Supplier`s Registration on the Supplier Portal of the

Supplier's Registration
on the Supplier Portal of
the Telefónica Group
Complete Guide
Telefónica Compras Electrónicas, S.L.U.
May 2012
Index
01
02
03
04
How to access the Supplier Portal of the Telefónica Group
Supplier Portal – Pre-registration
Supplier Portal – Completion of the Registration
Contact – Helpdesk
01
How to access the Supplier
Portal of the Telefónica
Group
01
How to access the Supplier Portal - A
1) Access www.telefonica.com
2) Access “About Telefónica”
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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01
How to access the Supplier Portal - B
Access “Suppliers”
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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01
How to access the Supplier Portal - C
Access “Access to
Supplier Portal”
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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01
How to access the Supplier Portal - D
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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02
Supplier Portal –
Pre-registration
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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02
Supplier Portal – Pre-registration - A
Register as a new supplier
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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02
Supplier Portal – Pre-registration - B
Fill in all fields in the pre-registration form
(obligatory fields are marked with a star).
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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02
Supplier Portal – Pre-registration - C
Fill in all fields in the pre-registration form
(obligatory fields are marked with a star).
Afterwards click on “OK”.
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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02
Supplier Portal – Pre-registration - E
•
•
•
•
At the moment of confirming your pre-registration, an automatic notification is sent to the
Registration Unit that corresponds to your company (according to the information filled in countries supplied, contact person etc.).
Your pre-registration will be reviewed by the Registration Unit who will decide on the approval of
it.
Note: If the registration of your company is duplicated, its status will change to "Rejected„
and you will be notified about it.
Once your pre-registration is approved, you will receive a system notification informing you about
your access data (user ID and temporary password that you will need to modify the first time you
access the Supplier Portal - see following slides).
With these data you will be able to access again the Supplier Portal and complete the registration
process by filling in your company‘s profile (see following slides). It is important to upload all the
documents required by the Telefónica group (=supply conditions) and documents related to the
country that your company supplies.
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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02
Supplier Portal – Pre-registration - D
•
•
•
•
Please note that it is mandatory that you sign the service agreement regarding the use of the e-commerce and einvoicing platforms so that your company can participate in negotiation processes as well as, to access
eMarketplace to receive purchase orders and to manage electronic invoices.
The commercial team corresponding to your company will contact you soon once your pre-registration has been
approved.
Trading electronically with the Telefónica Group will bring your company among others the following benefits:
• You will have the possibility to be invited to purchasing processes of the Telefónica Group.
• More efficient management of purchase orders and invoices (electronically) related to your relationship
with the Telefónica Group companies.
• Possibility to interconnect your management systems (ERP) with the Telefónica Group through the
interconnection with Adquira Marketplace, thus achieving full optimization of its management.
• Access to service of Helpdesk and necessary resources for trainings focused on the use of different
platforms.
Should you have some doubts regarding the e-commerce service agreement you can contact your commercial
department:
COMMERCIAL DEPARTMENT - CONTACT DATA
Commercial
Supplier´s country
of origin
Adquira Argentina
Argentina
Adquira Brazil
Adquira Chile
Brazil
Chile
Perú
Perú
Adquira Colombia
Colombia
YULIMAR DIAZ ORTEGA
+571 705 0000 Ext. 71544
yulimar.diaz@telefonica.com
Adquira México
Adquira España
TCE
México
España
Resto de Paises
Anaid Avila
Comercial Adquira España
Eduardo Aciego de Mendoza
(52-55) 41-69-2113
91 436 33 43
aavila@multipagos.c om.mx
comercialadquira@adquira.es
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
Contact person
Comercial Adquira Argentina
Luis Alarcon
Leonardo Francica
Comercial Adquira Brasil
Ricardo Castro Camus
Viviana Ishida
Maria Enciso Medina
Billie Zapata Pedroza
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TELEFONO
email
+5411 4333-6357
altas-adquira.ar@telefonica.com
luis.alarcon@telefonica.com
leonardo.francica@telefonica.com
+55 11 3154.6824
+56 2691 4179
51)(1) 210-9489
adquira.br@telefonica.com
ricardo.castrocamus@telefonica.com
viviana.ishida@telefonica.com
mencisom@tgestiona.com.pe
bzapatap@tgestiona.com.pe
comercialtce@telefonica.com
03
Suppliers Portal – Completion
of the Registration
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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03
Suppier Portal – Completion of the Registration - A
You can access directly the website (Supplier Portal):
http://acm.tce.adquira.com/suppliers
Use your data sent to you
by the platform
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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03
Suppier Portal – Completion of the Registration - B
Change your temporary
password for your own
password and fill in the
secret question/answer.
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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03
Suppier Portal – Completion of the Registration - C
Regístrese como nuevo
proveedor
Accept the conditions related to
the use of Supplier Portal.
NOTE: this is not the acceptance of
the e-commerce service agreement.
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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03
Suppier Portal – Completion of the Registration - D
Access „Preferences“
Access “Update your profile”
NOTE:
In the same menu you can change your
password, secret question, language settings, currency etc.
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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03
Suppier Portal – Completion of the Registration - E
1.
2.
3.
You have to complete all information about your
organization, contact person etc. (obligatory
fields are marked with a star).
You have to complete the section „Profile
Questionnaire” – upload required documents
(1.1 y 1.2 or 1.3 + documents related to your
country). The process of the download and upload
of documents is described in the point 1.
You have to click on “OK”
NOTE:
Please bear on mind that all changes and
the upload of documents have to be done
at one go. There is no option of partial save.
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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03
Suppier Portal – Completion of the Registration - F
•
•
•
•
•
Once the data are completed and the required documents uploaded, your registration will change
to status "Validated" and your corresponding Registration Unit will evaluate the accuracy of data.
In case that the data are correct and once you have signed the e-commerce service agreement,
the status of your registration will change to the status „Active“ with 2 year‘s validity.
In case that the data are not correct or incomplete, your registration will return to the status
„Approved“ notifying you that you should complete/check your data. The process continues as
described in the point one.
Please bear on mind that your company‘s profile has to be updated every 2 years from the
moment that it changes to „Active“ status. The platform will send you an automatic notification, 60
days before expiration of your registration, asking you to update your profile. If the expiration date
is overcome without any update of your registration, it will change to „Suspended“ status disabling
you to participated in new negotiation processes.
Should you have some questions about this you can contact our helpdesk (see the following
slide).
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
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04
Contact – Helpdesk (CAU)
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
21
04
Contact – Helpdesk (CAU)
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Argentina: 08004440886
Brasil: 08007611002
Chile: 800800096
Colombia:(57-1)4227429
Costa Rica 08000571028
Czech Republic: 800166777
Ecuador: 01800001047
Eslovaquia: 0800606548
España: 900995723
El Salvador:(503) 22119045
Germany: 08001827347
Guatemala:(502)-24700889
Ireland: 1800 947 181
México: 018001238312
Nicaragua: 18000166 PIN 8330
Panamá: 008000570094
Perú: 080054947
UK: 08081012292
USA: 1-855-210-7895
Uruguay: 0004054469
Venezuela:(58-212)2799231
Otros países/ Other countries: 00 420 234 600 781
Suppliers Management
Telefónica Compras Electrónicas, S.L.U.
email:
cau-tce@telefonica.com
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