeah.In the basement.lt's quitebig.
0h. Well I'mnot goingin il.
Don'tyou llke swimming?
I hateswamming!
0h' I love swimming.|t! good for you, as well.
Not if you can'tswlml
No' that'stíue!
Do you ofrengo?
Swimming?
Yeah.
Quiteoften,yeah.I go runningqultea lot as well.
I don't like it, though!
No' I doÍt'tlike íunning.
Do you go?
No. No' I don't |ikesports.| 8o wa|king'sométimes.
Oh,and I llkeskiing,
Yeah?
Yeah.I don't8o very often.lust ...,you know,on
holiday.
so, aÍeyou 8ood?
Yeah,l'm quite good.
|'Íh..' not very8ood at skiin8 '..
?t
I A
B
A
I
A
B
A
B
A
I
A
2A
So, what do you do whenyoule not at work?
lJm...I p|áybasketball'
Basketball?
Yeah,l'm in a localteam.
Ri8ht.
I do aerobics,as well. llm ...Whataboutyou?
I go cyclingsometimes.
Oh,I go cyclingas wrll.
Right.
Yeah.Wheredo you go?
EÍ.'.
so, you pláy football?
Ido wei8httraining
B I playfootba||.
two oí tríee
timesa week,I go fishing...
Whatson of fish do you catch?
B BigoneslI havesomephotosI canshowyou ,.,
3 A so' whatdo you do in youíspaletime?
B lJm...I play chess,um ...I playthe guitar.
Á oh. Ar€ you good?
B At chessor the gujtar?Well,actuallyI'mnot very
good at eitheÍ,
so ...
A Right!
B lgo running.
B Whataboutyou?
A um ...,well...
74
1 A So, we needto havea meetingaboutthjs new
pío|ect'
B Yeah.
A Whencan we meet?l'm freeat the end of lanuary
B The erd ofjanuary?lJm...yeah.
A Whataboutthe twenty'eighth?
B lJm...Yes,I can makeit on the twenty-eighth.
A oK' The twenty.eighth
ofJanuaíy,
thén.
|'mfíeeln F€ b ruarycanwevisitthefactory
then?
|.mbusyat th€ begiíning
oÍFebruary
Whatabout
thelastweekin February?
Yeah.
Mondaythetwenty.second?
Yes,that! fine.
so, forournextmeetin8,
um'.' aíeyoufieein
2A
3A
the mlddleof March?
B Whatdate?
A Whataboutthe twelfth?
B Í day th€ twe|fth?
B No, l can'tmake|t on Fíday.Whataboutthe
íllondayafr€ É Mondaythe fifteenth?
A Yes,0(.
B Rlght.so' Mondaythe flft€ e nth.
4 A
B
A
B
A
B
A
B
A
1
2
3
4
5
6
7
We needto arrangea date foÍthe meeting'
Yes.Um .,.
cán you makeit on the fifthofApÍi|?
Yes.I'mfreeon the fifrh.Whattime?
|nthémoíning?
Yeah.
At naneo'clock?
oK' Yes,thatt í|ne.
oK' so the fifthofApÍilatnineam.
,ó
| can'tmakelt on Wednesdaymorning,
The meeting!on Monday.
Are you he€ on Tuesday?
|,mnot heÍeon FídayafteÍnoon'
l'm goingcyclingon Sunday.
|,mbusy on Thuísday.
|,mwo*ing on satuday moÍning.
v,
L|lly
G.íy
Lllly
Gaíy
L|l|y
GaÍy
wh€ n are you goingto EuÍope,
Gary?Nextweek?
Yes.|'ml€ a ving LosAngeleson Monday.
WheleaÍeyou 8oing?To the Londonofflce?
Yes.
|Jhuh.Who aÍeyou meeting?Tanyaoolan again?
Yes' |'mWoÍking
withTanyaon Íuesday.
Then|,m
meetingsu€ Redmánand |amesBarkeron
Wednesday'
then |'mgoingto PáÍis.
Lilly Really?why are you goingto Paris?0n business?
Gaíy No' |'mtakinga break.|'mhavingtwo daysoff'
Lilly Good idea.so, how are you travellingto Paris?AÍe
You driving?
Gaíy No' |'mtakingthe iÍain the Eurostar'
Lilly oh, Íisht.
Gary Then|."ns|aying;nPaÍisÍorl'Íeenigh|s'
Lilly Great.so aÍeyou flyingbackto LA fiom Pa s? oí '.'
Gary No.I'mcomingbackto Londonon thetrain.Then
|1nflyinghoÍneon satuldayafteínoon.
Lilly OK.
Gary |'Ín
aÍivingjn LA in the Íniddle
of the njght.]ust
aftermidnight.
Lilly ÍMmm'
so, js it just one flightbetweenLA and
London?
GaÍy No. |'mnot flyingdirect.|,mgoingLA, NewYoÍk'
in
London.
Then,on the flighthome,I'mchanging
Chicago.
81
Assistant Hello.
GaÍy
Hi' |'d|jketo book two 5eat5to Paris,please.
Fortomorrow
Asslstant At whattime?
Gary
At aboutflve pm. I don't havea timetable.
Asslstánt Thele'sa trainat seventeenfifteen.|t aÍrivesin
Parisat twentyflfty.flve,localtime.
Gary
Right.OK,that! fine.
Ass|stant Wouldyou like to travelfirstc|assol standaÍd
class?
standáÍd'
youlikea sing|e
Andwou|d
oÍa íetuín
ticket?
please.
A rcund.trip,
whenwouldyouliketo comeback?
I wantto íetuín
on satuíday,
butI don'tkno\,!
whattime,
GaÍy
GaÍy
GaÍy
Assistant Do youWantto bookthe r€ t urnt|ipnow?
Gary
|f l reservea s€ a t, can I changethe reservation?
Asslstant Witha standardfare,you can changeor cancel
the booking,yes.
fare,then?
Gary
OK.Howmuchis the standard
Asslstant One moment.
&r
1 a s j n g l e 2 a l e t u Í n 3 a t i m e t a b l e4 l o c a l t i m e
5 to return 6 to reserve 7 a reservation 8 a fare
9 standard
84
p|ease'
custom€ r Id liketo booka ticketto BiÍmingham'
A ÍetuÍn.
Assistant Whendo you wantto leave?
cUstomer ]ulythe thiítjeth.
Assistant Thethirtieth?
customeÍYes.
Assistant At WhattiÍne?
customer on the nine fifteen.
Assistant Inthe morníng?
Assistant And whenareyou comingback?
customel The day after.Julythe thirty-fiÍst.
on the last
train.I don'tknowwhattime it leaves.
Assistánt The last Íain'sat ...twentyfifteen'
customer OK. On the twentyfifteen,then.
Assistant FiÍstoÍsecondclass?
CustomerSecond,please,
pounds,please.
assistant That's.,.seventy-three
85
colteague Wereyou at the tlade faiílastweek,Hanna?
ln lndia?
C o l l e a g u e Wheíewas it? Delhi?
Yeah.
C o l l e a t u e Howwas it? OK?
Hanna
t was verygood,yeah.
C o l l e a r u e Was it bjg?
Yeah.Therewerethousandsof people.
c o I l e a g u € HowmanycompaniesWeretheÍe?
lthink.
Um...aboutfourhundred,
colléagu€ Really?
Yeah,it Wasbig. I was suÍplised. Wasn'tthel€
|astyeaÍ'I was theletwo yeals ago,
in calcutta,ánd um '.' thelewercn'ta lot of
companies
theíe'orly abouta hundÍed'
Colleagueso this wasn'tyoul fiístVjsitto ndia,then?
ColteagueRight.weíeyou the on|ypeísontheÍe,fíom
the company?
Hanna
No. |n8ÍidWene| was thele,fíomthe Flankfurt
office'And Rafa€ | and Marja,you knoWfrom,
um.,.
colleatue 0h, flom BaíceIona?
Hanna
Yeah.
co|leagueWeÍeyou all in thesamehote|?
Hánná
We W€ r € n 't in the samehotel,no.Um.'.butit
Wasa goodtÍip.Long'though.
a7
Hanna íMaftin'
ale you freefor five minutes?can WetaLk
aboLrtyourtrip to lvlexico?
MaÍtin Yeah,sule.
Hanna So,ho\4was it?
MaÍtin t WasoK'
Hanna Whendid you arrive?
Má in LastTuesday.
Tuesdayevening'| stayedTuesday
night,workedall dayWednesday
andthen
tÍavelled
backWedne5day
evening'
Hanna Right'so wheÍedid you stay?WhathotelweÍe
You in?
Maftin The socorÍoHotel.NeaÍthe office.
Hanna Oh,yeah.lt'sgoodthere.
Martin Yeah.lJm...Yes,so I presentedthe businessplan
on Wednesday
morning.
Hanná Right.was Pedlo happy?
MaÍtin Well.'. I wasn'tsureat first.He didn1ta|ka |ot
afteíthe píesentation'
we startedat njne,I talked
aboutthe planforthinyminutes,
and ...thatwas
it. Therewereno questjons,We finishedat half
pastnrne,
TranscÍipts
Hanna Oh,
Martln Hmm...I think he wantedto lool at the figurcsin
the repon.
Hanna Hmm,
Mart|n He neededtime to Íeadit. Anyway,he phoned
yesteÍday,
with one or two questions.Justsma|l
points.And, er... he'shappy.No problems.
tlanna 0K. That! fine,then.And did you talk aboutthe
cost of mateÍials?
MaÍtin Yes.I talkedto MiguelafteÍthe meeting.We
discuss€ d süppliers,as well, um ...He'snow
talkingto two n€ w companies.I receivedan email
thls morning,sayinghe has a meetingwith one
companytoday,and one next Friday,so ,..
Henna OK. ThatSgood.And did you visit the fuctory?
Martln No,Therewas no time,So I didn'tlook at the new
productionline.
Hanna Well,youle goingagainnextmonth,
Manln Yeah,that! Íi8ht'I can see it then'
Hanna OK.So,a goodtrip,then?
Ma ln Yeah.So, howwasyourtripto Delhi?
I
2
3
4
5
88
plan,
He presented
the business
He talkedaboutthe cost of mate als.
He discussedsupplielswith MiSuel.
He didnt visit the factory
He didn,t|ookat the newpÍoduction
line'
1
2
3
4
89
whendid youaÍlve?
Wheíedid you stay?
Did you talk aboutthe cost of mateíials?
Did you Visitthe factoíy?
9l
uanna
steven
Hanna
st€ v € n
Hánná
Steven
llanna
st€ v € n
Hanna
stev€ n
Hanna
steven
Hanna
Hi Steven.
oh hl' Hanná'HowaÍeyou?
OK thanks.
And you?
Nottoo bad' ThéfiÍstday backis neveíea.y,but...
oh, of couÍse,you'íeiust backfromholiday'I bet
- | was ln
it Wasquietln the omcelast \'!eÉk
|ndia,Martinwas in Mexico,you werc '.. whéíé
did
you go?
Greece.Crete,
Crete,0K. So howwas jt?
Fantastic.
We rea|lyenjoyedit. we had two days in
Athens,as well,
Right.So your flightwas to Athens?
Yeah.We fl€ w to Athens'We stayedin a hote|
theÍefoÍ...just one night.Thenwe took a ferryto
CrPte.
The fefryleft fromAthens,then.
Yeah.|t Wentdiíectto chaniain creté,whichwas
the townwheíewe stayed,so ...
And did you stay in a hotel?
stéven No' we rentedan apanment- noth.ngspecia|.
We didn'tspenda lot of time in it, really.We ate
out everynight.The nightlifewas good - lots of
restaurants
and bars|and' eÍ.'. the food was
geneÍally
good ...and it cost verylittlefoÍa good
Hanna Ivmm.so you enjoy€ d the food' and drankGreek
w|ne'áno ...
Steven Yeah.lt was ...all veryrelaxing.
Hanna And ho\'!muchof the islanddid you see?Did you
travelaíound?
stev€ n Yeah.We saw quite a few diffelentp|aces'
Hanna so you íented
a cal anddlovearound'then.'.
st.ven No' no. We ..' we wenton Coachtíjps- organised
tÍips- on a coupleof days.And we tlavelled
aroundby bus as well.Youknow on...juston
pub|icbuses.I don'tspeaka word of GÍeek,but
...you iust boughtyouÍticketand ...it was no
Hanna Sounds8ood.
st€ v en We cameback on Fíiday.
so I hád the weekendat
home.And now ..' backto woík|so how was youl
tlíp?
t3
I
2
3
4
5
6
7
8
9
10
11
12
We had two days in Athens,as well.
We flewto Athens.
Thenwe took a ferryto Crete.
The feÍryleft fromAthens,then'
|twent dilectto chaniá in cÍete.
We ate out everynight.
|t costvery |ittlefoÍa good meal'
so you enioyedthe food,and dÍankGÍeekwine .'' .
p|aces.
We saw quitea few difféÍent
so you Íenteda caÍand drovealound,then.
You just boughtyouíticketand .'. it was no pÍoblem.
we cameba(k on Ííday.
95
1 gave 2 hád 3 íeád 4 sáid 5 saw
7 spoke a told 9 thought 10 wíote
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B
6 sent
95
Hello,APC Limited.
Hello'cou|dI sPeakto André
Thomas'please.i
No, |'mafraidhe'snot heÍetoday.
Oh.
He! backtomoÍow.can I takea message?
lJm...yes. Couldyou ask him to call me?
Surc.
My name3leanne|Maiíe.
].E.AdoubleN.E.
soíry couldyou say that again?|'miust .'. 8etting
a pen.
Yeah.J-E-A
doubleN-E.
l.É.AdoubleN.E'Yeah.
ÍhenMairejs íM.Ai.R-E'
lM-Al-R-E.Right.And does he haveyour number?
Well,I'll give it to you. lt's oh doubleone seven
eight...
Oh oneone seveneight,0K.
Doubletwo s€ v en six sevenfouÍone.
|'12]
A
B
A
B
A
Twotwo sevensix sevenfourone.
That'sÍight.
oK. |'ll give him the Ínessage'
Thanksverymuch.Bye.
Bye.
99
1 I'll call back later
2 |'llask heÍto callyou back.
3 |'1lgive heÍthe messagea5 soon a5 possib|e.
t00
I lt's sunny. 2 lt's raining. 3 ltl cloudy.
4 lt's snowing. 5 lt's fteezing. 6 lt'swindy.
7 |t'sfoggy. 8 a thunderstoÍm
101
1 beautifLrl 2 Íniseíable 3 walÍn 4 coo|
5 minusone
102
Ni8el Well,it's a beautifulday.
olivier Yeah'lt's nice to see the sun' |t rainedneaÍly
eveÍyday LastW€ € k '
Nitel
Really?
olivier Yeah'Not a Very8ood sta to the summeÍ'
Ni8€ l
Doesit nolmallyÍainmuchheÍe'in ]u|y?
olivier No' You sometimesget one oí two Wetdays.
ol thundeEtoíms,
sometímes.
But,um '.' anywaÍ
the sun'sshiningtoday,thafs the mainthing.
|i|gel Yes.Ah .'. ÍheWaiteÍ!comingWithour bottleof
o|lvieÍ Thankyou'Wou|dyou likesome?
Nigel Yes,pLease.
olivieÍ so' is thi5your fiÍstVisitto Marseille?
Nig€ l
No. I camehereonce befoÍe,abouttwo yearsago.
|n WinteÍ'
|t was .'. it WasquiteWaÍm,
actually'
otivieí Yeah,WinteÍs
aÍ€ gÍeath€ Í e' BefoÍe'when| |ived
in Pa|is,IaLways
hatedWintelBut h€ Í e,it\, um '.'
if theÍe's
no Wind,andthe sun\ out,you canweaÍ
a T.shiít.We get a cold wind' sometimes,called
the MjsÍal'|t b|owsdown fÍoÍn
the mountáins.'.
fÍomthe Alps' But,um ''. if it's sunry,and thele's
no Wind'thenit's.'.itl qujteWaÍm'
Nlgel Well,my boss phonedme, ftomthe UK ofiice,half
an houÍago.Apparently,
it's rainingthereat the
olivieÍ 0h dear.
Nigel so, heÍe!to ouÍcolleagues
in London|
otivieí Yes.cheersI
Nigel cheeÍs!
t04
1 funher 2 better 3 worse
,,4
105
we all knowthattodaycompanies
wantto spendless
on businesstravel.That meansmorebusinesspeople
afe
flyingeconomyclass.The advantageof econoÍny
c|ass,
i5, you have
obviously,is the |oweÍcost.The disadvantage
a smallerseat' |f you wantto WoÍk,it.snot easy youÍ
tablel Verysmall,so you can'tput papeÍson it. |t's
ditrcultto use a laptop,etc.
So,we askedthe question'How
canwe makeeconomy
class bettelfor our bu5ine55custom€ r 5?,.And Wethink
we havethe solution.So, that! what I'mgoingto talk
1
2
3
4
5
6
7
106
The safestway to íavel js by plane'
The TGVis the fastesttÍajnin Eulope.
Ajl France.KLM
i5 the |aÍgest
ak|inejn Europe.
Peopleofrenwant to buy the cheapesttickets,
somepeopleWantthe mostconv€ n ientWayto trave|'
Low.costaiÍlinesofrenhavethe leastexpensivefaÍes'
The best seatsare in firstclass.
707
A what time do we get to Frankfurt?
Quarterpast?
B lJm...yes.Yes,wete on time,I think.The lastijme
Itookthisflightjt wasaboutan hourlate.
A Yeah?| don'tusuallyfly.I normallygo to Frankfurt
on
thetrain,
B FromParis?
A Yeah.lt takes...six anda halfhours.
B Hmm.
A |t'snota high.speed
tÍain'
8 No' I dÍovelast year,fÍomParisto Flankfurt.|t took fte
.'.six houÍs'
Ithink.
a Right.
B No,the fastestway! by plane.Definitely.
A oh yeah,I agÍee'I thinkthe tíain'sthe most convenienl
way,though,Thefe'smofespace,so you can work,You
arriverightin the city centíe.
B oh, 'm not 50 sure' For me the ÍnostconvenientWay's
the fastest,,!ay.I preferto fly.
A Well,I suppose,for me, it's a questionof cost,reaLly,
Íhetrain,scheaper'
B How muchis it to Frankfun?
A FÍomPaÍis?|t'sabout,um .'. a hundredand eighty
B Yeah.Youteright'And that'scheap€ Íthangoingby caL
WithfueLandÍunning
costs'
A HÍnm'I don'tlike driving'I thinkit's the woÍstwayto
tÍavel'FoÍlongeldistances'
8 Yes,that'sÍue' WhenI díoveto Fíankfuít,
I a|íivedat
about,,,
109
1 Th€ flightsto NewYoÍk'Londonand LosAngel€ s aÍen't
late'TheyÍeon time'
2 The Rightto Tokyois late. t's delayedby thiny minutes.
3 You can checkin now foÍthe flightto LosAngeles'The
check'inis open.
Transcripts
4 You can'tcheckin foÍthe flightto London.The check'in
is closed.
5 lheíe.sno flightto singapoíe'|l's(an(elled'
6 Forthe flightto Los Angeles,go to gateD ten.
7 The passengersare gettingon the planeto NewYork
noW TheyteboaÍdjng.
110
st€ w ardess Hello.
Passeng€ r Hello.Wheíedid put ny ticket?Ah. Theíeit
is' HeÍeyou arc'
st€ w ardess Thankyou. Do you haveany |D?
Pass€ n gel sorry?
stewald€ s s Do you haveany identjfication?
YouÍpasspoÍt
or an identitycard,.,
Passenger Oh yes. Nlypassport,Thereyou are.
stewa|dess Thanks.|'mafraidtheÍeare no wjndow5eat5
left.15an aisle seat OK?
Passenger Yes,that'sfine.
Stewardess The plane! quite full.The last fljghtwas
cancelled.
Passenger Right.So is thisRlghton time?
stewaÍd€ s s lJm..' it! delayedaboutten minutes'Do you
haveanyluggage?
Pass€ n teÍ lustonecase,
stewaÍde5sA suitcase?
PassenteÍ No,it! iusta bliefcase.
|'lltákelt as hand
luggage.
stewardess 0K. So you have no luggageto checkin.
Passeng.r No, ] don,thaveany otheÍbags'
stewardess 0K, flne.Here'syour boardingpass,
Pass€ n geí Thankyou'
stewaídess Wete boardin8in ''. thiny.fivemjnutes.Gate
twelveB.
Passen8eí Right.Um .'. are thereany shops,afterthe
securitycheck?
Stewardess No.Thereare some shops overthere.Before
you go thÍoughsecuÍity'
Passent€ r
oh' I see' oK' thankyou.
steward€ s s You?ewe|come.
KÍisti Yes' 0K, good idea.Let3 do that'
Akio l,llsendit now And |'||caLlback,uÍn.'.Whensha||
I call you?
KÍisti Let! ialk againjn an hour.
Akio OK, fine.Bye.
Kristi Bye.
t1t
The most importantiob js the brochure- to start
work on the salesbíochure'
KÍ|st|Yes' I agree.I thinkWe needto do that fríst'|Jm'.'
but then' I think' before\,veChe(kthe pÍces.we
needto choosethe photosfor the brochure.Hmm
..,I thinkthat'smoreimportant.
Akio Yes,youte right.Thatis urgent.The marketing
peopleneedthose photosquickly.
KÍisti Yes.So, I thinkthat ...
And aftetthat We can checkthe pÍices.
KÍisti
so that! allwe n€ e d to do on the blochuÍe'Um '.'
KÍisti Then,befoíeWetalk aboutnew prcducts,it's bettel
if we LookaÍthe !'JebsiLe
desig1,becauset''eÍe.s
a
lot of workto do on that.
Hmm.0l(. Then,finally,we can talk aboutnew
píoducts'
xrlsti Mmm,yes, if we havetjme.Lefs do that last.lt!
not thaturg€ n t'
Aklo Yes,OK.
Krlstl So, how muchtime do we needto do all that?
Aklo W€ | |' if Westartquiteearlyand Woíkall day on the
Aklo
1
2
3
4
1
It!
Kílst| so, Wheresha|lWe meet?
Akio Um '.' well' I can cometo your olÍlce,or you can
2
K|isti W€ l l' you camehere lasttiÍne,so ...sha|lI cometo
4
Akio
Kristi
(risti
Krlsti
KÍisti
Yes,OK.Yeah,thenyou can meetour new design
manageÍ'
oh' yes. Good idea.oK' so let\ m€ e t in Tokyo.
OK. How manydays do we need?
Hmm,.,goodquestion.
shall We plan the meeting,fiÍst?ThenWecan
decidewhento reet. andhowlolg we need,,,
Yes,0K.
I wrotea |ist,thjs moíning'of the things|d like to
look at with you.
Right.Good.
So, um ...well,shall I emailit to you?Thenyou can
look at it, and we can talk later
3
tt5
FiÍstof a||,alÍangea datefot the Íneeting.
Thenbook a meetingÍooÍn.
Afterthat,preparethe agenda.
Finally,emailthe detailsto everybody.
1t6
A |t'sveryimpoítántto checkthe dates'
B Yes, á8lee'
A Thedesi8nofthe bÍochule
is a smal|job.
B I'mnot sureaboutthat.
A Ithinkyou]ethebestpeÍson
Íollhe job'
B I'msorry | don'tagree,
A shall Weca||to find out the latestfi8uíes?
B Thai! a good idea.
117
simon so' whenà you leavingfor Tokyo?
Kristi lJm...nextWednesday.
I'mleavingon Wednesday,
coÍning
back on satulday.
Simon Right.
And you?egojngto meetAkio.
Kllsti Yes' We?egoingto woÍkon the sales bíochuíe'
The Japanesebrochure.
Simon OK.
KÍisti Er.'. We}egoingto look at the Website'as Well.
Simon Right.I wantedto ask you aboutthat.What\ the
plan for the website,exactly?
Kíisti Well,I wantto changethe design.Um .
Simon
Kístl
Simon
Kístl
Simon
Krlstl
simon
Xristi
s|mon
xí|sti
Completely?
I thinkwe needto makesome bi8 changes,yes.
Why?Whatl the ...whatbthe aim?
Well,we ne€ d to makeit easieíto use.tjm ..'
that'sthe main objective.
Right.
And I n'antto improvethe look, as well.
HÍÍm.
Aíeyou goingto show me the new site?
Befoíeyou put it online?
Oh yes, sure.
oK, good.WhenaÍeyou goingto have it ready?
what'syouítáígetdate?
well, our aim i5 to havethe new sile on|inethis
year.'. beforethe end of the yeaí That'sour goal'
But,um ...I'mgoingto talk to Akio nextweek,and
plan the pioiectin detail.So I can sendyou a
copy of th€ scheduleafteÍthe meeting,if you
s|mon Yes' 0K, great.Right,we|l,havea 8ood (Íp.
KíIst| Thank5.
1
2
3
4
5
tt8
You?egoingto meetAkio.
I'mgoingto talk to Akio nextweek.
Wel€ goingto look át the w€ b site'
AÍeyou go.ngto show me the newslte?
when ale you goin8to have it íeady?
1lt
(Rec= Receptionlst)
KÍ|sti Hello.|,ve8ot a leservation.KÍisticortland'
Rec |Msconland .'. a singleíoom,foÍthreenights?
KÍ|stI Thatl Íi8ht.
Rec OK. Couldyou fill in this form,please?
Krlstl Sure,Haveyou got a pen?
Rec Yes.Hereyou aÍe.
Kt|stl Thanks'Um ''' |t says .companyaccountnumbeÍ'.
I haven'tgot the number.My companymadethe
reseNation,but, um, I don't.,.
Rec lt doesn'tmatterYou don'tneedto writethat.lust
pul your name,address.passpoítnUmbel,and
signature.That'sfine.
l(rlsti 0(.
R€ c
This is the cald for your room.
Xristi To opénthe door?
R€ c
Yes'You iust insertthe card,and the door opens
automatically.
Kristi Ri8ht.OK.
Réc |t! Íoomthrceone fiv€ , on the thirdfloor
KÍ|sti Right'
Rec |n the moÍning,
bÍeakfast
is fÍom.ix{hi(y to ten.
Kt|sti FÍomsix.thint Right.
Rec The djningroom'sjust oveÍthete.
Krlsti OK.
Rec We,vegot twenty.four.houl
ÍoomseNice.|ustdial
nine fromyour room,
Kíisti Right.
Rec Wouldyou like a wake-upcall?
Kristi um ...no. No, thanks.
oK. And youve got a ínessateftomMÍsoga. He
says he'scomingto the hotelat sevenforty-ffve,
Kflsti Sevenforty-five.
Right.OK, thanksverymuch.
Rec Youtewelcome,Havea nice stay.
Krlsti Thanks,
ReC
l
2
3
4
5
120
|'vegot a Íeseívatíon.
Haveyou got a pen?
| havenl got the numbeí
We've8ot twenty.fouÍ.houl
roomseNice.
Youle got a messagefromivr Soga,
121
(Rec = Receptionist)
Kl|stl .ÍMoíning'
could l ch€ c k out, please?
Rac Cenainly.Roomthreeone flve.
Kí|stl My @mpany'spayingthébi||.I just haveto pay the
extras,
Re.
OK. So, one phonecall.
Kr|st| Yes.And some oran8€ iuice fromthe minlbat.
Rec Yes.That'sall. O(. So that'sone thousandfive
hundredand fiftyyen,please.
Krlsti Can I pay by creditcard?
Rec Of course,
Kr|st| HeÍeyou are.
Réc Thankyou.
12'
When| (ame heíetwo yearsago, I had one objectivestop losingmoneyand startmakinga pÍofit.My fiÍst8oal
was to improvebusinessjn the storeswe had.We stopped
openin8newstor€ s | we wolked hald to incÍéase
salesand
cut cos|s.And we did that quick|y'Today'w€ have|oweí
costs'highelsalesland a 8ood píofitmaÍgin.
We?emaking
moneyagain.
Now,we can thlnkaboutopeningnewstores.At the
moment,We haveno finaltar8et.ouÍaim is to open one
new stoíeat a tím€ . |tl betteíto pÍo8rcssslo!\'lyand
makea pÍofit,thán glow fast and lose money.
Mana8€ 1 5maketheiÍbi8gestmistakeswhenthingsare
goingwell.I'mnot sayingwe?edoingwell now.But wele
not doing badly.We}€ on the righttíack,and We'Íe
aiming
to stayon the righttrack.We?enot goingto try to run
b€ f oÍe we can walk.
12'
l At the moment,
ToreadoÍ
is doin8quitewe|'.
2 AfterMr clay ioinedthe compány'his peop|eworked
nato.
3 AfterMr c|ayjoinedthe company'businessimpíoved
quickly.
4 Ml clay thinksit's betterfor businessesto 8Íowslowlt
126
so, how\ businessin vienná?
B Um '.' impÍovin8'
Yeah?
Yeah,slowly.|t\ um .'. it3 easierthan |asty€ a r'
Transcripts
A
B
A
B
A
B
A
B
A
B
A
B
A
A
B
A
B
A
B
A
B
A
B
A
B
A
B
A
B
Yeah.
W€ had a hald yeal' |astyear.
Low sales?
Well,Wésold a lot of ploducts.But, um ...nearlyal|
goods.
low.maÍ8in
we hadexáct|y
lhesamesiluation
in Dub|in.
LastyeaÍ?
Yeah.Wemadea profit- iust.
Welostmoney,
Didyou?
Yeah.Nottoo much,but,um...
Butthisyear,you'redoingOK?
Yeah,wetemakingmoney.
Íhat!good.WeaÍe.The8oodthingi5,co5t5arelowel
th|syeaÍ,
withthestlongeleuío.
That!tlue,yeah.Aíd they?egettinglower'of couÍse,
yoLr?e
Intheeurozone,in lreland.
That'sí|8ht.
50,do youjustmanage
onestore?
Yeah,the Dubllnb6nch.Thereis another
one,in ...
1A'
So howmanyT-shirts
did we order?
lJm.,.twothousand
flvehundred.
Rlght,So it'squitea smallorder,then.
Yeah.|t! a newpÍoduct,
so wewantto testlt first'
suíe.Howmanystoresareweselliogthemin?
FIVE.
R|ght.
Anddo youknowthesellií8price?
They?eon saleat nlneeurcs,ln thestores,lt'sa cheap
prooucr.
Hmm.Atewe makingmuchpÍoflt
on them?
0n thisold€ l foítypeíCent.
AndwhataboutbiggeroÍdets?
HoWmuchdiscount
can
weget?
peícent
Tenol frfreen
mo|e.
percent
profltmargln
So we canmakea flfty,fifty.five
on them?
Yeah.Ándmore,iítheysel|well'I thinkwe can8eta
maximum
twentypeÍcent
discount
on rcallybigolders.
ls theremuchdemand
at themoment?
That!the
question.
Domanypeoplewantto buyT-shins
in winter?
Well,peoplebuythemto wearundersweaters
and
...
5h|íts
,t2
I
Asslstant
Do you need any help?
customeÍ Yes,how muchjs this Í.sh.n?| Can'tfrndthe
priceon it.
Assistant Er... Let'shavea look. ...ls that it, there?Yes.
Thirteenpounds.
custom€ Í oh right.o(. Thankyou.
z
Customer Ercuseme. I'mjust lookingat theseshoes.
|,ma size foÍty"fivé,
Eulopeanslze' What'sthat
in a tJKsiz€ ? Do you know?
Assistant lJK size,thatl a .'. ten.and.a.halí
Customer Right'could I try themin a t€ n .and.a.half
then,please?
Assistant Yes,I'll go and get you a pair.
custom€ Í Thanks'
3
Ass|st8nt can I h€ l p you?
cÚstoméÍYes,|'dlike to look at a Watch,if I can, please.
Assl5tant Sure.
clstom€ r lt's that one there,at the back.
Asslstant This one heÍe?
cuslomeÍ Yes,that! it.
Asslstant Thereyou are.
custom€ Í Thanks.so it's ninety.nine
fifry?
poundsfifry,that'sright.
Assl5tant Nlnety.nine
foÍtwo yea15'
Guaíarrteed
Asslstant
cÚstom€ Í
Ass|stant
customar
Ass|stant
Hello.
Hello.could I haveone of thosé,please?
one of these,heÍe?Th€ brac€ | € t s?
Yes,
Whatcolourwouldyou like?Theíe3b|ue,p|nk
...yellow lJm...I thinkwe'vegot them in
gíeen|as wel|.
CustoDer Um ...
Asslst.nt ls it a present?
Customer Yeah,lt'9not for mel
Asslstant That'swhatthey all sayl
Customer lt! for my daughter.She! thirteen.LJm...
Ass|stant The p|nkonesare Í|ce.
customer |'ll havea piÍ|kone,then,p|ea9e'Thankyou.
5
Asllst.nt Thatl thiny.ninepoundsninety,please.
customér can I pay W|ththis cíed|tcaÍd?
Asllstant Yes,we acceptthose.That3 fine.
customeí Hereyou ale'
Als|stant Thanks.|fyou cou|djusl sign héle'.'.Thanks.
tt4
don,tofr€ n go shopping
fol clothesbutwhenI go,
buyqultea lot.IusuallyknowwhatI wantbefoíe
go.so I iustbuywhatI need,andcoÍne
backas soon
as I haveeverything.
AndI tryto go whenit! quiet.
Ihateshopping
whenit! busy.
2 | |oveshoppin8...especiallyfoÍcloth€ s . Ev€ n |f it!
onlywindowshopping.I don'tthink I spendtoo mLrch
ldon'tbuy lotsofthingsandthennever
on clothes.
wearthem,like some people.But I can undeEtand
why peopledo that.
IililIilili
|sBN0 52] 554ó5 8
9 "740521"53t,659)